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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express significant dissatisfaction with several aspects of their purchases. Many consumers report issues with their orders, indicating a strong consensus around this problem. Furthermore, people seem to be on the same page regarding refunds, delivery service, and the level of support received from the company's contact channels. There is no alignment on the quality of the items. Consumers have also reported that the items received often do not match the website's descriptions, with some mentioning the use of cheap materials. Consumers also report issues with the return process, customer service responsiveness, and the accuracy of sizing.

Based on these reviews

Rated 2 out of 5 stars

Beautiful color but cheap material and very short cut. I'm petite and it barely goes to my waist. I will be ever order again. Their ad shows beautiful pictures but not what you get.

Company replied

Rated 3 out of 5 stars

I liked most items ordered (3) and are considering more, but with size problems on 2 have not been able to return or exchange. Unable to get a response after 5 emails.

Company replied

Rated 1 out of 5 stars

These sites are ALWAYS bullshit. Never order from them and always read the reviews first. There will be many that tell you to avoid them like the plague. If you do make that mistake, dispute it immedi... See more

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Rated 1 out of 5 stars

I ordered two items for $ 230 Soon asked to cancel unsuccessfully , after reading the reviews of all the ripped off people, The material is horrible, plastic nylon kind of mix never seeing so bad... See more

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Rated 1 out of 5 stars

I ordered and paid for 3 midi dresses worth over $250.00. Only 2 were delivered. When I followed up several weeks later up, I was informed by Sales "Linda" that it had been shipped Still, the ordered... See more

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Rated 1 out of 5 stars

I ordered a very nice and expensive party dress but they sent me a very cheap looking and so ugly dress instead. On their website they said if the dress is NOT AS DESCRIBED they will refund and free s... See more

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Rated 1 out of 5 stars

Very poor customer service. Did not solve the issues of 1: failure to deliver the ordered items on time. It takes 43 days before I received the ordered items. 2: Sent the wrong dress ordered. 3: Faul... See more

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Rated 1 out of 5 stars

I have never been more frustrated with an online shopping experience than I have with "Lily," who responds to the emails at Soolinen. After receiving items that did not fit well and were cheaply made,... See more

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Rated 1 out of 5 stars

I received a shirt more than a month after purchased. When it arrived it is made of a cheap ugly fabric not at all as advertised. I paid for a quality beautiful linen shirt and I got an ugly piece of... See more

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Rated 1 out of 5 stars

Total scam. Sweater looks nothing like photo. Cheap quality. Return involved several emails in which they offered me options of keeping sweater & getting a 10% refund, or keeping sweater & getting a... See more

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Rated 1 out of 5 stars

Wow, I am truly surprised that this company is still existing (IF) the customers allegations of their experience are TRUE BUYER "BEWARE" order at your "OWN" Risk.... If "NOT" TRUE" or unf... See more

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Rated 1 out of 5 stars

If I could rate this company a negative I would. DO NOT EVER BUY from this company. The pictures on the website are glamorous and entices you as do the prices. However, the quality is poor, the fit sp... See more

Rated 1 out of 5 stars

The 1 STAR is not for the company, I GIVE ONE (1) STAR, for all the customers who ordered and posted their experience with Retrolinin.com. I am just happy that I decided to check on this website to ge... See more

Company replied

Rated 1 out of 5 stars

I wouldn't even give a star for this seller. Scammed me out of hundreds of dollars. Would not take cancellations returns at the post office too expensive to return costing almost $100 to return one or... See more

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Rated 1 out of 5 stars

Horrible nightmare shopping experience with this store. THERE IS NO WAY TO CANCEL ORDERS ONCE THEY ARE PLACED AND THEY NEVER GIVE MONEY BACK. Hostile customer service is only contactable via email a... See more

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Rated 1 out of 5 stars

The items were extremely sub-par, made to resemble items in photos stolen from other websites. Before you order anything, do a google image search to find the real item. Fabric not as describe, wro... See more

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Rated 1 out of 5 stars

If I could give negative zero stars...believe me...I would! Their merchandise is completely misrepresented. Extremely cheap! Looks nothing like the photos. Sizes were not accurate. A complete rip o... See more

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Rated 1 out of 5 stars

Just received my orange patterned trousers and graffiti shirt. Nice designs but you have no right to describe these items as linen, because they are nothing like linen not even mixed fibres but che... See more

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Rated 1 out of 5 stars

I bought a dress from Soolinen that was described as %100 cotton and the pictures showed it had embordered hem edges. I chose size small. The dress arrived 3 months later! It was %100 polyester and di... See more

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Rated 1 out of 5 stars

After six weeks and many email communications, my order arrived and it was not as advertised. There is a guarantee return/exchange policy....however.....THE COST FOR YOUR INCONVENIENCE/ THEIR MISTA... See more

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Rated 1 out of 5 stars

I only give this company one star in order to be able to scream Buyer Beware! This is a bait and switch operation. It took nearly 4 months to receive my order and the blouse I ordered, as was pictured... See more

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Rated 1 out of 5 stars

I wish I could rate a 0. I purchased several items from soolinen and all were poor quality and basically they lie in their descriptions of their products. The description was for linen or cotton and t... See more

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Rated 1 out of 5 stars

Absolute scammers. Should be prosecuted for false trading. Took my money $US 200 & no communication since . 2 weeks ago.

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Rated 1 out of 5 stars

Only gave it 1 because it wouldn’t let me put zero! Paid $129 ( £94 ) and after many emails due to non delivery, and after 5 weeks I finally received the dress I ordered .OMG , absolutely not... See more

Company replied

Rated 1 out of 5 stars

SUMMER, IN REPLY TO YOUR MESSAGE, AS I HAVE SAID, IT IS A USELESS EXERCISE TO EXPECT AN HONEST CONDUCT FROM YOUR COMPANY. YOU STILL HAVE NOT REFUNDED MY MONIES OR REPLACED A FRAUDULENTLY ADVERTISED IT... See more

Company replied

Rated 1 out of 5 stars

Pls do not buy from this shop. Not reliable. Bought a long dress just came today and dress is different design with cheap material and short. Seller, pls dont anyhow use the photos which is not the sa... See more

Company replied

Rated 1 out of 5 stars

They can't improve. They are deceptive and untrustworthy. The dress I received looked absolutely nothing like the dress I ordered. And it was stained in several places. The excuse I received was t... See more

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Rated 1 out of 5 stars

Purchased hats and two dresses. Hats were not packaged in a box but just wrapped in plastic, creasing and deforming the hats. One hat was coming apart at seams. One dress was extremely unlike the s... See more

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Rated 1 out of 5 stars

I ordered a very pretty dress, received it and the fit was horrible, the material was cheap and I'm trying to return it I texted customer support and heard from kim, She assured me that she would... See more

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Rated 1 out of 5 stars

Items are not made of the materials they list and they send incomplete orders. Dreadfull plastic fabrics with strong chemical smell. Zeri customer service for explanations, refunds etc.

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Rated 1 out of 5 stars

Soolinen is selling goods by deceiving consumers. Don’t believe the pictures in the commercial. They are cleverly explaining the product falsely and when consumers receive the goods late they will k... See more

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Rated 1 out of 5 stars

Poor quality clothes, not as pictured, colors on web don't match what I received. WAY too small on length as pictured when received. Tried to return it almost 100 dollars to ship back to China. Forget... See more

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Rated 1 out of 5 stars

This is a scam. I order about a $1000nzd of clothes based on the advertisements. What I have received is utter rubbish. Material is fake, stitching is worse than a 5yr old could, way oversize and r... See more

Company replied

Rated 1 out of 5 stars

I ordered a "cotton/linen" dress from this company that had, according to the picture, a loose, drapey fit, a wide neck, oversized shoulders, and a side slit. I was sent a poplin (not a linen thread... See more

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Rated 1 out of 5 stars

Oh my, wish I had read these before I spend close to $200 Bought 2 pairs of boots. The pictures online looked amazing. Got them, they are cheap CHEAP knockoffs of the pictures they posted. Not even... See more

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Rated 1 out of 5 stars

Received a damaged item. Also, label says 'linen', however, it is a cheap polyester shower-curtain like material. I was provided the option to return it using international shipping, gettng a 15% refu... See more

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Rated 1 out of 5 stars

Don’t waste your money! Not one of the items received was as described. The fabric is NOT linen but some synthetic. Quality is awful. Returns next to impossible.

Company replied

Rated 1 out of 5 stars

Not happy tried to make a return. Didn't answer my emails. The return is in chinese. Very convenient as no one at the post office can read it. I would never purchase from them again. . My rating not... See more

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Rated 1 out of 5 stars

They lie about everything The fabric is the cheapest of the cheap Nothing looks like the photos Don’t be stupid like me, and read the reviews on trustpilot first I actually felt anger when I ope... See more

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Rated 1 out of 5 stars

I cannot believe a company that is just such a scam and is allowed to get away with everything they do ! I am still experiencing anxiety about the case that I am in trying to get a refund after sendin... See more

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Rated 1 out of 5 stars

Its absurd to be called soolinen since the fabric is unidentifiable, certainly not linen. very low quality clothes for too much money.

Company replied

Rated 1 out of 5 stars

This complaint is regarding order # 289372. I paid $247 USD. I wrote a complaint on this platform that, of the 4 items ordered 2 were wrong size and 1 item never arrived. "Summer" from Soolinen resp... See more

Company replied

Rated 1 out of 5 stars

It was the first and last time I will buy anything from Soolinen. I ordered a bag and it took so long to get here but more importantly they sent the wrong bag. When I contacted them to get informa... See more

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Rated 1 out of 5 stars

Im updating my complaint bcos i want everyone reading to know even tho Soolinen responded to my complaint below that they "accept return for no reason with free shipping for return items". Thats no... See more

Company replied

Rated 1 out of 5 stars

I received my order, which I ordered in a size 2x. It fit like a size 12. Also very scratchy. Trying to get a return address is like talking to a wall. This is a $68 top, plus the extra, totaling... See more

Company replied

We perform checks on reviews


Company details

  1. Women's Clothing Store

Written by the company

What we do? Soolinen.com designs and makes chic plus size dresses and outfits. We provide custom make service for every customer. Our designer team: Talented designers from US, China, Japan, France, Italy and India. What you find here: 1. We have around 40% repeat customers and they tend to leave reviews on our website, not here. 2. We can't guarantee 100% satisfaction and we try our best. Outfits may not fit perfectly, which happens frequently for online shopping. And those customers tend to come here and still, we try every effort to make 100% satisfaction 3. We don't have a chance to invite our real buyers to leave feedbacks for their real purchase, since we don't pay here, we have a score near 4 on Facebook. 4. We can't guarantee everything true here, since most of the reviews may not from our real buyers, which are marked as "organic". We are doing great and we do have competitors.


Contact info

2.1

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Not happy tried to make a return

Not happy tried to make a return. Didn't answer my emails. The return is in chinese. Very convenient as no one at the post office can read it. I would never purchase from them again. . My rating not even 1. Karen

September 24, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI KAREN
We usually reply within 24 business hours.

The return information we send you will not be in Chinese.

If you send a message to our customer service in English,

we will also reply to your message in English.

This includes return information, which will only be sent in English.

If you need more help, please contact us for a return: sales@soolinen.com

Best Regards,
Summer

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Rated 1 out of 5 stars

They can't improve

They can't improve. They are deceptive and untrustworthy. The dress I received looked absolutely nothing like the dress I ordered. And it was stained in several places. The excuse I received was that each piece is custom made and that I would have to pay to send it back. Do not order from this company.

July 1, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Ann
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer

Rated 1 out of 5 stars

Purchased hats and two dresses

Purchased hats and two dresses. Hats were not packaged in a box but just wrapped in plastic, creasing and deforming the hats. One hat was coming apart at seams. One dress was extremely unlike the size per their size guide. The other had no zipper or other neck hole opening, had to squeeze to get it over my head. Cheap fabrics. I have not heard back from my attempts to contact the for return DO NOT BUY.

August 14, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI there
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer

Rated 1 out of 5 stars

Very poor customer service. Very poor ordering system. Poor quality of product.

Very poor customer service. Did not solve the issues of 1: failure to deliver the ordered items on time. It takes 43 days before I received the ordered items. 2: Sent the wrong dress ordered. 3: Faulty ordering system. The featured item that was ordered was not delivered. 4: Help and sales representatives denied their failures and mistakes. 4: Sent damaged dress. 5: Very poor quality control. 6: Will not pay for shipping costs for returning the wrong items.

July 7, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Grace
We shipped your order in July.

The delivery showed up in your mailbox on August 12th.

However, you said you didn't receive it.

That's why we took the time to resend it to you. Furthermore, this was an international delivery, which is why it's delayed.

We didn't misremember the product; you selected the color Green-flower. The color we sent you is also Green-flower. The color shown on your order confirmation is Green-flower. Please check your order confirmation carefully.

If it's our fault, we will assume the responsibility, but this isn't a mistake on our part.
Best Regards,
Summer

Rated 1 out of 5 stars

I ordered and paid for three blouses on…

I ordered and paid for three blouses on July 31. Today is September 17th and I haven't seen them yet. It's VERY hard to get to talk to a human at this company.

September 17, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Nomi
We sincerely apologize for the unpleasant shopping experience.
We typically respond within 24 hours on weekdays.
You can provide your order number or contact our customer service email directly at sales@soolinen.com. We'll update you on your order status.
Best Regards,
Summer

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Rated 1 out of 5 stars

Not good

Top arrived. Scrunched up package . Mass of wrinkles. No label. Looks as if it fell off the back of a lorry. Not worth the money. Appalling purchase.

September 17, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Honor
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer

Rated 2 out of 5 stars

Beautiful color but cheap material and…

Beautiful color but cheap material and very short cut. I'm petite and it barely goes to my waist. I will be ever order again. Their ad shows beautiful pictures but not what you get.

September 15, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Theresa
We accept return for no reason within 30 days after you sign the package..
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer

Rated 1 out of 5 stars

Oh my

Oh my, wish I had read these before I spend close to $200

Bought 2 pairs of boots. The pictures online looked amazing. Got them, they are cheap CHEAP knockoffs of the pictures they posted. Not even going to bother sending them back as I haven’t had a reply to email anyway. Gutted. What a waste of money!

September 14, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Hanna
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer

Rated 1 out of 5 stars

Don’t waste your money

Don’t waste your money! Not one of the items received was as described. The fabric is NOT linen but some synthetic. Quality is awful. Returns next to impossible.

September 13, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Jennifer
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer

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Rated 1 out of 5 stars

This complaint is regarding order #289372

This complaint is regarding order # 289372. I paid $247 USD. I wrote a complaint on this platform that, of the 4 items ordered 2 were wrong size and 1 item never arrived. "Summer" from Soolinen responded on this platform (her response is there on this platform for everyone to see) saying they have a "return for no reason" policy and they would cover the shipping fee for returned merchandise. Its a lie !!!
After my complaint on Trust pilot, team Soolinen responded to my complaint by email saying they can give me 30% value in the form of gift card or I will have to ship the items back at my expense but do not want me shipping back by any reputed,major companies like FedEx,UPS, DHL but to send it back by a cheap shipper and to undervalue the pkg as $10 so they have to pay any duty. They expect me to send it back by the cheapest shipper, which doesnt guarantee it'll reach them, and they also say if it doesnt reach them or they end up paying duty, I dont get my return. I want to expose this company bcos "Summer" who responded on this platform is lying when he/she says they have a "return for no reason" police. UNTRUE ! Summer also said they cover the return shipping fee. Another lie. And they dont offer 100 % refund only 30% back in the form of a gift card. Buyers beware!
Buyer beware !

August 24, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Lakshmi
I checked your emails with our customer service.
The final solution you negotiated with our customer service was to receive a $74 gift card.
We can accept your return and will process the corresponding refund upon receipt.
If we verify that the issue is ours, we will also cover the return shipping costs.

In addition, your last product has arrived at Canadian customs.
Here is the tracking link:
https://www.17track.net/?nums=UK458226043YP
It is currently clearing customs and will be released shortly.
Best Regards,
Summer

Rated 1 out of 5 stars

A waste of my time and money.

I ordered a "cotton/linen" dress from this company that had, according to the picture, a loose, drapey fit, a wide neck, oversized shoulders, and a side slit. I was sent a poplin (not a linen thread anywhere) dress that had very different shoulders and neckline, no side opening, and seams across the dress that were not to be found in the original picture. I even sent them photos of both dresses as they requested, but "Lily" kept insisting that what they sent was as described on the website. It was not even close!! My cost, including shipping, for my purchase was right at $80. Returning it would have cost me $61.00+, which rendered the refund they promised "upon return" useless. So I was forced to accept the 15% discount they said they would provide. We'll see. I strongly urge you not to buy from this company. Total scam.

September 10, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI there
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer

Rated 1 out of 5 stars

The 1 STAR is not for the company

The 1 STAR is not for the company, I GIVE ONE (1) STAR, for all the customers who ordered and posted their experience with Retrolinin.com. I am just happy that I decided to check on this website to get feedback on this company before ordering, it saved me from ordering $700 worth of items for a fashion show. I am eternally grateful to all the clients that posted that this is a SPAM company. The clothing is beautiful though. I will have to find another company. Thank you, guys, so much for sharing.

September 8, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Hazel
We are soolinen. You haven't purchased from us yet.
We have a 40% return customer rate.
Satisfied customers continue to purchase, and they often leave reviews on our site, not here.
But we firmly believe that no online merchant can maintain 100% satisfaction.
We do not subscribe to the Trustpilot Business plan, which costs over $500 per month.
As a result, we are unable to invite genuine customers to leave reviews about their purchases. These opportunities are paid, not free. Our core user base on Facebook is close to 4%.
We cannot guarantee that all reviews are genuine, and some negative reviews may come from our competitors.
Please ensure that these organic reviews are not from customers who have already purchased your product.
In conclusion, thank you for your interest in our designs, which are free for everyone.

Best Regards,
Summer

Rated 1 out of 5 stars

Only gave it 1 because it wouldn’t let…

Only gave it 1 because it wouldn’t let me put zero! Paid $129 ( £94 ) and after many emails due to non delivery, and after 5 weeks I finally received the dress I ordered .OMG , absolutely nothing like
What was advertised, cheap and ugly , I will post the photos , iv been on for 6 weeks trying to get a refund they keep offering me 20% of the money paid and 30 % now 5 weeks , still in dispute .
The quality is nothing like the material advertised .
AVOID AVOID AVOID at all costs ! 😡😡
DO NOT BELIEVE THE POSITIVE POSTS , THEY ARE FALSE !!!!!!

Won’t let me post photos of this rubbish dress
SOOLINEN have responded to my post , this reply is the same one they post on everyone’s bad post , ITS AUTO GENERATED 😡😡

August 1, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Sandra
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer

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Rated 1 out of 5 stars

Great designs zero delivery

This company couldn't organise a booze up in a brewery. I will never shop with them again EVER

August 1, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

Hi there.
Do you have questions about your order?
You can contact us at sales@soolinen.com to inquire about your order.
We usually respond within 24 hours on weekdays.
Thank you.
Summer

Rated 1 out of 5 stars

It’s a very poor quality of material…

It’s a very poor quality of material customer service is horrible please if anyone can hear me out this is my experience with this horrible company I got 2 dresses very expensive ones when I got the order I inspected it was trash I’m telling you was trashy nothing like you see in the advertisement it’s horrific material and I have lost all my money because sending back it was adding mor 50 dollars more for sending I have to pay and they have told me to keep it and they will give me back 40 dollars out 186 dollars please do not get anything from this company is a lie honestly is a lie and the dresses was worse the SHEIN company

July 31, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Isabel
We accept return for no reason within 30 days after you sign the package.
And we are trying to build our storehouse worldwide, and we will try our best to provide 100% satisfaction customer service.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer

Rated 1 out of 5 stars

Good luck getting a refund if it doesn't fit!

I have never been more frustrated with an online shopping experience than I have with "Lily," who responds to the emails at Soolinen. After receiving items that did not fit well and were cheaply made, I had to spend over $50 to send them back to China. A month later and she is still giving me the run-around about my refund. Her emails are confusing and she asks the same questions over and over, as if she is hoping I will just give up in frustration. It's a terrible way to do business and I caution anyone from shopping with this company.

July 15, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Lisa
Don't worry!
We accept return in 30 days after you receive the package.
I understand the products may not fit you, which happens for online shopping frequently.
You mentioned you returned the package. Would you please provide the tracking number?
We issue a full refund as soon as we receive it.
If you need more help, please just contact for a return: sales@soolinen.com
We hope you feel happy shopping with us.

Best Regards,
Summer

Rated 1 out of 5 stars

No Worry Returns? That's a Joke.

This company's return policy is garbage.

I ordered two pairs of shoes, both the same size. When they came weeks later, the two pairs were wildly different in size and the smaller pair was still reeking of formaldahyde or whatever substance they were prepared in. They gave me a rash when trying them on (even though I had on socks).

When I inquired about a return, they offered me a $30.00 dollar credit to keep shoes that cost over $100.00. When I tried to return them, the cheapest rate I could find was almost $200.00. When I offered to split the difference for 50% refund they refused.

I hate to give negative reviews, but I feel like buyers should be warned as Soolinen items are more expensive than other like sellers. You are risking your money on these items with no fair recourse.

Buyer beware!

Update: After reading the reply, I contacted Soolinen again as they stated "Please contact us email: (can't include email addresses in reviews, but it is shown on the original reply) for a return or exchange. We will cover the shipping fee." But they sent me back an email when I contacted the email that read "We do not pay for shipping fees". Clearly the reply was a canned response to look good.

Again, many of the items in the SoOlinen line are more expensive than their competitors, so unless you are comfortable with risk, my advice is to stay clear.

I would give 0 stars if I could.

August 14, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI there
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer

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Rated 1 out of 5 stars

Not as advertised. Ugly cheap Crap

I received a shirt more than a month after purchased. When it arrived it is made of a cheap ugly fabric not at all as advertised. I paid for a quality beautiful linen shirt and I got an ugly piece of polyester crap! Beware of Soolinen it is a total scam. Also, getting a refund or customer service is nil
Do not purchase from this vendor

August 1, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Teresa
We accept returns within 30 days of receiving your package.
If the item you received is not as described, or the color, size, fabric, or pattern is not suitable, please email us at sales@soolinen.com to request a return or exchange. We will cover the shipping costs.
We typically respond within 24 hours on weekdays.
Thank you
Summer

Rated 1 out of 5 stars

Scam company

DO NOT buy from this company!!! Another one of those Chinese ripoffs. Their products are shipped from Florida but if you want to return they expect you to ship back to China. Pants I purchased did not fit to size as advertised. They were huge! I learned my lesson. DON’T do it.

August 25, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Barbara
We accept returns within 30 days of receiving your package.
If the item you received is not as described, or the color, size, fabric, or pattern is not suitable, please email us at sales@soolinen.com to request a return or exchange. We will cover the shipping costs.
We typically respond within 24 hours on weekdays.
Thank you
Summer

Rated 1 out of 5 stars

Its absurd to be called soolinen since…

Its absurd to be called soolinen since the fabric is unidentifiable, certainly not linen. very low quality clothes for too much money.

August 24, 2025
Unprompted review
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Reply from Soolinen

HI Jan
We accept returns within 30 days of receiving your package.
If the item you received is not as described, or the color, size, fabric, or pattern is not suitable, please email us at sales@soolinen.com to request a return or exchange. We will cover the shipping costs.
We typically respond within 24 hours on weekdays.
Thank you
Summer

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