Beautiful color but cheap material and very short cut. I'm petite and it barely goes to my waist. I will be ever order again. Their ad shows beautiful pictures but not what you get.
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Based on reviews, created with AI
What we do? Soolinen.com designs and makes chic plus size dresses and outfits. We provide custom make service for every customer. Our designer team: Talented designers from US, China, Japan, France, Italy and India. What you find here: 1. We have around 40% repeat customers and they tend to leave reviews on our website, not here. 2. We can't guarantee 100% satisfaction and we try our best. Outfits may not fit perfectly, which happens frequently for online shopping. And those customers tend to come here and still, we try every effort to make 100% satisfaction 3. We don't have a chance to invite our real buyers to leave feedbacks for their real purchase, since we don't pay here, we have a score near 4 on Facebook. 4. We can't guarantee everything true here, since most of the reviews may not from our real buyers, which are marked as "organic". We are doing great and we do have competitors.
Kowloon, 00000, Hongkong, Hong Kong
Replied to 98% of negative reviews
Typically replies within 1 week
Not happy tried to make a return. Didn't answer my emails. The return is in chinese. Very convenient as no one at the post office can read it. I would never purchase from them again. . My rating not even 1. Karen

Reply from Soolinen
They can't improve. They are deceptive and untrustworthy. The dress I received looked absolutely nothing like the dress I ordered. And it was stained in several places. The excuse I received was that each piece is custom made and that I would have to pay to send it back. Do not order from this company.

Reply from Soolinen
Purchased hats and two dresses. Hats were not packaged in a box but just wrapped in plastic, creasing and deforming the hats. One hat was coming apart at seams. One dress was extremely unlike the size per their size guide. The other had no zipper or other neck hole opening, had to squeeze to get it over my head. Cheap fabrics. I have not heard back from my attempts to contact the for return DO NOT BUY.

Reply from Soolinen
Very poor customer service. Did not solve the issues of 1: failure to deliver the ordered items on time. It takes 43 days before I received the ordered items. 2: Sent the wrong dress ordered. 3: Faulty ordering system. The featured item that was ordered was not delivered. 4: Help and sales representatives denied their failures and mistakes. 4: Sent damaged dress. 5: Very poor quality control. 6: Will not pay for shipping costs for returning the wrong items.

Reply from Soolinen
I ordered and paid for three blouses on July 31. Today is September 17th and I haven't seen them yet. It's VERY hard to get to talk to a human at this company.

Reply from Soolinen
Top arrived. Scrunched up package . Mass of wrinkles. No label. Looks as if it fell off the back of a lorry. Not worth the money. Appalling purchase.

Reply from Soolinen
Beautiful color but cheap material and very short cut. I'm petite and it barely goes to my waist. I will be ever order again. Their ad shows beautiful pictures but not what you get.

Reply from Soolinen
Oh my, wish I had read these before I spend close to $200
Bought 2 pairs of boots. The pictures online looked amazing. Got them, they are cheap CHEAP knockoffs of the pictures they posted. Not even going to bother sending them back as I haven’t had a reply to email anyway. Gutted. What a waste of money!

Reply from Soolinen
Don’t waste your money! Not one of the items received was as described. The fabric is NOT linen but some synthetic. Quality is awful. Returns next to impossible.

Reply from Soolinen
This complaint is regarding order # 289372. I paid $247 USD. I wrote a complaint on this platform that, of the 4 items ordered 2 were wrong size and 1 item never arrived. "Summer" from Soolinen responded on this platform (her response is there on this platform for everyone to see) saying they have a "return for no reason" policy and they would cover the shipping fee for returned merchandise. Its a lie !!!
After my complaint on Trust pilot, team Soolinen responded to my complaint by email saying they can give me 30% value in the form of gift card or I will have to ship the items back at my expense but do not want me shipping back by any reputed,major companies like FedEx,UPS, DHL but to send it back by a cheap shipper and to undervalue the pkg as $10 so they have to pay any duty. They expect me to send it back by the cheapest shipper, which doesnt guarantee it'll reach them, and they also say if it doesnt reach them or they end up paying duty, I dont get my return. I want to expose this company bcos "Summer" who responded on this platform is lying when he/she says they have a "return for no reason" police. UNTRUE ! Summer also said they cover the return shipping fee. Another lie. And they dont offer 100 % refund only 30% back in the form of a gift card. Buyers beware!
Buyer beware !

Reply from Soolinen
I ordered a "cotton/linen" dress from this company that had, according to the picture, a loose, drapey fit, a wide neck, oversized shoulders, and a side slit. I was sent a poplin (not a linen thread anywhere) dress that had very different shoulders and neckline, no side opening, and seams across the dress that were not to be found in the original picture. I even sent them photos of both dresses as they requested, but "Lily" kept insisting that what they sent was as described on the website. It was not even close!! My cost, including shipping, for my purchase was right at $80. Returning it would have cost me $61.00+, which rendered the refund they promised "upon return" useless. So I was forced to accept the 15% discount they said they would provide. We'll see. I strongly urge you not to buy from this company. Total scam.

Reply from Soolinen
The 1 STAR is not for the company, I GIVE ONE (1) STAR, for all the customers who ordered and posted their experience with Retrolinin.com. I am just happy that I decided to check on this website to get feedback on this company before ordering, it saved me from ordering $700 worth of items for a fashion show. I am eternally grateful to all the clients that posted that this is a SPAM company. The clothing is beautiful though. I will have to find another company. Thank you, guys, so much for sharing.

Reply from Soolinen
Only gave it 1 because it wouldn’t let me put zero! Paid $129 ( £94 ) and after many emails due to non delivery, and after 5 weeks I finally received the dress I ordered .OMG , absolutely nothing like
What was advertised, cheap and ugly , I will post the photos , iv been on for 6 weeks trying to get a refund they keep offering me 20% of the money paid and 30 % now 5 weeks , still in dispute .
The quality is nothing like the material advertised .
AVOID AVOID AVOID at all costs ! 😡😡
DO NOT BELIEVE THE POSITIVE POSTS , THEY ARE FALSE !!!!!!
Won’t let me post photos of this rubbish dress
SOOLINEN have responded to my post , this reply is the same one they post on everyone’s bad post , ITS AUTO GENERATED 😡😡

Reply from Soolinen
This company couldn't organise a booze up in a brewery. I will never shop with them again EVER

Reply from Soolinen
It’s a very poor quality of material customer service is horrible please if anyone can hear me out this is my experience with this horrible company I got 2 dresses very expensive ones when I got the order I inspected it was trash I’m telling you was trashy nothing like you see in the advertisement it’s horrific material and I have lost all my money because sending back it was adding mor 50 dollars more for sending I have to pay and they have told me to keep it and they will give me back 40 dollars out 186 dollars please do not get anything from this company is a lie honestly is a lie and the dresses was worse the SHEIN company

Reply from Soolinen
I have never been more frustrated with an online shopping experience than I have with "Lily," who responds to the emails at Soolinen. After receiving items that did not fit well and were cheaply made, I had to spend over $50 to send them back to China. A month later and she is still giving me the run-around about my refund. Her emails are confusing and she asks the same questions over and over, as if she is hoping I will just give up in frustration. It's a terrible way to do business and I caution anyone from shopping with this company.

Reply from Soolinen
This company's return policy is garbage.
I ordered two pairs of shoes, both the same size. When they came weeks later, the two pairs were wildly different in size and the smaller pair was still reeking of formaldahyde or whatever substance they were prepared in. They gave me a rash when trying them on (even though I had on socks).
When I inquired about a return, they offered me a $30.00 dollar credit to keep shoes that cost over $100.00. When I tried to return them, the cheapest rate I could find was almost $200.00. When I offered to split the difference for 50% refund they refused.
I hate to give negative reviews, but I feel like buyers should be warned as Soolinen items are more expensive than other like sellers. You are risking your money on these items with no fair recourse.
Buyer beware!
Update: After reading the reply, I contacted Soolinen again as they stated "Please contact us email: (can't include email addresses in reviews, but it is shown on the original reply) for a return or exchange. We will cover the shipping fee." But they sent me back an email when I contacted the email that read "We do not pay for shipping fees". Clearly the reply was a canned response to look good.
Again, many of the items in the SoOlinen line are more expensive than their competitors, so unless you are comfortable with risk, my advice is to stay clear.
I would give 0 stars if I could.

Reply from Soolinen
I received a shirt more than a month after purchased. When it arrived it is made of a cheap ugly fabric not at all as advertised. I paid for a quality beautiful linen shirt and I got an ugly piece of polyester crap! Beware of Soolinen it is a total scam. Also, getting a refund or customer service is nil
Do not purchase from this vendor

Reply from Soolinen
DO NOT buy from this company!!! Another one of those Chinese ripoffs. Their products are shipped from Florida but if you want to return they expect you to ship back to China. Pants I purchased did not fit to size as advertised. They were huge! I learned my lesson. DON’T do it.

Reply from Soolinen
Its absurd to be called soolinen since the fabric is unidentifiable, certainly not linen. very low quality clothes for too much money.

Reply from Soolinen
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