This complaint is regarding order # 289372. I paid $247 USD. I wrote a complaint on this platform that, of the 4 items ordered 2 were wrong size and 1 item never arrived. "Summer" from Soolinen responded on this platform (her response is there on this platform for everyone to see) saying they have a "return for no reason" policy and they would cover the shipping fee for returned merchandise. Its a lie !!!
After my complaint on Trust pilot, team Soolinen responded to my complaint by email saying they can give me 30% value in the form of gift card or I will have to ship the items back at my expense but do not want me shipping back by any reputed,major companies like FedEx,UPS, DHL but to send it back by a cheap shipper and to undervalue the pkg as $10 so they have to pay any duty. They expect me to send it back by the cheapest shipper, which doesnt guarantee it'll reach them, and they also say if it doesnt reach them or they end up paying duty, I dont get my return. I want to expose this company bcos "Summer" who responded on this platform is lying when he/she says they have a "return for no reason" police. UNTRUE ! Summer also said they cover the return shipping fee. Another lie. And they dont offer 100 % refund only 30% back in the form of a gift card. Buyers beware!
Buyer beware !