Hannah

I have ordered from Man crates twice. The first time was a great experience. The second time, I ordered a box I was a little disappointed. The box was not sealed properly which took the fun of opening it away and then an item in the box was broken. I emailed customer service to let them know, not expecting an answer, because most companies don't respond. Within 6 minutes I had an email from Harold F., not only apologizing for my experience, but also to ask which box out of their 3 smaller ones I would like, to replace the one I ordered free of charge. That way my boyfriend could have the crate opening experience. He also offered to replace the broken piece. Within 2 days the new box had shipped and the order was placed for my replacement part too. I have never experienced customer service this way!! Harold F. was so apologetic and attentive to make it right. I will forever recommend Man Crates to anyone I can!! Such a great company, great customer service and amazing products.