Had a problem with an order placed possibly caused by me to be honest, a name spelling error. since during the process there is not a way to proof your request and see what it will look like. (not sure error was mine) but asked for assistance on being able to buy just the contents that were customized and was told there is no way to do that I would need to buy the Crate again if I wanted to fix it. Full price this time not on sale. All I can say is Double Check your spelling and take a screen shot, just in case. There is no solution if it is wrong. Oh and since it was a gift I found out it was wrong in front of a crowd.