All custom order paintings sent in a reasonable time and in a great layout. They contacted me regarding one custom painting’s image which didn’t work and requested for another image which could work c... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Am now on my 4th painting from Houseart and I’m really enjoying them…so relaxing and therapeutic to do, time just flies by when doing this. All in all good quality and have had so many lovely complim... See more
Although it took ages to arrive, and not a birthday present any more. The quality of the product is good. Personalised picture looked like the photo. Arrived with all the paints, brushes and frame, a... See more
Love the variety they offer and pictures are good, but don’t always have clear lines to help you work out which number you need to use. Very rarely agree with the colours but I’ve done around 30 with... See more
Liked: quality of frame and canvas Disliked: very blobby lines, not like image. Paint colours duller than image. Paint brushes poor quality. I ended up using my own colours in lots of places. Went ov... See more
I ordered a kit to replicate a photo that I had taken. The colours don't fully reflect the colours in the photo and of the 5 paints I have opened so far 2 are sticky and difficult to paint with. Disap... See more
Used this company because the website had a .uk domain and i thought it was UK based. It isnt, its cheap Chinese products. The product was about 5 times the price of other similar products on amazon a... See more
Company replied
EDIT: My order was delivered the day my original review was posted, therefore I have updated my review. I placed an order on 21 August and nearly 4 weeks later there’s no sight of a delivery. The... See more
Company replied
Kept in constant contact during shipping, and set arrived well-packed. I'm so delighted with this set. It's a small thing but the easy-grip of the brushes makes a big difference when painting. Can't w... See more
The canvas comes with great selection of colours, lovely set of paintbrushes, a small colour print and a larger numbered black and white outlined print so you can find the numbers easily once you have... See more
Fun to do however some of the paint is either really watery and takes a few coats to cover the numbers or too thick and is hard to use. I have also noticed that one of the colours is wrong and differe... See more
Company replied
We absolutely love this company for painting by numbers. We originally purchased one for my daughter, but the whole family have been helping and now we are all hooked! The design is lovely, the... See more
I have done a couple of these now and find them totally relaxing, all consuming and a real escape for a few hours at a time! I love the sense of achievement once finished and framed for all to adm... See more
I was sceptical about how well a paint by numbers product would look, based on a photograph of a friend's pet, but it turned out amazingly! I thoroughly enjoyed painting it and the recipient was ex... See more
I have purchased several of your paintings and have been absolutely delighted with all of them and when I have needed extra pots of paint they have been sent without any charge. The finished resul... See more
Not happy at all most of the paints are dried out must be old paint's and number's not printed clearly would need all new paint's please
Company replied
I am delighted with this product which came really fast and in super quality not like other paint by numbers online shops and I really tried several! This one provides with really good quality brush... See more
Yes the company takes a while to post but the paint by numbers we got was fine, it looked amazing when we were done. My daughter loved it and it helps her with her mental health being able to paint th... See more
Very pleased with this supplier. Ordered three pictures, two of which were bespoke custom canvasses from pictures I sent. Deliver was a couple of weeks from china. Arrived safely, very well packaged a... See more
Very impressed, was unsure after seeing some mixed reviews. I uploaded my own photo to paint and it was very detailed. Plenty of paint and paint brushes decent quality. I wouldn’t recommend buying the... See more
This was the second personalised paint by number I’ve done. I’ve done my cat and now a picture of my niece and nephew and they’re amazing. They definitely need to be appreciated from a distance, but t... See more
Reasonably quick delivery. The packaging wasn’t very robust. Some of the paints were dried out but usable with a little water. Even so my husband has found painting by numbers therapeutic and we’d pur... See more
My sister introduced me to these paint by numbers set and I'm now on my third one. I LOVE them. It's a very mindful pastime and I find it very relaxing. You can be creative without having much skill a... See more
The quality of the paint, canvas and brushes are amazing!! I am so incredibly pleased with how the painting has come out and my dad absolutely loved the sentimental gift! Thank you so much for the qui... See more
Amazing, Love it. We’ve brought several paint by numbers because we enjoy doing them so much, you can chose how detailed you want them & I have to say we have the most detailed and they look great... See more
This was my first purchase. I decided on '3 for 2' deal. So glad I did. I've just completed the second one n my family says it looks like a photograph! Colours are extremely well matched & the numbe... See more
Very pleased with my first paint by numbers kit from House Art: a small canvas of a blue Iris. The canvas, brushes, paints, instructions are good quality, and easy to use for a beginner. I will ord... See more
I have quite a few paintings from this company probably 30 plus.never had a problem delivered quite quickly apart from some numbers are quite small but that is more to do with my eyesight and having t... See more
This is an amazing hobby recently discovered - I love it, Tried to paint - unsuccessfully! - for years and now I feel like a professional! The intricate guide and ready made colours are just fantastic... See more
The product took over 3 weeks to arrive. Too late to give as the intended gift. Was disappointed when I realised it was coming from China as I thought it was a UK company which the name suggests. Pain... See more
Firstly my paint by numbers arrived in a box, rolled! So much easier. Secondly the lines and numbers are printed clearly, yet easy enough to paint over. Thirdly the quality of the paints may not be... See more
I have now nearly finished painting the custom paint by numbers and I’m so pleased with how it has turned out. It looks exactly like the picture I sent but better! All the brushes are perfect sizes to... See more
A great choice of painting g by numbers to choose from. Was kept up to date on delivery progress, arrived within expected time frame. Was cheaper than buying off amazon
This was brought as a gift for my sister who had never done anything like it before I chose the medium level and she loves it says it’s very therapeutic
I ordered some mini paint by numbers and a pack of brushes. The order took some time to be delivered but when it came I was please with the quality of the mini canvases. However the pack of brushe... See more
I’m super impressed with my paint by numbers. I went with a cottage with flowers. It’s huge and hopefully will look good on the wall! I chose 48 colours and think that was a wise choice to get the m... See more
Took a while for it to be delivered but did arrive as said in the 14days, the paints and canvas are of very good quality and would definitely be purchasing from them again
Amazing product. The paint is excellent quality, the brushes are excellent and the overall painting came out amazing. My daughter was so pleased with the result of it
I ordered this item as a gift on the 28th August. Thought it was a uk company. So now it will not come in time. The company needs to state the approx delivery times clearly as I thought I would have g... See more
Absolutley very pleased with my picture. great value for money . The extra detailing was brilliant. My family loved the end reasult.
Love the choice of art and sizes, I'm addicted to paint by numbers, takes a while to arrive, but worth the wait.
A huge selection of prints to choose from. I have 10 in my basket and having trouble choosing which one to order next!
Really enjoyed painting this and it looked so realistic after. I love the magnifying glass and brushes that came with it.
Disappointing to say the least. The smallest pots of paint, with one picture there is only one pot of the base colour which is a third of the picture. The other picture is the larger size and the same... See more
Order arrived at time as stated. I was amazed by the detail and quality of the print. To be honest I was prepared for a second rate product and am really pleased with what I got. First class. Chris
Very quick delivery and nicely packaged. The canvas is good quality. Disappointed with the paint though. The lighter colours are quite thin and you need to go over the number a couple of times to cove... See more
Very happy 😊! Enjoyed doing painting of my cat. Thank you! (Migrating elephants at sunset)
It was a fairly long wait for delivery - but it was coming from China - so expected that. Everything received and well packaged! First time trying painting by numbers and really enjoying it. Good qual... See more
Misleading Delivery Info & Poor Customer Service I ordered paintings from this company over three weeks ago, expecting delivery within 2–3 days as clearly stated on their UK-based website. Ho... See more
Company replied
Company details
Written by the company
We use the finest quality materials and offer only the best service, with competitive prices and quick delivery, making it easier than ever to create a beautiful DIY canvas for your home or for a thoughtful gift. Your satisfaction and happiness is our priority. We look forward to serving you and giving you the best shopping experience :)
Contact info
United Kingdom
- Support@houseart.uk
- houseart.uk
3.8
Great
677 reviews
Replied to 78% of negative reviews
Typically replies within 1 week
My cocker
Delivery was a little slow but arrived intact no issues. Pack contained three brushes and paint palette plus a magnifying card. Numbers were clear and easy to follow. Picture printed onto canvas so would look good in a frame or stretched onto a canvas. Impressed with the quality and I am enjoying seeing the image appear.
October 4, 2025
Unprompted review
Would not use again!!
Initially bought as a present and only ordered as it stated on website it was a uk company. This is not the case and the item arrived later than advised. They refused to let me return for refund even though they advertise returns policy and continuously offered unreasonable refund amounts nowhere near the cost I paid. After about 4 weeks and numerous emails I settled for half of total cost, even though I was prepared to return the package.
The product itself is ok however the fact you have to add the frame yourself is not reflected in the price in comparison to other companies selling same item.
A couple of paints were dried, couldn’t begin to attempt to try and resolve this given previous issues with their customer service.
For any future purchases I will definitely use the tried and tested uk based company I have used previously who have excellent customer service and whose website is honest.
August 1, 2025
Unprompted review
Disappointed in colours and quality of some of the paints
I ordered a kit to replicate a photo that I had taken. The colours don't fully reflect the colours in the photo and of the 5 paints I have opened so far 2 are sticky and difficult to paint with. Disappointed.
October 16, 2025
Unprompted review
Am now on my 4th painting from Houseart…
Am now on my 4th painting from Houseart and I’m really enjoying them…so relaxing and therapeutic to do, time just flies by when doing this. All in all good quality and have had so many lovely compliments on each of my paintings I’ve done so far. Waiting for my
next 3 to arrive (its buy 2 get on one free) only thing I would say is the delivery takes longer than what I thought. But I’m so happy with the end results. Deffo worth it !! I’m obsessed with them now. Love my new hobby.
October 13, 2025
Unprompted review
Very happy 😊
Very happy 😊! Enjoyed doing painting of my cat. Thank you!
(Migrating elephants at sunset)
October 11, 2025
Unprompted review
Not happy at all most of the paints are…
Not happy at all most of the paints are dried out must be old paint's and number's not printed clearly would need all new paint's please
October 1, 2025
Unprompted review
Reply from Houseart
Dear Jane Frances Clarke,
Thank you very much for taking the time to share your feedback with us. We are truly sorry to hear that several of the paints you received were dried out and that some of the numbers on the canvas were not printed clearly. We completely understand how frustrating and disappointing this experience must have been, especially when you were looking forward to enjoying your painting.
Please rest assured that we take product quality very seriously. Occasionally, due to changes in temperature or long transportation times, some paint pots may dry out — and in such cases, we are more than happy to replace them for you.
Could you please send us your order number and, if possible, a photo of the affected paints to support@houseart.uk? Once we receive this information, our team will promptly arrange to send you a complete new set of paints at no additional cost.
We sincerely apologize for the inconvenience caused and truly appreciate your patience and understanding. We value every customer’s experience and will continue improving our quality control to ensure this doesn’t happen again.
Warm regards,
The Houseart Team
Not accurate representation of original.
Liked: quality of frame and canvas
Disliked: very blobby lines, not like image. Paint colours duller than image. Paint brushes poor quality. I ended up using my own colours in lots of places. Went over creating finer image.
October 3, 2025
Unprompted review
Wouldn’t use again
Bought a very detailed kit as a gift for a friend who’s keen and experienced with such kits, I was left totally embarrassed, most of the paints had dried up and she couldn’t clearly see the numbers on the detailed parts of the pattern, not the best gift as it turned out.
Emailed the company but got no response, won’t be using this company again
October 10, 2025
Unprompted review
Reply from Houseart
Dear Sherleen Cuthbert,
Thank you for sharing your feedback, and we’re truly sorry to hear about your disappointing experience. We completely understand how upsetting it must have been when the gift you carefully chose didn’t meet your expectations.
It sounds like your kit may have been affected by a drying issue during transport, and we sincerely apologize that the paint quality and number clarity were not up to our usual standards. We also regret that your previous email didn’t receive a timely response — we’ve recently experienced a high volume of messages, but that’s no excuse, and we’re working hard to catch up.
Please reach out to us again at support@houseart.uk with your order number, and we’ll be more than happy to arrange either a replacement kit or a full refund, whichever you prefer.
We truly appreciate your patience and understanding, and we hope to have the opportunity to restore your confidence in us.
Warm regards,
The Houseart Team
Good custom orders
All custom order paintings sent in a reasonable time and in a great layout. They contacted me regarding one custom painting’s image which didn’t work and requested for another image which could work closer to their canvas sizes. As well the customer service is fast and efficient especially when one painting was sent with the incorrect amount out colors. The prices may seem steep but what you receive compared to other custom orders are slightly worth it. I would just say be careful with the images you try to use and try to fit them into some of the presets available.
October 8, 2025
Unprompted review
Misleading Delivery Info & Poor…
Misleading Delivery Info & Poor Customer Service
I ordered paintings from this company over three weeks ago, expecting delivery within 2–3 days as clearly stated on their UK-based website. However, the order is being shipped from overseas — something that was never disclosed during checkout.
The tracking system is vague and unhelpful, offering no clear delivery date or location updates. Despite their use of ChatGPT automation, I’ve received no meaningful support or reassurance. I’m now worried I may be charged import taxes, which I was not warned about.
This feels like false advertising. I paid a significant amount for these paintings vs other providers and expected a professional service. I’m extremely disappointed and will not be ordering again unless this is resolved quickly.
Transparency and customer communication need serious improvement.
October 8, 2025
Unprompted review
Reply from Houseart
Dear Antoinette,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointing experience and the confusion regarding your delivery and tracking updates.
We understand how frustrating it can be when expectations aren’t met, especially when you were anticipating your order within a specific timeframe. We take your concerns about communication and transparency seriously, and we’re reviewing this internally to ensure clearer and more timely updates for all customers moving forward.
Please contact us directly at support@houseart.uk
with your order number so we can look into your delivery status immediately and make sure your issue is resolved as quickly as possible.
We sincerely appreciate your patience and the opportunity to make this right.
Kind regards,
The HouseArt Team
Don’t expect a response
Don’t expect a response. I have tried to cancel an order for the last 2 weeks, despite chasing a response I have not heard anything despite the website saying a 24 hour response time. I’m going to have to arrange a chargeback with my bank.
**UPDATE**
I have since had messages back from this company. One email says they didn’t receive my email, however, I am also receiving separate responses on the email they claim they didn’t receive. One part of the order has now arrived, I have asked to return the order but they keep asking me to keep it with varying degrees of a partial refund. I placed an order, no longer needed it, tried to cancel it and now I seemingly cant return it. My bank are now involved and I will be returning my order if and when they provide me with a return label.
October 7, 2025
Unprompted review
Reply from Houseart
Dear Thomas Dale,
We’re very sorry to hear about your experience and the difficulty you’ve had reaching us regarding your cancellation request. Due to a recent high volume of inquiries, our response times have unfortunately been longer than usual, and we sincerely apologize for the inconvenience this has caused.
Please rest assured that we’re not ignoring your messages — our support team is actively replying to all pending emails. We kindly ask you to contact us again at support@houseart.uk with your order number so that we can review your case immediately and assist you with the cancellation or refund process.
Thank you for your patience and understanding — we’ll make sure your concern is resolved as quickly as possible.
Kind regards,
The HouseArt Team
I would give no stars if possible
I would give no stars if possible. I ordered two pictures weeks ago and they haven't arrived plus there is NO follow-up communication from this company, which is not based in the UK but is in China. AVOID
October 7, 2025
Unprompted review
Reply from Houseart
Dear CSJ,
Thank you for your feedback. We are very sorry to hear that your order has not yet arrived. Please note that our standard delivery time for digital painting products is 7–15 days, depending on location.
If your package has exceeded this time, we encourage you to contact our customer service team at support@houseart.uk. We will promptly track your order and provide a solution to ensure you receive your items as soon as possible.
We sincerely apologize for any inconvenience and appreciate your patience.
Warm regards,
The HouseArt Team
I ordered a customised canvas along…cheap product, poor packaging, bad customer service.
I ordered a customised canvas along with an easle and brushes. The canvas arrived in a long box which was cheap looking and not sturdy enough for the product, it was also bent like a banana!
I received my easle in a separate shipping and this was broken. I had wanted to give this as a gift and having received it realised how poor quality the items are. I was unable to gift this item due to the poor condition. I contacted house art and they offered a replacement which h I declined and asked for a full refund. They assured me that they had since changed the packaging as I mentioned that this had let the product down. Unfortunately I ordered a second canvas when placing my original order and this came in the same packaging but was not bent. The canvas is cheap and the paints are of poor quality. You can still see the numbers under the paint. Houseart did not want to give me a refund and bombarded me with offerers if a partial refund and or a replacement. I eventually settled for a partial refund because I could not be bothered to go through my card provider for the small amount I was left short. I would avoid this company.
October 1, 2025
Unprompted review
Reply from Houseart
Dear Alison Cluness,
Thank you for sharing your feedback, and we sincerely apologize for the negative experience you had with your order. We are very sorry that the packaging and condition of the easel and canvas did not meet your expectations and that it affected your plans to give it as a gift.
We take all feedback seriously and have recently updated our packaging to prevent similar issues. Regarding the canvas and paints, we aim to provide products suitable for hobby use, though we understand that in your case the quality did not meet your expectations.
We also apologize if our attempts to offer a replacement or partial refund felt overwhelming. Our intention is always to provide a fair resolution while minimizing inconvenience for our customers.
We value your feedback and will continue working to improve product quality and customer experience. If you have any remaining concerns, please feel free to contact us directly at support@houseart.uk, and we will do our best to assist you personally.
Warm regards,
The HouseArt Team
Slow to arrive and damaged
Not a UK company, despite the .UK domain. Took over 2 weeks to arrive from China and one of the canvasses was badly creased. Raised this with customer services, but haven't heard back. I would avoid this company as there are many more better quality options available.
Update to review:
Still not heard back from Customer Services and also wanted to add that many of the paints are dried out. Really disappointing all round.
October 1, 2025
Unprompted review
Reply from Houseart
Dear EJH-Coeliac,
Thank you for your feedback, and we sincerely apologize for your disappointing experience. We regret that your order took longer than expected and that the canvas arrived creased.
Due to a high volume of inquiries, some responses have been delayed, but we are actively addressing all customer emails. Please send a reminder to support@houseart.uk with your order number, and we will prioritize resolving your issue, including replacing any damaged canvases or dried-out paints.
We appreciate your patience and the opportunity to make this right.
Warm regards,
The HouseArt Team
wont use again
Used this company because the website had a .uk domain and i thought it was UK based. It isnt, its cheap Chinese products. The product was about 5 times the price of other similar products on amazon and ebay and not only did it arrive too late to be given as a birthday gift as it was sent from China and took weeks instead of days, the actual product itself is not worth the premium prices. Wont be using again. Got an email offering a free product for a 5 star review but I cant be bought.
September 29, 2025
Unprompted review
Reply from Houseart
Dear CCL,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Our digital painting products are carefully created to provide a unique and enjoyable experience for our customers.
We would like to clarify that the delivery time for our kits may vary depending on location and shipping method, and we apologize if this caused inconvenience for your intended gift. Regarding pricing, our products include materials, design, and packaging quality, which may differ from other marketplaces.
Please note that any promotional offers for reviews are entirely optional and not intended to influence your honest opinion.
If you have any concerns about your order or need assistance, feel free to contact us directly at support@houseart.uk, and we will do our best to help.
Kind regards,
The HouseArt Team
Although it took ages to arrive
Although it took ages to arrive, and not a birthday present any more. The quality of the product is good. Personalised picture looked like the photo. Arrived with all the paints, brushes and frame, all good quality and appropriate to my personalised project. So far so good. Cant wait to finish it
September 27, 2025
Unprompted review
Great to personalise a piece to paint
Great to personalise a piece to paint. Excellent materials
August 30, 2025
Unprompted review
Love the choice of art and sizes
Love the choice of art and sizes, I'm addicted to paint by numbers, takes a while to arrive, but worth the wait.
September 13, 2025
Unprompted review
Was an excellent quality piece of art
Was an excellent quality piece of art
September 6, 2025
Unprompted review
Will order again
A huge selection of prints to choose from. I have 10 in my basket and having trouble choosing which one to order next!
September 27, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.