Don’t expect a response. I have tried to cancel an order for the last 2 weeks, despite chasing a response I have not heard anything despite the website saying a 24 hour response time. I’m going to have to arrange a chargeback with my bank.

**UPDATE**

I have since had messages back from this company. One email says they didn’t receive my email, however, I am also receiving separate responses on the email they claim they didn’t receive. One part of the order has now arrived, I have asked to return the order but they keep asking me to keep it with varying degrees of a partial refund. I placed an order, no longer needed it, tried to cancel it and now I seemingly cant return it. My bank are now involved and I will be returning my order if and when they provide me with a return label.