Houseart Reviews 677

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People appreciate the wide selection of art and sizes available, finding the activity relaxing and therapeutic. Consumers highlight the good quality of the canvas, paints and brushes. They also mention the detailed prints, some even bespoke custom canvasses from personal pictures. However, some consumers report issues with the order and the delivery service. Some reviewers mention that delivery can take a while. A few consumers report concerns about the quality of the product, such as the paints being dried out or the numbers not being printed clearly. Regarding the refund, there is a strong consensus.

Based on these reviews

Rated 4 out of 5 stars

All custom order paintings sent in a reasonable time and in a great layout. They contacted me regarding one custom painting’s image which didn’t work and requested for another image which could work c... See more

Rated 4 out of 5 stars

Am now on my 4th painting from Houseart and I’m really enjoying them…so relaxing and therapeutic to do, time just flies by when doing this. All in all good quality and have had so many lovely complim... See more

Rated 4 out of 5 stars

Although it took ages to arrive, and not a birthday present any more. The quality of the product is good. Personalised picture looked like the photo. Arrived with all the paints, brushes and frame, a... See more

Rated 4 out of 5 stars

Love the variety they offer and pictures are good, but don’t always have clear lines to help you work out which number you need to use. Very rarely agree with the colours but I’ve done around 30 with... See more

Rated 3 out of 5 stars

Liked: quality of frame and canvas Disliked: very blobby lines, not like image. Paint colours duller than image. Paint brushes poor quality. I ended up using my own colours in lots of places. Went ov... See more

Rated 2 out of 5 stars

I ordered a kit to replicate a photo that I had taken. The colours don't fully reflect the colours in the photo and of the 5 paints I have opened so far 2 are sticky and difficult to paint with. Disap... See more

Rated 2 out of 5 stars

Used this company because the website had a .uk domain and i thought it was UK based. It isnt, its cheap Chinese products. The product was about 5 times the price of other similar products on amazon a... See more

Company replied

Rated 3 out of 5 stars

EDIT: My order was delivered the day my original review was posted, therefore I have updated my review. I placed an order on 21 August and nearly 4 weeks later there’s no sight of a delivery. The... See more

Company replied

Rated 5 out of 5 stars

Kept in constant contact during shipping, and set arrived well-packed. I'm so delighted with this set. It's a small thing but the easy-grip of the brushes makes a big difference when painting. Can't w... See more

Rated 5 out of 5 stars

The canvas comes with great selection of colours, lovely set of paintbrushes, a small colour print and a larger numbered black and white outlined print so you can find the numbers easily once you have... See more

Rated 2 out of 5 stars

Fun to do however some of the paint is either really watery and takes a few coats to cover the numbers or too thick and is hard to use. I have also noticed that one of the colours is wrong and differe... See more

Company replied

Rated 5 out of 5 stars

We absolutely love this company for painting by numbers. We originally purchased one for my daughter, but the whole family have been helping and now we are all hooked! The design is lovely, the... See more

Rated 5 out of 5 stars

I have done a couple of these now and find them totally relaxing, all consuming and a real escape for a few hours at a time! I love the sense of achievement once finished and framed for all to adm... See more

Rated 5 out of 5 stars

I was sceptical about how well a paint by numbers product would look, based on a photograph of a friend's pet, but it turned out amazingly! I thoroughly enjoyed painting it and the recipient was ex... See more

Rated 5 out of 5 stars

I have purchased several of your paintings and have been absolutely delighted with all of them and when I have needed extra pots of paint they have been sent without any charge. The finished resul... See more

Rated 2 out of 5 stars

Not happy at all most of the paints are dried out must be old paint's and number's not printed clearly would need all new paint's please

Company replied

Rated 5 out of 5 stars

I am delighted with this product which came really fast and in super quality not like other paint by numbers online shops and I really tried several! This one provides with really good quality brush... See more

Rated 5 out of 5 stars

Yes the company takes a while to post but the paint by numbers we got was fine, it looked amazing when we were done. My daughter loved it and it helps her with her mental health being able to paint th... See more

Rated 5 out of 5 stars

Very pleased with this supplier. Ordered three pictures, two of which were bespoke custom canvasses from pictures I sent. Deliver was a couple of weeks from china. Arrived safely, very well packaged a... See more

Rated 5 out of 5 stars

Very impressed, was unsure after seeing some mixed reviews. I uploaded my own photo to paint and it was very detailed. Plenty of paint and paint brushes decent quality. I wouldn’t recommend buying the... See more

Rated 5 out of 5 stars

This was the second personalised paint by number I’ve done. I’ve done my cat and now a picture of my niece and nephew and they’re amazing. They definitely need to be appreciated from a distance, but t... See more

Rated 3 out of 5 stars

Reasonably quick delivery. The packaging wasn’t very robust. Some of the paints were dried out but usable with a little water. Even so my husband has found painting by numbers therapeutic and we’d pur... See more

Rated 5 out of 5 stars

My sister introduced me to these paint by numbers set and I'm now on my third one. I LOVE them. It's a very mindful pastime and I find it very relaxing. You can be creative without having much skill a... See more

Rated 5 out of 5 stars

The quality of the paint, canvas and brushes are amazing!! I am so incredibly pleased with how the painting has come out and my dad absolutely loved the sentimental gift! Thank you so much for the qui... See more

Rated 5 out of 5 stars

Amazing, Love it. We’ve brought several paint by numbers because we enjoy doing them so much, you can chose how detailed you want them & I have to say we have the most detailed and they look great... See more

Rated 5 out of 5 stars

This was my first purchase. I decided on '3 for 2' deal. So glad I did. I've just completed the second one n my family says it looks like a photograph! Colours are extremely well matched & the numbe... See more

Rated 5 out of 5 stars

Very pleased with my first paint by numbers kit from House Art: a small canvas of a blue Iris. The canvas, brushes, paints, instructions are good quality, and easy to use for a beginner. I will ord... See more

Rated 5 out of 5 stars

I have quite a few paintings from this company probably 30 plus.never had a problem delivered quite quickly apart from some numbers are quite small but that is more to do with my eyesight and having t... See more

Rated 5 out of 5 stars

This is an amazing hobby recently discovered - I love it, Tried to paint - unsuccessfully! - for years and now I feel like a professional! The intricate guide and ready made colours are just fantastic... See more

Rated 3 out of 5 stars

The product took over 3 weeks to arrive. Too late to give as the intended gift. Was disappointed when I realised it was coming from China as I thought it was a UK company which the name suggests. Pain... See more

Rated 5 out of 5 stars

Firstly my paint by numbers arrived in a box, rolled! So much easier. Secondly the lines and numbers are printed clearly, yet easy enough to paint over. Thirdly the quality of the paints may not be... See more

Rated 5 out of 5 stars

I have now nearly finished painting the custom paint by numbers and I’m so pleased with how it has turned out. It looks exactly like the picture I sent but better! All the brushes are perfect sizes to... See more

Rated 5 out of 5 stars

A great choice of painting g by numbers to choose from. Was kept up to date on delivery progress, arrived within expected time frame. Was cheaper than buying off amazon

Rated 5 out of 5 stars

This was brought as a gift for my sister who had never done anything like it before I chose the medium level and she loves it says it’s very therapeutic

Rated 2 out of 5 stars

I ordered some mini paint by numbers and a pack of brushes. The order took some time to be delivered but when it came I was please with the quality of the mini canvases. However the pack of brushe... See more

Rated 5 out of 5 stars

I’m super impressed with my paint by numbers. I went with a cottage with flowers. It’s huge and hopefully will look good on the wall! I chose 48 colours and think that was a wise choice to get the m... See more

Rated 5 out of 5 stars

Took a while for it to be delivered but did arrive as said in the 14days, the paints and canvas are of very good quality and would definitely be purchasing from them again

Rated 5 out of 5 stars

Amazing product. The paint is excellent quality, the brushes are excellent and the overall painting came out amazing. My daughter was so pleased with the result of it

Rated 2 out of 5 stars

I ordered this item as a gift on the 28th August. Thought it was a uk company. So now it will not come in time. The company needs to state the approx delivery times clearly as I thought I would have g... See more

Rated 5 out of 5 stars

Absolutley very pleased with my picture. great value for money . The extra detailing was brilliant. My family loved the end reasult.

Rated 5 out of 5 stars

Love the choice of art and sizes, I'm addicted to paint by numbers, takes a while to arrive, but worth the wait.

Rated 5 out of 5 stars

A huge selection of prints to choose from. I have 10 in my basket and having trouble choosing which one to order next!

Rated 5 out of 5 stars

Really enjoyed painting this and it looked so realistic after. I love the magnifying glass and brushes that came with it.

Rated 3 out of 5 stars

Disappointing to say the least. The smallest pots of paint, with one picture there is only one pot of the base colour which is a third of the picture. The other picture is the larger size and the same... See more

Rated 5 out of 5 stars

Order arrived at time as stated. I was amazed by the detail and quality of the print. To be honest I was prepared for a second rate product and am really pleased with what I got. First class. Chris

Rated 4 out of 5 stars

Very quick delivery and nicely packaged. The canvas is good quality. Disappointed with the paint though. The lighter colours are quite thin and you need to go over the number a couple of times to cove... See more

Rated 5 out of 5 stars

It was a fairly long wait for delivery - but it was coming from China - so expected that. Everything received and well packaged! First time trying painting by numbers and really enjoying it. Good qual... See more

Rated 2 out of 5 stars

Misleading Delivery Info & Poor Customer Service I ordered paintings from this company over three weeks ago, expecting delivery within 2–3 days as clearly stated on their UK-based website. Ho... See more

Company replied

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Company details

Written by the company

We use the finest quality materials and offer only the best service, with competitive prices and quick delivery, making it easier than ever to create a beautiful DIY canvas for your home or for a thoughtful gift. Your satisfaction and happiness is our priority. We look forward to serving you and giving you the best shopping experience :)


Contact info

3.8

Great

TrustScore 4 out of 5

677 reviews

5-star
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1-star

Replied to 78% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Relaxing, mindful, great way to spend some time

My sister introduced me to these paint by numbers set and I'm now on my third one. I LOVE them. It's a very mindful pastime and I find it very relaxing. You can be creative without having much skill and at the end you have a piece of wall art! What could be better?

September 23, 2025
Unprompted review
Rated 2 out of 5 stars

Fun to do however some of the paint is…

Fun to do however some of the paint is either really watery and takes a few coats to cover the numbers or too thick and is hard to use. I have also noticed that one of the colours is wrong and different to the photo and it wants me to paint a hand blue

September 21, 2025
Unprompted review
Houseart logo

Reply from Houseart

Dear Lizzie Chandler,

Thank you very much for your feedback and comments.

We apologize that the long shipping time may have caused some of the paint to dry out. We are constantly improving our paint quality and shipping services.

If any issues arise, please contact us to resolve them. We are committed to every customer's satisfaction.

Sincerely,
The Houseart Team

Rated 5 out of 5 stars

Beautiful set

Kept in constant contact during shipping, and set arrived well-packed. I'm so delighted with this set. It's a small thing but the easy-grip of the brushes makes a big difference when painting. Can't wait to see the finished result!

September 20, 2025
Unprompted review
Rated 1 out of 5 stars

Wish I could give it zero stars. Avoid this company

Firstly, the company name implies it is a UK-based company. It's not! It is based in China
I ordered three canvases. However, my order arrived missing essential items, including the paintbrushes, fixing kits, magnifying glass, instructions, and preview image.
The website promises to make the return process as easy as possible. I requested a return and refund for over a month, and I keep being offered partial refunds. (£5, then £6, then two sets of brushes & fixing kits, then another canvas, a 50% refund, and I can keep what has already been sent to me, and finally a £20 refund)
They then complained about their high fees if a return and refund are given. I eventually got a full refund once I agreed to remove my negative review from Trustpilot. However, now that I have my refund, I am reposted my review
I have also reported them to Trading Standards
Avoid this company!!!!

June 23, 2025
Unprompted review
Houseart logo

Reply from Houseart

Dear Chrissie,

We are very sorry to hear that you are dissatisfied with your order and have been under the impression that our website is a fake shop. We would like to assure you that this is not the case.

We have our own production facilities and attach great importance to offering our customers high-quality products. Should the delivered goods nevertheless not meet your expectations or be defective, you can of course return them and receive a refund in accordance with our return policy.

Please contact our customer service directly at Support@houseart.uk. and provide us with your order number and, if possible, photos of the item. Based on this, we can promptly investigate your issue and find a satisfactory solution.

We apologize for the inconvenience and thank you for giving us the opportunity to resolve the matter directly with you. Our goal is for you as a customer to feel well looked after and to receive a fair solution.

Sincerely,
The Houseart Team

Rated 5 out of 5 stars

Worth the money definitely!

I have now nearly finished painting the custom paint by numbers and I’m so pleased with how it has turned out. It looks exactly like the picture I sent but better! All the brushes are perfect sizes too.

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

Very good product

Took a while for it to be delivered but did arrive as said in the 14days, the paints and canvas are of very good quality and would definitely be purchasing from them again

September 13, 2025
Unprompted review
Rated 2 out of 5 stars

I ordered this item as a gift on the…

I ordered this item as a gift on the 28th August. Thought it was a uk company. So now it will not come in time. The company needs to state the approx delivery times clearly as I thought I would have got it already. Today is their birthday and currently the gift is still in transit. (Airport). I wouldn’t have ordered it realised it’s coming from china.

September 12, 2025
Unprompted review
Rated 3 out of 5 stars

4 weeks and no delivery

EDIT: My order was delivered the day my original review was posted, therefore I have updated my review.

I placed an order on 21 August and nearly 4 weeks later there’s no sight of a delivery. The website is misleading as it’s not a UK based service and the tracking information says that it’s been dispatched from China so there is no way orders can be delivered within 3-5 days. I will not be ordering again.

August 21, 2025
Unprompted review
Houseart logo

Reply from Houseart

Dear Nicole,

Thank you for sharing your feedback. We are deeply sorry for the delay in your order and the inconvenience this has caused.

Our delivery time is 7-14 days, and we are sorry that your order was not delivered on time. We apologize for the inconvenience.

To help us quickly resolve this issue, please send your order number to support@houseart.uk.

Our customer service team will investigate your delivery status and provide you with a solution as soon as possible.

Thank you for your patience and understanding, and we will do our best to resolve the issue.

Sincerely,
The Houseart Team

Rated 1 out of 5 stars

Too slow a delivery, from America

This company states delivery within 3 to 5 days. What this actually means is that they dispatch within that time. I ordered 3 items on the 22nd of August and am still awaiting delivery. I have asked for a refund as they did not arrive in time for me to gift the items for a birthday. I received a standard reply. " this item will be delivered within 3 to 5 days" a repeat of the previous weeks email! This is an American company, very slow delivery. I should have stuck with Amazon! Still no sign of my items.

September 4, 2025
Unprompted review
Houseart logo

Reply from Houseart

Dear PAMELA J,

Thank you for sharing your feedback. We sincerely apologize for the delay with your order. Please kindly note that on our website the estimated delivery timeframe is 7–15 days, depending on the carrier and destination.

We are truly sorry that your items did not arrive in time for your birthday gift. If you have not yet received your package, we invite you to contact us directly at support@houseart.uk
with your order details. Our team will be glad to assist you further and follow up until this issue is resolved.

We appreciate your patience and understanding.

Kind regards,
The Houseart Team

Rated 5 out of 5 stars

Great product

Great product. Delivery a little slow especially as it was for a present but end result good

August 22, 2025
Unprompted review
Rated 1 out of 5 stars

No sign of order being despatched and disgusting customer service

I placed an order 10 days ago and it still hasn’t been despatched. It says on their website that they aim to despatch within 3-5 days. I am emailing them most days but have only received 2 responses saying “the tracking number is out of date”???!!!. I will be taking the issue up with PayPal if I have to wait any longer. They have over £70 of my money. Disgusting customer service.

7/9/25 Re HouseArt’s response below - I will believe it when I see it. Interesting though that the tracking number they have provided me with is “not recognised”!!! BUYERS BEWARE!!

September 3, 2025
Unprompted review
Houseart logo

Reply from Houseart

Dear Louise Warren,

Thank you for your feedback, and we sincerely apologize for the frustration this has caused. We can confirm that your parcel has already been dispatched and is currently in transit. We are also urging the delivery carrier to expedite the process so that it reaches you as soon as possible.

We truly appreciate your patience and understanding, and we will keep you updated until your order is safely delivered.

Rated 5 out of 5 stars

Amazing fun!

I was sceptical about how well a paint by numbers product would look, based on a photograph of a friend's pet, but it turned out amazingly!

I thoroughly enjoyed painting it and the recipient was extremely happy with the gift.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Rescue dog painting

The painting was of my son’s rescue dog. It was extremely accurate and looked just like him. I loved doing it and they were thrilled with the end result!

August 30, 2025
Unprompted review

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