All custom order paintings sent in a reasonable time and in a great layout. They contacted me regarding one custom painting’s image which didn’t work and requested for another image which could work c... See more
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We use the finest quality materials and offer only the best service, with competitive prices and quick delivery, making it easier than ever to create a beautiful DIY canvas for your home or for a thoughtful gift. Your satisfaction and happiness is our priority. We look forward to serving you and giving you the best shopping experience :)
Contact info
United Kingdom
- Support@houseart.uk
- houseart.uk
Replied to 78% of negative reviews
Typically replies within 1 week
Relaxing, mindful, great way to spend some time
My sister introduced me to these paint by numbers set and I'm now on my third one. I LOVE them. It's a very mindful pastime and I find it very relaxing. You can be creative without having much skill and at the end you have a piece of wall art! What could be better?
This was brought as a gift for my…
This was brought as a gift for my sister who had never done anything like it before I chose the medium level and she loves it says it’s very therapeutic
Fun to do however some of the paint is…
Fun to do however some of the paint is either really watery and takes a few coats to cover the numbers or too thick and is hard to use. I have also noticed that one of the colours is wrong and different to the photo and it wants me to paint a hand blue

Reply from Houseart
Painting set was great
Painting set was great
Delivery did take a while though
Great paintings fun to do!
Beautiful set
Kept in constant contact during shipping, and set arrived well-packed. I'm so delighted with this set. It's a small thing but the easy-grip of the brushes makes a big difference when painting. Can't wait to see the finished result!
Dad's downtime
Very enjoyable product very good end result great way to relax
Wish I could give it zero stars. Avoid this company
Firstly, the company name implies it is a UK-based company. It's not! It is based in China
I ordered three canvases. However, my order arrived missing essential items, including the paintbrushes, fixing kits, magnifying glass, instructions, and preview image.
The website promises to make the return process as easy as possible. I requested a return and refund for over a month, and I keep being offered partial refunds. (£5, then £6, then two sets of brushes & fixing kits, then another canvas, a 50% refund, and I can keep what has already been sent to me, and finally a £20 refund)
They then complained about their high fees if a return and refund are given. I eventually got a full refund once I agreed to remove my negative review from Trustpilot. However, now that I have my refund, I am reposted my review
I have also reported them to Trading Standards
Avoid this company!!!!

Reply from Houseart
Arrived on time
Arrived on time. Top quality product. I am delighted.
Chris Logan
Worth the money definitely!
I have now nearly finished painting the custom paint by numbers and I’m so pleased with how it has turned out. It looks exactly like the picture I sent but better! All the brushes are perfect sizes too.
Very good product
Took a while for it to be delivered but did arrive as said in the 14days, the paints and canvas are of very good quality and would definitely be purchasing from them again
Highly recommend and a great way to…
Highly recommend and a great way to relax
I ordered this item as a gift on the…
I ordered this item as a gift on the 28th August. Thought it was a uk company. So now it will not come in time. The company needs to state the approx delivery times clearly as I thought I would have got it already. Today is their birthday and currently the gift is still in transit. (Airport). I wouldn’t have ordered it realised it’s coming from china.
4 weeks and no delivery
EDIT: My order was delivered the day my original review was posted, therefore I have updated my review.
I placed an order on 21 August and nearly 4 weeks later there’s no sight of a delivery. The website is misleading as it’s not a UK based service and the tracking information says that it’s been dispatched from China so there is no way orders can be delivered within 3-5 days. I will not be ordering again.

Reply from Houseart
Great quality product
Really enjoyed painting this and it looked so realistic after. I love the magnifying glass and brushes that came with it.
Too slow a delivery, from America
This company states delivery within 3 to 5 days. What this actually means is that they dispatch within that time. I ordered 3 items on the 22nd of August and am still awaiting delivery. I have asked for a refund as they did not arrive in time for me to gift the items for a birthday. I received a standard reply. " this item will be delivered within 3 to 5 days" a repeat of the previous weeks email! This is an American company, very slow delivery. I should have stuck with Amazon! Still no sign of my items.

Reply from Houseart
Great product
Great product. Delivery a little slow especially as it was for a present but end result good
No sign of order being despatched and disgusting customer service
I placed an order 10 days ago and it still hasn’t been despatched. It says on their website that they aim to despatch within 3-5 days. I am emailing them most days but have only received 2 responses saying “the tracking number is out of date”???!!!. I will be taking the issue up with PayPal if I have to wait any longer. They have over £70 of my money. Disgusting customer service.
7/9/25 Re HouseArt’s response below - I will believe it when I see it. Interesting though that the tracking number they have provided me with is “not recognised”!!! BUYERS BEWARE!!

Reply from Houseart
Amazing fun!
I was sceptical about how well a paint by numbers product would look, based on a photograph of a friend's pet, but it turned out amazingly!
I thoroughly enjoyed painting it and the recipient was extremely happy with the gift.
Rescue dog painting
The painting was of my son’s rescue dog. It was extremely accurate and looked just like him. I loved doing it and they were thrilled with the end result!
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