Houseart Reviews 677

I have purchased several of your paintings and have been absolutely delighted with all of them and when I have needed extra pots of paint they have been sent without any charge. The finished results have been really good and my friends couldn’t believe that they were painting by numbers. Emails from the company have been very polite and helpful sorting out any queries. I shall definitely continue to buy from them.

One very slight criticism is that the numbers on the paper chart are not always easy to read, particularly on the larger paintings.

Avoid this company it’s a scam! Originally brought think it was a uk company it’s not ! They are china and cheap.
When they eventually arrived mind you spending £180 a month later the canvas was cheap the paints smelts horrible and the quality of the paint and colour match was terrible! When asking for a refund they offer me a “better quality of canvas and paint” they sent me one of the two (the cheaper one back) after yet another month , the quality I might say was even worse the response of them is so far in response. I have reported them. I’m sick of being ripped off by scammers. Do not use this company waste of money and time

Quality is really good compared to other places, yes the postage does take a long time but it is totally worth the wait.

A great price for a really large paint by numbers. I Like the fact you get a choice of how many paint colours you want. Had to wait a couple of weeks for delivery but I was told that before I ordered. Will definitely order again

I would very strongly advise you not to use this company . They are a Chinese company not based in the uk as is suggested . My parcel arrived ripped with all contents missing expect for a broken piece of wood . I have asked repeatedly for a refund but they are now not responding . Complete charlatans - do not use is my advice

*Edit* After posting this review I was offered a full refund, told I would not need to return the product and asked to consider deleting my review. I have altered my experience by adding 1 more star and adding this edit. I do not think it ethical to delete my review as it might serve as a warning to other customers how hard you will need to fight to get what you are legally entitled to. To HouseArt, if you are unable to provide a full refund for custom products please consider updating that information and make it clear on your website and terms and conditions.

Absolutely horrible customer service from HouseArt. I ordered a custom paint my number portrait as a gift and what I received was not only the incorrect colours from the upload but also there was a printer error with lines that were to be painted in as the image. I reported the product as dissatisfactory with images the same day as arrival. Nearly a month later I still have not received my refund and keep being told that House Art is out production and shipping costs for the product they shipped me. I have been told to paint the product anyway multiples times (which would void its applicability for refund), I have been told they will reprint it (I already ordered from another company with excellent results as this purchase was a gift and time sensitive, something House Art was informed), I have been offered a credit for more products and been offered a partial refund. All of these options are unsatisfactory and counter the policy provided on this website. I offered the company multiple chances to send my refund before resorting to writing a negative review but it appears their customer service does not uphold the return policy of 30 days, money back guarantee, no questions asked.

Don’t waste your money. Delivery is a joke, don’t let the UK fool you, this is a drop shipping company so expect weeks of waiting. I placed my order on 13 June and have not yet received confirmation that it has shipped / been accepted. This should have been received 3-5 days post order. Further more, I emailed for an update on day 6, was told to be patient, and that it would be only 3-6 more days. We are day 19 and still no confirmation/ order.

Update: item arrived 5 July and is poor quality. The paints are not numbered and the picture / canvas has think lines dark lines which show up through 3 coats of paint. I chose prints what were abstract anticipating blocky prints but even this is excessive. Really disappointed, dissatisfied and recommend going on Amazon for a different company with next day delivery and better quality products. It didn’t arrive for a birthday gift so I went to Amazon.

UPDATE 18/07/2025: Since my I left the above negative review the company reached out again apologising again for their poor quality product and have refunded me the price of my order. To me this demonstrates a customer first service as the product did not meet the standards they or I were expecting and I assured them this would be reflected in my review. HOWEVER I was asked, in exchange for this refund, to remove this negative review. For this reason I would council others carefully when considering this company as they are attempting to manipulate their trust pilot presences.

The product was delivered in good time and in good condition.
Canvas, paints and brushes all in great condition to make a beautiful art work.

Do not use this company. Do not trust the positive reviews. The product is really poor quality, and you cannot return the product (despite my offering to return it at my own cost) and they will not provide me with a full refund. I have been trying to return the product for 2 weeks, they will not accept it. They have offered a £5 refund, then £10, and yesterday they offered £25 for a poor quality product that cost over £60. I wish I had read the negative reviews before I purchased the product. I am in disbelief that these positive reviews are real, and I feel they must be generated so as to hide the genuine negative reviews. Avoid, otherwise you will be disappointed and out of pocket.

I’m super impressed with my paint by numbers. I went with a cottage with flowers. It’s huge and hopefully will look good on the wall!
I chose 48 colours and think that was a wise choice to get the most realistic painting. It takes a while to post but that’s to be expected. I ordered with a frame and I didn’t realise that you have to stretch the canvas over. I emailed customer service assuming they’d sent the wrong size. But it was me being silly! Customer services got back to me super quick, advised me to attach my canvas to the frame before painting and sent an instructional video which was super helpful! I’m about 1/3 through the painting and it looks great! It’s super calming and a fun thing to do! I would recommend 100% as the pictures are so detailed, the paints are wonderful colours and great customer service!

The product took over 3 weeks to arrive. Too late to give as the intended gift. Was disappointed when I realised it was coming from China as I thought it was a UK company which the name suggests. Paint was ok but had better with other companies but it did turn out ok

Yes the company takes a while to post but the paint by numbers we got was fine, it looked amazing when we were done. My daughter loved it and it helps her with her mental health being able to paint things that she likes eg personalised ones of bands she likes or music albums covers. Don’t know what everyone is winging about. We would definitely order again and again. They’re a bit pricey but they look amazing when they’re done!

Firstly my paint by numbers arrived in a box, rolled! So much easier.
Secondly the lines and numbers are printed clearly, yet easy enough to paint over.
Thirdly the quality of the paints may not be professional level but the best I've used. Paint brushes are a personal choice but these are definitely preferable for me. I've tried 5 different makers, I'll stick with this now

Ordering and delivery was easy, I love the detail and the colours and brushes are best I have used so far. I got so enthusiastic with painting it I lost all track of time. Love it!!

Can’t fault it. ! Absolutely love painting by numbers. Nice way to relax. Will be buying more !

A great choice of painting g by numbers to choose from. Was kept up to date on delivery progress, arrived within expected time frame. Was cheaper than buying off amazon

I ordered a custom print to do as a father's day gift and it's wonderful quality super detailed and comes with brilliant paint brushes if you're just starting out!

I did originally leave a review on the company’s website, but on noticing all their website reviews are 4* and 5*, and need to be approved by the company before they are posted, thought it best to leave on this platform. My delivery took over 3 weeks to come from notification of dispatch, meaning it arrived too late for me to give it as a gift at the event I had ordered it for. On its arrival, the packaging was badly damaged - this meant I had to go out and purchase something else to give it in. On notifying the company, I was told it was a delivery issue, with the package being damaged in transit - I would argue this simply suggests they need to invest in better quality packaging. They offered me a £3 refund which was laughable considering the delay and expense I had to incur. After some back and forth (they took over a day to respond each time), they eventually offered a £6 refund which I just accepted as clearly we weren’t going to reach a satisfactory outcome. I don’t recommend ordering from this company and would never use them again.

UPDATE: having posted this review, I went on to receive the below email from the company offering £15 if I delete this review. I have declined their offer, but this should serve as further warning to avoid this company at all costs.

‘Thank you for sharing your feedback on Trustpilot. We sincerely apologize for the issues you experienced during your purchase and understand your disappointment. We take your opinion very seriously and would like the opportunity to rectify this situation.

In order to address your concerns, we are willing to offer you an additional partial refund (£15) as compensation for any inconvenience you may have experienced. We would be grateful if you would consider removing your Trustpilot review based on your experience with our resolution.’

Ignore the laughably positive reviews on their website and the “ UK” in the name. This is a China- based company. The products take at least two weeks to arrive, are poor quality and you will NOT get a refund for. They try to get you to remove your negative review before offering a refund. They then renage and you will not get a refund from these crooks who would be closed down if a UK company.

The reply from these jokers is insulting. They do not give refunds or reply . They just send AI generated rubbish like this one.
Read all the one star reviews here to get a true idea of this company, their products and their that lack of compliance with UK consumer legislation. Say goodbye to your money with these Chinese crooks.

I ordered a custom painting and it was great. The paint hadn't dried out (which does happen with other companies) and the picture was easy to follow. The magnifying glass is very helpful to see tiny numbers.