jacqui Heath

Good Afternoon Jacqui,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Lorraine A
DFS Central Customer Support

Thank you for your feedback and taking the time to share your experience. Your comments are very much appreciated.

We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Hi Jacqui,

Thank you for taking the time to leave a review. We appreciate all feedback from our customers.

After looking into your daughter's account, we can confirm that once the course reached the 18-week mark, a refund request was automatically accepted and processed as per our policy. We want to assure you that there was no threat of legal action, and we did not dispute or argue against the refund. Our aim is always to provide excellent customer service and resolve any issues promptly.

We value factual feedback and appreciate your perspective. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you.

May I add, we take over 5000 bookings each year and refund less than 5% of bookings. Every refund we provide is due to delays or circumstances out of our control. One thing we can agree on is the call centre here is massively busy. We are an office of 11 full time staff and 1 part time member. We are working harder than anyone can imagine helping bring down the waiting times for driving tests. And we feel the frustration you do. We have only 1 provider of driving tests in the UK. This service is disrupted by nearly 2 years of intermittent lock down and 3 examiner strikes aimed at causing maximum disruption on the service. And yes, it is us who gets the review when your course does not start, end, or even go ahead due to these reasons. Sadly, we have no control over what some people have to say on review sites. Here are some facts from us in the hope to bring some balance to an otherwise one-sided perspective.

• Total number of bookings 2023 (to date) – 3939
• Total number of refunds 2023 (to date) – 239
• Total number of courses cancelled 2023 (to date) – due to no balance payment - 371
• Total number of courses awaiting theory results 2023 (to date) – 190
• Total number of courses postponed awaiting further customer information – 371
• Total number of successful courses so far in 2023 - 2768
• Total number of trading standards forced refunds in 2023 (to date) – 0

Thank you,

My Intensive Course Ltd

Hi Jacqui,

We’re really happy to hear how useful you find our resources. We aim to be the very best education partner for parents, and we will continue to deliver the best learning resources to you.
Don't forget, you do have access to all activities in all year groups!
This means that you can assign your child an activity from a lower year group to recap on a topic or assign it from a higher year group.
If you do need any help at all, email us at help@edplace.com.
All the best,
The EdPlace team