All custom order paintings sent in a reasonable time and in a great layout. They contacted me regarding one custom painting’s image which didn’t work and requested for another image which could work c... See more
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We use the finest quality materials and offer only the best service, with competitive prices and quick delivery, making it easier than ever to create a beautiful DIY canvas for your home or for a thoughtful gift. Your satisfaction and happiness is our priority. We look forward to serving you and giving you the best shopping experience :)
Contact info
United Kingdom
- Support@houseart.uk
- houseart.uk
Replied to 78% of negative reviews
Typically replies within 1 week
Family member portrait
I had a print made of a family member and it looks real good so happy so far
Missing brushes from order
I ordered some mini paint by numbers and a pack of brushes. The order took some time to be delivered but when it came I was please with the quality of the mini canvases.
However the pack of brushes did not arrive and I have been trying to get them delivered eversince.
Im now at the stage I want my money back and keep being told the brushes will be delivered. I have lost patience.
The communication with this company is not the best and they dont seem willing to replace or refund, and I feel they are delaying so I will give up.
I won't be buying from them in future.
Being sent from China
I didn’t realise this parcel was coming from China. If I had I wouldn’t have placed the order. Tracking seems to go back and forward and it’s been 13 days and still not delivered. The Google reviews on the English delivery service don’t look brilliant. I await delivery with baited breath.

Reply from Houseart
I made an error with my delivery…
I made an error with my delivery address. I have tried contacting HouseArt by email, via their website contact form and also by messenger on social media, to get it corrected, but have had no response.
Edit: goods arrived 5th sept. They did finally respond and change the address. They then made me an offer on next purchase and asked me to remove this review!
**Edit** 8the Sept. Received an email bribe of £15 refund in order to remove this review!! No, I will not accept, other people need to know about your poor customer service!

Reply from Houseart
Absolutley very pleased with my…
Absolutley very pleased with my picture.
great value for money . The extra detailing was brilliant.
My family loved the end reasult.
Amazing!
Amazing product. The paint is excellent quality, the brushes are excellent and the overall painting came out amazing. My daughter was so pleased with the result of it
Realistic
This was the second personalised paint by number I’ve done. I’ve done my cat and now a picture of my niece and nephew and they’re amazing. They definitely need to be appreciated from a distance, but they look like photographs and I enjoy doing them. The brushes are great and they’re was enough paint (which is always my pet peeve)
Happy Customer
Very pleased with my first paint by numbers kit from House Art: a small canvas of a blue Iris. The canvas, brushes, paints, instructions are good quality, and easy to use for a beginner. I will order more kits, bearing in mind that the delivery took over a couple of weeks.
We absolutely love this company for…
We absolutely love this company for painting by numbers. We originally purchased one for my daughter, but the whole family have been helping and now we are all hooked!
The design is lovely, the canvas and paints good quality and it come with really good brushes.
We will definitely be purchasing from here again!
This company are scammers
This company are scammers. Read the 1 star reviews. They take your money and send nothing ...DO NOT USE...
Great product
The canvas comes with great selection of colours, lovely set of paintbrushes, a small colour print and a larger numbered black and white outlined print so you can find the numbers easily once you have done one coat. There was even a handy little magnifying glass. I will definitely order again. Only downside was shipping time and a couple of pots of paint seemed less full so I had to be careful with how much I used.
Love this site
Have used this site a number of times and love the results - great brushes - good colours and pictures fab 👍
Fantastic Quality!
The quality of the paint, canvas and brushes are amazing!! I am so incredibly pleased with how the painting has come out and my dad absolutely loved the sentimental gift! Thank you so much for the quick order!! Will definitely be reordering from you!!
Great range of prints
Great range of prints; some not found on other sites. Speedy shipping. Like the addition of magnifying lense.
Bought a custom piece as a gift
Bought a custom piece as a gift. Poor quality packaging to protect contents, due to this the canvas arrived mottled and indented. Have requested a replacement and was offered £4 refund on a over £40 order. Very disapointed!
Update edit:
I was offered a full refund if I removed this review from Trustpilot. I had to remind them about the Consumer Rights Act
2015 and threaten sending the email chain and photos to Trading standards before they finally agreed to send a replacement which arrived in the same poor packaging so was also damaged.
By this time I had already ordered another print of the same custom photo from another company which was much better quality, packaged properly and cheaper.
AVOID ORDERING FROM THIS COMPANY

Reply from Houseart
Very quick delivery and nicely…
Very quick delivery and nicely packaged. The canvas is good quality. Disappointed with the paint though. The lighter colours are quite thin and you need to go over the number a couple of times to cover it. However the finished product looks good and I have enjoyed doing it
Horrible experience
I placed an order on houseart website for a paint bu number with a frame on 2nd Jun 2025, by 12/6 I contacted them as the tracking was showing the order did not moved. They replied that the order was lost during transportation and they will send another order. I kept sending them for tracking till they responder on 20th Jun. Package was delivered on 28th Jun without the frame. I contacted them again for refund they mentioned they will send the frame till today 12th July nothing arrived and I send them many times for tracking details/ number but they are not responding to me.

Reply from Houseart
Great idea for a hobby
Great idea for a hobby. This is my 2nd one of these photo paintings and I've loved every minute. I'm now ordering my 3rd one. The comparison between the photo and the finished product is really good and the colours aren't bad. I've got mine hanging in the house all framed and people always comment on them.
Very impressed
Very impressed, was unsure after seeing some mixed reviews. I uploaded my own photo to paint and it was very detailed. Plenty of paint and paint brushes decent quality. I wouldn’t recommend buying the frame, poor quality 4 bits of wood you join together unfinished. I guess that’s the point so you can finish the frame to suit your painting. It took about 4 weeks to arrive. I’ve just ordered another one for a friend. Would recommend.
Love my painting by numbers .
I find these paintings very therapeutic. I can't believe how lifelike the people I paint from photos are, and I couldn't paint to save myself! They are also quite good value for money and make a very personal gift .
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