Houseart Reviews 677

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People appreciate the wide selection of art and sizes available, finding the activity relaxing and therapeutic. Consumers highlight the good quality of the canvas, paints and brushes. They also mention the detailed prints, some even bespoke custom canvasses from personal pictures. However, some consumers report issues with the order and the delivery service. Some reviewers mention that delivery can take a while. A few consumers report concerns about the quality of the product, such as the paints being dried out or the numbers not being printed clearly. Regarding the refund, there is a strong consensus.

Based on these reviews

Rated 4 out of 5 stars

All custom order paintings sent in a reasonable time and in a great layout. They contacted me regarding one custom painting’s image which didn’t work and requested for another image which could work c... See more

Rated 4 out of 5 stars

Am now on my 4th painting from Houseart and I’m really enjoying them…so relaxing and therapeutic to do, time just flies by when doing this. All in all good quality and have had so many lovely complim... See more

Rated 4 out of 5 stars

Although it took ages to arrive, and not a birthday present any more. The quality of the product is good. Personalised picture looked like the photo. Arrived with all the paints, brushes and frame, a... See more

Rated 4 out of 5 stars

Love the variety they offer and pictures are good, but don’t always have clear lines to help you work out which number you need to use. Very rarely agree with the colours but I’ve done around 30 with... See more

Rated 3 out of 5 stars

Liked: quality of frame and canvas Disliked: very blobby lines, not like image. Paint colours duller than image. Paint brushes poor quality. I ended up using my own colours in lots of places. Went ov... See more

Rated 2 out of 5 stars

I ordered a kit to replicate a photo that I had taken. The colours don't fully reflect the colours in the photo and of the 5 paints I have opened so far 2 are sticky and difficult to paint with. Disap... See more

Rated 2 out of 5 stars

Used this company because the website had a .uk domain and i thought it was UK based. It isnt, its cheap Chinese products. The product was about 5 times the price of other similar products on amazon a... See more

Company replied

Rated 3 out of 5 stars

EDIT: My order was delivered the day my original review was posted, therefore I have updated my review. I placed an order on 21 August and nearly 4 weeks later there’s no sight of a delivery. The... See more

Company replied

Rated 5 out of 5 stars

Kept in constant contact during shipping, and set arrived well-packed. I'm so delighted with this set. It's a small thing but the easy-grip of the brushes makes a big difference when painting. Can't w... See more

Rated 5 out of 5 stars

The canvas comes with great selection of colours, lovely set of paintbrushes, a small colour print and a larger numbered black and white outlined print so you can find the numbers easily once you have... See more

Rated 2 out of 5 stars

Fun to do however some of the paint is either really watery and takes a few coats to cover the numbers or too thick and is hard to use. I have also noticed that one of the colours is wrong and differe... See more

Company replied

Rated 5 out of 5 stars

We absolutely love this company for painting by numbers. We originally purchased one for my daughter, but the whole family have been helping and now we are all hooked! The design is lovely, the... See more

Rated 5 out of 5 stars

I have done a couple of these now and find them totally relaxing, all consuming and a real escape for a few hours at a time! I love the sense of achievement once finished and framed for all to adm... See more

Rated 5 out of 5 stars

I was sceptical about how well a paint by numbers product would look, based on a photograph of a friend's pet, but it turned out amazingly! I thoroughly enjoyed painting it and the recipient was ex... See more

Rated 5 out of 5 stars

I have purchased several of your paintings and have been absolutely delighted with all of them and when I have needed extra pots of paint they have been sent without any charge. The finished resul... See more

Rated 2 out of 5 stars

Not happy at all most of the paints are dried out must be old paint's and number's not printed clearly would need all new paint's please

Company replied

Rated 5 out of 5 stars

I am delighted with this product which came really fast and in super quality not like other paint by numbers online shops and I really tried several! This one provides with really good quality brush... See more

Rated 5 out of 5 stars

Yes the company takes a while to post but the paint by numbers we got was fine, it looked amazing when we were done. My daughter loved it and it helps her with her mental health being able to paint th... See more

Rated 5 out of 5 stars

Very pleased with this supplier. Ordered three pictures, two of which were bespoke custom canvasses from pictures I sent. Deliver was a couple of weeks from china. Arrived safely, very well packaged a... See more

Rated 5 out of 5 stars

Very impressed, was unsure after seeing some mixed reviews. I uploaded my own photo to paint and it was very detailed. Plenty of paint and paint brushes decent quality. I wouldn’t recommend buying the... See more

Rated 5 out of 5 stars

This was the second personalised paint by number I’ve done. I’ve done my cat and now a picture of my niece and nephew and they’re amazing. They definitely need to be appreciated from a distance, but t... See more

Rated 3 out of 5 stars

Reasonably quick delivery. The packaging wasn’t very robust. Some of the paints were dried out but usable with a little water. Even so my husband has found painting by numbers therapeutic and we’d pur... See more

Rated 5 out of 5 stars

My sister introduced me to these paint by numbers set and I'm now on my third one. I LOVE them. It's a very mindful pastime and I find it very relaxing. You can be creative without having much skill a... See more

Rated 5 out of 5 stars

The quality of the paint, canvas and brushes are amazing!! I am so incredibly pleased with how the painting has come out and my dad absolutely loved the sentimental gift! Thank you so much for the qui... See more

Rated 5 out of 5 stars

Amazing, Love it. We’ve brought several paint by numbers because we enjoy doing them so much, you can chose how detailed you want them & I have to say we have the most detailed and they look great... See more

Rated 5 out of 5 stars

This was my first purchase. I decided on '3 for 2' deal. So glad I did. I've just completed the second one n my family says it looks like a photograph! Colours are extremely well matched & the numbe... See more

Rated 5 out of 5 stars

Very pleased with my first paint by numbers kit from House Art: a small canvas of a blue Iris. The canvas, brushes, paints, instructions are good quality, and easy to use for a beginner. I will ord... See more

Rated 5 out of 5 stars

I have quite a few paintings from this company probably 30 plus.never had a problem delivered quite quickly apart from some numbers are quite small but that is more to do with my eyesight and having t... See more

Rated 5 out of 5 stars

This is an amazing hobby recently discovered - I love it, Tried to paint - unsuccessfully! - for years and now I feel like a professional! The intricate guide and ready made colours are just fantastic... See more

Rated 3 out of 5 stars

The product took over 3 weeks to arrive. Too late to give as the intended gift. Was disappointed when I realised it was coming from China as I thought it was a UK company which the name suggests. Pain... See more

Rated 5 out of 5 stars

Firstly my paint by numbers arrived in a box, rolled! So much easier. Secondly the lines and numbers are printed clearly, yet easy enough to paint over. Thirdly the quality of the paints may not be... See more

Rated 5 out of 5 stars

I have now nearly finished painting the custom paint by numbers and I’m so pleased with how it has turned out. It looks exactly like the picture I sent but better! All the brushes are perfect sizes to... See more

Rated 5 out of 5 stars

A great choice of painting g by numbers to choose from. Was kept up to date on delivery progress, arrived within expected time frame. Was cheaper than buying off amazon

Rated 5 out of 5 stars

This was brought as a gift for my sister who had never done anything like it before I chose the medium level and she loves it says it’s very therapeutic

Rated 2 out of 5 stars

I ordered some mini paint by numbers and a pack of brushes. The order took some time to be delivered but when it came I was please with the quality of the mini canvases. However the pack of brushe... See more

Rated 5 out of 5 stars

I’m super impressed with my paint by numbers. I went with a cottage with flowers. It’s huge and hopefully will look good on the wall! I chose 48 colours and think that was a wise choice to get the m... See more

Rated 5 out of 5 stars

Took a while for it to be delivered but did arrive as said in the 14days, the paints and canvas are of very good quality and would definitely be purchasing from them again

Rated 5 out of 5 stars

Amazing product. The paint is excellent quality, the brushes are excellent and the overall painting came out amazing. My daughter was so pleased with the result of it

Rated 2 out of 5 stars

I ordered this item as a gift on the 28th August. Thought it was a uk company. So now it will not come in time. The company needs to state the approx delivery times clearly as I thought I would have g... See more

Rated 5 out of 5 stars

Absolutley very pleased with my picture. great value for money . The extra detailing was brilliant. My family loved the end reasult.

Rated 5 out of 5 stars

Love the choice of art and sizes, I'm addicted to paint by numbers, takes a while to arrive, but worth the wait.

Rated 5 out of 5 stars

A huge selection of prints to choose from. I have 10 in my basket and having trouble choosing which one to order next!

Rated 5 out of 5 stars

Really enjoyed painting this and it looked so realistic after. I love the magnifying glass and brushes that came with it.

Rated 3 out of 5 stars

Disappointing to say the least. The smallest pots of paint, with one picture there is only one pot of the base colour which is a third of the picture. The other picture is the larger size and the same... See more

Rated 5 out of 5 stars

Order arrived at time as stated. I was amazed by the detail and quality of the print. To be honest I was prepared for a second rate product and am really pleased with what I got. First class. Chris

Rated 4 out of 5 stars

Very quick delivery and nicely packaged. The canvas is good quality. Disappointed with the paint though. The lighter colours are quite thin and you need to go over the number a couple of times to cove... See more

Rated 5 out of 5 stars

It was a fairly long wait for delivery - but it was coming from China - so expected that. Everything received and well packaged! First time trying painting by numbers and really enjoying it. Good qual... See more

Rated 2 out of 5 stars

Misleading Delivery Info & Poor Customer Service I ordered paintings from this company over three weeks ago, expecting delivery within 2–3 days as clearly stated on their UK-based website. Ho... See more

Company replied

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Company details

Written by the company

We use the finest quality materials and offer only the best service, with competitive prices and quick delivery, making it easier than ever to create a beautiful DIY canvas for your home or for a thoughtful gift. Your satisfaction and happiness is our priority. We look forward to serving you and giving you the best shopping experience :)


Contact info

3.8

Great

TrustScore 4 out of 5

677 reviews

5-star
4-star
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2-star
1-star

Replied to 78% of negative reviews

Typically replies within 1 week


Rated 2 out of 5 stars

Missing brushes from order

I ordered some mini paint by numbers and a pack of brushes. The order took some time to be delivered but when it came I was please with the quality of the mini canvases.
However the pack of brushes did not arrive and I have been trying to get them delivered eversince.
Im now at the stage I want my money back and keep being told the brushes will be delivered. I have lost patience.
The communication with this company is not the best and they dont seem willing to replace or refund, and I feel they are delaying so I will give up.
I won't be buying from them in future.

August 25, 2025
Unprompted review
Rated 1 out of 5 stars

Being sent from China

I didn’t realise this parcel was coming from China. If I had I wouldn’t have placed the order. Tracking seems to go back and forward and it’s been 13 days and still not delivered. The Google reviews on the English delivery service don’t look brilliant. I await delivery with baited breath.

August 8, 2025
Unprompted review
Houseart logo

Reply from Houseart

Dear Sue Evans,

We sincerely apologize for the inconvenience you have experienced with the delivery. We understand how frustrating it must be to wait longer than expected for your parcel.

To assist you further, could you please send your order number to our customer service email at support@houseart.uk
? Once we receive it, we will check the tracking details directly with the logistics provider and update you as quickly as possible.

Thank you for your patience and understanding.

Kind regards,
The HouseArt Team

Rated 1 out of 5 stars

I made an error with my delivery…

I made an error with my delivery address. I have tried contacting HouseArt by email, via their website contact form and also by messenger on social media, to get it corrected, but have had no response.

Edit: goods arrived 5th sept. They did finally respond and change the address. They then made me an offer on next purchase and asked me to remove this review!

**Edit** 8the Sept. Received an email bribe of £15 refund in order to remove this review!! No, I will not accept, other people need to know about your poor customer service!

August 22, 2025
Unprompted review
Houseart logo

Reply from Houseart

Dear Carol Spindler,

Thank you for your feedback, and we sincerely apologize for the inconvenience. We have recently received an unusually high number of inquiries, which unfortunately caused a delay in responding to your messages.

Please be assured that your delivery address has already been corrected in our system, and your order will be shipped to the updated address.

We truly appreciate your patience and understanding, and we remain at your disposal for any further assistance.

Kind regards,
The HouseArt Team

Rated 5 out of 5 stars

Amazing!

Amazing product. The paint is excellent quality, the brushes are excellent and the overall painting came out amazing. My daughter was so pleased with the result of it

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Realistic

This was the second personalised paint by number I’ve done. I’ve done my cat and now a picture of my niece and nephew and they’re amazing. They definitely need to be appreciated from a distance, but they look like photographs and I enjoy doing them. The brushes are great and they’re was enough paint (which is always my pet peeve)

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Very pleased with my first paint by numbers kit from House Art: a small canvas of a blue Iris. The canvas, brushes, paints, instructions are good quality, and easy to use for a beginner. I will order more kits, bearing in mind that the delivery took over a couple of weeks.

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

We absolutely love this company for…

We absolutely love this company for painting by numbers. We originally purchased one for my daughter, but the whole family have been helping and now we are all hooked!

The design is lovely, the canvas and paints good quality and it come with really good brushes.

We will definitely be purchasing from here again!

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great product

The canvas comes with great selection of colours, lovely set of paintbrushes, a small colour print and a larger numbered black and white outlined print so you can find the numbers easily once you have done one coat. There was even a handy little magnifying glass. I will definitely order again. Only downside was shipping time and a couple of pots of paint seemed less full so I had to be careful with how much I used.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Love this site

Have used this site a number of times and love the results - great brushes - good colours and pictures fab 👍

July 20, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Quality!

The quality of the paint, canvas and brushes are amazing!! I am so incredibly pleased with how the painting has come out and my dad absolutely loved the sentimental gift! Thank you so much for the quick order!! Will definitely be reordering from you!!

June 15, 2025
Unprompted review
Rated 1 out of 5 stars

Bought a custom piece as a gift

Bought a custom piece as a gift. Poor quality packaging to protect contents, due to this the canvas arrived mottled and indented. Have requested a replacement and was offered £4 refund on a over £40 order. Very disapointed!

Update edit:
I was offered a full refund if I removed this review from Trustpilot. I had to remind them about the Consumer Rights Act
2015 and threaten sending the email chain and photos to Trading standards before they finally agreed to send a replacement which arrived in the same poor packaging so was also damaged.

By this time I had already ordered another print of the same custom photo from another company which was much better quality, packaged properly and cheaper.

AVOID ORDERING FROM THIS COMPANY

July 12, 2025
Unprompted review
Houseart logo

Reply from Houseart

Dear Tom,

We’re truly sorry to hear that your custom piece arrived in less than perfect condition, especially as it was intended as a gift. We understand how disappointing this must be and sincerely apologize for the frustration it has caused.

While we regret that the packaging failed to protect the item properly during transit, we appreciate your feedback and will pass this on to our logistics team to improve future shipments. Regarding the partial refund, we understand your concerns and we’re sorry if it didn’t feel like adequate compensation.

If there’s anything further we can do to make this right, please don’t hesitate to reach out to our support team. Your satisfaction is very important to us.

Rated 4 out of 5 stars

Very quick delivery and nicely…

Very quick delivery and nicely packaged. The canvas is good quality. Disappointed with the paint though. The lighter colours are quite thin and you need to go over the number a couple of times to cover it. However the finished product looks good and I have enjoyed doing it

July 12, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible experience

I placed an order on houseart website for a paint bu number with a frame on 2nd Jun 2025, by 12/6 I contacted them as the tracking was showing the order did not moved. They replied that the order was lost during transportation and they will send another order. I kept sending them for tracking till they responder on 20th Jun. Package was delivered on 28th Jun without the frame. I contacted them again for refund they mentioned they will send the frame till today 12th July nothing arrived and I send them many times for tracking details/ number but they are not responding to me.

June 2, 2025
Unprompted review
Houseart logo

Reply from Houseart

Dear Customer,

We sincerely apologize for the inconvenience you’ve experienced with your recent order. We understand how frustrating it must be to wait for your item and not receive a complete delivery, especially after repeated attempts to get updates.

Please rest assured that this is not the experience we want any of our customers to have. To help us resolve this issue as quickly as possible, could you kindly provide your order number? Once we receive it, we will immediately investigate the matter and offer you a satisfactory solution.

Thank you for your patience and understanding. We truly appreciate your feedback and the opportunity to make things right.

Rated 5 out of 5 stars

Great idea for a hobby

Great idea for a hobby. This is my 2nd one of these photo paintings and I've loved every minute. I'm now ordering my 3rd one. The comparison between the photo and the finished product is really good and the colours aren't bad. I've got mine hanging in the house all framed and people always comment on them.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed

Very impressed, was unsure after seeing some mixed reviews. I uploaded my own photo to paint and it was very detailed. Plenty of paint and paint brushes decent quality. I wouldn’t recommend buying the frame, poor quality 4 bits of wood you join together unfinished. I guess that’s the point so you can finish the frame to suit your painting. It took about 4 weeks to arrive. I’ve just ordered another one for a friend. Would recommend.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Love my painting by numbers .

I find these paintings very therapeutic. I can't believe how lifelike the people I paint from photos are, and I couldn't paint to save myself! They are also quite good value for money and make a very personal gift .

May 15, 2025

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