The design from the photo I sent turned out beautiful. There was a colored dot that did not have enough dots in pkg. When I asked for more, the process was easy to get more and didn’t cost me anythi... See more
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Figured’Art est la marque française de référence en peinture par numéro et broderie diamant / diamond painting. Nous sommes spécialisés dans la fabrication de kits de loisirs créatifs et avons créé de nouvelles activités comme la broderie point de croix, le punch needle, le feutrage à l’aiguille et la peinture à gratter.
Relaxation par l’Art 🎨
Nos kits de loisirs créatifs vous permettront de réaliser de manière facile et ludique de magnifiques tableaux que vous pourrez ensuite fièrement accrocher chez vous ou offrir en cadeau. L’Artiste, c’est vous !
Que vous soyez débutant ou confirmé, vous trouverez des modèles parfaitement adaptés, pour toujours plus de plaisir et de relaxation pour vos activités manuelles.
Collection Stock France : Livraison en 48h 🏆
Nous avons plus de 500 modèles uniques dans notre entrepôt en France en livraison 48h dans toute la France métropolitaine et en Belgique. Ces modèles ont la mention verte « Stock France : Livraison 48h » sur notre site internet www.figuredart.com lorsque vous sélectionnez vos options en taille 40x50cm.
Qualité irréprochable 🎨💎
Nous apportons un grand soin à la fabrication de nos produits avec des matières de qualité, respectueuses de l’environnement pour vous permettre un moment de détente parfait.
Plus de 3000 avis clients ⭐⭐⭐⭐⭐
Nous avons plus de 3000 avis clients vérifiés sur notre site internet avec photos. Nos clients postent tous les jours des photos de leurs réalisations, alors n’hésitez pas à aller y jeter un œil !
Service Client à l’écoute 😍
Nous sommes une entreprise familiale à taille humaine et avons à cœur de satisfaire nos clients. Notre équipe fait tout son possible pour répondre rapidement à vos demandes par email et rester proche de vous.
Rue de Ponthieu, 75008, Paris, France
Replied to 61% of negative reviews
Typically replies within 1 month
I ordered from this company specifically because they say at the very top of their website ‘UK stock delivery within 48 hours’. I picked a product that was green labelled and said delivery in 48 hours. It said on the email receipt delivery is Royal Mail tracked. I then got an email on the second day after ordering to say there were courier issues and it would be delayed. I asked for an estimate how long the delay would be. They replied they couldn’t give an exact date but would let me know when it was dispatched. So I asked for a refund as it hadn’t been dispatched after 4 days. They then replied I that I would have to wait until the following week for a progress report as ‘Big Blue’ are experiencing a high volume of deliveries. So I replied I was confused as one minute there were courier issues, then it hadn’t been dispatched and then it was the courier. And yet according to my email it was being delivered by Royal Mail. So unsurprisingly I have no confidence in this company and their big bold 48 hours delivery statement.
Update. So to be fair to the company on day 6 (and only in response to this review) their customer services manager got in touch, apologised, and make a full refund the same day.
Reply from Figured'Art
I really enjoy paint by number I have done a few but the last one I had I accidentally lost one of the paints. I emailed figured art and they were very friendly and helpful and quick to reply! The missing paint was sent to me free of charge! Very happy customer!
Reply from Figured'Art
They have a wide variety of projects to make disconnecting from problems simple, fun and creative.
Reply from Figured'Art
I bought a beautiful Koi fish painting for my wife. She is nearly finished and the result is very good. I've told her it's going on the wall when it's done. I was thinking she should varnish over the finished painting and I would like some advice on this?
Reply from Figured'Art
The choices and diversity of the products that you offer. I also got great customer support when I needed it. Quick to respond and quick to help. Thank you for a job well done 🎉
Reply from Figured'Art
This is a great site to have personal photo done and the tiles to make a perfect diamond art
They help the customers queries 100%
They are very friendly in writing their e mails
It was quite easy to order this was the first time I used it and I would 100% refer them
Reply from Figured'Art
I have given this review with top marks because the choice of painting canvases is very good, there have been a lot of changes taking place to improve the quality of subjects. I have completed 85 so far, and I continue to enjoy my hobby. The Customer Care team are very efficient, helpful and courteous. There has been a lot of hard work done for the packaging in order that the product is perfectly received. A great team effort all round. Well done everyone.
Reply from Figured'Art
The help I got for my paint by number was the best help I could wish for anyone.
Reply from Figured'Art
This is a great company o deal with and very helpful always responds to queries
Reply from Figured'Art
I have been buying diamond dotz with figured'art for quite a long time. The service is top. When you have any question the contact is very fast and serious. I have made so many pictures of my children, grand children and animals. Everyone loves them. It represents lovely memories. And for me it is so relaxing and it is so beautifull when it is finished
Reply from Figured'Art
I have dealt with several paint-by-numbers companies and this one is my favorite because they have good quality art options, the famous artist colors are true to the originals, the customer service is SPOT ON, and I've had good experiences with them from the start. I recommend you purchase from them.
Reply from Figured'Art
I really enjoyed painting this ballerina and it looks amazing in our living room.
Reply from Figured'Art
My canvas had some creases and I was disappointed. There was a link on the website to contact the company.
I’ve used these links in the past with other companies with little or no luck.
Figured Art responded quickly and gave me a couple of suggestions to try and to let them know if they worked.
A quick pass with an iron and all is well.
Figured Art reached out to me two days later following up to make sure I was happy and if not they would work with me.
You don’t see this type of customer service much these days.
Cheers
Jeff
Reply from Figured'Art
This is my third purchase from figured'art. They have all been excellent quality and the paint and brushes are great.
In the recent purchase one of the paints had unfortunately tipped out and dried up but customer service dealt with it efficiently and quickly and promptly sent another paint. Really happy with this company.
Reply from Figured'Art
I got my packages in record time!
Totally expected it to be two weeks from the other side of the world and lo! There it was a few days later.
I misplaced my tracking number and the staff were exceptionally friendly, happy to help I would buy from these guys again.
Reply from Figured'Art
I was hesitant to place my first order since I wasn’t familiar with this company, but did anyway. I realized I had ordered square instead of round crystals. They were able to change my order for me immediately. As I was about completed with my project, I saw I was missing a few crystals (could very well be my error since this is a new craft for me). They responded again immediately and are shipping additional crystals. They were quick to answer my inquiries, pleasant, and courteous.I haven’t experienced this level of great customer support in ages! I’ll definitely shop with them again!
Reply from Figured'Art
You place and order for extra paint. They charge you. Week go by, nothing happens. You contact them multiple times, to be told that they can’t fulfil your order 👎
Reply from Figured'Art
Customer service is top notch. The response time is excellent and my experience with my first order makes me feel the company cares about getting you customer satisfaction. The paint by number kits are quality. I will order from them again.
Reply from Figured'Art
I was skeptical at first because the way the items were shipped in. Once all the pieces arrived I’ve been ecstatic to get started painting 🤭. I recommend to all!!
Reply from Figured'Art
This is my 3rd Art Deco from Figured'Art and certainly the most challenging; lots of attention needed to get the skin tones and blending right. Now it's finished I really like it. The composition is great; the 1930's American cars make it a real period piece and the young woman's hat is a star turn.
Well done , Figured'Art , more Art Deco please.
Reply from Figured'Art
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