Misleading Delivery Info & Poor…
Misleading Delivery Info & Poor Customer Service
I ordered paintings from this company over three weeks ago, expecting delivery within 2–3 days as clearly stated on their UK-based website. However, the order is being shipped from overseas — something that was never disclosed during checkout.
The tracking system is vague and unhelpful, offering no clear delivery date or location updates. Despite their use of ChatGPT automation, I’ve received no meaningful support or reassurance. I’m now worried I may be charged import taxes, which I was not warned about.
This feels like false advertising. I paid a significant amount for these paintings vs other providers and expected a professional service. I’m extremely disappointed and will not be ordering again unless this is resolved quickly.
Transparency and customer communication need serious improvement.
Reply from Houseart
Dear Antoinette,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointing experience and the confusion regarding your delivery and tracking updates.
We understand how frustrating it can be when expectations aren’t met, especially when you were anticipating your order within a specific timeframe. We take your concerns about communication and transparency seriously, and we’re reviewing this internally to ensure clearer and more timely updates for all customers moving forward.
Please contact us directly at support@houseart.uk
with your order number so we can look into your delivery status immediately and make sure your issue is resolved as quickly as possible.
We sincerely appreciate your patience and the opportunity to make this right.
Kind regards,
The HouseArt Team