Cheerfulpainting Reviews 53

TrustScore 2 out of 5

2.2

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers have expressed concerns regarding their orders, noting ambiguous experiences. Many consumers reported issues with the length of time it takes for orders to arrive. People also report a lack of satisfaction with the customer service, mentioning that the company can be unresponsive and unhelpful. Additionally, reviewers report issues with refunds, with many claiming they never received promised reimbursements. The quality of the products is also a point of contention. Some consumers have praised the canvas quality, while others have reported issues with the paints, such as poor coverage or mismatched colors. There are also mixed opinions regarding the delivery service.

Based on these reviews

Rated 2 out of 5 stars

The piece is great, paints are thick but medium works well. My only gripe with it is that I bought the better pink brushes because they were meant to be "Shorter bristles and more precise." They were... See more

Rated 2 out of 5 stars

The canvas is good quality but the numbering is horrendous. I ordered a lighthouse and the kit did not come with a number chart. Thus, the only way to complete it is with a powerful magnifying glass.... See more

Company replied

Rated 2 out of 5 stars

The whole process of working with cheerful painting has been the OPPOSITE of cheerful, it’s been extremely frustrating. I ordered a canvas and saw the option to include a frame or not. I’ve done a pai... See more

Company replied

Rated 2 out of 5 stars

Took a month to review despite their advertisements stating it would take 5-7 days, ordered because the brushes in the advertisement looked like good quality so had no issues with the price as I thoug... See more

Company replied

Rated 1 out of 5 stars

1. The paint brush: I have bought additional paintbrush (pink) from this company as I liked how easy it was to paint the canvass using it, but after using it for 2 days the hair is starting to sepa... See more

Company replied

Rated 1 out of 5 stars

The brushes were just regular brushes and the paint did not go on as was shown. I probably will never even use it again, so it was a wasted purchase.

Rated 1 out of 5 stars
Verified

The brushes were just regular brushes and the paint did not go on as was shown. I probably will never even use it again, so it was a wasted purchase

Rated 1 out of 5 stars

Do NOT order the custom photo kits. The painting reference image looks nothing like the photo you submit, and you won’t get a reply from customer service when you try to contact them. I also ended up... See more

Company replied

Rated 3 out of 5 stars

I waited for the canvases to arrive for longer than expected, but they finally arrived. Communication with the company was good. But I un packed my item today and unfortunately I’m missing one pot of... See more

Company replied

Rated 1 out of 5 stars

great designs !! but very poor paints, coverage really bad. Can see all your strokes and paint over three or four times before any coverage passable. When drys still not desirable. I cancelled my seco... See more

Company replied

Rated 1 out of 5 stars

False advertisement. Bought this purely because the paint brushes looked superior to be able to get detailed work some and cheap plastic rubbish brushes were sent instead

Company replied

Rated 1 out of 5 stars

Disappointed by the colour matches - nothing like the advertised picture. And their brush quality IS ABSOLUTELY NOTHING LIKE THEIR INSTAGRAM ADVERTISEMENT!!! Just a shitty set of paint brushes, maybe... See more

Company replied

Rated 4 out of 5 stars

I ordered different sets of paint by numbers. All arrived as advertised. The only reason for a missing star is that length of time for delivery. That said I knew they would take a while and as I wasn... See more

Company replied

Rated 1 out of 5 stars

BUYER BEWARE!! I ordered several paintings $70.00 worth for Christmas! I only received one of the paintings. It has been a nightmare trying to get the others. I was emailing back and forth with them t... See more

Company replied

Rated 1 out of 5 stars

I ordered a few items from Cheerful Painting, including a paint-by-numbers canvas, brushes, and an easel. Unfortunately, one of the brushes was defective, and although I was promised a 10% refund,... See more

Company replied

Rated 1 out of 5 stars

I was so excited to receive my order to start painting, it took about four weeks and then when I did receive my items, I only received three out of the five which one of them was broken. I have emaile... See more

Company replied

Rated 1 out of 5 stars

My parcel was lost which the courier has confirmed, yet I still haven't been refunded. This place is fake so don't waste your money on it.

Company replied

Rated 1 out of 5 stars

I placed my order on 26.06.25, today is 05.07.25 and I’m still waiting for my order. I have ordered very obvious things - brushes and paint thinner. Nothing special. Why it takes do long?

Company replied

Rated 1 out of 5 stars

THIS IS A SCAM COMPANY! They obviously know what they are doing by reading these reviews. I ordered 4 paint canvasses. It took forever. The tracking was a joke! Then when I opened the bag it was a... See more

Company replied

Rated 4 out of 5 stars

I was waiting for a very long time to have an items shipped. But my set is ok. Colors matches there is the set of stickers to mark the paints. The bright colors need 2-3 layers to cover the number, bu... See more

Company replied

Rated 1 out of 5 stars

One star only because I have to. Bad business. Do not waste your time or money. I ordered 4 paint by numbers. When they finally got here, their pictures were very different than the ones advertised. I... See more

Company replied

Rated 1 out of 5 stars

This is a scam. I paid for this product but never received the order. I’ve emailed the customer service multiple times and have just been ignored. It’s a scam!

Company replied

Rated 3 out of 5 stars

For those people complaining about how long their orders take, you do realize that these orders come from china right? Mine took as long as Temus take, a couple of weeks, which is normal, I ordered a... See more

Company replied

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY. I placed an order with them on January 1-it took a full three weeks and I finally received a notice that it was shipped. A week after that I was notified that it had be... See more

Company replied

Rated 1 out of 5 stars

I bought from the company in April. Now I was trying to track the parcel and it says that it was delivered in May 5. I haven´t got it. I´m trying to get a refund. For me it´s a lot of money.

Company replied

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2.2

Poor

TrustScore 2 out of 5

53 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Satisfied

I thought the shipping time would be a lot longer but it took 2-3 weeks. I haven’t started painting it yet but everything is above expectations based on what I have read before. I found this cute painting I really wanted to get but all reviews were poor so I hesitated at first. I’m satisfied for now. I would have added a picture if my order but I don’t seem to find how.

October 2, 2025
Unprompted review
Rated 2 out of 5 stars

Extra brushes NOT worth the extra money.

The piece is great, paints are thick but medium works well. My only gripe with it is that I bought the better pink brushes because they were meant to be "Shorter bristles and more precise." They were longer than the 3 cheap brushes that came with the kit, hard to control and just a difficult experience in general with them. Im painting the smallest sections in with a different adjoined colour because its just too hard to do it.

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

PLEASE DON'T BE DECEIVED, SPEND YOUR MONEY ON SOMETHING ELSE!

1. The paint brush: I have bought additional paintbrush (pink) from this company as I liked how easy it was to paint the canvass using it, but after using it for 2 days the hair is starting to separate from each other.
2. White spots on the canvass after painting: im not sure what the issue is? If it's the canvass, the paint might be too thick or both but after painting I can see unpainted spots which looks awful.
When I emailed CS they asked me to send pics of the issues which I did and then they didn't reply. I asked for a follow up which they have replied with an automatic answer on how to use the brush or paints provided, why automatic answer? Because this has been sent to me as a reply when I used messenger to complain.

August 7, 2025
Unprompted review
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Reply from Cheerfulpainting

We are sorry to bring you a bad experience. We provide customers with a full range of services including after-sales. If you encounter any problems, please contact us as soon as possible and I will do my best to solve the problems you encounter.

Rated 1 out of 5 stars

Paints bad quality

great designs !! but very poor paints, coverage really bad. Can see all your strokes and paint over three or four times before any coverage passable. When drys still not desirable. I cancelled my second order

July 17, 2025
Unprompted review
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Reply from Cheerfulpainting

Hello, do not add too much water when mixing the paint. If you add too much water, the paint will be too thin to cover the numbers. If you have any questions, please feel free to contact us and we will handle it for you as soon as possible.

Rated 1 out of 5 stars

Long waiting time

I placed my order on 26.06.25, today is 05.07.25 and I’m still waiting for my order. I have ordered very obvious things - brushes and paint thinner. Nothing special. Why it takes do long?

July 5, 2025
Unprompted review
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Reply from Cheerfulpainting

Hello, our normal delivery time is 12-15 working days, but we will deliver it to you as soon as possible. If you have other questions or concerns, please feel free to contact us and we will get back to you as soon as possible.

Rated 3 out of 5 stars

Good product

I waited for the canvases to arrive for longer than expected, but they finally arrived. Communication with the company was good. But I un packed my item today and unfortunately I’m missing one pot of paint. I’ve communicated this, so hopefully this will be sent.

June 28, 2025
Unprompted review
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Reply from Cheerfulpainting

We are sorry to bring you a bad experience. We provide customers with a full range of services including after-sales. If you encounter any problems, please contact us as soon as possible and I will do my best to solve the problems you encounter.

Rated 2 out of 5 stars

The canvas is good quality but the…

The canvas is good quality but the numbering is horrendous. I ordered a lighthouse and the kit did not come with a number chart. Thus, the only way to complete it is with a powerful magnifying glass. I will not be ordering from this company again. Be aware no matter how good the canvas if the numbering is faint and blurry you can’t finish it.

June 16, 2025
Unprompted review
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Reply from Cheerfulpainting

We're sorry for your bad experience. We provide our customers with a full range of services, including after-sales service. If you encounter any problems, please contact us as soon as possible and I will do my best to resolve any issues.

Rated 5 out of 5 stars

My experience was great

First of all, I am a real person, not a bot. I ordered 2, one for me and one for my daughter. I absolutely love, love, love the painting. Everything was delivered on time, the paint was enough for extra left over, the picture turned out amazing. Not sure what happened with the rest of you with a bad experience, but I have noted that I don't usually post my positive experiences. Thought this company deserved a positive review.

June 7, 2025
Unprompted review
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Reply from Cheerfulpainting

Thank you for your love and support, and wish you a happy life!

Rated 5 out of 5 stars

Fun things to do

Ordered a lot and they are amazing , however they changed the canvases and I hate them so much , they used to be the white smooth feeling canvases and now the last 3 orders have been the off white rough bumpy canvases and I don’t like them at all

Other then that I do recommend

May 10, 2025
Unprompted review
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Reply from Cheerfulpainting

We are sorry to bring you a bad experience. We provide customers with a full range of services including after-sales. If you encounter any problems, please contact us as soon as possible and I will do my best to solve the problems you encounter.

Rated 1 out of 5 stars

No package.

I bought from the company in April. Now I was trying to track the parcel and it says that it was delivered in May 5. I haven´t got it. I´m trying to get a refund. For me it´s a lot of money.

May 10, 2025
Unprompted review
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Reply from Cheerfulpainting

We are sorry to bring you a bad experience. We provide customers with a full range of services including after-sales. If you encounter any problems, please contact us as soon as possible and I will do my best to solve the problems you encounter.

Rated 5 out of 5 stars

I am addicted

I am addicted. I just love this experience. I'm usually doing watercolours and I love it but this is a whole new level. Yes it took about 3 weeks but that's no problem once you start. I used my watercolour brushes. I wish I could show you my paintings. I am more than happy. I've bought 4 and I will be buying more. Thank you

May 5, 2025
Unprompted review
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Reply from Cheerfulpainting

Thank you very much for your love and support, I wish you a happy life!

Rated 1 out of 5 stars

No parcel and no refund

My parcel was lost which the courier has confirmed, yet I still haven't been refunded. This place is fake so don't waste your money on it.

April 7, 2025
Unprompted review
Cheerfulpainting logo

Reply from Cheerfulpainting

We are sorry to bring you a bad experience. We provide customers with a full range of services including after-sales. If you encounter any problems, please contact us as soon as possible and I will do my best to solve the problems you encounter.

Rated 2 out of 5 stars

Took a month to review despite their…

Took a month to review despite their advertisements stating it would take 5-7 days, ordered because the brushes in the advertisement looked like good quality so had no issues with the price as I thought that’s what I would get…I didn’t, you get a pack of 3 cheap brushes nothing like advertised…won’t be ordering again due to the false advertising

April 22, 2025
Unprompted review
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Reply from Cheerfulpainting

Thank you very much for your time and comment. We are sorry to hear that. If there is a problem with your order, you can always contact us, we are sure that any problem will have an explanation and solution.

Rated 4 out of 5 stars

Happy with products

I ordered different sets of paint by numbers. All arrived as advertised. The only reason for a missing star is that length of time for delivery. That said I knew they would take a while and as I wasnt in a hurry it wasn't an issue for me. Received emails when item had been dispatched. Happy with products

April 12, 2025
Unprompted review
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Reply from Cheerfulpainting

Sorry, there are many force majeure factors during transportation, such as customs, weather, public holidays, etc. Please be patient. wish you a happy life.

Rated 3 out of 5 stars

I ordered a painting from them

For those people complaining about how long their orders take, you do realize that these orders come from china right? Mine took as long as Temus take, a couple of weeks, which is normal, I ordered a painting from them, canvas is pretty good and smooth and paint sticks to canvas no problem, covers the numbers nicely, but some of the paints are not that good, some of the colours just smudge the area and dont flow nicely, and are see through and globby even after adding flow aid and stirring, Id give it a higher star rating if it wasnt for these paints, advise to have extra paints to mix in case you get a not so good batch

April 12, 2025
Unprompted review
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Reply from Cheerfulpainting

Es tut uns leid, Ihnen eine schlechte Erfahrung beschert zu haben. Wir bieten unseren Kunden ein umfassendes Leistungsspektrum, einschließlich After-Sales-Service. Wenn Sie auf Probleme stoßen, kontaktieren Sie uns bitte so schnell wie möglich und ich werde mein Bestes tun, um die aufgetretenen Probleme zu lösen.

Rated 1 out of 5 stars

This is a scam

This is a scam. I paid for this product but never received the order. I’ve emailed the customer service multiple times and have just been ignored. It’s a scam!

March 27, 2025
Unprompted review
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Reply from Cheerfulpainting

This is our email address. You can contact us via email with your question and someone will get back to you.
Email: service@cheerfulpainting.com

Rated 1 out of 5 stars

Disappointed. Don’t waste your money!!

Disappointed by the colour matches - nothing like the advertised picture. And their brush quality IS ABSOLUTELY NOTHING LIKE THEIR INSTAGRAM ADVERTISEMENT!!! Just a shitty set of paint brushes, maybe 1 step above their basic set.

March 26, 2025
Unprompted review
Cheerfulpainting logo

Reply from Cheerfulpainting

This is our email address. You can contact us via email with your question and someone will get back to you.
Email: service@cheerfulpainting.com

Rated 5 out of 5 stars

Lovely paintings

Gorgeous paintings that came exactly as advertised, have really enjoyed my paintings and found it really relaxing. Yes delivery takes a while but I expected this when I placed the order

March 25, 2025
Unprompted review

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