Verified
Imani provided warm and sincere customer service. The next step was much more difficult to navigate for the Consumer. Lilly did a good job upselling and explaining the VIP membership service, however,... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Verified
Talked with Tariq in customer care and he made sure I got my receipt and walked me through the terms of the offer. Not great to have to arrange all this with customer care but I am satisfied with th... See more
Company replied
Verified
This Booksi transaction triggered my bank's FRAUD Department. I had to hang up on the AI instructions because my bank called immediately in alarm to cancel the transaction! I sorted out the bank, then... See more
Company replied
Invited
I've been waiting for a call back for 3 days, was t9ld I would be called back the same day. I have put in 2 requests for call backs, still nothing Update Finally got a call back (6 days). The oper... See more
Company replied
Verified
No one answers the phone to activate the purchase. Dates in green are supposed to be available but when I click on them there are no rooms available. Way out till 18 months later, which is when the d... See more
Company replied
Verified
Quick to pay and reserve for future trip to NY. Have done same for Destin but not scheduled yet, probably winter trip. Wanted update on that trip but person advise contact customer support.
Company replied
Verified
Christopher Cashion was very outstanding you're very blessed for having such an employee like him working for you. He was very professional he wasn't pushing and understood the reason why we had to ca... See more
Company replied
Verified
Very complete information and outstanding online 'usable' and clear GUI (Graphic User Interface . . . i.e. . . . What shows up on one's screen)
Company replied
I haven't bought my reservations yet but was just about to buy the one for Nashville, TN. I decided to read reviews first. Every complaint your company immediately responds to, but only says that yo... See more
Company replied
Verified
I like that it was easy to confirm and to speak with someone, but booking the dates has been a little bit difficult because every day I've chosen for the next 4 months is not available...
Company replied
Verified
The first part went fine. Securing the hotel was not. I went to the calendar, the green meant open, I put in the dates, came back days were unavailable. I called your number for over and hr. I sele... See more
Company replied
Booksi/monster reservation messed up our booking dates. My trip was finalized, flights booked and leave application approved. 3 weeks before the travel I was told due to a glitch my trip was cancell... See more
Company replied
Verified
An awesome offer was made available on Facebook and ignoring all of the negativity in the comments, I took the survey AND booked a NY vacation! *my granddaughter has been wanting to go and I am so hap... See more
Company replied
Verified
I called with questions on booking and Holly Hageman was so helpful and sweet she answered all of my questions and even sent me a list of all your properties .
Company replied
Verified
Customer service AI activated wasn’t pushing and prompted no hard cold call sales. I love using this company!
Company replied
Verified
It was creepy that it was all aaI- but that is the NEW world. I’m familiar with peacock and hope it’s available when I elect to use it “holiday time”
Company replied
Verified
Joseph was wonderful and easy and efficient. The Verifier, however, was very hard sell trying to add charges for insurance coverage that seemed redundant to me. After saying no a few times she kept p... See more
Company replied
Verified
Allie Knapp was excellent to work with on how to make my reservation. She was very helpful, informative and friendly!
Company replied
Verified
Everything was easy to inderstand. No one called me back regarding whether I wanted the extra 5 day trip like AI said they would!
Company replied
Verified
The agent Kioni, who assisted with a refund on a purchase i changed my mind on was pleasant and fixed the issue promptly
Company replied
Verified
They provide a good value. It is legit. But, beware, you'll get calls from labelled PCH over and over and over. And, when you buy the promo, they make it sound as though you only have 15 minutes or yo... See more
Company replied
Verified
I have to say never having booked any kind of reservation out of country, i was very taken care of and made to feel comfortable. I appreciate this when purchasing.
Company replied
Verified
I paid the booking, but dates I want are difficult to get. I hope I will ge lucky soon and actually able to use what I paid for...
Company replied
Verified
It sounds like a great 5 days and 4 nights stay, it was quick, but be prepared to pay for some extra opportunities. I didn’t ask about parking. I hope it is free!
Company replied
Verified
Initial experience was great! Wish I had the funds to invest in all the additional offerings. Just not in the budget now. They sounded AMAZING!
Company replied
Verified
Love the low price and the extra offer which I accepted for $99 keep it up guys. It’s my first time working with you. I hope to continue in the future.
Company replied
Verified
Told me one price and when they sent the receipt it was for a higher amount. Was able to get a full refund. The customer service rep was very nice and helpful.
Company replied
Verified
I bought this and on the same day tried to secure a booking at the hotel. I have one window as my daughter is a teacher. Not available. Tried a Xmas date. Not available. A total waste for me. I... See more
Company replied
Invited
made reservations while in Dr's office. will NOT be able to call until i'm done here
Company replied
Verified
Booked several vacations - but we'll C how it goes whn I go to book it.
Company replied
Invited
Like going & staying at these places. Always a great experience fun time
Company replied
Verified
Please don’t send me numerous emails and texts. I have 18 months to travel, I’ll let you know when that will be. I dislike the selling hype and will ignore you if you keep up.
Company replied
Verified
not being told about being charged for the taxes up front. versus receiving the alleged "0.00) trip.
Company replied
Verified
Recording kept cutting out only heard about 1/2 of what was said
Company replied
Verified
I liked the offer however, having never having used Booksi before I was not comfortable with the upsell.
Company replied
Invited
Loved how easy it was to sign up. So excited to use my discounted vacations!
Company replied
Verified
The last time I went there was an event in the grounds all weekend which I was able to access FREE !
Company replied
Verified
Too many add on questions during purchase process. Really a ruse
Company replied
Verified
I will have to say at frist wasn't to sher I thought it was to good to be true so I read in to it and than followed the steps and next thing u no I was getting all these amazing offers and I was onl... See more
Company replied
Verified
Great offer do not like the computer voice or the upgrade attempt
Company replied
Verified
The booking process is very simple and easy. I like it very much so far. Will update again once I complete my first trip.
Company replied
Verified
Great ! need more people intentionally looking for success
Company replied
Verified
Offered amazing trips and did not pressure the customer to buy.
Company replied
Good respomse per email, unfortunately no phone number outside the US
Company replied
Verified
Very easy & customer service was great
Company replied
Verified
This is not my first trip with booksi ... Fabulous value for money everytime !
Company replied
Verified
Even the AI conversation was good.
Company replied
Verified
Very friendly and exciting trips.
Company replied
Verified
So fast and easy! Thanks for this great offer. I will surely enjoy my trip to New York.
Company replied
Company details
- #35 of 37 best companies in Travel Aggregator
- #2 of 2 best companies in Budget Hotel
- #1 of 1 best companies in Family Hotel
- #9 of 11 best companies in Hotel
- #2 of 2 best companies in Luxury Hotel
- #24 of 24 best companies in Vacation Rental
About Booksi
Written by the company
Welcome to Booksi.com, the premier destination for exclusive discounted vacations. With over 1 million satisfied customers, Booksi has become the go-to travel website for those seeking the best deals on all-inclusive vacations.
Our commitment to customer satisfaction is our top priority. That's why our customer support team is available 24/7 to assist you with any questions or concerns you may have. Simply go to Booksi.com and click "Customer Support" or email us at support@booksi.com, and we'll be happy to assist you.
At Booksi, we understand that everyone deserves to enjoy a dream vacation without breaking the bank. That's why our customers on average save over $2000+ on our all-inclusive vacations. Stop wasting time shopping for the best price across dozens of websites and visit Booksi.com now for all your vacation needs. And with our price guarantee, you'll never pay full price again. If you come across a lower price online for the same vacation you've booked, we'll refund you 110% of the difference. We guarantee it!
Don't just take our word for it, see what our past customers have to say about their amazing vacation experiences with Booksi. Check out our short video explaining why Booksi vacations are up to 83% off, with past customers sharing their unforgettable experiences while on vacation.
https://youtu.be/rzkgLnE0bv0
Choose Booksi.com for the ultimate vacation experience. Start planning your dream vacation today and join the millions of satisfied customers who trust us for their vacation needs.
Our commitment to customer satisfaction is our top priority. That's why our customer support team is available 24/7 to assist you with any questions or concerns you may have. Simply go to Booksi.com and click "Customer Support" or email us at support@booksi.com, and we'll be happy to assist you.
At Booksi, we understand that everyone deserves to enjoy a dream vacation without breaking the bank. That's why our customers on average save over $2000+ on our all-inclusive vacations. Stop wasting time shopping for the best price across dozens of websites and visit Booksi.com now for all your vacation needs. And with our price guarantee, you'll never pay full price again. If you come across a lower price online for the same vacation you've booked, we'll refund you 110% of the difference. We guarantee it!
Don't just take our word for it, see what our past customers have to say about their amazing vacation experiences with Booksi. Check out our short video explaining why Booksi vacations are up to 83% off, with past customers sharing their unforgettable experiences while on vacation.
https://youtu.be/rzkgLnE0bv0
Choose Booksi.com for the ultimate vacation experience. Start planning your dream vacation today and join the millions of satisfied customers who trust us for their vacation needs.
Contact info
1309 Coffeen Avenue, 82801, Sheridan, United States
- 13073168331
- support@booksi.com
- booksi.com
3.5
Average
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
It's a good deal
I like the opportunity to visit California again.
Not so great to gave to listen to other offers I didn't want.
October 27, 2025
Reply from Booksi
HI Angelika, Thank you for your feedback.
We're delighted to hear that you had a positive experience with Booksi. Your feedback is invaluable to us as we strive to provide exceptional service and value to our customers.
We're committed to addressing any areas for improvement you've highlighted to ensure that your next experience with us is even better.
Thank you for choosing Booksi, and we look forward to serving you again soon!
Best Regards,
Booksi Support Team
Verified
I clicked decline on every extra offer…
I clicked decline on every extra offer j could see and then get alerted from my cc company ive been charged already.
October 25, 2025
Reply from Booksi
Hi John,
Thank you for taking the time to share your feedback . We completely understand your concern and want to help clarify things for you.
We would like to clarify and confirm that only one charge has been made for your Paris Las Vegas travel package. Kindly confirm with your bank.
While one of our customer service members contacts you directly, you can also reach our team anytime at support@booksi.com — we’ll be happy to assist you personally.
We truly appreciate your patience and look forward to making things right for you.
Verified
Christopher Cashion was very…
Christopher Cashion was very outstanding you're very blessed for having such an employee like him working for you. He was very professional he wasn't pushing and understood the reason why we had to cancel everything he was a total blessing
October 26, 2025
Reply from Booksi
Hi Suzan,
Your feedback is greatly appreciated as it helps us understand what our customers love about our service and where we can make improvements. We're committed to delivering exceptional vacation experiences at unbeatable prices, and we're grateful for your support.
Best regards,
Booksi Support Team
Verified
Quick response to questions
Quick response to questions. Articulate communication. Great offers.
October 26, 2025
Reply from Booksi
Hi Thomas, Thank you for your feedback.
We're delighted to hear that you had a positive experience with Booksi. Your feedback is invaluable to us as we strive to provide exceptional service and value to our customers.
Best regards,
Booksi Support Team
Verified
Advertising items and free and then…
Advertising items and free and then charging my card is illegal. Scamming at best. DO NOT BUY ANYTHING FROM THESE PEOPLE!
October 26, 2025
Reply from Booksi
Hi Ribbon,
We're sorry to hear about the difficulties you encountered while trying to complete your booking with Booksi.
We understand the frustration that can arise from such situations and want to assure you that addressing these issues are our top priority. Our team is committed to resolving the problems you faced and ensuring we restore your confidence in Booksi.
To clarify, while the survey covers the main cost of the trip, we do need to point out that the invitation stipulates that customers remain responsible for paying mandatory taxes and fees. These charges are necessary to cover local requirements and administrative costs associated with the booking.
A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com. We're committed to restoring your trust in Booksi.
Thank you for bringing this matter to our attention.
Best Regards,
Booksi Support Team
Bait and switch scam website
Bait and switch scam website. The positive reviews on here are obv..fake. i completed a survey which promised a free 3 night stay at hotel only for them to ask for payment. Very Dodgy, avoid!
October 26, 2025
Unprompted review
Reply from Booksi
Hi Arslan,
Thank you for taking the time to share your feedback — we completely understand your concern and want to help clarify things for you.
Our offers include free accommodation, with only a small booking fee. We’d love the chance to review your case and make sure everything is clear and correct. Could you please provide your name, email, phone number, and reservation ID?
You can also reach our team anytime at support@booksi.com — we’ll be happy to assist you personally.
We truly appreciate your patience and look forward to making things right for you.
Best regards,
Booksi Support Team
Verified
Booking specific dates & locations is difficult, to say the least.
Imani provided warm and sincere customer service. The next step was much more difficult to navigate for the Consumer. Lilly did a good job upselling and explaining the VIP membership service, however, I was not prepared to be upsold and was disappointed with all the hoops, deposits and requirements. I was also let down when the dates I wanted were not available for Oceanside Pier.
October 25, 2025
Reply from Booksi
Hi JP, Thank you for your feedback.
We're delighted to hear that you had a positive experience with Booksi. Your feedback is invaluable to us as we strive to provide exceptional service and value to our customers.
We're committed to addressing any areas for improvement you've highlighted to ensure that your next experience with us is even better.
Thank you for choosing Booksi, and we look forward to serving you again soon!
Best Regards,
Booksi Support Team
Verified
Said nothing about $9.99 membership every month
Tried to sign up for free 4 nights for doing survey. Took my credit card . Now wants to bill me $9.99 a month
Update: they refunded $99 .00 but there are still 2 $99 charges! They charged my card 3 times! I had to shut down my card for fraud!
Long hold time on customer support line!
October 23, 2025
Reply from Booksi
Hi Marisa,
We're saddened to hear that your experience with Booksi didn't meet your expectations.
Your feedback is crucial to us as we continuously strive to enhance our services. We apologize for any inconvenience you encountered during your vacation.
We'd like to learn more about your specific concerns so that we can take appropriate actions to prevent similar situations in the future.
A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com. We will work to address your issues promptly.
Best Regards,
Booksi Support Team
Verified
Reply from Booksi
Hi Tr, Thank you for your feedback.
We're happy to hear that you had such a wonderful experience with Booksi.
Our team works to offer the best vacation deals and experiences, and it's incredibly rewarding to see our efforts reflected in your feedback.
Your support means the world to us, and we look forward to helping you plan your next dream vacation!
Best regards,
Booksi Support Team
Verified
Hidden fees and caveats, deceiving
A lot of things were not mentioned up front; having to call a phone number to confirm, saying you could pick dates within 18 months but only Sundays-Wednesday were available for the next 8 months, hidden fees, etc.
October 25, 2025
Reply from Booksi
Hi Leslie,
We're sorry to hear about the difficulties you encountered while trying to complete your booking with Booksi.
We understand the frustration that can arise from such situations and want to assure you that addressing these issues are our top priority. Our team is committed to resolving the problems you faced and ensuring we restore your confidence in Booksi.
A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com, we're committed to restoring your trust in Booksi.
Thank you for bringing this matter to our attention.
Best Regards,
Booksi Support Team
Verified
The advertisement I clicked on said…
The advertisement I clicked on said "pay nothing now". That was a lie and I was charged $80. I understand I will need to pay taxes and the hotel fee once I book the stay, but it was not clear that I would be charged. There was no dollar amount when I entered the CC so I don't appreciate being charged at this time.
October 23, 2025
Reply from Booksi
Hi Alyssa,
We're sorry to hear about the difficulties you encountered while trying to complete your booking with Booksi.
We understand the frustration that can arise from such situations and want to assure you that addressing these issues are our top priority. Our team is committed to resolving the problems you faced and ensuring we restore your confidence in Booksi.
A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com, we're committed to restoring your trust in Booksi.
Thank you for bringing this matter to our attention.
Best Regards,
Booksi Support Team
Verified
Reply from Booksi
Hi Barry, Thank you for your feedback.
Thank you for choosing Booksi for your vacation needs and for sharing your positive experience with us.
Your satisfaction is a testament to our commitment to providing top-notch service and unbeatable deals.
We can't wait to welcome you back for your next adventure.
Best regards,
Booksi Support Team
Verified
I paid the booking, but...
I paid the booking, but dates I want are difficult to get. I hope I will ge lucky soon and actually able to use what I paid for...
October 1, 2025
Reply from Booksi
Hi Tian, Thank you for your feedback.
We're truly sorry to hear about the availability issues you encountered with Booksi. We apologize for any inconvenience this may have caused you during your vacation planning process.
Please know that we're committed to addressing your concerns and improving our services to ensure a smoother experience for all our customers.
A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com, we're committed to restoring your trust in Booksi.
Best Regards,
Booksi Support Team
Verified
Hotel and room not available!!!!???
October 2, 2025
Reply from Booksi
Hi Terry,
We're sorry to hear about the difficulties you encountered while trying to book your preferred dates.
We understand the frustration that can arise from such situations and want to assure you that addressing these issues is our top priority. Our team is committed to resolving the problems you faced and ensuring we restore your confidence in Booksi.
A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com. We're committed to restoring your trust in Booksi.
You can also reach us at support@booksi.com
Regards,
Customer Support
Verified
Never received confirmation of booking
Never received confirmation of booking. Possible scam.
October 19, 2025
Reply from Booksi
Hi Ken,
Thank you for taking the time to leave us a review.
Looking into this matter, we can see that no bookings have been made as of yet.
However, we are resending your activation email so you can start the booking process.
Please know that we're committed to addressing your concerns and improving our services to ensure a smoother experience for all our customers.
Furthermore, a representative will be reaching out to you shortly to give you the personalized help that you require.
Best Regards,
Booksi Support Team
Verified
The text I got said to call in the next…
The text I got said to call in the next 15 minutes, and I did. Both times I called, it put me on hold for 5 minutes with music and instructions, then it went silent for a couple of minutes and then hung up!?!? Is this a scam??
October 24, 2025
Reply from Booksi
Hi Wenzel,
We're sorry to hear about the difficulties you encountered while trying to complete your booking with Booksi.
We understand the frustration that can arise from such situations and want to assure you that addressing these issues are our top priority. Our team is committed to resolving the problems you faced and ensuring we restore your confidence in Booksi.
A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com, we're committed to restoring your trust in Booksi.
Thank you for bringing this matter to our attention.
Best Regards,
Booksi Support Team
Verified
paid but cannot activate
No one answers the phone to activate the purchase. Dates in green are supposed to be available but when I click on them there are no rooms available. Way out till 18 months later, which is when the deal expires. I called customer service, they were able to make the booking for me, but dates were out at my resort and they assigned a different one. Fine print not mentioned before making payment included having to pay an additional $150 deposit, attend a 120 minute timeshare presentation while at the property (else forfeit the deposit + pay a fine of $500++), plus it is only for US citizens. Since I am not a US citizen I went through 1.5 hours of trouble over the phone only to find out I am not eligible. Only with that did the customer service agent have the grace to refund me the purchase. Could have been more upfront about many hidden costs and responsibilities before making payment.
October 23, 2025
Reply from Booksi
Hi Gx,
Thank you for your feedback.
We're truly sorry to hear about the availability issues you encountered with Booksi. We apologize for any inconvenience this may have caused you during your vacation planning process.
Please know that we're committed to addressing your concerns and improving our services to ensure a smoother experience for all our customers.
A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com, we're committed to restoring your trust in Booksi.
Best Regards,
Booksi Support Team
Verified
Very friendly and exciting trips.
October 24, 2025
Reply from Booksi
Hi Olivia, Thank you for your feedback.
Thank you for choosing Booksi for your vacation needs and for sharing your positive experience with us.
Your satisfaction is a testament to our commitment to providing top-notch service and unbeatable deals.
We can't wait to welcome you back for your next adventure.
Best regards,
Booksi Support Team
Verified
Advertised Paris hotel
Advertised Paris hotel. Not available. As an alternative I can choose Sahara. Not available.
Called and was it was confirmed that neither were available but there were other options..: I declined as that was not as advertised and your original alternative was also not available. Refund my charge and I will never use this again.
October 24, 2025
Reply from Booksi
Hi Po,
Thank you for your feedback.
We're truly sorry to hear about the availability issues you encountered with Booksi. We apologize for any inconvenience this may have caused you during your vacation planning process.
Please know that we're committed to addressing your concerns and improving our services to ensure a smoother experience for all our customers.
A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com, we're committed to restoring your trust in Booksi.
Best Regards,
Booksi Support Team
Verified
Very misleading and false advertising
All information said 0 dollars but they charged my card 175.
Tried to contact customer service and all I could get was an AI attendant that said someone would call me within 24 hours. That was 2 days ago.
Not happy with a bait and switch
October 22, 2025
Reply from Booksi
Hi James,
We're sorry to hear about the difficulties you encountered while trying to complete your booking with Booksi.
We understand the frustration that can arise from such situations and want to assure you that addressing these issues are our top priority. Our team is committed to resolving the problems you faced and ensuring we restore your confidence in Booksi.
A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com, we're committed to restoring your trust in Booksi.
Thank you for bringing this matter to our attention.
Best Regards,
Booksi Support Team
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