Patricia Bell

Hello Patricia,

Thank you for bringing this to our attention. We are very sorry that our communication volume has been disruptive and frustrating. We deeply regret that our selling approach has overshadowed your experience and led you to feel you need to ignore us.

We have immediately updated your account to significantly reduce the number of emails and texts you receive. We understand you have a generous 18-month window, and we want you to enjoy your planning process without any unnecessary pressure.

We appreciate your honest feedback, as it helps us improve how we communicate with all our travelers. We look forward to hearing from you when you decide it's time to travel!

Best wishes,
Booksi Support Team

Hi Patricia, Ellie here, Head of Customer Care at SmartyMe.

I’m really sorry to hear the app didn’t offer the variety and depth you were hoping for. That has to be disappointing, especially when you were excited to dive in and learn. Some lessons are included in the main subscription, while others are part of optional add-ons, and I completely understand how that can feel unclear.

If you’d be open to it, I’d love to help clarify what’s included and make sure you’re getting access to everything you intended. Just reach out to me at ellie@smartymeapp.com. I’ll be happy to help.

Thank you Patricia, happy the descriptions and tips for improvement were helpful for you.

We are so sorry about the experience that you're having with us. Could you please kindly provide us with your order# and payment email address via support@callie.com so that we can further assist? We would love to help!