Booksi/monster messed up my reservation...
Booksi/monster reservation messed up our booking dates. My trip was finalized, flights booked and leave application approved. 3 weeks before the travel I was told due to a glitch my trip was cancelled and rebooked on another date.
Update: Updating my review from 1 star to 3 star. Monster group reached out and resolved my issue to the best of their abilities. Though I had to speak to multiple representatives repeating my issue and without any effective solution until finally I was connected to Tyler Brooks who helped me resolve my problem end to end.
Reply from Booksi
Hi Abbas,
Thank you for your feedback.
We deeply value your satisfaction, and it's regrettable that we didn't meet our usual standards in handling your case. Your feedback is invaluable to us as it guides our efforts to continuously enhance our services. We genuinely apologize for any inconvenience caused and understand your frustration.
Your comfort and trust are of utmost importance to us, and we're here to support you every step of the way.
A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com.
Best Regards,
Booksi Support Team