Verified
Imani provided warm and sincere customer service. The next step was much more difficult to navigate for the Consumer. Lilly did a good job upselling and explaining the VIP membership service, however,... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Verified
Talked with Tariq in customer care and he made sure I got my receipt and walked me through the terms of the offer. Not great to have to arrange all this with customer care but I am satisfied with th... See more
Company replied
Verified
This Booksi transaction triggered my bank's FRAUD Department. I had to hang up on the AI instructions because my bank called immediately in alarm to cancel the transaction! I sorted out the bank, then... See more
Company replied
Invited
I've been waiting for a call back for 3 days, was t9ld I would be called back the same day. I have put in 2 requests for call backs, still nothing Update Finally got a call back (6 days). The oper... See more
Company replied
Verified
No one answers the phone to activate the purchase. Dates in green are supposed to be available but when I click on them there are no rooms available. Way out till 18 months later, which is when the d... See more
Company replied
Verified
Quick to pay and reserve for future trip to NY. Have done same for Destin but not scheduled yet, probably winter trip. Wanted update on that trip but person advise contact customer support.
Company replied
Verified
Christopher Cashion was very outstanding you're very blessed for having such an employee like him working for you. He was very professional he wasn't pushing and understood the reason why we had to ca... See more
Company replied
Verified
Very complete information and outstanding online 'usable' and clear GUI (Graphic User Interface . . . i.e. . . . What shows up on one's screen)
Company replied
I haven't bought my reservations yet but was just about to buy the one for Nashville, TN. I decided to read reviews first. Every complaint your company immediately responds to, but only says that yo... See more
Company replied
Verified
I like that it was easy to confirm and to speak with someone, but booking the dates has been a little bit difficult because every day I've chosen for the next 4 months is not available...
Company replied
Verified
The first part went fine. Securing the hotel was not. I went to the calendar, the green meant open, I put in the dates, came back days were unavailable. I called your number for over and hr. I sele... See more
Company replied
Booksi/monster reservation messed up our booking dates. My trip was finalized, flights booked and leave application approved. 3 weeks before the travel I was told due to a glitch my trip was cancell... See more
Company replied
Verified
An awesome offer was made available on Facebook and ignoring all of the negativity in the comments, I took the survey AND booked a NY vacation! *my granddaughter has been wanting to go and I am so hap... See more
Company replied
Verified
I called with questions on booking and Holly Hageman was so helpful and sweet she answered all of my questions and even sent me a list of all your properties .
Company replied
Verified
Customer service AI activated wasn’t pushing and prompted no hard cold call sales. I love using this company!
Company replied
Verified
It was creepy that it was all aaI- but that is the NEW world. I’m familiar with peacock and hope it’s available when I elect to use it “holiday time”
Company replied
Verified
Joseph was wonderful and easy and efficient. The Verifier, however, was very hard sell trying to add charges for insurance coverage that seemed redundant to me. After saying no a few times she kept p... See more
Company replied
Verified
Allie Knapp was excellent to work with on how to make my reservation. She was very helpful, informative and friendly!
Company replied
Verified
Everything was easy to inderstand. No one called me back regarding whether I wanted the extra 5 day trip like AI said they would!
Company replied
Verified
The agent Kioni, who assisted with a refund on a purchase i changed my mind on was pleasant and fixed the issue promptly
Company replied
Verified
They provide a good value. It is legit. But, beware, you'll get calls from labelled PCH over and over and over. And, when you buy the promo, they make it sound as though you only have 15 minutes or yo... See more
Company replied
Verified
I have to say never having booked any kind of reservation out of country, i was very taken care of and made to feel comfortable. I appreciate this when purchasing.
Company replied
Verified
I paid the booking, but dates I want are difficult to get. I hope I will ge lucky soon and actually able to use what I paid for...
Company replied
Verified
It sounds like a great 5 days and 4 nights stay, it was quick, but be prepared to pay for some extra opportunities. I didn’t ask about parking. I hope it is free!
Company replied
Verified
Initial experience was great! Wish I had the funds to invest in all the additional offerings. Just not in the budget now. They sounded AMAZING!
Company replied
Verified
Love the low price and the extra offer which I accepted for $99 keep it up guys. It’s my first time working with you. I hope to continue in the future.
Company replied
Verified
Told me one price and when they sent the receipt it was for a higher amount. Was able to get a full refund. The customer service rep was very nice and helpful.
Company replied
Verified
I bought this and on the same day tried to secure a booking at the hotel. I have one window as my daughter is a teacher. Not available. Tried a Xmas date. Not available. A total waste for me. I... See more
Company replied
Invited
made reservations while in Dr's office. will NOT be able to call until i'm done here
Company replied
Verified
Booked several vacations - but we'll C how it goes whn I go to book it.
Company replied
Invited
Like going & staying at these places. Always a great experience fun time
Company replied
Verified
Please don’t send me numerous emails and texts. I have 18 months to travel, I’ll let you know when that will be. I dislike the selling hype and will ignore you if you keep up.
Company replied
Verified
not being told about being charged for the taxes up front. versus receiving the alleged "0.00) trip.
Company replied
Verified
Recording kept cutting out only heard about 1/2 of what was said
Company replied
Verified
I liked the offer however, having never having used Booksi before I was not comfortable with the upsell.
Company replied
Invited
Loved how easy it was to sign up. So excited to use my discounted vacations!
Company replied
Verified
The last time I went there was an event in the grounds all weekend which I was able to access FREE !
Company replied
Verified
Too many add on questions during purchase process. Really a ruse
Company replied
Verified
I will have to say at frist wasn't to sher I thought it was to good to be true so I read in to it and than followed the steps and next thing u no I was getting all these amazing offers and I was onl... See more
Company replied
Verified
Great offer do not like the computer voice or the upgrade attempt
Company replied
Verified
The booking process is very simple and easy. I like it very much so far. Will update again once I complete my first trip.
Company replied
Verified
Great ! need more people intentionally looking for success
Company replied
Verified
Offered amazing trips and did not pressure the customer to buy.
Company replied
Good respomse per email, unfortunately no phone number outside the US
Company replied
Verified
Very easy & customer service was great
Company replied
Verified
This is not my first trip with booksi ... Fabulous value for money everytime !
Company replied
Verified
Even the AI conversation was good.
Company replied
Verified
Very friendly and exciting trips.
Company replied
Verified
So fast and easy! Thanks for this great offer. I will surely enjoy my trip to New York.
Company replied
Company details
- #35 of 37 best companies in Travel Aggregator
- #2 of 2 best companies in Budget Hotel
- #1 of 1 best companies in Family Hotel
- #9 of 11 best companies in Hotel
- #2 of 2 best companies in Luxury Hotel
- #24 of 24 best companies in Vacation Rental
About Booksi
Written by the company
Welcome to Booksi.com, the premier destination for exclusive discounted vacations. With over 1 million satisfied customers, Booksi has become the go-to travel website for those seeking the best deals on all-inclusive vacations.
Our commitment to customer satisfaction is our top priority. That's why our customer support team is available 24/7 to assist you with any questions or concerns you may have. Simply go to Booksi.com and click "Customer Support" or email us at support@booksi.com, and we'll be happy to assist you.
At Booksi, we understand that everyone deserves to enjoy a dream vacation without breaking the bank. That's why our customers on average save over $2000+ on our all-inclusive vacations. Stop wasting time shopping for the best price across dozens of websites and visit Booksi.com now for all your vacation needs. And with our price guarantee, you'll never pay full price again. If you come across a lower price online for the same vacation you've booked, we'll refund you 110% of the difference. We guarantee it!
Don't just take our word for it, see what our past customers have to say about their amazing vacation experiences with Booksi. Check out our short video explaining why Booksi vacations are up to 83% off, with past customers sharing their unforgettable experiences while on vacation.
https://youtu.be/rzkgLnE0bv0
Choose Booksi.com for the ultimate vacation experience. Start planning your dream vacation today and join the millions of satisfied customers who trust us for their vacation needs.
Our commitment to customer satisfaction is our top priority. That's why our customer support team is available 24/7 to assist you with any questions or concerns you may have. Simply go to Booksi.com and click "Customer Support" or email us at support@booksi.com, and we'll be happy to assist you.
At Booksi, we understand that everyone deserves to enjoy a dream vacation without breaking the bank. That's why our customers on average save over $2000+ on our all-inclusive vacations. Stop wasting time shopping for the best price across dozens of websites and visit Booksi.com now for all your vacation needs. And with our price guarantee, you'll never pay full price again. If you come across a lower price online for the same vacation you've booked, we'll refund you 110% of the difference. We guarantee it!
Don't just take our word for it, see what our past customers have to say about their amazing vacation experiences with Booksi. Check out our short video explaining why Booksi vacations are up to 83% off, with past customers sharing their unforgettable experiences while on vacation.
https://youtu.be/rzkgLnE0bv0
Choose Booksi.com for the ultimate vacation experience. Start planning your dream vacation today and join the millions of satisfied customers who trust us for their vacation needs.
Contact info
1309 Coffeen Avenue, 82801, Sheridan, United States
- 13073168331
- support@booksi.com
- booksi.com
3.5
Average
4K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Verified
Horrible customer service
Horrible customer service. I had a nice service team member that was kind but couldn’t answer my questions. His supervisor was very condescending and rude. I had a very big life change and wanted a refund after only 12 hours of making my reservation. I was refused any type of reimbursement.
October 22, 2025
Reply from Booksi
Hi Megan,
We're sorry to hear that your experience with Booksi wasn't as enjoyable as we had hoped.
Your feedback is important to us, and we appreciate you taking the time to share your concerns. We apologize for any inconvenience you experienced while speaking with our customer support team. We're constantly working to improve our services, and your feedback will help us in that endeavor.
A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com .
We're here to assist you.
Best Regards,
Booksi Support Team
Verified
So fast and easy
So fast and easy! Thanks for this great offer. I will surely enjoy my trip to New York.
October 22, 2025
Reply from Booksi
Hi Sandra, Thank you for your feedback.
Providing affordable and memorable vacation experiences is what we strive for, and we're delighted that we could exceed your expectations. Your satisfaction is our top priority, and we're grateful for your support.
Here's to many more unforgettable adventures with Booksi!
Best Regards,
Booksi Support Team
Verified
Debit card charged when I was told it…
Debit card charged when I was told it was free. I want a refund
October 22, 2025
Reply from Booksi
Hi Raymond,
We're sorry to hear about the difficulties you encountered while trying to complete your booking with Booksi.
To clarify, while the survey covers the main cost of the trip, we do need to point out that the invitation stipulates that customers remain responsible for paying mandatory taxes and fees. These charges are necessary to cover local requirements and administrative costs associated with the booking.
A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com, we're committed to restoring your trust in Booksi.
Thank you for bringing this matter to our attention.
Best Regards,
Booksi Support
Verified
Good experience
October 22, 2025
Reply from Booksi
Hi Carly, Thank you for your feedback.
Our team works to offer the best vacation deals and experiences, and it's incredibly rewarding to see our efforts reflected in your feedback.
Your support means the world to us, and we look forward to helping you plan your next dream vacation!"
Best Regards,
Booksi Support Team
Verified
Easy to sign up for this vacation.
October 22, 2025
Reply from Booksi
Hi Kathleen, Thank you for your feedback.
Providing affordable and memorable vacation experiences is what we strive for, and we're delighted that we could exceed your expectations. Your satisfaction is our top priority, and we're grateful for your support.
Here's to many more unforgettable adventures with Booksi!
Best Regards,
Booksi Support Team
Verified
Keep the promises
July 1, 2025
Reply from Booksi
Hi Zvonko, Thank you for your feedback.
Our team works to offer the best vacation deals and experiences, and it's incredibly rewarding to see our efforts reflected in your feedback.
Your support means the world to us, and we look forward to helping you plan your next dream vacation!"
Best Regards,
Booksi Support Team
Verified
Reply from Booksi
Hi Ruby,
Thank you for your feedback.
We're truly sorry to hear about the availability issues you encountered with Booksi. We apologize for any inconvenience this may have caused you during your vacation planning process.
Please know that we're committed to addressing your concerns and improving our services to ensure a smoother experience for all our customers.
A representative from our team will be reaching out to assist you further. We truly appreciate your patience and understanding.
Best regards,
Booksi Support Team.
Verified
You can't book anything at San Diego…
You can't book anything at San Diego Bayside Wyndham. I used your booking tools and checked a about 15 possible dates even extending into 2027. I always got unavailable. I was scammed!
October 21, 2025
Reply from Booksi
Hi Jeff,
We’re sorry to hear about your experience and completely understand how disappointing and frustrating that must have been. Hotel availability can change frequently based on demand, season, and inventory updates from our travel partners — but we never want any customer to feel misled or left without clear options.
Please rest assured that your concern has been noted, and a representative from our team will be reaching out to personally review your case and explore the best possible solution. Our goal is to ensure you’re able to enjoy the getaway you purchased and feel confident in your booking experience.
Thank you for your patience and for bringing this to our attention — we truly appreciate the opportunity to assist you.
Best regards,
Booksi Support Team
Company is a complete scam scumbags…
Company is a complete scam scumbags going to prison soon for fraud.
October 21, 2025
Unprompted review
Reply from Booksi
Hi,
We’re very sorry to hear that you feel this way. Please rest assured that Booksi is a legitimate and trusted travel company with thousands of satisfied customers who have enjoyed affordable, high-quality vacation experiences through our platform.
We would like to review your specific situation to clear up any misunderstanding. Could you please provide us with your name, email address, phone number, and reservation ID so that one of our representatives can reach out to you directly?
You’re also welcome to contact us anytime at support@booksi.com so we can look into your case and assist you personally.
We appreciate the opportunity to make things right and hope we can restore your confidence in our service.
Best regards,
Booksi Support Team
False Advertising! Don’t Fall for the “Complimentary” Trap
I saw a Booksi ad claiming a “complimentary 5-night stay at the Grand Cancun All Inclusive Resort.” After completing a short survey, I was charged $174.30 in booking fees and told I’d owe another $350+ to make the reservation.
Customer service was rude and dismissive, repeatedly insisting I had read the terms — which never mentioned these extra fees. Only after I threatened to dispute the charge did they agree to a refund.
This so-called “complimentary” stay is anything but free. Be very cautious before giving Booksi your credit card information!
October 13, 2025
Unprompted review
Reply from Booksi
Hi Oliver,
We’re truly sorry to hear about your experience — we completely understand how frustrating that must have felt.
Our promotions include complimentary accommodation; however, booking fees and mandatory resort fees are standard industry costs that apply to most vacation packages. These details are outlined in the Terms and Conditions before completing any purchase to ensure full transparency.
We also want to make sure your case is properly reviewed. For a representative to reach out and assist you directly, please provide us with your full name, email address, phone number, and reservation ID. You’re also welcome to contact us anytime at support@booksi.com so our team can help resolve this promptly.
Thank you for sharing your feedback — it truly helps us improve our service and communication for all our travelers.
Best regards,
Booksi Support Team
Verified
This is just a service that constantly…
This is just a service that constantly tries to upsell you on travel packages and get you to sign up for stuff. If something says it's free, it's not. No matter how many times you try to opt-out or cancel.
October 21, 2025
Reply from Booksi
Hi James, Thank you for your feedback.
We strive to offer valuable promotions to our customers through various platforms, including social media. Your input is important to us, and we're always looking for ways to enhance our deals and make them even more appealing.
A representative will be reaching out to you shortly to ensure that everything is to your satisfaction and address any concerns you may have.
Best Regards,
Booksi Support Team
Verified
Great deals and amazing prices at low…
Great deals and amazing prices at low cost will use them again
October 21, 2025
Reply from Booksi
Hi Dipak, Thank you for taking the time to share your thoughts on Booksi.
Our team works to offer the best vacation deals and experiences, and it's incredibly rewarding to see our efforts reflected in your feedback.
Best regards,
Booksi Support Team
Verified
Very complete information and…
Very complete information and outstanding online 'usable' and clear GUI (Graphic User Interface . . . i.e. . . . What shows up on one's screen)
October 21, 2025
Reply from Booksi
Hi David,
We’re thrilled to hear that you found the information complete and our online interface clear and easy to use — our team works hard to make sure everything is smooth and user-friendly from start to finish.
If you ever need assistance with your next booking, feel free to reach us at support@booksi.com.
We look forward to helping you plan your next great adventure!
Best regards,
Booksi Support Team
Verified
The dates I requested were not…
The dates I requested were not available after I purchased the vacation. Very misleading. Then was told I could not cancel the booking, again very misleading. Im a travel agent and will never use Booksi again nor recommend to anyone.
October 18, 2025
Reply from Booksi
Hi Lamar,
We’re sorry to hear about your experience — we completely understand your frustration. Availability for each destination can vary depending on travel dates and demand, and since our inventory is live, it can change daily.
A representative from our team will be reaching out to review your case and see how we can best assist you. We truly appreciate your feedback and the opportunity to make this right.
Best regards,
Booksi Support Team
Verified
I wasn’t called back
Everything was easy to inderstand. No one called me back regarding whether I wanted the extra 5 day trip like AI said they would!
October 21, 2025
Reply from Booksi
Hi Georgia,
Thank you for your feedback! We’re happy to hear that everything was easy to understand, though we’re sorry to learn that you didn’t receive a follow-up call regarding the extra 5-day trip. That’s definitely not the experience we want for our customers.
A representative from our team will be reaching out to you to review your account and assist you.
We appreciate your patience and look forward to helping you take advantage of every travel opportunity available to you!
Best regards,
Booksi Support Team
Verified
Good customer care
Talked with Tariq in customer care and he made sure I got my receipt and walked me through the terms of the offer. Not great to have to arrange all this with customer care but I am satisfied with the results after his help.
Original review: Seems like a total scam! Charged my credit card then demanded I call a number or my purchase wasn’t finalized. Tried to call the number (already seemed sketchy) and it automatically blocked my call.
October 19, 2025
Reply from Booksi
Hi Julia,
We’re truly sorry to hear about your experience — we completely understand how concerning that must have felt. Please rest assured that Booksi is a legitimate and trusted travel company, and your purchase remains secure.
We apologize if the process caused any confusion or if you experienced issues reaching the number.
A representative from our team will be reaching out to you to review your booking and ensure everything is properly finalized. We appreciate your patience and the chance to make this right for you.
Best regards,
Booksi Support Team
Verified
I'm trying to cancel my booking after…
I'm trying to cancel my booking after the process wasn't what I was expecting. I had challenges in trying to cancel my booking.
October 20, 2025
Reply from Booksi
Hi Ryan,
We’re sorry to hear about your experience — that’s not the kind of frustration we want for any of our customers. We completely understand how disappointing it can be when things don’t go as expected, especially when trying to cancel a booking.
A representative from our team will be reaching out to you directly to review your case and assist with your cancellation request. We’ll make sure everything is handled smoothly and clearly moving forward.
Thank you for bringing this to our attention
Best regards,
Booksi Support Team
Verified
The agent Kioni
The agent Kioni, who assisted with a refund on a purchase i changed my mind on was pleasant and fixed the issue promptly
October 20, 2025
Reply from Booksi
Hi Lin,
Thank you so much for your kind words! We’re happy to hear that Kioni was able to assist you promptly and make the process smooth. Providing friendly and efficient service is always our goal.
We’re sorry to see you go this time, but we truly hope you’ll consider traveling with us again in the future. If you ever decide to book another getaway, we’ll be here to help at support@booksi.com.
Best regards,
Booksi Support Team
Verified
Booked several vacations
Booked several vacations - but we'll C how it goes whn I go to book it.
October 20, 2025
Reply from Booksi
Hi Claudia,
We’re glad to hear you’ve booked several vacations with us — that’s exciting! We completely understand wanting to see how everything goes once you finalize your travel dates, and we’re confident you’ll have a smooth and enjoyable experience.
If you need any assistance or have questions while booking, please don’t hesitate to reach out to support@booksi.com.
We can’t wait to help make your upcoming trips truly unforgettable!
Best regards,
Booksi Support Team
Verified
I like that it was easy to confirm and…
I like that it was easy to confirm and to speak with someone, but booking the dates has been a little bit difficult because every day I've chosen for the next 4 months is not available...
October 20, 2025
Reply from Booksi
Hi Victoria,
Thank you for taking the time to share your experience. We’re glad to hear that confirming and speaking with our team was easy — that’s always what we aim for!
We completely understand how frustrating it can be when your preferred dates aren’t available. Availability can vary depending on the destination and season, but we want to make sure you find something that works for you. A representative will be reaching out to assist you with finding the best available options.
We truly appreciate your patience and look forward to helping you lock in your next getaway soon!
Best regards,
Booksi Support Team
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