Booksi Reviews 3,784

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3.5

Travel Aggregator

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers appreciate the affordable prices and occasional extra offers, finding them to be a great value for the money. The sign-up process is often described as simple and easy, and some people highlight positive interactions with customer service representatives, who are seen as helpful, sweet, and professional. Some reviewers report that they were not pressured to make a purchase. The ease of use of the online interface is also appreciated. However, some customers express concerns about the booking process and the availability of desired dates. Some reviewers report issues with unexpected charges or difficulties in securing hotel reservations. Others mention being contacted by other companies after the booking. Some people did not appreciate the upsell attempts. A few consumers found the AI customer service unusual.

Based on these reviews

Verified

Imani provided warm and sincere customer service. The next step was much more difficult to navigate for the Consumer. Lilly did a good job upselling and explaining the VIP membership service, however,... See more

Company replied

Verified

Talked with Tariq in customer care and he made sure I got my receipt and walked me through the terms of the offer. Not great to have to arrange all this with customer care but I am satisfied with th... See more

Company replied

Verified

This Booksi transaction triggered my bank's FRAUD Department. I had to hang up on the AI instructions because my bank called immediately in alarm to cancel the transaction! I sorted out the bank, then... See more

Company replied

Invited

I've been waiting for a call back for 3 days, was t9ld I would be called back the same day. I have put in 2 requests for call backs, still nothing Update Finally got a call back (6 days). The oper... See more

Company replied

Verified

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Verified

Quick to pay and reserve for future trip to NY. Have done same for Destin but not scheduled yet, probably winter trip. Wanted update on that trip but person advise contact customer support.

Company replied

Verified

Christopher Cashion was very outstanding you're very blessed for having such an employee like him working for you. He was very professional he wasn't pushing and understood the reason why we had to ca... See more

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Verified

Very complete information and outstanding online 'usable' and clear GUI (Graphic User Interface . . . i.e. . . . What shows up on one's screen)

Company replied

I haven't bought my reservations yet but was just about to buy the one for Nashville, TN. I decided to read reviews first. Every complaint your company immediately responds to, but only says that yo... See more

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Verified

I like that it was easy to confirm and to speak with someone, but booking the dates has been a little bit difficult because every day I've chosen for the next 4 months is not available...

Company replied

Verified

The first part went fine. Securing the hotel was not. I went to the calendar, the green meant open, I put in the dates, came back days were unavailable. I called your number for over and hr. I sele... See more

Company replied

Booksi/monster reservation messed up our booking dates. My trip was finalized, flights booked and leave application approved. 3 weeks before the travel I was told due to a glitch my trip was cancell... See more

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Verified

An awesome offer was made available on Facebook and ignoring all of the negativity in the comments, I took the survey AND booked a NY vacation! *my granddaughter has been wanting to go and I am so hap... See more

Company replied

Verified

I called with questions on booking and Holly Hageman was so helpful and sweet she answered all of my questions and even sent me a list of all your properties .

Company replied

Verified

Customer service AI activated wasn’t pushing and prompted no hard cold call sales. I love using this company!

Company replied

Verified

It was creepy that it was all aaI- but that is the NEW world. I’m familiar with peacock and hope it’s available when I elect to use it “holiday time”

Company replied

Verified

Joseph was wonderful and easy and efficient. The Verifier, however, was very hard sell trying to add charges for insurance coverage that seemed redundant to me. After saying no a few times she kept p... See more

Company replied

Verified

Allie Knapp was excellent to work with on how to make my reservation. She was very helpful, informative and friendly!

Company replied

Verified

Everything was easy to inderstand. No one called me back regarding whether I wanted the extra 5 day trip like AI said they would!

Company replied

Verified

The agent Kioni, who assisted with a refund on a purchase i changed my mind on was pleasant and fixed the issue promptly

Company replied

Verified

They provide a good value. It is legit. But, beware, you'll get calls from labelled PCH over and over and over. And, when you buy the promo, they make it sound as though you only have 15 minutes or yo... See more

Company replied

Verified

I have to say never having booked any kind of reservation out of country, i was very taken care of and made to feel comfortable. I appreciate this when purchasing.

Company replied

Verified

I paid the booking, but dates I want are difficult to get. I hope I will ge lucky soon and actually able to use what I paid for...

Company replied

Verified

It sounds like a great 5 days and 4 nights stay, it was quick, but be prepared to pay for some extra opportunities. I didn’t ask about parking. I hope it is free!

Company replied

Verified

Initial experience was great! Wish I had the funds to invest in all the additional offerings. Just not in the budget now. They sounded AMAZING!

Company replied

Verified

Love the low price and the extra offer which I accepted for $99 keep it up guys. It’s my first time working with you. I hope to continue in the future.

Company replied

Verified

Told me one price and when they sent the receipt it was for a higher amount. Was able to get a full refund. The customer service rep was very nice and helpful.

Company replied

Verified

I bought this and on the same day tried to secure a booking at the hotel. I have one window as my daughter is a teacher. Not available. Tried a Xmas date. Not available. A total waste for me. I... See more

Company replied

Invited

made reservations while in Dr's office. will NOT be able to call until i'm done here

Company replied

Verified

Booked several vacations - but we'll C how it goes whn I go to book it.

Company replied

Invited

Like going & staying at these places. Always a great experience fun time

Company replied

Verified

Please don’t send me numerous emails and texts. I have 18 months to travel, I’ll let you know when that will be. I dislike the selling hype and will ignore you if you keep up.

Company replied

Verified

not being told about being charged for the taxes up front. versus receiving the alleged "0.00) trip.

Company replied

Verified

Recording kept cutting out only heard about 1/2 of what was said

Company replied

Verified

I liked the offer however, having never having used Booksi before I was not comfortable with the upsell.

Company replied

Invited

Loved how easy it was to sign up. So excited to use my discounted vacations!

Company replied

Verified

The last time I went there was an event in the grounds all weekend which I was able to access FREE !

Company replied

Verified

Too many add on questions during purchase process. Really a ruse

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Verified

I will have to say at frist wasn't to sher I thought it was to good to be true so I read in to it and than followed the steps and next thing u no I was getting all these amazing offers and I was onl... See more

Company replied

Verified

Great offer do not like the computer voice or the upgrade attempt

Company replied

Verified

The booking process is very simple and easy. I like it very much so far. Will update again once I complete my first trip.

Company replied

Verified

Great ! need more people intentionally looking for success

Company replied

Verified

Offered amazing trips and did not pressure the customer to buy.

Company replied

Good respomse per email, unfortunately no phone number outside the US

Company replied

Verified

Very easy & customer service was great

Company replied

Verified

This is not my first trip with booksi ... Fabulous value for money everytime !

Company replied

Verified

Even the AI conversation was good.

Company replied

Verified

Very friendly and exciting trips.

Company replied

Verified

So fast and easy! Thanks for this great offer. I will surely enjoy my trip to New York.

Company replied

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Company details

#35 of 37 best companies in Travel Aggregator
#2 of 2 best companies in Budget Hotel
#1 of 1 best companies in Family Hotel
#9 of 11 best companies in Hotel
#2 of 2 best companies in Luxury Hotel
#24 of 24 best companies in Vacation Rental

About Booksi

Written by the company

Welcome to Booksi.com, the premier destination for exclusive discounted vacations. With over 1 million satisfied customers, Booksi has become the go-to travel website for those seeking the best deals on all-inclusive vacations.

Our commitment to customer satisfaction is our top priority. That's why our customer support team is available 24/7 to assist you with any questions or concerns you may have. Simply go to Booksi.com and click "Customer Support" or email us at support@booksi.com, and we'll be happy to assist you.

At Booksi, we understand that everyone deserves to enjoy a dream vacation without breaking the bank. That's why our customers on average save over $2000+ on our all-inclusive vacations. Stop wasting time shopping for the best price across dozens of websites and visit Booksi.com now for all your vacation needs. And with our price guarantee, you'll never pay full price again. If you come across a lower price online for the same vacation you've booked, we'll refund you 110% of the difference. We guarantee it!

Don't just take our word for it, see what our past customers have to say about their amazing vacation experiences with Booksi. Check out our short video explaining why Booksi vacations are up to 83% off, with past customers sharing their unforgettable experiences while on vacation.

https://youtu.be/rzkgLnE0bv0

Choose Booksi.com for the ultimate vacation experience. Start planning your dream vacation today and join the millions of satisfied customers who trust us for their vacation needs.

Contact info

1309 Coffeen Avenue, 82801, Sheridan, United States
13073168331
support@booksi.com
booksi.com

3.5

Average

4K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours

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Merged reviews and profileRead more

This profile was merged with one or more other Trustpilot profiles belonging to this company. Some reviews shown here were originally from another profile, but now appear in one place.
Profiles can be merged for reasons such as identical domains, rebranding, or change in ownership. Read more

3 days ago

Verified

The text I got said to call in the next…

The text I got said to call in the next 15 minutes, and I did. Both times I called, it put me on hold for 5 minutes with music and instructions, then it went silent for a couple of minutes and then hung up!?!? Is this a scam??

October 24, 2025

Reply from Booksi

3 days ago

Hi Wenzel,

We're sorry to hear about the difficulties you encountered while trying to complete your booking with Booksi.

We understand the frustration that can arise from such situations and want to assure you that addressing these issues are our top priority. Our team is committed to resolving the problems you faced and ensuring we restore your confidence in Booksi.

A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com, we're committed to restoring your trust in Booksi.

Thank you for bringing this matter to our attention.

Best Regards,
Booksi Support Team

3 days ago

Verified

paid but cannot activate

No one answers the phone to activate the purchase. Dates in green are supposed to be available but when I click on them there are no rooms available. Way out till 18 months later, which is when the deal expires. I called customer service, they were able to make the booking for me, but dates were out at my resort and they assigned a different one. Fine print not mentioned before making payment included having to pay an additional $150 deposit, attend a 120 minute timeshare presentation while at the property (else forfeit the deposit + pay a fine of $500++), plus it is only for US citizens. Since I am not a US citizen I went through 1.5 hours of trouble over the phone only to find out I am not eligible. Only with that did the customer service agent have the grace to refund me the purchase. Could have been more upfront about many hidden costs and responsibilities before making payment.

October 23, 2025

Reply from Booksi

3 days ago

Hi Gx,

Thank you for your feedback.

We're truly sorry to hear about the availability issues you encountered with Booksi. We apologize for any inconvenience this may have caused you during your vacation planning process.

Please know that we're committed to addressing your concerns and improving our services to ensure a smoother experience for all our customers.

A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com, we're committed to restoring your trust in Booksi.

Best Regards,
Booksi Support Team

3 days ago

Verified

October 24, 2025

Reply from Booksi

3 days ago

Hi Saurabh, Thank you for your feedback.

Providing affordable and memorable vacation experiences is what we strive for, and we're delighted that we could exceed your expectations. Your satisfaction is our top priority, and we're grateful for your support.

Here's to many more unforgettable adventures with Booksi!

Best Regards,
Booksi Support Team

3 days ago

Verified

Very easy & customer service was great

October 24, 2025

Reply from Booksi

3 days ago

HI Charlotte, Thank you for your feedback.

We're happy to hear that you had such a wonderful experience with Booksi.

Our team works to offer the best vacation deals and experiences, and it's incredibly rewarding to see our efforts reflected in your feedback.

Your support means the world to us, and we look forward to helping you plan your next dream vacation!"

Best Regards,
Booksi Support Team

4 days ago

Verified

October 21, 2025

Reply from Booksi

4 days ago

Hi Raphael, Thank you for your feedback.

Providing affordable and memorable vacation experiences is what we strive for, and we're delighted that we could exceed your expectations. Your satisfaction is our top priority, and we're grateful for your support.

Here's to many more unforgettable adventures with Booksi!

Best Regards,
Booksi Support Team

4 days ago

Verified

Wonderful customer service…

Wonderful customer service representative

October 23, 2025

Reply from Booksi

4 days ago

Hi Mega, Thank you for your wonderful review!

We're delighted to hear that you had a positive experience with Booksi. Your feedback is invaluable to us as we strive to provide exceptional service and value to our customers.

Thank you for choosing Booksi, and we look forward to serving you again soon!

Best Regards,
Booksi Support Team

4 days ago

Verified

No person to talk to in making the reservation

The first part went fine. Securing the hotel was not. I went to the calendar, the green meant open, I put in the dates, came back days were unavailable.
I called your number for over and hr. I selected 1 and it came back to the original.
I need someone to assist me, not a robot!!

October 21, 2025

Reply from Booksi

4 days ago

Hi Dale, Thank you for your feedback.

We sincerely apologize for the frustration you've encountered in attempting to speak with a representative.

Please note that we will be reaching out to you directly to ensure that your concerns are addressed promptly.

A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com.

Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to resolve this matter.

Best Regards,
Booksi Support Team

4 days ago

Verified

Great offers

October 23, 2025

Reply from Booksi

4 days ago

Hi Jeannie, Thank you for your feedback.

Providing affordable and memorable vacation experiences is what we strive for, and we're delighted that we could exceed your expectations. Your satisfaction is our top priority, and we're grateful for your support.

Here's to many more unforgettable adventures with Booksi!

Best Regards,
Booksi Support Team

4 days ago

Verified

Recording kept cutting out only heard…

Recording kept cutting out only heard about 1/2 of what was said

October 23, 2025

Reply from Booksi

4 days ago

Hi Stephen,

Thank you for your feedback.

We sincerely apologize for the frustration you've encountered in attempting to speak with a representative.

Please note that we will be reaching out to you directly to ensure that your concerns are addressed promptly.

A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com.

Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to resolve this matter.

Best Regards,
Booksi Support Team

4 days ago

Verified

Even the AI conversation was good.

October 23, 2025

Reply from Booksi

4 days ago

Hi Michael, Thank you for your feedback.

We're happy to hear that you had such a wonderful experience with Booksi.

Our team works to offer the best vacation deals and experiences, and it's incredibly rewarding to see our efforts reflected in your feedback.

Thank you for choosing Booksi, and we look forward to serving you again soon!

Best Regards,
Booksi Support Team

4 days ago

Verified

Thanks Booksii Can't Wait Till I Book…

Thanks Booksii Can't Wait Till I Book My Trips.

October 23, 2025

Reply from Booksi

4 days ago

Hi Alvin, Thank you for your feedback.

Our team works to offer the best vacation deals and experiences, and it's incredibly rewarding to see our efforts reflected in your feedback.

Your support means the world to us, and we look forward to helping you plan your next dream vacation!"

Best Regards,
Booksi Support Team

5 days ago

Verified

It was creepy that it was all aaI- but…

It was creepy that it was all aaI- but that is the NEW world. I’m familiar with peacock and hope it’s available when I elect to use it “holiday time”

October 22, 2025

Reply from Booksi

4 days ago

Hi Donna, Thank you for your feedback.

Our team works to offer the best vacation deals and experiences, and it's incredibly rewarding to see our efforts reflected in your feedback.

Your support means the world to us, and we look forward to helping you plan your next dream vacation!"

Best Regards,
Booksi Support Team

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