Cheryl Ford

Hi Cheryl,

We’re so happy to hear that your booking experience for New York went smoothly and that you’re already planning your next getaway to Destin! It’s great to know you’re taking advantage of your future travel options.

Our customer support team will be glad to help with any updates or scheduling details for your Destin trip — just reach out to us anytime at support@booksi.com.

We appreciate your support and look forward to welcoming you back for another fantastic adventure!

Best regards,
Booksi Support Team

Hi there Cheryl, and thanks very much for contacting us. We're grateful to you for choosing Ancestry to assist you in your DNA journey, though we're sorry to learn of any trouble in getting logged in to view your results. We'd be anxious to help!

Once the results are available, while they won't be mailed out, they will be uploaded to your password-protected Ancestry account. Once you're notified that they're available, you'll be able to visit our website at Ancestry.com. This is detailed further here: https://support.ancestry.com/s/article/Locating-DNA-Results

Should you need any further help with viewing the status of your test online (or viewing the results when they're ready), we'd be anxious to hear from you, and if that's needed, you can reach us either through Live Chat or over the phone. You'll find our Live Chat contact option linked here for your convenience: https://support.ancestry.com/s/contactsupport/

If you'd prefer to call, you'll be able to reach us at 1-800-262-3787 between the hours of 9am and 11pm (Eastern).

Thanks so much for reaching out to us so we could provide these options to you! We hope this information is helpful and we wish you all the best in your research moving forward.