Booksi  Reviews 3,784

Reply from Booksi

7 days ago

Hi Erwin,

Thank you so much for your wonderful 5-star review! We’re delighted to know that you found the booking process easy and seamless — that’s exactly what we aim for. We’re sure your vacation will be an amazing experience, and we can’t wait for you to enjoy every moment of it.

If you need any assistance before your trip, please don’t hesitate to reach out to us at support@booksi.com.

We look forward to helping you make the most out of your upcoming getaway!

Best regards,
Booksi Support Team

Reply from Booksi

Oct 20, 2025

Hi Scott,

We’re truly sorry to hear about your frustration and appreciate you taking the time to share your experience.

Hotel availability on our platform is based on live inventory, which updates in real time — meaning that while dates may appear available, they can sometimes be booked by other travelers before the system refreshes. We completely understand how disappointing this can be and want to make sure you get the most out of your purchase.

A representative from our team will be reaching out to assist you personally, review your packages, and help explore available travel options.

Thank you for your patience — we’ll do our best to make this right.

Best regards,
Booksi Support Team

Reply from Booksi

Oct 20, 2025

Hi Laurie,

We’re delighted to hear that you enjoyed a relaxed and pressure-free experience with our AI customer service — we want every interaction to feel simple, friendly, and transparent. It’s great to know you love using our company!

If you ever need help with future bookings or have questions, feel free to reach out anytime at support@booksi.com.

We can’t wait to have you travel with us again soon!

Best regards,
Booksi Support Team

Reply from Booksi

Published Oct 20, 2025

Hi Stephanie,

We’re sorry to hear about your experience and understand your frustration. For clarity, all charges are shown before checkout, and any applicable fees (including resort fees when relevant) are disclosed in the Terms & Conditions at the bottom of the offer page. Date availability is based on live hotel inventory and can change with season and demand, which is why some dates may not appear.

A representative will be reaching out to review your account, clarify the charges, and help with next steps.

We appreciate the chance to make this right and regain your trust.

Best regards,
Booksi Support Team

Reply from Booksi

Oct 20, 2025

Hi Sheila,

Thank you so much for sharing your experience! We’re really happy to know our team provided clear explanations and great customer service — that’s exactly what we aim for every time you connect with us.

If you ever have more questions or need assistance, don’t hesitate to reach out to support@booksi.com.

Here’s to smooth bookings and unforgettable adventures ahead!

Best regards,
Booksi Support Team

Reply from Booksi

Oct 20, 2025

Hi Marsha,

Thank you for sharing your wonderful feedback! We’re so glad to hear that you enjoyed both our great deals and the friendly, professional service from our team — that’s exactly what we strive to deliver every time.

If you ever need assistance or want to explore more vacation options, feel free to reach out to us at support@booksi.com.

Thank you for choosing Booksi, and we look forward to serving you again soon!

Best regards,
Booksi Support Team

Reply from Booksi

Oct 19, 2025

Hi Genevi,

We're saddened to hear that your experience with Booksi didn't meet your expectations.

Your feedback is crucial to us as we continuously strive to enhance our services. We apologize for any inconvenience you encountered during your vacation.

We'd like to learn more about your specific concerns so that we can take appropriate actions to prevent similar situations in the future.

A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com. We will work to address your issues promptly.

Best Regards,
Booksi Support Team

Reply from Booksi

Oct 20, 2025

Hi Christine,

Thank you so much for your kind words! We’re delighted to hear that you found our team helpful and polite — providing friendly, professional service is always our top priority.

If there’s ever anything more we can do for you, don’t hesitate to reach out to us at support@booksi.com.

We look forward to helping you plan your next unforgettable getaway!

Best regards,
Booksi Support Team

Reply from Booksi

Oct 20, 2025

Hi Richard,

We’re thrilled to hear that you took a chance on us and ended up pleasantly surprised by the great offers and service you received.

We’re so glad you’re part of the Booksi family and can’t wait for you to enjoy your well-deserved getaway. If you ever have questions or need assistance, our team’s always here for you at support@booksi.com.

Cheers to many more amazing vacations ahead — we can’t wait to help you plan your next one!

Best regards,
Booksi Support Team

Reply from Booksi

Oct 20, 2025

Hi Jeannie,

We’re so glad to hear that you found the booking process simple and easy — that’s exactly what we strive for! It’s great to know you’re enjoying the experience so far, and we’ll be looking forward to hearing how your first trip goes.

If you need any help along the way, feel free to reach out to us anytime at support@booksi.com — we’re here to make sure everything goes smoothly.

Thank you for choosing Booksi — we can’t wait to help you plan even more amazing adventures ahead!

Best regards,
Booksi Support Team

Reply from Booksi

Oct 19, 2025

Hi Ken,

We sincerely apologize for the confusion and frustration you’ve experienced — that’s never the kind of impression we want to leave.

Please note that our deals display all fees before any payment is made. The fees shown include the quoted offer amount plus taxes and fees that appear in your cart prior to checkout.

The only additional charges that may apply are Resort Fees, which are collected at the time of booking your dates. These vary depending on the hotel and are mentioned in the Terms and Conditions, which can be found at the bottom of every package deal page.

A representative will be reaching out to you to review your case and assist further.

We truly appreciate your patience and the opportunity to make this right.

Best regards,
Booksi Support Team

Reply from Booksi

Oct 20, 2025

Hi Leslie,

That’s such a heartwarming review — thank you for sharing it! We’re thrilled you trusted us and took the leap to book your New York vacation. It’s wonderful to hear you’ll be making special memories with your granddaughter — that’s exactly what travel is all about!

If you need any assistance before your trip, please don’t hesitate to contact us at support@booksi.com — our team will be happy to help.

We can’t wait to see you both enjoy an unforgettable New York adventure!

Best regards,
Booksi Support Team

Reply from Booksi

Oct 20, 2025

Hi James,

Thank you for sharing your feedback with us — and we’re truly sorry for the inconvenience you experienced. We completely understand how concerning it can be when a transaction triggers a fraud alert, and we appreciate your patience while sorting things out with your bank.

Please rest assured that Booksi is a legitimate and trusted travel provider. Your comments have been shared with our team so we can continue improving the process to make it smoother for all our customers.

A representative will be reaching out to you to assist further and ensure everything is properly taken care of.

We look forward to restoring your confidence and helping you enjoy your next getaway with us.

Best regards,
Booksi Support Team

Reply from Booksi

Oct 20, 2025

Hi Cheryl,

We’re so happy to hear that your booking experience for New York went smoothly and that you’re already planning your next getaway to Destin! It’s great to know you’re taking advantage of your future travel options.

Our customer support team will be glad to help with any updates or scheduling details for your Destin trip — just reach out to us anytime at support@booksi.com.

We appreciate your support and look forward to welcoming you back for another fantastic adventure!

Best regards,
Booksi Support Team

Reply from Booksi

Oct 17, 2025

Hi James,

We're sorry to hear about the difficulties you encountered while trying to complete your booking with Booksi.

We understand the frustration that can arise from such situations and want to assure you that addressing these issues are our top priority. Our team is committed to resolving the problems you faced and ensuring we restore your confidence in Booksi.

A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com, we're committed to restoring your trust in Booksi.

Thank you for bringing this matter to our attention.

Best Regards,
Booksi Support Team

Reply from Booksi

Oct 20, 2025

Hi Debra,

We’re thrilled to hear that you had such a positive experience and appreciated our no-pressure approach! Providing amazing trips while ensuring a relaxed booking process is exactly what we aim for.

If you ever need help choosing your next getaway, our team is always happy to assist at support@booksi.com.

Thank you for choosing Booksi — we can’t wait to welcome you back for your next adventure!

Best regards,
Booksi Support Team

Reply from Booksi

Oct 17, 2025

Hi Margaret,

We appreciate your feedback.

We're truly sorry to hear about the availability issues you encountered with Booksi. We apologize for any inconvenience this may have caused you during your vacation planning process.

Please know that we're committed to addressing your concerns and improving our services to ensure a smoother experience for all our customers.

A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com, we're committed to restoring your trust in Booksi.

Reply from Booksi

Oct 17, 2025

Hi Thomas,

Thank you for your feedback. And we are truly sorry to hear about your ordeal.

We understand the frustration that can arise from such situations and want to assure you that addressing these issues is our top priority. We consider our terms and conditions help our customers prior to purchasing to have a better understanding of the requirements, which are located at the bottom of all our travel deals.

We held the most transparency in all our travel deals, and we definitely are going to address this issue with your account.

Our team is committed to resolving the problems you faced and ensuring we restore your confidence in Booksi.

A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com. We're committed to restoring your trust in Booksi.

Reply from Booksi

Oct 20, 2025

Hi John,

We’re happy to know everything went smoothly and that the AI verifier made your booking process simple and efficient! It’s always great to hear that things worked just as they should.

If you ever need a hand with future bookings or have questions, you can reach us anytime at support@booksi.com.

Here's to many more unforgettable adventures with Booksi!

Best regards,
Booksi Support Team

Reply from Booksi

Updated Oct 17, 2025

Hi Timothy

Thank you for your feedback. And we are truly sorry to hear this has happened.

We understand the frustration that can arise from such situations and want to assure you that addressing these issues is our top priority.

We held the most transparency in all our travel deals, and we definitely are going to address this issue with your account.

Our team is committed to resolving the problems you faced and ensuring we restore your confidence in Booksi.

A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com. We're committed to restoring your trust in Booksi.

Best regards,