Zalando GmbH Reviews 10,849

I have the same problem, many people have. Zalando sent a false package, i returned it the official way. I keep receiving fines because i haven’t payed for it. I mean they have sent shoes instead of a... See more

I ordered 4 items in two seperate orders. Twice reeived wrong order (hence the second order, they prompt you to re-order), then sent items back, received only one refund. No way to contact them. Absol... See more

I sent a parcel back, with proof of return and tracking. I got anyway contacted for payments, as apparently they did not receive it. I provided proof again, was reassured by the Customer Service that... See more

They are scammy and have a horrible customer service. They won't accept my return for no reason!

Absolutely appalling customer service …paid £56.10 for a pair of shoes but sent a men’s jumper instead yet charged my account for the shoes…no reply to my emails or calls. Sent the garment back reques... See more

Hello, I made the following purchases on Zalando: • June 10 – Order no. 10103635350937 • June 12 – Order no. 10103635756453 • June 14 – Order no. 10103636199292 I have not received a... See more

I've been a loyal Zalando customer for many years without any issues. However, recently I ordered an item online, and it never got delivered. It seems they lost it. I’ve asked for a refund, but despit... See more

I have been ordering from Zalando for years and it used to be okay, but the last year has been a disaster, items are missing from parcels or they are sending the wrong product and they refuse to refun... See more

I cannot give them any more than a two star review because they do business with Hermes. Hermes delivers nothing on time. They will send you an email that says they attempted delivery at 6 am when you... See more

I returned 20 items from 5 orders together and they never refunded half of them and wanted me to fill Rechtliche Erklärung and when I had mistakes in filling it, this is what their customer wrot... See more

I used to like Zalando, but my most recent experience was horrible. They claimed an item was damaged that was not, then insisted on returning me the item expecting me of course that I pay for the it... See more

scamers, worst rudest "custumer service" ever! they end chats, incompetents, scammers, they are really terrible.i have a package missing and for 3 weeks they tell me to wait 1,2 days still no package... See more

I returned my order using Zalando’s official return label. The return was timely, but they claim it never arrived. Since I no longer have the drop-off receipt, they refuse to refund me — even though... See more

I have also been suspended for 12 months for 'abusive returns'. Unbelievable. I am a loyal customer, spend thousands on their website, I received no warning, just a suspension after using their servic... See more

Stay away from Zalando!!! My delivery was missing items and they flat out refuse to refund. APPALLING customer service, too, no options to escalate complaints: "Our warehouse shipped all items, DHL sa... See more

I have been ordering with Zalando for years. But I'm really disappointed this time with my black-Friday order. I made a purchase on the 29th and today (my order even didn't arrive yet) there is anothe... See more

Ordered a gift card for our friend in Germany and it wasn't delivered, customer service is useless, they just close conversation before they help us find out why it wasn't delivered. We have opened th... See more

seriously disappointed with zalando lately. Some of the shops never deliver to my door, always says I'm not at home (even if I am). Zalando promises to fix it, but it never happens and they ignore mes... See more

I ordered a fair pairs of shoes along with some other articles. Everything arrived in a big box but one pair of shoes was missing. After speaking with the customer service team a lot they deemed it th... See more

This was my first time ordering from Zalando. I placed the order on the weekend and was excited to get it quickly — they said it would arrive on Tuesday. But on Tuesday afternoon, I got a message... See more

In past i bought really happy by zalando. But not anymore. I DONT Recommend zalando for the next reasons: 1. You cant decide what kind of payment you want. They decide it and i say this, beca... See more

Wow, Zalando has gotten abysmal in the past year. I was a long customer, but just made my last order with them. After not receiving my parcel - there was not even a delivery attempt by GLS, I was at h... See more

I ordered many years lots of clothes and schoes on Zalando. Unfortunately this year it is a completely huge disaster. I returned the items and I didn't receive my money back, I ordered boots and recei... See more

I ordered from zalando.de, had it delivered in Germany, and now want to return the item from Bulgaria, where I currently live. Zalando refuses to give me the return address or accept the ret... See more

Zalando has out of nowhere terminated my plus membership that I had had for years - interestingly just a few days after the payment for the following year has been processed. The only answer I ever go... See more

Zalando are the biggest bunch of criminals in Germany. They refused a refund of a shirt that they said had been used. The item in question was tried on and returned as it was too small. This item... See more

Submitted two claims and got no confirmation that the claims were made or any response for more than a month. Tried contacting customer support - impossible. Looked all over the website for anything... See more

I am deeply disappointed with Zalando's customer service and handling of my return. I returned an order (Order No. 10101621361911) using their official return process and have c... See more

I am joining the "too many returns" crowd. I have just paid Zalando 741 chf for my purchases this month yet I received a notification of my account being suspended for 12 months. ERROR, Zalando. I del... See more

Horrible experience - I ordered my package on 30.11.2024, and since then the order has not arrived. I keep asking customer support to cancel my order because as I explained I cannot meet the parce... See more

Worst customer service ever! I placed an order and forgot to pay, but I never received any emails from them—only found out about it after a letter arrived at my home. When I contacted customer servi... See more

The worst customer service ever!!! so rude and not willing to help! I needed one simple action and their response was on update "This process has no definite time frame" even though on hotline lady to... See more

I really cannot believe how incompetent zalando customer care is. The first time I called was about 6 years ago and nothings changed. They have no idea how to help, they barely understand you, I was p... See more

Impossible to reach someone in customer service to help. Do not be fooled by the 'sell boxes'. They offer you to return items you have bought from them in exchange for credit - however, they're impo... See more

Disater! they reached the maximum of stupidity: they charged me more from my gift cards and they are so stupid that they can not do basic calculations even when I try to explain to their customer serv... See more

I have order sent last month (July) It supposed to be delivered on the beginning of August I didn’t receive it till now ,when I contact the customer service not cooperative,with each email they... See more

they do not pay back money for returned goods. for the 3rd time, i have to file a petition with court. last time, they paid basically immediately after filing of a petition. but it is time consuming f... See more

I got a coupon for my birthday from friends. They paid the coupon in the store. Zalando now tells me the coupon is not activated and its my obligation to backtrack with the store. I dont know which st... See more

I did order different products but they never arrived. Although I reached out, was explaining the case, gave an official statement and did not get my package delivered to myself, they want me to pay f... See more

Mostly a good selection of clothes, also great service in terms of return policies as long as you don't have any problems. But as soon as you have a problem of any kind with a shipment, you get to exp... See more

Ridiculous customer service. I contacted the company today by phone to tell them about a security gap in their system, as when I registered via gmail account the email account afterwards was a compl... See more

I made a return to Zalando, which was confirmed as received by them in the shipment tracking. However their customer service sent an email (to my Spam) saying they had received a package that they cou... See more

I returned my Zalando order (Nr. 15504001140872) with Gucci sunglasses and Cavalli sneakers in March 2025. Despite multiple confirmations and two legal declarations, I was told that the items were "no... See more

Customer service is most incompetent ever. They cant or don't want to read but they behave like analfabeths, they send fake info, do not reply and even whine for angry tone. They steal probably in col... See more

I have an order PAID and not received and first days they kept telling they are into it as it was about nuclear science. After they didn't reply anymore and I got no package and zalando stolen my mone... See more

Never received my order in Spain and the company refuses to give me a refund. Now I have to take legal action. Tried to resolve the issue through customer service but to no result.