I ordered from zalando.de, had it delivered in Germany, and now want to return the item from Bulgaria, where I currently live.
Zalando refuses to give me the return address or accept the return unless I send it from inside Germany, using only their preferred carriers.

They explicitly told me:

> “Zalando does not offer international returns or delivery, and all returns must be made from the country where the order was originally delivered.”

This is not stated anywhere in their return policy and is illegal under EU law.
The EU Directive 2011/83/EU guarantees that I can return an item from another member state, at my own expense. Zalando is knowingly blocking a legal return.

I asked repeatedly for the German return warehouse address — they refused.