Natalie

Update: I got a confirmation that my item will be refunded. The issue is resolved, thank you to the support team who replied to me and made it fast. Though, if I order on the website again, I will be always taking pictures of the packages/returns.

Earlier review: Bad experience! My second order on this website and this will be the last! I returned 2 items to BestSecret on 24.07.2025, and they confirmed only 1 was received and confirmed. I genuinely do not understand how it can happen if the 2nd item was packed in the same box. Worst experience, I do not think I will order something again, and if yes only with pictures/proofs of my return.

Reference:
Order number: 2140172738

Fast delivery, amazing quality of the item - I am very satisfied!

The shop is great, very nice pieces that I bought and super fast delivery!

Horrible experience - I ordered my package on 30.11.2024, and since then the order has not arrived. I keep asking customer support to cancel my order because as I explained I cannot meet the parcel physically due to me being away for some time.

What I keep hearing they cannot do anything, and I have to wait until this package arrives somewhere and no one will be able to send it back which means I have to pay for the gods I no longer need.

I am deeply disappointed with this service and I cannot at all recommend ordering anything on Zalando. This is a nightmare service.

Trustworthy, easy to use and safe online bank. Can’t imagine handling a lot of operations in minutes without it.