They are scammy and have a horrible…
They are scammy and have a horrible customer service. They won't accept my return for no reason!
October 21, 2025
Unprompted review
Ali Nawaz
Germany
Reviews
Review of Zalando GmbH
Review of Wise
I can't use the card because I don't…
I can't use the card because I don't have access to my old number and I can't change the number from the app. They require me to upload a selfie to change the number. I spent two hours talking to them. I wanted to buy tickets which aren't available anymore. They didn't let the payment go through.
They definitely don't make banking easier!
May 2, 2024
Unprompted review
Reply from Wise
Hello Ali.
We’re sorry to hear that you’re having some issues with changing your phone number. However, keeping you and your money safe and secure is our top priority.
This is why when you're logged out and change your phone number, you need to upload a picture of you holding your ID. This way we can make sure that the account owner is making these changes.
You can read more about it here: https://wi.se/changedphonecantlogin
If you run into trouble uploading your selfie with ID, you can email it to us as an attachment along with your new phone number (and country code). You can contact us from this link: https://wi.se/directcontactus
For security reasons this is the only way to change your phone number when you're logged out.
Wise