ludmila

TrekkInn by TradeInn
I oredered a trekking short of my favourite brand. It arrived, looks nothing like the one I usually wear. I decide to return and the price of the return is almost as expensive as the short itself. I will not be returning.

Edit 11/07/2025
I appreciate the response from the trader. The review stands.

TrekkInN by TradeInn
I oredered a trekking short of my favourite brand. It arrived, looks nothing like the one I usually wear. I decide to return and the price of the return is almost as expensive as the short itself. I will not be returning.

Edit of 11/07/2025
At least one part of my review was generically responded to.

I am impressed with Gonser. It's my second time using the company and the whole process was perfect - easy ordering, efficient communication, fast delivery. One part of my order was delayed by a few hours and I was compensated. All I can say is thank you!

I ordered 3 little hand towels and a balcony storage cubboard.
Towels arrived fine, plastic wardrobe arrived broken. I contacted the customer service, uploaded photos of broken cubpoard and damaged packaging. I got a prompt answer from a very professional friendly customer service agent lady, suggesting a reduction, exchange or reimbursement, with the broken cupboard being taken back.
After that I kept getting various automated emails, solving nothing, until the nice lady reappeared a few business days later - she was off sick.
I asked for reimbursement. I received a notification of reimbursement, just for the cupboard, not the shipping fees, and the shipping back of the broken item is at my cost. I contested this. Let's see how many automated emails I get before a human being steps in.
I should have read the reviews before ordering.
I will never use Jysk again.

I have posted a review of this company on Trustpilot.de. I agree with people who say they had problems receiving their orders.
I watched on GLS tracking my walking pad do a tour of Germany only to be delivered back to the sender 10 days after my order.
I contacted Sportstech, or at least I tried to.
Email and chat are automated. And you get perfunctory answers with a ticket No. but no solution.
After my review and several emails in German and English I finally received an answer from a person, asking me why I returned the pad!!
I still have no pad and no money back.
I saw that one reviewer on here resorted to contacting the CEO on LinkedIn.
Splendid idea. If I hear nothing by tomorrow I will do the same.
Shameful business practices! A total scam which deserves the attention of authorities.

I ordered a walking pad on 5 June 2025.
GLS tracking tracking shows that the parcel never left Germany. After a tour starting in Großbeeren it returned to Großbeeren and after several days there was delivered to sender, who seems to be located in Großbeeren.
I contacted Sportstech.
Chat is automated, useless.
Email is automated, useless.
You cannot talk to a person.
At the moment it looks that I have lost my money.
Despicable!!

Edit of 17 June 2025
After several emails answered by a robot, emails in German and in English, with all information included each time, Sportstech have now requested additional information via Trustpilot - I mentioned in my last email that I posted a review of my experience.
I will post an update, if there is any

Edit of 18 June 2025
I received an email from Sportstech brand team asking me WHY I SENT THE PAD BACK! As this information would help Sportstech to resolve the situation. They couldn't find the "ticket" allocated to my case.
To be continued.

Edit of 20 June 2025
I received another response via Trustpilot - see below, promising to get in touch in the next 3 business days. Now we have a numb er of days!
In the meantime I will contact the Sportstech CEO via LinkedIn.
To be continued

While Moonpig is an excellent idea, the execution fails. My last order simply did not arrive. Blame the Royal Mail? Very likely. However, if you pay for a service you expect for it to be delivered. It wasn’t. And it’s not the first time. So I will not be using Moonpig again.

Update:
I responded to Moonpig's message immediately.

All I can say is that you can always rely on Digitec. Efficient, fast, easy over the years and even during Covid times. If you need help, customer service is great. Thank you

I am joining the "too many returns" crowd. I have just paid Zalando 741 chf for my purchases this month yet I received a notification of my account being suspended for 12 months. ERROR, Zalando. I deleted my account and am selling all my shares before they freefall from the "height" of 31 Euros. Talk of bad business decisions! I hope Mr Gentz's social media crowd watches this meltdown. The idea of e-commerce is completely defeated by all these blocks of accounts. Transaction volume will plummet BUT Zalando will save on dealing with returns, i.e. people will be fired. And not just in Zalando, the whole infrastructure will suffer. And it won't take long before the media is onto this senseless decision. A fine piece of PR it will be .. So: good bye, Zalando. One person leaving isn't much but I believe an avalanche exodus is coming. There are other platforms online, where people don't mind paying for returns. I don't. Jim Freeman improved Zalando. He left and it shows.

Cautionary tale:

I have been a Mytheresa customer for quite a while. Sometimes I kept what I ordered, sometimes I sent the ordered items back because i didn't like them, they didn't fit or Mytheresa sent the wrong size - e.g. a Max Mara technical coat that i received in 2 sizes: XS & XL, instead of XS and S.

Roll on 2025.
I placed an order in excess or CHF1'000, paid by Mastercard. The next day I received a notification that my order was blocked and I was asked to pay , if still interested in ordering, by bank transfer! I assumed the email was fraudulent so I contacted Mytheresa customer service. After a couple of emails I found out that my order was blocked because of excessive returns.

Basically, I am an unwanted customer.

So I searched and discovered that Mytheresa.io has a proud overall rating of 1.8 out of 5, and a review after review cites excessive returns policy - some long standing customers who spent thousands over the years.

I am not sure what Mytheresa is trying to achieve.
The purpose of online shopping is convenience: order, try, keep/return.

If cost of returns is a problem, it should not be offered for free. I am sure customers would be happy to pay and deliveries/returns would keep couriers and freight companies in business too.

Mytheresa is well within their rights to refuse customers, although their stealth practice of "wire transfer" is akin to being escorted out of a shop, which in case of a web retailer is bizarre and not exactly ethical. Environmental impact was mentioned too - that must be alleviated by the wire transfer.

That's it. Never again, Mytheresa.

Update 14 January 2025:

Mytheresa generic answer speaks for itself.

However, Mytheresa may find that exactly this treatment of customers is discriminatory, possibly in breach of EU e-commerce rules, as all customers must be provided with equal conditions of sale, which, in my opinion, would preclude selective withdrawal of payment methods.

Very easy ordering, great communication, fast delivery, perfect product. Thank you

Bestellung Nr: 220000087408 wurde storniert

This is the message that I kept receiving, after I paid for my order and received a confirmation of my order and of my payment.
I placed an order, paid by credit card immediately.
Payment was confirmed by PayU and eschuhe.ch itself.
Then e-mails threatening to cancel my order started arriving unless I repeat the payment.
I sent both proofs of payment, contacted my credit card company, who confirmed that payment to eschuhe had been made.
Another email subsequently told me that my order will be cancelled unless I pay.
I contacted eschuhe and sent them 2 proofs of payment.
The response was an email announcing that I didn't pay and my order was cancelled. No money was refunded.
On 10.08. a human finally emailed blaming a computer error that didn't register my payment (yet I had 2 confirmations of payment received from eschuhe and associates) saying that I would receive a refund.

I received the refund on 12.08.2024
That was my first and last experience with eschuhe.

I came across Parker Clay handbags by chance. Their website shows beautiful simple bags. What is also appealing is the story behind this company and its link to Ethiopia. I decided to give the company a try.
I ordered a bag on 5 May (in the US) and it was delivered on 8 May (in Switzerland).
Perfect communication, all fees taken care of at check out, perfect simple packaging, tracking that works at every step. Flawless.
The bag is stunning.
Thank you Parker Clay. I will definitely return!

After reading some negative reviews I must say I was pleasantly surprised. Easy ordering, fast delivery. Unfortunately the item did not fit so had to return it. Again very smooth process and fast reimbursement. Thank you Boozt!

UPS has learned nothing from all the reviews. They do not realise that poor service they provide might mean loss of jobs, loss of contracts etc.
Here is my newest experience:
I received an email that a delivery would be made between 2 and 6 p.m. on the day stipulated by UPS. I left work, arrived home at 1:20 p.m. I collected my post and patiently waited all afternoon. After checking my email I could see that delivery was attempted. A neighbour handed me a notice of passage that she found in her letter box, time of passage illegible. This note was not in my letter box when I arrived home.
I called UPS, was assured parcel would be delivered.
It wasn't. No notification by email either. The website was not updated.
I called again this morning and a brusque rude lady (I hope they do record the calls!) informed me that a delivery can happen up to 1.5 hour before or after the stipulated delivery time. And assured me that my parcel will arrive today between 2 and 6 p.m. It was on the way, why was I asking.
To be certain I asked if it meant between 12:30 and 7:30.
For this reason I came home at 12:15, collected mail, checked my email and found that delivery failed again! This time the note of passage was legible and stated 11:55.
I was back on the phone to UPS at 12:26.
Allegedly I will receive my parcel today.
4 hours on, another 5 attempts to speak to someone and still waiting, no parcel.
This is NOT Swiss quality of service.

It's that simple: the company (Yoox) uses UPS to deliver in Switzerland - which is a cheap solution that creates a greater problem: you simply cannot get your parcel! UPS Switzerland does not communicate, doesn't come at the advertised part of the day and you are left to track the parcel and nag a substandard courier service to deliver the goods you paid for.
This may be the last time, unless The Outnet changes delivery company.
Response to the Outnet reaction:
Thank you. The issue was finally resolved, after 3 days of chasing the parcel. I did submit feedback citing problems with UPS Switzerland. It would suffice to look at UPS' customer ratings -1.3/5 in numerous reviews. Switch DHL for UPS and go down with it. Like several other retailers...

The whole process is very efficient, website is very easy to navigate and the process of testing itself is rapid. Staff are friendly and professional. I will use London Medical Laboratory again without hesitation. Thank you

This is the first time I used Koffer-schweiz, I needed a suitcase at short notice. The whole process was efficient, timely information was provided and the suitcase ordered before 4 p.m. arrived next day, on Saturday morning (at extra cost) as indicated. Thank you!

This was my first experience with Quickpac and it was very impressive, from first communication online till the delivery in my parcel box. The delivery window of 1 hour was adhered to. Quickpac is a young company and I wish them well. A bit of efficient competition was needed.

This review is about DPD Switzerland. Every single time I received an order and the supplier used DPD, there was a problem. This time my supplier chose DPD for next day delivery. Tracking was updated as "parcel could not be delivered, recipient absent, note of attempted delivery left". While I was at home all day, in a small apartment block, where we frequently accept deliveries for each other and entry phone was in full working order. No delivery note was left. Let's see if the parcel turns up today. Sad, DPD Swiss. Will never use as a courier of choice.

Update: after contacting DPD twice yesterday and once this morning, a kind customer service agent (thank you, Thomas!) gave me a time slot within which the parcel finally arrived. I saw the driver’s back, as he was walking away, in the middle of an argument with someone in his earpiece.

The final recommendation is still to AVOID DPD Schweiz