Verified
I have been using Biscuiteers for 6 years now after work sent me a box for a BIG Birthday. Since then I have used them for Engagements, Weddings, Births, Christening, Anniversaries & of course Birthda... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
Great experience choosing and buying on line as a present for an old friend, and I actually got to eat one of the pies. I have to say I was slightly disappointed they seemed a little dry, and not very... See more
Company replied
Verified
I sent a Biscuiteer gift to an old friend who lives in the Netherlands. Not only did the package arrive quickly, it was actually delivered on his birthday which made a big impact. Fabulous service & f... See more
Company replied
Verified
Great product, beautiful detail, delivered on the day of a milestone birthday (the day coincides with Biscuiteers 18th birthday too!) and pre-ordered two weeks in advance. Special 18 -year- old was de... See more
Verified
A good product, but expensive for what it is. As a special treat, maybe, but expensive. Note the tins are all the same, plain tins, with stickers on them to denote the different contents (birthday, ch... See more
Company replied
Verified
Good customer service and lovely biscuits, I send these almost every year out to friends. Issues with one lost delivery , but really easy to deal with customer service and they have replaced it immedi... See more
Company replied
Verified
I had a little problem with breakages with the Halloween house, but as soon as I emailed the company and showed them what had happened, a new Halloween house was sent straight out to me. The service w... See more
Company replied
Verified
Great, clear website clearly showing the choices on offer. I chose three different items for my families birthdays based on their tastes, so it was really easy e.g. gin biscuits. The first one wil... See more
Verified
Unfortunately, my fault, I gave the wrong address for the recipient. Despite spending several hours leaving messages on whatever phone numbers I could find I was too late to prevent despatch to the w... See more
Company replied
Verified
Beautifully shaped and iced biscuits!! Sent as gifts and absolutely loved!! Now ordering again for someone else. Highly recommend this company, presented beautifully in tin biscuit trays or boxed, ver... See more
Verified
The parcel arrived on time, as stated, which was important to me because I had a deadline. The beautiful tins were sealed so I had to trust that all was in order. I'm sure it was because I heard the... See more
Verified
I made my first on line purchase with you last week and was so impressed with both speed of service and the iced gift itself . The recipient said that she was absolutely blown away by the personalised... See more
Verified
I have ordered quite a few of your products before and been very pleased with them, but I must be honest and say I thought the birthday letterbox biscuits tasted slightly stale. So, disappointed this... See more
Company replied
Verified
Purchased a letterbox gift ( the blonde swimsuit biscuit) as it reminded me of my daughter when she was very young. She loved it and said it tasted delicious. So thankyou from both of us for evoking s... See more
Verified
So easy and professional to order. The delivery is so well documented, step by step they keep you informed until the parcel has arrived. And I absolutely love the beautiful packaging and the box desig... See more
Verified
My friend loved her gift, it arrived on time and in tact! Dropped a star as £30 expensive for 3 (albeit beautiful) biscuits and I had some trouble claiming the newbie discount I was offered and the su... See more
Company replied
Verified
I ordered the personalised ‘Get Well Soon’ chocolates for my daughter-in-law, who was recovering from surgery. She was absolutely delighted. She loved the tin they came in and sent me a picture of th... See more
Verified
I have just bought three separate items tailor made for different family members. Absolutely brilliant present and beautifully packaged too! I shall definitely order from you again. Very quick effic... See more
Verified
Biscuiteers are just amazing From the quality of the designs and of course the taste, everything about these goodies is just wonderful. Also the packaging and speed of delivery of the orders I have... See more
Verified
Ordered gift voucher for birthday present in September but not received. (Junk mail checked) Contacted Biscuiteers and they re-sent but little apology
Company replied
Verified
As always a well liked gift but a little disappointing this time that the recipient could not immediately see the contens in the box because the biscuits are covered in a dark wrapping. It would be b... See more
Company replied
Verified
Ideal pencil case biscuit set gift for a ‘starting at big school’ young recipient Well packaged to avoid damage in transit Delivered on the day requested Recipient was delighted What’s not to l... See more
Verified
I have ordered a few times from Biscuiteers. Their products are perfect. Beautifully decorated biscuits that taste absolutely delicious and always arrive in time. It’s a lovely way to send the perfect... See more
Verified
I needed to send a gift to some friends for the Jewish new year (Rosh Hashanah) and I found exactly what I was looking for on Biscuiteers with a box of lovely Rosh Hashanah themed biscuits. I ordered... See more
Verified
The packaging was excellent, ensuring the biscuits arrived in perfect condition. The actual biscuits were very artistic and tasted great - not too gingery & everyone liked them! I will definitely be o... See more
Verified
I bought five boxes of identical Christmas biscuits to give as gifts - but only got one gift card. The cards would have been identical i.e. "Merry Christmas love from the British family" not individ... See more
Company replied
Verified
I ordered two presents on two different days and both arrived on time the correct day and in excellent condition. Both recipients were pleased with their gift
Verified
Bought some DIY biscuits which contributed to charity. Arrived quickly. Were fun to decorate and a tasty treat.
Company replied
Verified
Gift for some stressed out friends, who relaxed and enjoyed the biscuits with their afternoon cuppa over a few days
Company replied
Verified
My Nephew was absolutely thrilled with the bird biscuits.i sent for his 7th birthday.... and he said they tasted fantastic too!
Company replied
Verified
Easy to order and very quick delivery, I have bought quite a few things from here and the biscuits are always amazing and look so pretty, thank you
Verified
The biscuits and tea I ordered were awesome! The biscuits were super tasty and had just the right crunch, and the tea was warm and relaxing. It was the perfect combo for a chill snack break—definitely... See more
Verified
The quality of every aspect from ordering to receiving, not to mention the biscuit itself, and the packaging, just a special treat for my daughter to receive. Thank you Biscuiteers :)
Company replied
Verified
I have used Biscuiteers many times to send a sweet message to family and friends. They never disappoint and when ordering I am confident that the recipient will love it.
Verified
Bought for birthday surprise ,delivered on time ,packaged well ,can't comment on taste etc
Company replied
Verified
Easy site to navigate, lots of choice and speedy delivery - will definitely shop again 😊
Company replied
Verified
The quality of the biscuits and the details on the biscuits were exceptional I was not sure what to expect having not used Biscuiteers before Everything exceeded my expectations Will certainly be o... See more
Verified
Ordered three separate birthday gifts and all were delivered on time and have received some very appreciative texts, thanking me for the delicious surprises! Well done again, Biscuiteers!
Verified
Prompt delivery and delicious biscuits amusingly decorated. They really cheered my grandson up after an nasty fall.
Verified
First order Present for friends who were delighted with a box of lovely cat themed biscuits. Will use again. Good communication.
Verified
A gift that always welcome. Particularly useful to working people that it fits through the letterbox.
Company replied
Verified
I ordered some brownies for a gift for my elderly aunt. They were delivered on the day requested and I’m told they were delicious!
Company replied
Verified
Excellent biscuits always and amazing service. Presentation and gift boxes so beautiful. I highly recommend these biscuits as a gift and for any special occasion.
Company replied
Verified
I leave in Argentina and Biscuiteers is the best way to be part of the celebrations of our loved ones in the UK.
Verified
Have used this company a few times and they never let you down. Wonderful products such a joy to send to that someone special.
Verified
Perfect gesture of goodwill. Packaged well and tasty too.
Company replied
Verified
fabulous product, wonderful packaging, a special gift for someone or yourself!
Company replied
Verified
This was a gift for a friend but it was prompt delivery and she said it was lovely.
Company replied
Verified
Perfect biscuits pieces of art really ,such a shame to bite into them ! They are really beautiful ,love the cars they were amazing wow . Easy to order ,fast delivery ,stunning packaging ,yummy bicke... See more
Company details
Written by the company
Our biscuits are hand-iced in London and each one is unique. Everything is made the old-fashioned way and we aim for 100% biscuit happiness! Choose from our luxury biscuits, chocolates and cakes, add a message (if you like), and we’ll carefully deliver your gift. We deliver worldwide, so no matter where they are, they’ll be sure to have 100% biscuit happiness.
Biscuit Happiness Guaranteed
Written by the company
- We're here to help
- Our luxury biscuits are made the old-fashioned way and we aim for 100% biscuit happiness on every order!
Contact info
Unit 2 Greenlea Park, Prince George's Road, SW19 2JD, London, United Kingdom
- +44 (0) 203 954 6650
- yum@biscuiteers.com
- www.biscuiteers.com
4.6
Excellent
9K reviews
Replied to 66% of negative reviews
Typically replies within 1 week
Verified
Always very happy . . .
Always very happy with the service and quality of products from the Biscuiteers!
I have been buying gifts from this amazing company for years and have every confidence that all will be satisfactorily prepared, delivered and delicious!! Thank you! X
October 8, 2025
Reply from Biscuiteers
Hi Josephine,
Thank you for leaving us a review about your experience with us!
We've spent a long time perfecting our biscuits and our packaging so it is always great to hear from our lovely customers. We're so happy we've been able to help you celebrate your special occasions over the years!
Best Wishes,
The Biscuiteers Team X
Verified
A double delight!
Ordered some chocolates and macrons as it was my birthday. Both arrived well packaged and have gone down a treat!
Particularly liked the autumnal twist for the macrons, something a bit different and displayed very invitingly in their box. Thankyou.
October 2, 2025
Reply from Biscuiteers
Hi Elisabeth,
Thank you for leaving us a review about your experience with us!
That sounds wonderful — we’re so glad you treated yourself and that everything arrived safely!
Our autumn macarons are a real seasonal favourite, so it’s lovely to hear you enjoyed the flavours and presentation.
If there’s anything further we can do for you, please don’t hesitate to get in touch with our team at yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Verified
Beautiful biscuits to celebrate the birth of a beautiful baby
I always enjoy purchasing from Biscuiteers. It was easy to choose and order the biscuits and I was kept informed when the biscuits were on the way. My friends were thrilled with the gift which was exquisite.
October 9, 2025
Reply from Biscuiteers
Hi Gillian,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear this — thank you for your kind words!
It’s wonderful to know the biscuits brought such joy to your friends, and that you found the whole process easy and seamless.
If there’s ever anything else we can do for you, please don’t hesitate to contact our team at yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
A cut above the rest
I used to order celebratory biscuits from another well known brand but Biscuiteers feel a cut above from the moment the beautiful tin arrives. The birthday hand iced biscuit tin I sent to my sister arrived quickly and well packaged with not a crumb out of place. We scheduled delivery for the morning of her big day and it landed right on time which is rare where she lives. The personalized message on the biscuit was spelled perfectly and matched the colour i'd chosen. unboxing was a proper little event, she said the biscuits smelled buttery and looked almost too pretty to eat.
So comparing to the old brand,these actually taste as good as they look and the designs are cleaner. On a separate order one letter box biscuit arrived with a tiny chip and customer service were quick to respond and sorted it right away. Well, a bit on the pricey side but the premium feel and reliable date scheduling make it worth it for me, for now I'll stick with Biscuiteers for gifts and corporate thank yous because the whole experience just WORKS!
October 1, 2025
Unprompted review
Reply from Biscuiteers
Hi Kelly,
Wow — what a wonderful review, thank you so much for sharing!
We’re absolutely delighted to hear that everything from the tin to the delivery (and even the buttery scent!) made the experience so special.
It means the world to know we’ve won you over and that your sister loved her gift.
If there’s ever anything further we can do for you, please don’t hesitate to contact our team at Yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Verified
Reply from Biscuiteers
Hi Jot,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear your gift was well received!
We often hear our biscuits are too good to eat — though we promise they taste just as wonderful as they look.
If there’s anything further we can do for you, please don’t hesitate to contact our team at Yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Verified
Too good to eat 😋
Good communication. My friend was delighted! He said they looked too good to eat!
October 1, 2025
Reply from Biscuiteers
Hi Liz,
We’re so glad to hear that!
It’s lovely to know your friend was delighted with their biscuits — we do hear that a lot, they really do look almost too good to eat!
Thank you so much for sharing your feedback.
Best Wishes,
The Biscuiteers Team X
Verified
Success!
This was my first order from Biscuiteers and I wasn't disappointed 😍. I ordered a biscuit in the shape of 21 for my nieces birthday. She loved it, looked and tasted great!
October 6, 2025
Reply from Biscuiteers
Hi Jessica,
Thank you for leaving us a review about your experience with us!
We're so glad to hear your first order with us went well and that you were happy with it! And it's great to hear your niece enjoyed her gift, we hope we were able to help make her day even more special!
Best Wishes,
The Biscuiteers Team X
Verified
our boxes of biscuits with personalised…
our boxes of biscuits with personalised messages were fantastic internal company thank you's delivered to our offices with no damage to very satisfied customers
October 8, 2025
Reply from Biscuiteers
Hi Alice,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear your personalised biscuit boxes arrived safely and made such a great impression as company thank yous.
It’s wonderful to know they were well received and enjoyed by your team.
Thank you for choosing us to help spread a little appreciation — that’s exactly what we love to hear.
If you ever need assistance with another corporate order, please don’t hesitate to get in touch at yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Verified
Excellent biscuits
Excellent biscuits, well delivered, and made it in advance of the estimated date so it was there on time for the birthday! Only issue was that the non-birthday members of the house tried to eat the majority!!
September 30, 2025
Reply from Biscuiteers
Hi Caille,
Thank you for leaving us a review about your experience with us!
We’re so happy to hear your biscuits arrived in perfect time for the celebration.
It sounds like they were a real hit with everyone in the house — we’ll take that as a great sign!
If you ever need a hand with another order, you can always reach us at yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Verified
Easy to use website
Easy to use website. Item given as a gift, I understand the recipient was very happy with her gift
September 30, 2025
Reply from Biscuiteers
Hi The,
Thank you for leaving us a review about your experience with us!
We’re so glad to hear your recipient loved their gift — that’s exactly what we love to hear!
Thank you for taking the time to share your experience, and we’re thrilled you found the website easy to use too.
If there’s anything further that we can do for you, please don’t hesitate to contact our team on Yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Verified
Fabulous as always ⭐️⭐️⭐️⭐️⭐️
October 7, 2025
Reply from Biscuiteers
Hi,
Thank you for leaving us a review about your experience with us!
We’re absolutely thrilled to know you’ve had another fabulous Biscuiteers experience — that’s exactly what we love to hear!
If there’s ever anything else we can do for you, please don’t hesitate to get in touch with our team at yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Verified
Easy to navigate website
Easy to navigate website.
Each time I've bought as a gift. All the recipients have said how lovely the biscuits were and how they enjoyed their gift.
September 29, 2025
Reply from Biscuiteers
Hey Carol,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear how much your recipients have enjoyed their biscuits — that really makes our day! 💝
Thank you for choosing us for your gifting occasions and for your kind words about our website too.
If there’s anything further that we can do for you, please don’t hesitate to contact our team at yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Verified
My friend loved her biscuits gift
My friend loved her biscuits gift , they arrived on time and I was kept up to date on the delivery, thank you .
October 6, 2025
Reply from Biscuiteers
Hi Ailsa,
Thank you for leaving us a review about your experience with us!
We’re thrilled that your friend loved her biscuit gift and that everything arrived right on time. It’s always our goal to make gifting as easy and joyful as possible!
If there’s anything further that we can do for you, please don’t hesitate to contact our team at yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Verified
Good customer service and lovely…
Good customer service and lovely biscuits, I send these almost every year out to friends. Issues with one lost delivery , but really easy to deal with customer service and they have replaced it immediately, very well packed and tracking available as soon as they are out with the courier .
June 19, 2025
Reply from Biscuiteers
Hi Christina,
Thank you so much for your lovely feedback!
We’re so glad to hear that our customer service team were able to help quickly when there was an issue with your delivery — and that your friends enjoy their biscuits year after year!
It’s always wonderful to hear from returning customers who continue to share a bit of biscuit magic.
If there’s anything further that we can do for you, please don’t hesitate to contact our team at yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Verified
Good Gifting
Easy site to navigate, lots of choice and speedy delivery - will definitely shop again 😊
October 4, 2025
Reply from Biscuiteers
Hi Elaine,
Thank you for leaving us a review about your experience with us!
We’re so glad to hear you found the site easy to use and loved the range of choices! 😊
It’s wonderful to know your order arrived quickly too — we’ll be delighted to welcome you back again soon for another Biscuiteers treat.
If there’s ever anything else we can do for you, please don’t hesitate to contact our team at yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Verified
I have been using Biscuiteers for 6…
I have been using Biscuiteers for 6 years now after work sent me a box for a BIG Birthday. Since then I have used them for Engagements, Weddings, Births, Christening, Anniversaries & of course Birthdays. I just love the “Surprise” they give to the recipients and now they Copy Me🥳 So Thank You🤗
October 3, 2025
Reply from Biscuiteers
Hi Miss,
Thank you for leaving us a review about your experience with us!
What a wonderful message — thank you so much for sharing this! 💖
We’re absolutely thrilled to hear you’ve been part of the Biscuiteers family for six years and that our biscuits have helped you celebrate so many special milestones. Knowing that your recipients now “copy you” made us smile — that’s the sweetest compliment we could receive! 🥰
Thank you again for your continued support — it means the world to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out to our team at yum@biscuiteers.com
Best Wishes,
The Biscuiteers Team X
Verified
A good product, but expensive
A good product, but expensive for what it is. As a special treat, maybe, but expensive. Note the tins are all the same, plain tins, with stickers on them to denote the different contents (birthday, christmas, etc), rather than being painted tins, which was slightly disappointing for me (although they dont claim anything different). The taste and quality of the biscuits is very good, but the cost and slightly disappointing tins reflect the 3 star only review.
November 1, 2024
Reply from Biscuiteers
Hi Matt,
Thanks so much for getting in touch, and I’m really sorry to hear that you were disappointed with the quality of the tin and felt the biscuits were expensive.
All our biscuits are lovingly baked and hand-iced by artists in London, and we see them as a true luxury gift. We believe our prices reflect the craftsmanship, quality ingredients, and the uniqueness of each handmade biscuit.
We do our best to be transparent by including tin sizes and full product details on every page of our website.
We also really appreciate your feedback about the tins. We regularly update our designs and prints, and to minimise waste, we use the same tin types with different decorative stickers for various collections. This helps us reduce environmental impact while still offering a beautifully designed and premium presentation.
Your comments have been shared with our product development and packaging teams for review.
If there’s anything else we can do for you, please don’t hesitate to reach out to us at yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Verified
A gift that always welcome
A gift that always welcome. Particularly useful to working people that it fits through the letterbox.
October 2, 2025
Reply from Biscuiteers
Hi Christine,
Thank you for leaving us a review about your experience with us!
We're so glad to hear you were happy with your letterbox gift.
Best Wishes,
The Biscuiteers Team X
I am so sad! How could this happen?
I am not sure this review has any purpose. I brought about seven boxes of the nicely decorated and deceitful cookies back to Texas. I purchased them on Oct 13, 2023. I wanted to offer two of the do-it-yourself kits as a gift for a bridal shower. I also bought other boxes for my grandchildren and friends. I bought boxes of different styles. I opened one box to try it, the CAR collections to share with a friend last week, after all my bragging about your delicious cookies, I had a very embarrassing experience. My friend discreetly left her cookie on the side; it was that bad. The cookies are as hard as a rock. They are flavourless and dry. After all the time, effort, and cost I invested in purchasing your items and bringing them back to the USA, it is shameful. I will provide the person in charge with the receipt and payment form. I want my money back!
September 14, 2025
Unprompted review
Reply from Biscuiteers
Hi Lolli,
Thank you for getting in touch, and I’m so sorry to hear about your experience.
If you haven’t already, please do reach out directly to our customer service team at Yum@biscuiteers.com with your order details. We’ll be very happy to look into this for you.
From your note, it looks like the biscuits were purchased on the 13th of October 2023. If that is the case, we wouldn’t recommend consuming them, as the texture and flavour can change over time and they will now be well past their best before dates on the tin.
We’re truly sorry for any disappointment caused, please do get in touch with our team so we can help further.
Verified
A lovely gift for a friend
This was a gift for a friend but it was prompt delivery and she said it was lovely.
October 1, 2025
Reply from Biscuiteers
Hi G,
Thank you for leaving us a review about your experience with us!
We’re so glad to hear your gift arrived promptly and that your friend loved it! Thank you for choosing Biscuiteers to help celebrate — we always love being part of those special moments.
If there’s anything further we can do for you, please don’t hesitate to contact our team at Yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
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