Won't order from ELC again!
I had chosen to order a water play table online from Early Learning Centre for my 22-month old grandson as I had thought they are a reputable brand so I trusted them. That was a mistake in the first place! Firstly the table was delivered on a Friday without the 10 accompanying play accessories and, more importantly, without the plug in the bottom of the table, thus making it completely useless as the water simply poured straight out. I called ELC's customer service on the Saturday and was told that I needed to send photos of the missing items to their customer service dept which I did on the Sunday. They told me that the missing items would be sent separately directly to my son and daughter-in-law's house. However, they didn't arrive until the following Thursday and the important plug was STILL missing, making the item STILL unusable. I complained again to the customer service dept who told me that I would be eligible for a refund but that I would need to bring the items into a store to get that. There are now hardly any ELC stores left near me, including at Brent Cross Shopping Centre, where I went to try and get a refund only to find that ELC is no longer at BX. I can't be bothered to keep trying but will never order from ELC again. Be warned if you order from them!!
July 1, 2025
Unprompted review