I have been using Biscuiteers for 6 years now after work sent me a box for a BIG Birthday. Since then I have used them for Engagements, Weddings, Births, Christening, Anniversaries & of course Birthda... See more
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Our biscuits are hand-iced in London and each one is unique. Everything is made the old-fashioned way and we aim for 100% biscuit happiness! Choose from our luxury biscuits, chocolates and cakes, add a message (if you like), and we’ll carefully deliver your gift. We deliver worldwide, so no matter where they are, they’ll be sure to have 100% biscuit happiness.
Written by the company
Unit 2 Greenlea Park, Prince George's Road, SW19 2JD, London, United Kingdom
Replied to 66% of negative reviews
Typically replies within 1 week
I am not sure this review has any purpose. I brought about seven boxes of the nicely decorated and deceitful cookies back to Texas. I purchased them on Oct 13, 2023. I wanted to offer two of the do-it-yourself kits as a gift for a bridal shower. I also bought other boxes for my grandchildren and friends. I bought boxes of different styles. I opened one box to try it, the CAR collections to share with a friend last week, after all my bragging about your delicious cookies, I had a very embarrassing experience. My friend discreetly left her cookie on the side; it was that bad. The cookies are as hard as a rock. They are flavourless and dry. After all the time, effort, and cost I invested in purchasing your items and bringing them back to the USA, it is shameful. I will provide the person in charge with the receipt and payment form. I want my money back!
Reply from Biscuiteers
This was a gift for a friend but it was prompt delivery and she said it was lovely.
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Bought some DIY biscuits which contributed to charity. Arrived quickly. Were fun to decorate and a tasty treat.
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I sent a Biscuiteer gift to an old friend who lives in the Netherlands. Not only did the package arrive quickly, it was actually delivered on his birthday which made a big impact. Fabulous service & fun products.
Reply from Biscuiteers
I have a problem, have called 5 times asking someone to get back to me all to no avail. PLEASE will someone call me regarding my order number 2001734677 - Name is Christopher Clift and my telephone number is 07817592118
Reply from Biscuiteers
Perfect gesture of goodwill. Packaged well and tasty too.
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Easy to order, beautifully iced biscuits, delivery when requested
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My Nephew was absolutely thrilled with the bird biscuits.i sent for his 7th birthday.... and he said they tasted fantastic too!
Reply from Biscuiteers
Bought for birthday surprise ,delivered on time ,packaged well ,can't comment on taste etc
Reply from Biscuiteers
Great experience choosing and buying on line as a present for an old friend, and I actually got to eat one of the pies. I have to say I was slightly disappointed they seemed a little dry, and not very special compared to the biscuits I usually buy as presents. They did look beautiful and the packing was secure.
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BE AWARE of Biscuiteers.com Misleading prices and Terrible customer service.
I paid £20 extra for same-day delivery, expecting my order to arrive on the same day I placed it. That’s what same-day means, right? Apparently not to Biscuiteers.
Despite the premium charge, my order didn't arrive until the next day, completely missing the occasion it was intended for. When I contacted customer service, rather than acknowledging the issue or offering a refund, they argued non-stop, refused to take responsibility, and showed zero accountability.
No apology, no solution, just a string of excuses and deflection. For a company that markets itself as a high-end gift service, this was shockingly poor service and misleading at best.
Save your money and your stress, I won't be ordering again, and I suggest you don't either.
Reply from Biscuiteers
I ordered some brownies for a gift for my elderly aunt. They were delivered on the day requested and I’m told they were delicious!
Reply from Biscuiteers
Excellent biscuits always and amazing service. Presentation and gift boxes so beautiful. I highly recommend these biscuits as a gift and for any special occasion.
Reply from Biscuiteers
fabulous product, wonderful packaging, a special gift for someone or yourself!
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Reply from Biscuiteers
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