Biscuiteers Reviews 9,123

TrustScore 4.5 out of 5

4.6

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their perfect condition, delicious taste, and beautiful decoration. Consumers appreciate that orders arrive promptly and are well-packaged, ensuring they are not damaged during transit. People also love the brand for its ability to provide unique and memorable gifts suitable for various occasions. The company's delivery service, order processing, product quality, and overall service receive high marks from reviewers. Customers find it easy to order and appreciate the clear communication and efficient service. Many reviewers express their intention to order again, citing the positive experiences they and their gift recipients have had with the company's products.

Based on these reviews

Rated 5 out of 5 stars
Verified

I have been using Biscuiteers for 6 years now after work sent me a box for a BIG Birthday. Since then I have used them for Engagements, Weddings, Births, Christening, Anniversaries & of course Birthda... See more

Company replied

Rated 5 out of 5 stars
Verified

Great experience choosing and buying on line as a present for an old friend, and I actually got to eat one of the pies. I have to say I was slightly disappointed they seemed a little dry, and not very... See more

Company replied

Rated 5 out of 5 stars
Verified

I sent a Biscuiteer gift to an old friend who lives in the Netherlands. Not only did the package arrive quickly, it was actually delivered on his birthday which made a big impact. Fabulous service & f... See more

Company replied

Rated 5 out of 5 stars
Verified

Great product, beautiful detail, delivered on the day of a milestone birthday (the day coincides with Biscuiteers 18th birthday too!) and pre-ordered two weeks in advance. Special 18 -year- old was de... See more

Rated 3 out of 5 stars
Verified

A good product, but expensive for what it is. As a special treat, maybe, but expensive. Note the tins are all the same, plain tins, with stickers on them to denote the different contents (birthday, ch... See more

Company replied

Rated 4 out of 5 stars
Verified

Good customer service and lovely biscuits, I send these almost every year out to friends. Issues with one lost delivery , but really easy to deal with customer service and they have replaced it immedi... See more

Company replied

Rated 5 out of 5 stars
Verified

I had a little problem with breakages with the Halloween house, but as soon as I emailed the company and showed them what had happened, a new Halloween house was sent straight out to me. The service w... See more

Company replied

Rated 5 out of 5 stars
Verified

Great, clear website clearly showing the choices on offer. I chose three different items for my families birthdays based on their tastes, so it was really easy e.g. gin biscuits. The first one wil... See more

Rated 3 out of 5 stars
Verified

Unfortunately, my fault, I gave the wrong address for the recipient. Despite spending several hours leaving messages on whatever phone numbers I could find I was too late to prevent despatch to the w... See more

Company replied

Rated 5 out of 5 stars
Verified

Beautifully shaped and iced biscuits!! Sent as gifts and absolutely loved!! Now ordering again for someone else. Highly recommend this company, presented beautifully in tin biscuit trays or boxed, ver... See more

Rated 5 out of 5 stars
Verified

The parcel arrived on time, as stated, which was important to me because I had a deadline. The beautiful tins were sealed so I had to trust that all was in order. I'm sure it was because I heard the... See more

Rated 5 out of 5 stars
Verified

I made my first on line purchase with you last week and was so impressed with both speed of service and the iced gift itself . The recipient said that she was absolutely blown away by the personalised... See more

Rated 3 out of 5 stars
Verified

I have ordered quite a few of your products before and been very pleased with them, but I must be honest and say I thought the birthday letterbox biscuits tasted slightly stale. So, disappointed this... See more

Company replied

Rated 5 out of 5 stars
Verified

Purchased a letterbox gift ( the blonde swimsuit biscuit) as it reminded me of my daughter when she was very young. She loved it and said it tasted delicious. So thankyou from both of us for evoking s... See more

Rated 5 out of 5 stars
Verified

So easy and professional to order. The delivery is so well documented, step by step they keep you informed until the parcel has arrived. And I absolutely love the beautiful packaging and the box desig... See more

Rated 4 out of 5 stars
Verified

My friend loved her gift, it arrived on time and in tact! Dropped a star as £30 expensive for 3 (albeit beautiful) biscuits and I had some trouble claiming the newbie discount I was offered and the su... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered the personalised ‘Get Well Soon’ chocolates for my daughter-in-law, who was recovering from surgery. She was absolutely delighted. She loved the tin they came in and sent me a picture of th... See more

Rated 5 out of 5 stars
Verified

I have just bought three separate items tailor made for different family members. Absolutely brilliant present and beautifully packaged too! I shall definitely order from you again. Very quick effic... See more

Rated 5 out of 5 stars
Verified

Biscuiteers are just amazing From the quality of the designs and of course the taste, everything about these goodies is just wonderful. Also the packaging and speed of delivery of the orders I have... See more

Rated 3 out of 5 stars
Verified

Ordered gift voucher for birthday present in September but not received. (Junk mail checked) Contacted Biscuiteers and they re-sent but little apology

Company replied

Rated 4 out of 5 stars
Verified

As always a well liked gift but a little disappointing this time that the recipient could not immediately see the contens in the box because the biscuits are covered in a dark wrapping. It would be b... See more

Company replied

Rated 5 out of 5 stars
Verified

Ideal pencil case biscuit set gift for a ‘starting at big school’ young recipient Well packaged to avoid damage in transit Delivered on the day requested Recipient was delighted What’s not to l... See more

Rated 5 out of 5 stars
Verified

I have ordered a few times from Biscuiteers. Their products are perfect. Beautifully decorated biscuits that taste absolutely delicious and always arrive in time. It’s a lovely way to send the perfect... See more

Rated 5 out of 5 stars
Verified

I needed to send a gift to some friends for the Jewish new year (Rosh Hashanah) and I found exactly what I was looking for on Biscuiteers with a box of lovely Rosh Hashanah themed biscuits. I ordered... See more

Rated 5 out of 5 stars
Verified

The packaging was excellent, ensuring the biscuits arrived in perfect condition. The actual biscuits were very artistic and tasted great - not too gingery & everyone liked them! I will definitely be o... See more

Rated 3 out of 5 stars
Verified

I bought five boxes of identical Christmas biscuits to give as gifts - but only got one gift card. The cards would have been identical i.e. "Merry Christmas love from the British family" not individ... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered two presents on two different days and both arrived on time the correct day and in excellent condition. Both recipients were pleased with their gift

Rated 5 out of 5 stars
Verified

Bought some DIY biscuits which contributed to charity. Arrived quickly. Were fun to decorate and a tasty treat.

Company replied

Rated 5 out of 5 stars
Verified

Gift for some stressed out friends, who relaxed and enjoyed the biscuits with their afternoon cuppa over a few days

Company replied

Rated 5 out of 5 stars
Verified

My Nephew was absolutely thrilled with the bird biscuits.i sent for his 7th birthday.... and he said they tasted fantastic too!

Company replied

Rated 5 out of 5 stars
Verified

Easy to order and very quick delivery, I have bought quite a few things from here and the biscuits are always amazing and look so pretty, thank you

Rated 5 out of 5 stars
Verified

The biscuits and tea I ordered were awesome! The biscuits were super tasty and had just the right crunch, and the tea was warm and relaxing. It was the perfect combo for a chill snack break—definitely... See more

Rated 5 out of 5 stars
Verified

The quality of every aspect from ordering to receiving, not to mention the biscuit itself, and the packaging, just a special treat for my daughter to receive. Thank you Biscuiteers :)

Company replied

Rated 5 out of 5 stars
Verified

I have used Biscuiteers many times to send a sweet message to family and friends. They never disappoint and when ordering I am confident that the recipient will love it.

Rated 5 out of 5 stars
Verified

Bought for birthday surprise ,delivered on time ,packaged well ,can't comment on taste etc

Company replied

Rated 5 out of 5 stars
Verified

Easy site to navigate, lots of choice and speedy delivery - will definitely shop again 😊

Company replied

Rated 5 out of 5 stars
Verified

The quality of the biscuits and the details on the biscuits were exceptional I was not sure what to expect having not used Biscuiteers before Everything exceeded my expectations Will certainly be o... See more

Rated 5 out of 5 stars
Verified

Ordered three separate birthday gifts and all were delivered on time and have received some very appreciative texts, thanking me for the delicious surprises! Well done again, Biscuiteers!

Rated 5 out of 5 stars
Verified

Prompt delivery and delicious biscuits amusingly decorated. They really cheered my grandson up after an nasty fall.

Rated 5 out of 5 stars
Verified

First order Present for friends who were delighted with a box of lovely cat themed biscuits. Will use again. Good communication.

Rated 5 out of 5 stars
Verified

A gift that always welcome. Particularly useful to working people that it fits through the letterbox.

Company replied

Rated 5 out of 5 stars
Verified

I ordered some brownies for a gift for my elderly aunt. They were delivered on the day requested and I’m told they were delicious!

Company replied

Rated 5 out of 5 stars
Verified

Excellent biscuits always and amazing service. Presentation and gift boxes so beautiful. I highly recommend these biscuits as a gift and for any special occasion.

Company replied

Rated 5 out of 5 stars
Verified

I leave in Argentina and Biscuiteers is the best way to be part of the celebrations of our loved ones in the UK.

Rated 5 out of 5 stars
Verified

Have used this company a few times and they never let you down. Wonderful products such a joy to send to that someone special.

Rated 5 out of 5 stars
Verified

Perfect gesture of goodwill. Packaged well and tasty too.

Company replied

Rated 5 out of 5 stars
Verified

fabulous product, wonderful packaging, a special gift for someone or yourself!

Company replied

Rated 5 out of 5 stars
Verified

This was a gift for a friend but it was prompt delivery and she said it was lovely.

Company replied

Rated 5 out of 5 stars
Verified

Perfect biscuits pieces of art really ,such a shame to bite into them ! They are really beautiful ,love the cars they were amazing wow . Easy to order ,fast delivery ,stunning packaging ,yummy bicke... See more

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Company details

  1. Gift Shop
  2. Bakery
  3. Cake Shop
  4. Chocolate Artisan

Written by the company

Our biscuits are hand-iced in London and each one is unique. Everything is made the old-fashioned way and we aim for 100% biscuit happiness! Choose from our luxury biscuits, chocolates and cakes, add a message (if you like), and we’ll carefully deliver your gift. We deliver worldwide, so no matter where they are, they’ll be sure to have 100% biscuit happiness.

Biscuit Happiness Guaranteed

Written by the company

We're here to help
Our luxury biscuits are made the old-fashioned way and we aim for 100% biscuit happiness on every order!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

I am so sad! How could this happen?

I am not sure this review has any purpose. I brought about seven boxes of the nicely decorated and deceitful cookies back to Texas. I purchased them on Oct 13, 2023. I wanted to offer two of the do-it-yourself kits as a gift for a bridal shower. I also bought other boxes for my grandchildren and friends. I bought boxes of different styles. I opened one box to try it, the CAR collections to share with a friend last week, after all my bragging about your delicious cookies, I had a very embarrassing experience. My friend discreetly left her cookie on the side; it was that bad. The cookies are as hard as a rock. They are flavourless and dry. After all the time, effort, and cost I invested in purchasing your items and bringing them back to the USA, it is shameful. I will provide the person in charge with the receipt and payment form. I want my money back!

September 14, 2025
Unprompted review
Biscuiteers logo

Reply from Biscuiteers

Hi Lolli, 

Thank you for getting in touch, and I’m so sorry to hear about your experience.

If you haven’t already, please do reach out directly to our customer service team at Yum@biscuiteers.com with your order details. We’ll be very happy to look into this for you.

From your note, it looks like the biscuits were purchased on the 13th of October 2023. If that is the case, we wouldn’t recommend consuming them, as the texture and flavour can change over time and they will now be well past their best before dates on the tin.

We’re truly sorry for any disappointment caused, please do get in touch with our team so we can help further.

Rated 5 out of 5 stars
Verified

A lovely gift for a friend

This was a gift for a friend but it was prompt delivery and she said it was lovely.

October 1, 2025
Biscuiteers logo

Reply from Biscuiteers

Hi G​,

Thank you for leaving us a review about your experience with us!

We’re so glad to hear your gift arrived promptly and that your friend loved it! Thank you for choosing Biscuiteers to help celebrate — we always love being part of those special moments.

If there’s anything further we can do for you, please don’t hesitate to contact our team at Yum@biscuiteers.com.

Best Wishes, 
The Biscuiteers Team X

Rated 5 out of 5 stars
Verified

Didnt take long to be delivered

Didnt take long to be delivered

October 1, 2025
Biscuiteers logo

Reply from Biscuiteers

Hi Jacqueline​,

Thank you for leaving us a review about your experience with us!

We're very happy to hear we were able to get your order to you in good time.

Best Wishes, 
The Biscuiteers Team X

Rated 5 out of 5 stars
Verified

Beautiful and delicious biscuits

Great service, great product

October 1, 2025
Biscuiteers logo

Reply from Biscuiteers

Hi Shelley​,

Thank you for leaving us a review about your experience with us!

Thank you so much for your lovely review! We’re delighted to hear you enjoyed both the biscuits and the service — that’s exactly what we love to deliver.

If there’s anything further we can do for you, please don’t hesitate to contact our team at Yum@biscuiteers.com.

Best Wishes, 
The Biscuiteers Team X

Rated 5 out of 5 stars
Verified

Fun DIY biscuits

Bought some DIY biscuits which contributed to charity. Arrived quickly. Were fun to decorate and a tasty treat.

October 1, 2025
Biscuiteers logo

Reply from Biscuiteers

Hey!

Thank you for leaving us a review about your experience with us!

We’re so glad to hear you enjoyed your DIY biscuits! It’s wonderful to know they were fun to decorate, tasty to eat, and that your purchase contributed to a great cause.

If there’s anything further we can do for you, please don’t hesitate to contact our team at yum@biscuiteers.com (mailto:yum@biscuiteers.com).

Best Wishes, 
The Biscuiteers Team X

Rated 5 out of 5 stars
Verified

Perfect International Delivery

I sent a Biscuiteer gift to an old friend who lives in the Netherlands. Not only did the package arrive quickly, it was actually delivered on his birthday which made a big impact. Fabulous service & fun products.

October 4, 2025
Biscuiteers logo

Reply from Biscuiteers

Hi Karin​,

Thank you for leaving us a review about your experience with us!

That’s wonderful to hear! We’re so glad your gift arrived on time and made such a special impact on your friend’s birthday.

We always love bringing a little biscuit magic to all of our customers, and it’s fantastic to know we could do that for you and your recipient. We hope they absolutely loved the biscuits!

If there’s anything further we can do for you, please don’t hesitate to contact our team at yum@biscuiteers.com (mailto:yum@biscuiteers.com).

Best Wishes, 
The Biscuiteers Team X

Rated 2 out of 5 stars
Verified

I have a problem

I have a problem, have called 5 times asking someone to get back to me all to no avail. PLEASE will someone call me regarding my order number 2001734677 - Name is Christopher Clift and my telephone number is 07817592118

September 30, 2025
Biscuiteers logo

Reply from Biscuiteers

Hi Christopher,

I’m really sorry you’ve had trouble reaching us and haven’t yet received a response.

Please could you email our customer service team directly at yum@biscuiteers.com? They’ll be able to locate your order and get back to you as soon as possible.

For your own security, we’ll need to ask Trustpilot to remove your phone number from your review — for privacy reasons, we can’t have your personal contact details visible publicly.

Thank you for your understanding, and we’re sorry again for the frustration caused.

Best wishes,
The Biscuiteers Team X

Rated 5 out of 5 stars
Verified

Perfect gesture of goodwill

Perfect gesture of goodwill. Packaged well and tasty too.

September 30, 2025
Biscuiteers logo

Reply from Biscuiteers

Hi Linda​,

Thank you for leaving us a review about your experience with us!

We’re so pleased to hear that! Thank you for taking the time to share such lovely feedback — we’re thrilled you enjoyed both the biscuits and the packaging. 

If there’s anything further we can do for you, please don’t hesitate to contact our team at Yum@biscuiteers.com

Best Wishes, 
The Biscuiteers Team X

Rated 5 out of 5 stars
Verified

Excellent service

Easy to order, beautifully iced biscuits, delivery when requested

September 30, 2025
Biscuiteers logo

Reply from Biscuiteers

Hi simon​,

Thank you for leaving us a review about your experience with us!

So lovely to hear that your order arrived right on time and that you were happy with how beautifully iced the biscuits were! We take a lot of pride in the care and detail that goes into each one, so it’s wonderful to know that shone through.

If there’s anything further we can do for you, please don’t hesitate to contact our team at Yum@biscuiteers.com — we’d love to help!

Best Wishes, 
The Biscuiteers Team X

Rated 5 out of 5 stars
Verified

Great fun decorating

Great fun decorating the unicorn. Tasted good

September 22, 2025
Biscuiteers logo

Reply from Biscuiteers

Hi Peter​,

Thank you for leaving us a review about your experience with us!

We’re so pleased to hear you had fun decorating your unicorn biscuits — and that they tasted just as good as they looked!

If there’s anything further we can do for you, please don’t hesitate to contact our team at Yum@biscuiteers.com

Best Wishes, 
The Biscuiteers Team X

Rated 5 out of 5 stars
Verified

Happy budding ornathologist!

My Nephew was absolutely thrilled with the bird biscuits.i sent for his 7th birthday.... and he said they tasted fantastic too!

September 30, 2025
Biscuiteers logo

Reply from Biscuiteers

Hi Deirdre​,

Thank you for leaving us a review about your experience with us!

That’s so lovely to hear! We’re thrilled your nephew enjoyed his birthday biscuits and that they went down a treat. 

If there’s anything further we can do for you, please don’t hesitate to contact our team at Yum@biscuiteers.com

Best Wishes, 
The Biscuiteers Team X

Rated 5 out of 5 stars
Verified

Bought for birthday surprise ,delivered…

Bought for birthday surprise ,delivered on time ,packaged well ,can't comment on taste etc

September 30, 2025
Biscuiteers logo

Reply from Biscuiteers

Hi Marie​,

Thank you for leaving us a review about your experience with us!

We're so glad the order arrived on time and in perfect condition. 

If there's anything further we can do for you, please don't hesitate to contact our team at Yum@biscuiteers.com

Best Wishes, 
The Biscuiteers Team X

Rated 5 out of 5 stars
Verified

Great experience choosing and buying on…

Great experience choosing and buying on line as a present for an old friend, and I actually got to eat one of the pies. I have to say I was slightly disappointed they seemed a little dry, and not very special compared to the biscuits I usually buy as presents. They did look beautiful and the packing was secure.

September 29, 2025
Biscuiteers logo

Reply from Biscuiteers

Hi Patricia​,

Thank you for leaving us a review about your experience with us!

It's lovely to hear you were mostly happy with your Biscuiteers experience. I'm sorry the pie didn't quite live up to our usual standards, if you would like to leave any further feedback then don't hesitate to get in touch with us at yum@biscuiteers.com 

Best Wishes, 
The Biscuiteers Team X

Rated 5 out of 5 stars
Verified

Wonderful service

Quick delivery, everything as ordered. Wonderful service

September 29, 2025
Biscuiteers logo

Reply from Biscuiteers

Hi Yvonne​,

Thank you for leaving us a review about your experience with us!

We've very pleased to hear your were happy with our service.

If there's ever anything we can do to help don't hesitate to reach out to us at yum@biscuiteers.com 

Best Wishes, 
The Biscuiteers Team X

Rated 5 out of 5 stars
Verified

First aid biscuits

These biscuits are lovely and look amazing
So tasty too

September 29, 2025
Biscuiteers logo

Reply from Biscuiteers

Hi Mrs Stewart​,

Thank you for leaving us a review about your experience with us!

We’re delighted to hear you enjoyed both the look and the taste of the biscuits. 

If there’s ever anything further we can do for you, please don’t hesitate to reach out to our team at Yum@biscuiteers.com

Best Wishes, 
The Biscuiteers Team X

Rated 1 out of 5 stars

BE AWARE of Biscuiteers.com

BE AWARE of Biscuiteers.com Misleading prices and Terrible customer service.

I paid £20 extra for same-day delivery, expecting my order to arrive on the same day I placed it. That’s what same-day means, right? Apparently not to Biscuiteers.

Despite the premium charge, my order didn't arrive until the next day, completely missing the occasion it was intended for. When I contacted customer service, rather than acknowledging the issue or offering a refund, they argued non-stop, refused to take responsibility, and showed zero accountability.

No apology, no solution, just a string of excuses and deflection. For a company that markets itself as a high-end gift service, this was shockingly poor service and misleading at best.

Save your money and your stress, I won't be ordering again, and I suggest you don't either.

September 22, 2025
Unprompted review
Biscuiteers logo

Reply from Biscuiteers

Hi Andrea​,

Thank you for leaving us a review about your experience with us!

We’re very sorry to hear about your disappointment – we completely understand how frustrating it must have been for your order to arrive later than you expected, especially for a time-sensitive occasion.

To clarify how our system works: at checkout, customers are asked to select a delivery date before selecting their delivery service and continuing through the process. If that is not done, then this defaults to the next day, as our standard delivery is next-day as opposed to same-day. 

For orders to be delivered on the same day they are placed (available for London postcodes), the delivery date must be changed to the same calendar day before completing checkout. In this case, the date selected was the following day, which is why the order was dispatched and delivered then.

We know how important it is that gifts arrive on time, so we’ll continue to review how this is communicated on our website to make it as clear as possible. 

Should you wish to place another order in the future, our team at Yum@biscuiteers.com would be more than happy to guide you through the delivery options to make sure your gift arrives exactly when you need it.

Best Wishes, 
The Biscuiteers Team X

Rated 5 out of 5 stars
Verified

Gifted brownies

I ordered some brownies for a gift for my elderly aunt. They were delivered on the day requested and I’m told they were delicious!

September 20, 2025
Biscuiteers logo

Reply from Biscuiteers

Hi Jems​,

Thank you for leaving us a review about your experience with us!

We’re thrilled to hear you enjoyed both the biscuits and the packaging — we love creating gifts that feel truly special, whether for a loved one or as a treat for yourself.

If there is anything further that we can do for you, please don't hesitate to contact our team on Yum@biscuiteers.com

Best Wishes, 
The Biscuiteers Team X

Rated 5 out of 5 stars
Verified

Excellent biscuits always and amazing…

Excellent biscuits always and amazing service. Presentation and gift boxes so beautiful. I highly recommend these biscuits as a gift and for any special occasion.

September 20, 2025
Biscuiteers logo

Reply from Biscuiteers

Hi Jas​,

Thank you for leaving us a review about your experience with us!

We're so glad you enjoyed your biscuits. We've spent a long time perfecting our biscuits and our packaging so it is always lovely to hear our customers appreciate them. 

Best Wishes, 
The Biscuiteers Team X

Rated 5 out of 5 stars
Verified

fabulous product

fabulous product, wonderful packaging, a special gift for someone or yourself!

September 26, 2025
Biscuiteers logo

Reply from Biscuiteers

Hi Mary,

Thank you for leaving us a review about your experience with us!

We’re thrilled to hear you enjoyed both the biscuits and the packaging — we love creating gifts that feel truly special, whether for a loved one or as a treat for yourself.

If there is anything further that we can do for you, please don't hesitate to contact our team on Yum@biscuiteers.com

Best Wishes, 
The Biscuiteers Team X

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service, arrived next day and packaged well.

September 26, 2025
Biscuiteers logo

Reply from Biscuiteers

Hi Abigail​,

Thank you for leaving us a review about your experience with us!

We've very glad to hear you were happy with your biscuits! 

Best Wishes, 
The Biscuiteers Team X

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