Biscuiteers Reviews 9,123

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their perfect condition, delicious taste, and beautiful decoration. Consumers appreciate that orders arrive promptly and are well-packaged, ensuring they are not damaged during transit. People also love the brand for its ability to provide unique and memorable gifts suitable for various occasions. The company's delivery service, order processing, product quality, and overall service receive high marks from reviewers. Customers find it easy to order and appreciate the clear communication and efficient service. Many reviewers express their intention to order again, citing the positive experiences they and their gift recipients have had with the company's products.

Based on these reviews

Rated 5 out of 5 stars
Verified

I have been using Biscuiteers for 6 years now after work sent me a box for a BIG Birthday. Since then I have used them for Engagements, Weddings, Births, Christening, Anniversaries & of course Birthda... See more

Company replied

Rated 5 out of 5 stars
Verified

Great experience choosing and buying on line as a present for an old friend, and I actually got to eat one of the pies. I have to say I was slightly disappointed they seemed a little dry, and not very... See more

Company replied

Rated 5 out of 5 stars
Verified

I sent a Biscuiteer gift to an old friend who lives in the Netherlands. Not only did the package arrive quickly, it was actually delivered on his birthday which made a big impact. Fabulous service & f... See more

Company replied

Rated 5 out of 5 stars
Verified

Great product, beautiful detail, delivered on the day of a milestone birthday (the day coincides with Biscuiteers 18th birthday too!) and pre-ordered two weeks in advance. Special 18 -year- old was de... See more

Rated 3 out of 5 stars
Verified

A good product, but expensive for what it is. As a special treat, maybe, but expensive. Note the tins are all the same, plain tins, with stickers on them to denote the different contents (birthday, ch... See more

Company replied

Rated 4 out of 5 stars
Verified

Good customer service and lovely biscuits, I send these almost every year out to friends. Issues with one lost delivery , but really easy to deal with customer service and they have replaced it immedi... See more

Company replied

Rated 5 out of 5 stars
Verified

I had a little problem with breakages with the Halloween house, but as soon as I emailed the company and showed them what had happened, a new Halloween house was sent straight out to me. The service w... See more

Company replied

Rated 5 out of 5 stars
Verified

Great, clear website clearly showing the choices on offer. I chose three different items for my families birthdays based on their tastes, so it was really easy e.g. gin biscuits. The first one wil... See more

Rated 3 out of 5 stars
Verified

Unfortunately, my fault, I gave the wrong address for the recipient. Despite spending several hours leaving messages on whatever phone numbers I could find I was too late to prevent despatch to the w... See more

Company replied

Rated 5 out of 5 stars
Verified

Beautifully shaped and iced biscuits!! Sent as gifts and absolutely loved!! Now ordering again for someone else. Highly recommend this company, presented beautifully in tin biscuit trays or boxed, ver... See more

Rated 5 out of 5 stars
Verified

The parcel arrived on time, as stated, which was important to me because I had a deadline. The beautiful tins were sealed so I had to trust that all was in order. I'm sure it was because I heard the... See more

Rated 5 out of 5 stars
Verified

I made my first on line purchase with you last week and was so impressed with both speed of service and the iced gift itself . The recipient said that she was absolutely blown away by the personalised... See more

Rated 3 out of 5 stars
Verified

I have ordered quite a few of your products before and been very pleased with them, but I must be honest and say I thought the birthday letterbox biscuits tasted slightly stale. So, disappointed this... See more

Company replied

Rated 5 out of 5 stars
Verified

Purchased a letterbox gift ( the blonde swimsuit biscuit) as it reminded me of my daughter when she was very young. She loved it and said it tasted delicious. So thankyou from both of us for evoking s... See more

Rated 5 out of 5 stars
Verified

So easy and professional to order. The delivery is so well documented, step by step they keep you informed until the parcel has arrived. And I absolutely love the beautiful packaging and the box desig... See more

Rated 4 out of 5 stars
Verified

My friend loved her gift, it arrived on time and in tact! Dropped a star as £30 expensive for 3 (albeit beautiful) biscuits and I had some trouble claiming the newbie discount I was offered and the su... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered the personalised ‘Get Well Soon’ chocolates for my daughter-in-law, who was recovering from surgery. She was absolutely delighted. She loved the tin they came in and sent me a picture of th... See more

Rated 5 out of 5 stars
Verified

I have just bought three separate items tailor made for different family members. Absolutely brilliant present and beautifully packaged too! I shall definitely order from you again. Very quick effic... See more

Rated 5 out of 5 stars
Verified

Biscuiteers are just amazing From the quality of the designs and of course the taste, everything about these goodies is just wonderful. Also the packaging and speed of delivery of the orders I have... See more

Rated 3 out of 5 stars
Verified

Ordered gift voucher for birthday present in September but not received. (Junk mail checked) Contacted Biscuiteers and they re-sent but little apology

Company replied

Rated 4 out of 5 stars
Verified

As always a well liked gift but a little disappointing this time that the recipient could not immediately see the contens in the box because the biscuits are covered in a dark wrapping. It would be b... See more

Company replied

Rated 5 out of 5 stars
Verified

Ideal pencil case biscuit set gift for a ‘starting at big school’ young recipient Well packaged to avoid damage in transit Delivered on the day requested Recipient was delighted What’s not to l... See more

Rated 5 out of 5 stars
Verified

I have ordered a few times from Biscuiteers. Their products are perfect. Beautifully decorated biscuits that taste absolutely delicious and always arrive in time. It’s a lovely way to send the perfect... See more

Rated 5 out of 5 stars
Verified

I needed to send a gift to some friends for the Jewish new year (Rosh Hashanah) and I found exactly what I was looking for on Biscuiteers with a box of lovely Rosh Hashanah themed biscuits. I ordered... See more

Rated 5 out of 5 stars
Verified

The packaging was excellent, ensuring the biscuits arrived in perfect condition. The actual biscuits were very artistic and tasted great - not too gingery & everyone liked them! I will definitely be o... See more

Rated 3 out of 5 stars
Verified

I bought five boxes of identical Christmas biscuits to give as gifts - but only got one gift card. The cards would have been identical i.e. "Merry Christmas love from the British family" not individ... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered two presents on two different days and both arrived on time the correct day and in excellent condition. Both recipients were pleased with their gift

Rated 5 out of 5 stars
Verified

Bought some DIY biscuits which contributed to charity. Arrived quickly. Were fun to decorate and a tasty treat.

Company replied

Rated 5 out of 5 stars
Verified

Gift for some stressed out friends, who relaxed and enjoyed the biscuits with their afternoon cuppa over a few days

Company replied

Rated 5 out of 5 stars
Verified

My Nephew was absolutely thrilled with the bird biscuits.i sent for his 7th birthday.... and he said they tasted fantastic too!

Company replied

Rated 5 out of 5 stars
Verified

Easy to order and very quick delivery, I have bought quite a few things from here and the biscuits are always amazing and look so pretty, thank you

Rated 5 out of 5 stars
Verified

The biscuits and tea I ordered were awesome! The biscuits were super tasty and had just the right crunch, and the tea was warm and relaxing. It was the perfect combo for a chill snack break—definitely... See more

Rated 5 out of 5 stars
Verified

The quality of every aspect from ordering to receiving, not to mention the biscuit itself, and the packaging, just a special treat for my daughter to receive. Thank you Biscuiteers :)

Company replied

Rated 5 out of 5 stars
Verified

I have used Biscuiteers many times to send a sweet message to family and friends. They never disappoint and when ordering I am confident that the recipient will love it.

Rated 5 out of 5 stars
Verified

Bought for birthday surprise ,delivered on time ,packaged well ,can't comment on taste etc

Company replied

Rated 5 out of 5 stars
Verified

Easy site to navigate, lots of choice and speedy delivery - will definitely shop again 😊

Company replied

Rated 5 out of 5 stars
Verified

The quality of the biscuits and the details on the biscuits were exceptional I was not sure what to expect having not used Biscuiteers before Everything exceeded my expectations Will certainly be o... See more

Rated 5 out of 5 stars
Verified

Ordered three separate birthday gifts and all were delivered on time and have received some very appreciative texts, thanking me for the delicious surprises! Well done again, Biscuiteers!

Rated 5 out of 5 stars
Verified

Prompt delivery and delicious biscuits amusingly decorated. They really cheered my grandson up after an nasty fall.

Rated 5 out of 5 stars
Verified

First order Present for friends who were delighted with a box of lovely cat themed biscuits. Will use again. Good communication.

Rated 5 out of 5 stars
Verified

A gift that always welcome. Particularly useful to working people that it fits through the letterbox.

Company replied

Rated 5 out of 5 stars
Verified

I ordered some brownies for a gift for my elderly aunt. They were delivered on the day requested and I’m told they were delicious!

Company replied

Rated 5 out of 5 stars
Verified

Excellent biscuits always and amazing service. Presentation and gift boxes so beautiful. I highly recommend these biscuits as a gift and for any special occasion.

Company replied

Rated 5 out of 5 stars
Verified

I leave in Argentina and Biscuiteers is the best way to be part of the celebrations of our loved ones in the UK.

Rated 5 out of 5 stars
Verified

Have used this company a few times and they never let you down. Wonderful products such a joy to send to that someone special.

Rated 5 out of 5 stars
Verified

Perfect gesture of goodwill. Packaged well and tasty too.

Company replied

Rated 5 out of 5 stars
Verified

fabulous product, wonderful packaging, a special gift for someone or yourself!

Company replied

Rated 5 out of 5 stars
Verified

This was a gift for a friend but it was prompt delivery and she said it was lovely.

Company replied

Rated 5 out of 5 stars
Verified

Perfect biscuits pieces of art really ,such a shame to bite into them ! They are really beautiful ,love the cars they were amazing wow . Easy to order ,fast delivery ,stunning packaging ,yummy bicke... See more

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Company details

  1. Gift Shop
  2. Bakery
  3. Cake Shop
  4. Chocolate Artisan

Written by the company

Our biscuits are hand-iced in London and each one is unique. Everything is made the old-fashioned way and we aim for 100% biscuit happiness! Choose from our luxury biscuits, chocolates and cakes, add a message (if you like), and we’ll carefully deliver your gift. We deliver worldwide, so no matter where they are, they’ll be sure to have 100% biscuit happiness.

Biscuit Happiness Guaranteed

Written by the company

We're here to help
Our luxury biscuits are made the old-fashioned way and we aim for 100% biscuit happiness on every order!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Excellent service and delicious products

I had a little problem with breakages with the Halloween house, but as soon as I emailed the company and showed them what had happened, a new Halloween house was sent straight out to me. The service was absolutely excellent. And of course I’ve had many products from this company which have all been delicious. I highly recommend anyone trying out their products.

September 24, 2025
Biscuiteers logo

Reply from Biscuiteers

Hi Tracey​,

Thank you for leaving us a review about your experience with us!

So sorry that you had some problems with your original Halloween house but we're very happy we could sort that out for you. 

Thank you for the lovely feedback, it's always a treat to hear back from our customers.

Best Wishes, 
The Biscuiteers Team X

Rated 5 out of 5 stars
Verified

Always perfect

Always perfect, every time. Beautiful biscuits and packaging. Arrives on time.

September 26, 2025
Biscuiteers logo

Reply from Biscuiteers

Hi Alison,

Thank you so much for your wonderful feedback — we’re thrilled to hear that everything from the biscuits to the packaging and delivery has been perfect every time. That’s exactly what we aim for!

If there is anything further that we can do for you, please don't hesitate to contact our team on Yum@biscuiteers.com

Best Wishes, 
The Biscuiteers Team X

Rated 5 out of 5 stars
Verified

Great product

Great product
Packaged well
Recipient was really pleased

September 26, 2025
Biscuiteers logo

Reply from Biscuiteers

Hi Carol​,

Thank you for leaving us a review about your experience with us!

We're very proud of our packaging so it's lovely to hear you like it, and we're glad to hear your recipient enjoyed their gift.

Best Wishes, 
The Biscuiteers Team X

Rated 5 out of 5 stars
Verified

Gift for some stressed out friends

Gift for some stressed out friends, who relaxed and enjoyed the biscuits with their afternoon cuppa over a few days

September 26, 2025
Biscuiteers logo

Reply from Biscuiteers

Hi Sheppy​,

Thank you for leaving us a review about your experience with us!

We’re so pleased to hear your gift brought a little relaxation and enjoyment to your friends — that’s exactly the kind of biscuit happiness we love to deliver! Thank you for sharing such lovely feedback.

If there is anything further that we can do for you, please don't hesitate to contact our team on Yum@biscuiteers.com

Best Wishes, 
The Biscuiteers Team X

Rated 5 out of 5 stars
Verified

The quality of every aspect from…

The quality of every aspect from ordering to receiving, not to mention the biscuit itself, and the packaging, just a special treat for my daughter to receive. Thank you Biscuiteers :)

September 26, 2025
Biscuiteers logo

Reply from Biscuiteers

Hi June​,

Thank you for leaving us a review about your experience with us!

We’re absolutely delighted to hear that everything from ordering through to the biscuits themselves made such a special treat for your daughter. Messages like this mean the world to our team. 💛

If there is anything further that we can do for you, please don't hesitate to contact our team on Yum@biscuiteers.com

Best Wishes, 
The Biscuiteers Team X

Rated 5 out of 5 stars
Verified

Great innovative gift choices

Great, clear website clearly showing the choices on offer.
I chose three different items for my families birthdays based on their tastes, so it was really easy e.g. gin biscuits.
The first one will be given next week.
The orders were promptly despatched and beautifully packaged.
What's not to like 😀 thank you

September 17, 2025
Rated 5 out of 5 stars
Verified

Excellent service

I ordered two presents on two different days and both arrived on time the correct day and in excellent condition. Both recipients were pleased with their gift

September 25, 2025
Rated 5 out of 5 stars
Verified

Beautifully iced and presented!

Great product, beautiful detail, delivered on the day of a milestone birthday (the day coincides with Biscuiteers 18th birthday too!) and pre-ordered two weeks in advance. Special 18 -year- old was delighted. Have regularly ordered edible gifts for the last 6 years from Biecuiteers, they always arrive on time and delight the recipient.

September 26, 2025
Rated 1 out of 5 stars
Verified

Late delivery

I paid for next day delivery and ensured this was completed before the 4pm deadline however, my gift still arrived a day late. Very disappointing.

September 25, 2025
Biscuiteers logo

Reply from Biscuiteers

Hi Rhea​,

Thank you for your feedback, we're really sorry to hear you were disappointed with the delivery service. 

I completely understand how disappointing that must be, especially if it was intended for a special occasion.

Your parcel was sent with Royal Mail’s Tracked 24 service, which is a fully tracked option and typically very reliable. While the majority of parcels (around 95%) do arrive on the estimated delivery date, there can occasionally be slight delays within the Royal Mail network that are unfortunately outside of our control.

To help manage expectations, we do include the following information at checkout:
"Sent with Royal Mail tracked. Fully tracked service. 95% arrive on estimated delivery date, remaining 5% delivered next day. For guaranteed delivery, select premium courier. Available for delivery Monday–Sunday."

Most of the time, delays are short-lived and parcels arrive the following working day, as I can see your order was.

If there is anything further that I can do for you, please don't hesitate to get back in touch!

Best Wishes,
The Biscuiteers Team X

Rated 5 out of 5 stars
Verified

Excellent service!

I needed to send a gift to some friends for the Jewish new year (Rosh Hashanah) and I found exactly what I was looking for on Biscuiteers with a box of lovely Rosh Hashanah themed biscuits. I ordered them and they received them quickly and without any hassles. They loved them. Thanks again Biscuiteers!

September 17, 2025
Rated 3 out of 5 stars
Verified

Ordered gift voucher for birthday…

Ordered gift voucher for birthday present in September but not received. (Junk mail checked) Contacted Biscuiteers and they re-sent but little apology

July 18, 2025
Biscuiteers logo

Reply from Biscuiteers

Hi there,

We regret that the gift voucher wasn't received initially and that our response didn't meet expectations. We appreciate your feedback and will review our procedures and are so sorry for any disappointment that may have been caused here.

If there is anything further that I can do for you, please don't hesitate to get back in touch with our team!

Best Wishes,
The Biscuiteers Team X

Rated 3 out of 5 stars
Verified

Disappointed this time

I have ordered quite a few of your products before and been very pleased with them, but I must be honest and say I thought the birthday letterbox biscuits tasted slightly stale. So, disappointed this time

September 23, 2025
Biscuiteers logo

Reply from Biscuiteers

Hi Bea,

We really appreciate your support and are sorry the birthday letterbox biscuits weren't up to our usual standards and tasted stale.

If you haven't already please do reach out to our Customer Service Team on yum@biscuiteers.com, who will be able to assist you further!

Best Wishes,
The Biscuiteers Team X

Rated 5 out of 5 stars
Verified

Perfect!

The packaging was excellent, ensuring the biscuits arrived in perfect condition. The actual biscuits were very artistic and tasted great - not too gingery & everyone liked them! I will definitely be ordering more in the future. Thank you, Biscuiteers :-)

September 24, 2025
Rated 5 out of 5 stars
Verified

Buy these tarts!

These were a present for my husband, who is a Bakewell Tart connoisseur, and he loved them. The 5 star rating is his.

September 22, 2025
Rated 5 out of 5 stars
Verified

Great experience

I leave in Argentina and Biscuiteers is the best way to be part of the celebrations of our loved ones in the UK.

September 23, 2025
Rated 5 out of 5 stars
Verified

Super Products and Service

I have used Biscuiteers many times to send a sweet message to family and friends. They never disappoint and when ordering I am confident that the recipient will love it.

September 22, 2025

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