United Kingdom
Review of Biscuiteers
Reply from Biscuiteers
Hi,
Thank you for leaving us a review about your experience with us!
We’re absolutely thrilled to know you’ve had another fabulous Biscuiteers experience — that’s exactly what we love to hear!
If there’s ever anything else we can do for you, please don’t hesitate to get in touch with our team at yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Review of Fortnum & Mason
Terrible service - I ordered a perishable gift paying for named day delivery via the website. All confirmed in writing by F&M. Then when the gift was being sent out the confirmation email confirmed a different delivery date - not the named date. When I called to query, the customer service person was not very helpful and said that the date was changed because DPD did not delivery on the named delivery date. No contact to confirm that date was OK, they'd just gone ahead and changed it. Had I not picked this up, the perishable gift would have sat on the door step in the sun for 24 hours because the recipients were not going to be at home! There was no apology from the customer service rep, just a 'what do you want me to do? Change the delivery date or cancel the order'. I expect premium customer service from a premium brand and I did not receive this.
**Edit - to add further insult to injury - the gift has now been rearranged not for the revised date I requested but to the day AFTER the anniversary the gift is for!! Again no call back by the agent to confirm this is OK. If you offer next day delivery for gift delivery, and charge extra for it, you should only offer dates that the courier service you use can deliver. And you shouldn't just book an alternative date without contacting the customer. Do better Fortnum & Mason!
Reply from Fortnum & Mason
Good afternoon,
Your feedback is very important to us and we are truly sorry to hear of the issues you have faced with your order and the frustration that this has caused.
We have located your previous correspondence, and we are pleased to see that the matter has now been resolved.
If you ever need further assistance, please do not hesitate to contact our customer services team. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Review of Apricot Clothing U.K.
Great quality, fab price, quick delivery and quality packaging which is easy for returns.
Review of frenchicpaint.co.uk
Fantastic product and quick delivery. So pleased with the quality of the result too
Reply from frenchicpaint.co.uk
Hi Lisa. Thanks for your review. We always love hearing that our customers are enjoying using our paint and are glad it arrived quickly for you. Kind Regards, Frenchic HQ
Review of Lenstore
Brilliant service - ordered at 6pm and my lenses arrived by 10am the next morning! Great savings too compared to retail prices
