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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Consumers express widespread dissatisfaction with various aspects of their purchases. People frequently mention problems with refunds, indicating difficulties in getting their money back. The quality of the products is another significant concern, with many customers describing it as subpar. Additionally, consumers report issues with their orders, including delays and inaccuracies. The delivery service is also a source of frustration for many, with complaints about long delivery times. Finally, a lot of reviewers report negative experiences when trying to contact the company, highlighting poor communication and lack of responsiveness.

Based on these reviews

Rated 1 out of 5 stars

Ordered 2 pairs of shorts in same size but they were completely different sizes. Must be over a month and at least a dozen emails to try and sort out a refund or replacement. Allegedly they have se... See more

Rated 1 out of 5 stars

Everything is the worst about this company and this website. I don't think I'm going to get my refund, as they are not responding to any of my emails. Their phone number also don't work. Such a fraud.... See more

Rated 1 out of 5 stars

Ordered 2 pairs golf shorts and 2 belts on 26/8/25. By 6/9 still no notification of delivery and emailed to complain. By 12/9 nothing had changed and this despite their website quoting 5-7 day delive... See more

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY!! Too many issues to write about here but to break it down I received one pair of shorts instead of three & they were awful - pocket was stitched to waistband so couldn’t... See more

Rated 1 out of 5 stars

The marketing department is amazing, you are tricked into thinking the products are great, at best, better then what you already have. The reality, they are dreadful, and the price they ate trying to... See more

Rated 1 out of 5 stars

I wish id read the other reviews as my experience has been the same as others...truly awful. The products are cheap rubbish and after protracted argument to get a refund I sent my return (to their ran... See more

Rated 1 out of 5 stars

Absolutely shocking product they discount on multi purchases to draw you in and claim to be as good as market leaders .I purchased three pairs of shorts in the same size all of them were totally diffe... See more

Rated 1 out of 5 stars

Arguably the worst company I have ever purchased from, an utter Chinese drop ship scam. Shorts were the worst quality I have ever seen, their claim to have reverse engineered the Galvin Green shorts i... See more

Rated 1 out of 5 stars

A company which is not transparent nor trustworthy. From start to finish was a dreadful experience. Their products are sub-par at the very best bordering on tat. They quite clearly operate out of Chin... See more

Rated 1 out of 5 stars

I bought two pairs of golf shorts on their buy 1 get 1 free deal. The marketing is slick but the product is rubbish. The shorts are two completely different sizes neither of which fit. The material is... See more

Rated 1 out of 5 stars

If I could give zero stars I would! Awful quality trousers, and I'll certainly never wear them. Quality is awful, cut is awful. Given what I've read on here regarding the reruns process, I'm not even... See more

Rated 1 out of 5 stars

Stay away from this company at any cost I ordered three shirts the material is crap And I got the wrong size no refund no customer service complete scam

Rated 1 out of 5 stars

I had to leave one star or I could not startt my review. This is a shocking company, stay well clear. I ordered 3 XL shirts which arrived as the size of medium. I contacted them early June 2024 t... See more

Rated 1 out of 5 stars

This company is a SCAM!!! I ordered from the in April took 3 weeks to even show tracking info and it eventually showed package delivered but I received nothing. I emailed them multiple times(there is... See more

Rated 1 out of 5 stars

I also had the same quality and sizing issues as others here have mentioned and requested a refund after returning the shorts to the florists shop. To be fair, although it took several complaining em... See more

Rated 1 out of 5 stars

I ordered 3 pairs of shorts on 29th June still not arrived on 8th August - I have requested a refund numerous times but they just keep fobbing me off - DO NOT USE THIS COMPANY- you’ll only regret it... See more

Rated 1 out of 5 stars

Waited nearly a month for these Rags to arrive,absolute crap material they use to advertise the shorts,don,t fit,don,t look nice,basically an outright scam KEEP AWAY

Rated 1 out of 5 stars

Appalling service and quality. The sizing is terrible, the shorts took an age to arrive then came without any labels or paperwork. Customer service string you along, claim they have not received the r... See more

Rated 1 out of 5 stars

Absolutely awful quality shorts, which took three weeks to arrive. Then took a month - and a total of 26 emails - to get my money back. I only carried on asking for a refund because I got so annoyed w... See more

Rated 1 out of 5 stars

Ordered golf trousers 20 days ago, have not turned up, given tracking Number that doesn't exist, they just say they can't do anything about deliveries. Scam job methinks. People beware.

Rated 1 out of 5 stars

Do not deal with this company. I ordered what they claimed was a size 34 pair of shorts. What was delivered was sub standard and faulty, the zippers were broken and when I measured the waist, it was a... See more

Rated 1 out of 5 stars

These are awful, the bag they came in was better than the shorts, so I wore that, I think they are spending more on bullshit than the shorts, DO NOT BUY THEM!!!!!

Rated 1 out of 5 stars

Delivery took an age and shorts delivered bore no resemblance to ones advertised, not going to waste more time trying to return or obtain refund,avoid this company. Just hope this review saves others... See more

Rated 1 out of 5 stars

Do not use this company! The quality of the clothes is just disgraceful. Took ages to be delivered and now even after they have been returned well over a week (with signed proof) they are refusing to... See more

Rated 1 out of 5 stars

Ordered 3 pairs of shorts, delivery took ages and when they finally arrived the quality was awful, cheap nasty material and the sizes are ridiculous, probably based on overseas sizes if you get my dri... See more

Rated 1 out of 5 stars

Absolutely awful product, AVOID! This is nothing more than a clever marketing ploy/scam. They claim to be selling a premium product with the same quality of the leading brands at a fraction o... See more

Rated 1 out of 5 stars

Just received 3 pairs of golf shorts. To say the quality is poor is overstating it. Paper thin material , poor pocket depth. Can be bothered with the hassle of returning so gonna bin them, it's all th... See more

Rated 1 out of 5 stars

Terrible product. Trousers arrived after 2 weeks. They look nothing like advertised. Stitching loose on both pairs. No point trying to return them, as the reviews indicate that is a waste of time. Ple... See more

Rated 1 out of 5 stars

AVOID Quality is absolutely shocking. Asked to return and it took about 6 emails for them to give me the returns address. Sent back over 6 weeks ago and still no refund. Dreadful.

Rated 1 out of 5 stars

DO NOT BUY ANYTHING FROM THIS COMPANY! The Instagram and all other social media adverts show a quality product but what they do not disclose is how bad the customer service is. Upon read... See more

Rated 1 out of 5 stars

Placed order 4 days ago and still have not had a shipping confirmation nor can I track the item. Would be nice to get some update on progress!? Will cancel payment unless i hear within 24hrs

Rated 1 out of 5 stars

Promised a lot and promotional VT’s show decent quality kit, but it’s a total scam - clothing is really poor quality, delivery takes for ever, customer service non existent. Avoid!

Rated 1 out of 5 stars

The 2 for one price and their adverts make the product look good. After 3 weeks of enquiries trying to trace the company, I received the cheapest quality of rubbish that you could imagine. Made in C... See more

Rated 1 out of 5 stars

STAY AWAY FROM THIS COMPANY I ORDERED A T SHIRT AND THEY SEBT ME THE WRONG ONE TWICE AND STILL WON’T SEND ME THE CORRECT ONE OR GIVE ME A REFUND THEY WON’T REPLY TO MY EMAILS

Rated 1 out of 5 stars

DO NOT purchase from this little liar.. I order some shorts, that were made out of the cheapest material I have ever seen. I asked for a refund and he (Kiane) kept replying offering a discount.... See more

Rated 1 out of 5 stars

This company is non responsive to customer concerns. I needed larger size, they agreed to send, then went MIA. DONT ORDER FROM THEM!!!

Rated 1 out of 5 stars

Do not order. Shocking quality and stating they have not received my return when I sent them signed proof they accepted it.

Rated 1 out of 5 stars

Order - ORDER #3082 Made 12 days ago. Tracking shows as ‘Processing order’. The delivery states between 6-12 days on their website. No website presence and no reply over email. I’m starting to thin... See more

Rated 1 out of 5 stars

They sent the wrong size and then expected me to pay for the return ! No pre paid label - quality lols very dubious too - avoid!

Rated 1 out of 5 stars

DO NOT BUY THESE SHORTS. Terrible quality and terrible sizing! Tried contacting for a refund with no response. DO NOT BUY THIS PRODUCT!

Rated 1 out of 5 stars

Delivery takes so long. If you email them, all they keep saying is that it’ll take 5 - 10 days. The delivery service is terrible. Please don’t purchase. Waste of time

Rated 1 out of 5 stars

Hi this is very stressful the goods arrived with no tags on the items with the size label cut out of one of the shorts and two different sizes please advice what your going to do about this as I find... See more

Rated 1 out of 5 stars

So, so bad. Sizes are all over the place. Bought two pairs of shorts, both the same but different colours, same sizes but do not fit as the same sizes. Also ordered a xl shirt that only just fits my 1... See more

Rated 1 out of 5 stars

Avoid these guys like the plague. Saw their advert and thought “yeah, I’d like a couple of nice pairs of golf shorts for £50, why not give a little, unknown company a go”.... See more

Rated 1 out of 5 stars

This website is a scam. They say products arrive in 2-5 days in the uk but they’re shipped from china and weeks later and I’ve still not received anything. Extremely poor

Rated 1 out of 5 stars

Claim to be a premium product not a chance very cheap made and cheap standard do not get scamed like.many of us have

Rated 1 out of 5 stars

Absolutely agree with all the other reviews. DO NOT USE THIS COMPANY! Ordered 2 pairs golf trousers in April arrived 7 weeks later, both wrong size sent! Returned to the Florists in Fareham after roug... See more

Rated 1 out of 5 stars

Below standard product and the worst customer service possible. Please do not waste your time.

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Company details

  1. Electronics Store

Written by the company

Trueform is a Seattle based company, established in 2017. We are big believers that innovations will transform our lives and relieve us from tedious daily routines. Every month we introduce carefully selected brand new products. Many of them are revolutionary in their areas. It is our passion to introduce these products to you and make positive impacts!


Contact info

1.4

Bad

TrustScore 1.5 out of 5

63 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

AVOID AVOID AVOID

AVOID AVOID AVOID

DO NOT USE THIS COMPANY

SHORTS ORDERED 3 WEEKS AGO AND STILL WAITING

AM GOING TO REQUEST A CHARGEBACK WITH MY BANK

July 25, 2025
Unprompted review
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Rated 1 out of 5 stars

DO NOT BUY ANYTHING FROM THIS COMPANY

DO NOT BUY ANYTHING FROM THIS COMPANY!

The Instagram and all other social media adverts show a quality product but what they do not disclose is how bad the customer service is.

Upon reading the reviews, within 10 minutes of placing the order a request to cancel was issued. Automated email was issued within 24 hours stating they would look into the request. The response was to ask for the negative reviews and upon sending evidence, fraudulently stated they belonged to a different company.

I’m currently 14 days plus into requesting a full refund as the products were never shipped. I have been advised that refunds are dealt with in the order they are processed.

Official complaint lodged with the financial conduct authority, tracing standard and my bank regarding this fraudulent company.

Do not make the same mistake

July 27, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY …

I ordered 3 pairs of shorts on 29th June still not arrived on 8th August - I have requested a refund numerous times but they just keep fobbing me off - DO NOT USE THIS COMPANY- you’ll only regret it
I’m going to report them to Trading Standards something should be done to stop these rouge traders operating in the UK -

August 8, 2025
Unprompted review
Rated 1 out of 5 stars

AWFUL QUALITY, AVOID!!

Absolutely awful product, AVOID!

This is nothing more than a clever marketing ploy/scam. They claim to be selling a premium product with the same quality of the leading brands at a fraction of the price when in reality they are just distributing the same cheap products that you could buy for a few quid from the likes of Temu.

The material is stretchy but thats not surprising when there is so little of it, there is a single outer that is so thin the light coloured pairs are almost see through. The overall quality is dreadful

48hour response time via email and you have to contact them prior to returning to products all to make it difficult for the consumer. I am still waiting for my refund after 3weeks, dont fall into this clever marketing trap. When it sounds too good to be true it usually is!

Turns out the returns address is the families floristry business, couldnt make it up!

August 6, 2025
Unprompted review
Rated 1 out of 5 stars

Hi TRUE FORM SCAM

Hi this is very stressful the goods arrived with no tags on the items with the size label cut out of one of the shorts and two different sizes please advice what your going to do about this as I find it totally unacceptable that I have to pay postage

July 19, 2025
Unprompted review
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Rated 1 out of 5 stars

DON'T BUY FROM TRUEFIRM

Just received 3 pairs of golf shorts. To say the quality is poor is overstating it. Paper thin material , poor pocket depth. Can be bothered with the hassle of returning so gonna bin them, it's all they are good for.

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COST

Absolutely shocking product they discount on multi purchases to draw you in and claim to be as good as market leaders .I purchased three pairs of shorts in the same size all of them were totally different fits and sizes absolute shocking quality….. please don’t waste your time or money they will refund you but they won’t give you your money back for the return costs AVOID AT ALL COST

July 10, 2025
Unprompted review
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Rated 1 out of 5 stars

Abysmal

Absolutely awful quality shorts, which took three weeks to arrive. Then took a month - and a total of 26 emails - to get my money back. I only carried on asking for a refund because I got so annoyed with what appeared to be AI-generated excuses!

July 19, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT purchase from this little liar..

DO NOT purchase from this little liar..

I order some shorts, that were made out of the cheapest material I have ever seen. I asked for a refund and he (Kiane) kept replying offering a discount. Five emails later he accepted a refund.

I sent them back and asked for my refund. I was told they hadn't received them back, even though It was signed for and I have proof. I sent him the proof and he said he would "speak to accounts" even though this is definitely one person on their own. It's been nine days since they had these and have still not refunded me.

This is your final warning before. You also sent me your return address. you fool.... So I suggest you pay me, or suffer the consequences.

July 16, 2025
Unprompted review
Rated 1 out of 5 stars

Do not deal with this company

Do not deal with this company. I ordered what they claimed was a size 34 pair of shorts. What was delivered was sub standard and faulty, the zippers were broken and when I measured the waist, it was a size 40, not a 34. I requested a refund and all they offered was a percentage off the purchase price. When I advised them that I was legally entitled to a refund, quoting chapter and verse from the consumer rights act, all went quite and they stopped responding. Fortunately the card company if purchased the goods with has refunded my money.

July 11, 2025
Unprompted review
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Rated 1 out of 5 stars

Arguably the worst company I have ever…

Arguably the worst company I have ever purchased from, an utter Chinese drop ship scam. Shorts were the worst quality I have ever seen, their claim to have reverse engineered the Galvin Green shorts is a joke - these are dreadful. I have submitted a return, and am having to chase every single day, it’s been over 2 weeks, and they just keep saying they are very busy, and it’s in the queue for inspection. Joke of a company, golfers try Bogey Plus One instead

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

Untrustworthy company who produce tat

A company which is not transparent nor trustworthy. From start to finish was a dreadful experience. Their products are sub-par at the very best bordering on tat. They quite clearly operate out of China with their UK base being a flower shop in Southampton used for returns. Want your money back? You’ll be waiting for about 6 weeks with constantly having to badger them. Save your time and don’t bother using these charlatans.

June 8, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling service and quality

Appalling service and quality. The sizing is terrible, the shorts took an age to arrive then came without any labels or paperwork. Customer service string you along, claim they have not received the returns and are yet to provide a refund. Stay clear!

July 9, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY THESE SHORTS

DO NOT BUY THESE SHORTS. Terrible quality and terrible sizing!
Tried contacting for a refund with no response.

DO NOT BUY THIS PRODUCT!

July 7, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Avoid these guys like the plague

Avoid these guys like the plague.

Saw their advert and thought “yeah, I’d like a couple of nice pairs of golf shorts for £50, why not give a little, unknown company a go”.

Maybe should have checked their reviews first.

Had a golf trip planned 12 days later, plenty of time for them to arrive…you would have thought!

But no, finally arrived 3 days after I got back.

Prior to my trip (and after the date I’d expected delivery) I checked their reviews and saw how very difficult they were to deal with so thought I’d get ahead of the game and cancel my order (as it wasn’t even in the country yet according to the tracking information), nope, that wasn’t possible apparently.

I had to accept delivery, despite being within my 14 day cooling off period…set out by the Consumer Contracts Regulations act 2013…and cover the cost of return. Who knew? 🤷🏻‍♂️

Anyway, the shorts finally arrived 3 days after I got back from the trip I’d specifically purchased them for (was a great trip by the way, drank too much and didn’t get enough sleep, you know the rest) and tried them on thinking “you know what; if they’re half decent, I’ll at least get the rest of the summer out of them”.

Guess what…they were considerably less than half decent. Shock.

The cheapest, worse quality product you could imagine. I’d have been better off buying some shorts off the looky looky lads we met on the golf trip!

Terrible fit, awful quality material, nothing whatsoever like the advert. Shocking.

Anyway, trying to get my money back now, will hopefully have it by the time we go on our next trip if I’m lucky.

Stay away from these guys, cheap tat, awful to deal with and late delivery.

Couple of tips for you…make sure you drink plenty of water when you’re golfing abroad…and get yourself a pair of shorts from a reputable brand, not these guys.

July 2, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY

Absolutely agree with all the other reviews. DO NOT USE THIS COMPANY! Ordered 2 pairs golf trousers in April arrived 7 weeks later, both wrong size sent! Returned to the Florists in Fareham after roughly 25 emails and literally just got the refund as I was going to take it further. Returning items cost me over £8 and it was their fault they sent the wrong size. This company should be closed down. Hope this review stops people getting ripped off

July 2, 2025
Unprompted review
Rated 1 out of 5 stars

DREADFUL - Ordered 3 pairs of shorts

Ordered 3 pairs of shorts, delivery took ages and when they finally arrived the quality was awful, cheap nasty material and the sizes are ridiculous, probably based on overseas sizes if you get my drift. I tried one pair on and the plastic button fell off. I didn't even try on the other 2 pairs. I contacted the company and arranged a refund. I was asked to send them back which I did. They were signed for on the 20th June but they denyed that untill I proved it and sent photos of the "Gannaways Florist" where they were delivered to by their request. I have chased several times but still no refund. DO NOT USE THIS COMPANY.

June 20, 2025
Unprompted review

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