Paul

A great, reliable company to deal with. The fitting crew were very helpful and courteous throughout with nothing too much trouble for them.

Vivanmn's behaviour is nothing short of despicable. After being a loyal customer, I was appalled to discover they had placed my last order on an auto-repeat subscription without my knowledge or consent. There was no clear opt-in, no warning, and no email notification. This is a deliberate and cynical attempt to force a long-time customer into recurring payments.
I'm utterly disgusted by this low-level, scummy tactic. It shows a complete lack of respect for their customers. I will be taking my business elsewhere and using one of your many competitors from now on. No doubt they will say I can change my preferences or cancel at anytime, however, to do this you need to know you have been auto enrolled to do this!! You've lost a loyal customer for good. Absolutely shameful behaviour.

My recent experience with Chrono24 has been deeply disappointing, raising significant concerns about the platform's due diligence processes and its ability to safeguard buyers. While Chrono24 positions itself as a secure marketplace for luxury watches, my specific transaction highlighted serious deficiencies.
I attempted to complete a deal where the seller proved to be highly evasive and difficult to communicate with. This immediately raised red flags, prompting me to conduct my own background checks on the selling entity. To my dismay, I discovered that the company had reportedly only been operating since 2022 with little to no discernible assets. This finding is particularly alarming, as it suggests a lack of robust vetting by Chrono24 prior to allowing such entities to operate on their platform.
Chrono24's supposed "Buyer Protection" and "strict dealer guidelines" appear insufficient when a seller with such a short and unestablished history can engage in difficult and potentially risky transactions. While Chrono24 does utilise an escrow service, designed to hold funds until the buyer confirms satisfaction, this mechanism alone does not mitigate the risk of dealing with unverified or unreliable sellers in the first instance. The platform's commitment to "Authenticity" and "Quality & Security team" should, in theory, extend to thoroughly assessing the operational legitimacy and financial stability of its sellers.
Based on this experience, it is evident that Chrono24 is not conducting sufficient due diligence to genuinely protect buyers. A marketplace dealing in high-value luxury items has a responsibility to ensure that its sellers are legitimate and operate with a certain level of established credibility. The failure to identify and address the issues with this particular seller prior to my engagement reflects poorly on Chrono24's operational integrity.
Ultimately, this was a poor experience, and it has severely diminished my confidence in Chrono24 as a secure and trustworthy platform for purchasing luxury watches. Buyers should exercise extreme caution and conduct their own extensive research, as Chrono24's existing protective measures may not be as comprehensive as they claim.

A company which is not transparent nor trustworthy. From start to finish was a dreadful experience. Their products are sub-par at the very best bordering on tat. They quite clearly operate out of China with their UK base being a flower shop in Southampton used for returns. Want your money back? You’ll be waiting for about 6 weeks with constantly having to badger them. Save your time and don’t bother using these charlatans.

This company is shown as dissolved on companies house so be careful.

I couldn’t be more pleased with my new watch. The quality of the materials and the intricate details that went into its design truly make it a remarkable piece. It’s clear that a great deal of care, skill, and passion went into creating something so special.

I was equally impressed by the professionalism of Moddy’s. From start to finish, the communication was clear, helpful, and always welcoming — making the process a real pleasure. It’s a rare combination of artistry, expertise, and exceptional customer service, and I’m delighted with both the watch and the experience as a whole.

A dreadful company to deal with. They are based in China and send rings in an earring box!!!

It takes week’s for goods to arrive which are average at best.

Avoid using this company.

A great company as ever to deal with and exceptional delivery/installations team too!

Absolutely dreadful company who charge a premium and fail to deliver product. If you choose to use DPD liars as a logistics provider, you can live with the consequences.

Exceptional work by the production team, cast and musicians. Fabulous storyline that was educational too as I did not realise some of the facts and I’m 56!!

A great team effort. Those who scored 1 star were clearly a bit too close during the ‘bong’ scene!! 😬😉

Hey listen, yeah they’ve been through a tough time but, behind all of this is real people trying to support their families working hard and doing their best for us. They have been great with me as a new customer and I’ll always support the gadgy who tries to be honest. Great team, great people and great leadership I guess.

What a shambles of a company. Unable to contact due to lines being closed even though they should be open. Their delivery was £80 and was told they had been delivered to find out they hadn’t and my builder is looking for them to complete my refurbishment. Utter clowns of the logistics world with garbage communication skills.

The response below is not correct. Their phone lines said they opened at 09:30 on the Saturday and there was no voicemail whatsoever. Yet again, an unscrupulous way to deal with a customer service issue. Rather than trying to create a response of easing the issue to the watching public, I suggest you get on and fix the issue you created instead of using mirrors and smokescreens in your response to suggest I was wrong.

Dealt with my purchase very professionally and quickly. The service and delivery process was first rate. What makes The Luxury Hut is its people without a shadow of doubt. Looked after me well and provided exactly what I requested.

Thank you, it was a pleasurable experience and a clearly trustworthy business to deal with.

Paul

A great company to deal with, with good prices also!!

No messing around with these people. Place your order, delivered at a time that suits you.

Only sent 3 tyres instead of 4. Cancelled order, haven’t the time to be messed around sorry...

This is my first time ordering via this company as I have generally used the big boys in the market. I was very impressed with their overall service and speed of delivery execution. I will definitely use them again.

Well done guys!