Rob Barnes

I wish id read the other reviews as my experience has been the same as others...truly awful. The products are cheap rubbish and after protracted argument to get a refund I sent my return (to their random florist shop!). Waited a month for refund and still chasing. Avoid avoid avoid

Damaged coffee table on delivery and missing one of our tables. Had to reschedule redelivery for another day and only offered £50 in store credit (on an order we already spent £1,100 on). Customer service is a joke. And by the way ,they only respond to Trustpilot, not phone calls or emails to customer service as I have learned. They dont actually care about customers unless you write a bad review here, so if you want anything to happen then dont bother with customer service....

Update 09/11: No surprises here folks, the rescheduled delivery with our missing and replacement items didn't turn up and we've sat in all evening for 3 hours wasting our time AGAIN. I had asked if a different time window was available since this was not at all convenient (5-8pm) and was told no because they route based on their own priority and efficiency, even when they've messed a customer about like this. It will be a fun call tomorrow folks! What a joke of a company.

UPDATE 17/11/23: Third Attempted delivery today and yet again the van turned up without our TV unit. Their Van drove from Swindon to near Chesham only to discover that yet again they didn't have the product. 3 Delivery slots over three weeks we've waited in, 9hours of delivery windows given up to these guys and the sheer incompetence is incredible. How they are going to stay in business when it will take them 4 attempts with a truck to deliver a product is beyond me. Is it possible to put minus stars.....?
Rescheduled delivery now 27th November. 3 weeks later than the first attempted delivery date. I'll keep you posted....

UPDATE 27/11/23: no surprise folks, it is 22:05 at night and no sign of the rescheduled delivery that was due between 6-9pm. No phone call, no messages just another wasted 3 hour slot waiting for this omnishambles. Time to send an email to the CEO methinks

Great experience. Easy to book and manage. Will use again

Great service start to finish . Make it easy to buy a car at a fair price

Great service. Organised it all via email. Turned up on time. Great communication and product worked without issues

Bought a year's subscription, generally good flowers but multiple problems with delivery company. A number of times the flowers were a day later than despatch / delivery date and had clearly been left in the box, often with many stems without water. Tried to work with customer service but very underwhelming level of support / compensation for these issues. The delivery company had clear delivery instructions on how to find our house, and given we had a monthly delivery for a year, there should be no excuses to find the property correctly, especially after having an issue/ refund for some of them . Have not renewed the subscription consequently.