Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express widespread dissatisfaction with various aspects of their purchases. Many consumers report issues with refunds, indicating difficulties in obtaining their money back. The general consensus is that the quality of the products is poor, with consumers frequently describing them as cheap. Furthermore, a significant number of people report problems related to their orders, such as delays and inaccuracies. The delivery service is also a source of frustration for many, with complaints about long delivery times. While opinions on the product itself are mixed, there is a prevailing sense of disappointment among consumers.

Based on these reviews

Rated 1 out of 5 stars

Everything is the worst about this company and this website. I don't think I'm going to get my refund, as they are not responding to any of my emails. Their phone number also don't work. Such a fraud.... See more

Rated 1 out of 5 stars

Ordered 2 pairs of shorts in same size but they were completely different sizes. Must be over a month and at least a dozen emails to try and sort out a refund or replacement. Allegedly they have se... See more

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY!! Too many issues to write about here but to break it down I received one pair of shorts instead of three & they were awful - pocket was stitched to waistband so couldn’t... See more

Rated 1 out of 5 stars

Ordered 2 pairs golf shorts and 2 belts on 26/8/25. By 6/9 still no notification of delivery and emailed to complain. By 12/9 nothing had changed and this despite their website quoting 5-7 day delive... See more

Rated 1 out of 5 stars

I wish id read the other reviews as my experience has been the same as others...truly awful. The products are cheap rubbish and after protracted argument to get a refund I sent my return (to their ran... See more

Rated 1 out of 5 stars

The marketing department is amazing, you are tricked into thinking the products are great, at best, better then what you already have. The reality, they are dreadful, and the price they ate trying to... See more

Rated 1 out of 5 stars

Absolutely shocking product they discount on multi purchases to draw you in and claim to be as good as market leaders .I purchased three pairs of shorts in the same size all of them were totally diffe... See more

Rated 1 out of 5 stars

Arguably the worst company I have ever purchased from, an utter Chinese drop ship scam. Shorts were the worst quality I have ever seen, their claim to have reverse engineered the Galvin Green shorts i... See more

Rated 1 out of 5 stars

A company which is not transparent nor trustworthy. From start to finish was a dreadful experience. Their products are sub-par at the very best bordering on tat. They quite clearly operate out of Chin... See more

Rated 1 out of 5 stars

Stay away from this company at any cost I ordered three shirts the material is crap And I got the wrong size no refund no customer service complete scam

Rated 1 out of 5 stars

I bought two pairs of golf shorts on their buy 1 get 1 free deal. The marketing is slick but the product is rubbish. The shorts are two completely different sizes neither of which fit. The material is... See more

Rated 1 out of 5 stars

If I could give zero stars I would! Awful quality trousers, and I'll certainly never wear them. Quality is awful, cut is awful. Given what I've read on here regarding the reruns process, I'm not even... See more

Rated 1 out of 5 stars

I had to leave one star or I could not startt my review. This is a shocking company, stay well clear. I ordered 3 XL shirts which arrived as the size of medium. I contacted them early June 2024 t... See more

Rated 1 out of 5 stars

Waited nearly a month for these Rags to arrive,absolute crap material they use to advertise the shorts,don,t fit,don,t look nice,basically an outright scam KEEP AWAY

Rated 1 out of 5 stars

I also had the same quality and sizing issues as others here have mentioned and requested a refund after returning the shorts to the florists shop. To be fair, although it took several complaining em... See more

Rated 1 out of 5 stars

This company is a SCAM!!! I ordered from the in April took 3 weeks to even show tracking info and it eventually showed package delivered but I received nothing. I emailed them multiple times(there is... See more

Rated 1 out of 5 stars

I ordered 3 pairs of shorts on 29th June still not arrived on 8th August - I have requested a refund numerous times but they just keep fobbing me off - DO NOT USE THIS COMPANY- you’ll only regret it... See more

Rated 1 out of 5 stars

Appalling service and quality. The sizing is terrible, the shorts took an age to arrive then came without any labels or paperwork. Customer service string you along, claim they have not received the r... See more

Rated 1 out of 5 stars

Absolutely awful quality shorts, which took three weeks to arrive. Then took a month - and a total of 26 emails - to get my money back. I only carried on asking for a refund because I got so annoyed w... See more

Rated 1 out of 5 stars

Ordered golf trousers 20 days ago, have not turned up, given tracking Number that doesn't exist, they just say they can't do anything about deliveries. Scam job methinks. People beware.

Rated 1 out of 5 stars

These are awful, the bag they came in was better than the shorts, so I wore that, I think they are spending more on bullshit than the shorts, DO NOT BUY THEM!!!!!

Rated 1 out of 5 stars

Do not deal with this company. I ordered what they claimed was a size 34 pair of shorts. What was delivered was sub standard and faulty, the zippers were broken and when I measured the waist, it was a... See more

Rated 1 out of 5 stars

Delivery took an age and shorts delivered bore no resemblance to ones advertised, not going to waste more time trying to return or obtain refund,avoid this company. Just hope this review saves others... See more

Rated 1 out of 5 stars

Do not use this company! The quality of the clothes is just disgraceful. Took ages to be delivered and now even after they have been returned well over a week (with signed proof) they are refusing to... See more

Rated 1 out of 5 stars

Ordered 3 pairs of shorts, delivery took ages and when they finally arrived the quality was awful, cheap nasty material and the sizes are ridiculous, probably based on overseas sizes if you get my dri... See more

Rated 1 out of 5 stars

Absolutely awful product, AVOID! This is nothing more than a clever marketing ploy/scam. They claim to be selling a premium product with the same quality of the leading brands at a fraction o... See more

Rated 1 out of 5 stars

Just received 3 pairs of golf shorts. To say the quality is poor is overstating it. Paper thin material , poor pocket depth. Can be bothered with the hassle of returning so gonna bin them, it's all th... See more

Rated 1 out of 5 stars

AVOID Quality is absolutely shocking. Asked to return and it took about 6 emails for them to give me the returns address. Sent back over 6 weeks ago and still no refund. Dreadful.

Rated 1 out of 5 stars

Terrible product. Trousers arrived after 2 weeks. They look nothing like advertised. Stitching loose on both pairs. No point trying to return them, as the reviews indicate that is a waste of time. Ple... See more

Rated 1 out of 5 stars

DO NOT BUY ANYTHING FROM THIS COMPANY! The Instagram and all other social media adverts show a quality product but what they do not disclose is how bad the customer service is. Upon read... See more

Rated 1 out of 5 stars

Placed order 4 days ago and still have not had a shipping confirmation nor can I track the item. Would be nice to get some update on progress!? Will cancel payment unless i hear within 24hrs

Rated 1 out of 5 stars

Promised a lot and promotional VT’s show decent quality kit, but it’s a total scam - clothing is really poor quality, delivery takes for ever, customer service non existent. Avoid!

Rated 1 out of 5 stars

The 2 for one price and their adverts make the product look good. After 3 weeks of enquiries trying to trace the company, I received the cheapest quality of rubbish that you could imagine. Made in C... See more

Rated 1 out of 5 stars

DO NOT purchase from this little liar.. I order some shorts, that were made out of the cheapest material I have ever seen. I asked for a refund and he (Kiane) kept replying offering a discount.... See more

Rated 1 out of 5 stars

This company is non responsive to customer concerns. I needed larger size, they agreed to send, then went MIA. DONT ORDER FROM THEM!!!

Rated 1 out of 5 stars

Do not order. Shocking quality and stating they have not received my return when I sent them signed proof they accepted it.

Rated 1 out of 5 stars

Order - ORDER #3082 Made 12 days ago. Tracking shows as ‘Processing order’. The delivery states between 6-12 days on their website. No website presence and no reply over email. I’m starting to thin... See more

Rated 1 out of 5 stars

They sent the wrong size and then expected me to pay for the return ! No pre paid label - quality lols very dubious too - avoid!

Rated 1 out of 5 stars

DO NOT BUY THESE SHORTS. Terrible quality and terrible sizing! Tried contacting for a refund with no response. DO NOT BUY THIS PRODUCT!

Rated 1 out of 5 stars

Delivery takes so long. If you email them, all they keep saying is that it’ll take 5 - 10 days. The delivery service is terrible. Please don’t purchase. Waste of time

Rated 1 out of 5 stars

Hi this is very stressful the goods arrived with no tags on the items with the size label cut out of one of the shorts and two different sizes please advice what your going to do about this as I find... See more

Rated 1 out of 5 stars

So, so bad. Sizes are all over the place. Bought two pairs of shorts, both the same but different colours, same sizes but do not fit as the same sizes. Also ordered a xl shirt that only just fits my 1... See more

Rated 1 out of 5 stars

Avoid these guys like the plague. Saw their advert and thought “yeah, I’d like a couple of nice pairs of golf shorts for £50, why not give a little, unknown company a go”.... See more

Rated 1 out of 5 stars

This website is a scam. They say products arrive in 2-5 days in the uk but they’re shipped from china and weeks later and I’ve still not received anything. Extremely poor

Rated 1 out of 5 stars

3 weeks to arrive and they are the cheapest poor quality shorts , you can see through them . Total rip off , the face book video is very clever and makes the shorts look great quality . I paid £50 for... See more

Rated 1 out of 5 stars

Claim to be a premium product not a chance very cheap made and cheap standard do not get scamed like.many of us have

Rated 1 out of 5 stars

Absolutely agree with all the other reviews. DO NOT USE THIS COMPANY! Ordered 2 pairs golf trousers in April arrived 7 weeks later, both wrong size sent! Returned to the Florists in Fareham after roug... See more

Rated 1 out of 5 stars

Below standard product and the worst customer service possible. Please do not waste your time.

We perform checks on reviews


Company details

  1. Electronics Store

Written by the company

Trueform is a Seattle based company, established in 2017. We are big believers that innovations will transform our lives and relieve us from tedious daily routines. Every month we introduce carefully selected brand new products. Many of them are revolutionary in their areas. It is our passion to introduce these products to you and make positive impacts!


Contact info

1.4

Bad

TrustScore 1.5 out of 5

63 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

STAY AWAY FROM THIS COMPANY

STAY AWAY FROM THIS COMPANY

I ORDERED A T SHIRT AND THEY SEBT ME THE WRONG ONE TWICE AND STILL WON’T SEND ME THE CORRECT ONE OR GIVE ME A REFUND

THEY WON’T REPLY TO MY EMAILS

October 18, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Regretting My Purchase

Everything is the worst about this company and this website. I don't think I'm going to get my refund, as they are not responding to any of my emails. Their phone number also don't work. Such a fraud. I should have checked reviews before buying online. Enjoy my hard-earned money.

September 18, 2025
Unprompted review
Rated 1 out of 5 stars

Do not BUY

Waited nearly a month for these Rags to arrive,absolute crap material they use to advertise the shorts,don,t fit,don,t look nice,basically an outright scam KEEP AWAY

October 7, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY!

DO NOT BUY FROM THIS COMPANY!! Too many issues to write about here but to break it down I received one pair of shorts instead of three & they were awful - pocket was stitched to waistband so couldn’t be used! Have received automated emails but no actions to resolve the complaints.

September 26, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Poor quality and odd sizes!

I also had the same quality and sizing issues as others here have mentioned and requested a refund after returning the shorts to the florists shop. To be fair, although it took several complaining emails, I did eventually get my money back.

September 24, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID
Quality is absolutely shocking.
Asked to return and it took about 6 emails for them to give me the returns address.
Sent back over 6 weeks ago and still no refund.
Dreadful.

August 6, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give ZERO stars I would

If I could give zero stars I would! Awful quality trousers, and I'll certainly never wear them. Quality is awful, cut is awful. Given what I've read on here regarding the reruns process, I'm not even going to try. AVOID AVOID AVOID!

September 18, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Appalling company - DO NOT BUY !!!!!…

Ordered 2 pairs of shorts in same size but they were completely different sizes.
Must be over a month and at least a dozen emails to try and sort out a refund or replacement.
Allegedly they have sent a replacement but tracking number is invalid. Basically scam artists. Seem to have a had a similar experience to many others.

August 3, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID this awful company

I wish id read the other reviews as my experience has been the same as others...truly awful. The products are cheap rubbish and after protracted argument to get a refund I sent my return (to their random florist shop!). Waited a month for refund and still chasing. Avoid avoid avoid

September 14, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 2 pairs golf shorts and 2 belts…

Ordered 2 pairs golf shorts and 2 belts on 26/8/25. By 6/9 still no notification of delivery and emailed to complain. By 12/9 nothing had changed and this despite their website quoting 5-7 day delivery. Raised a dispute with my credit card provider as a result.
Avoid this company at all costs.

September 12, 2025
Unprompted review
Rated 1 out of 5 stars

Shite, don't bother, more or less a scam

So, so bad. Sizes are all over the place. Bought two pairs of shorts, both the same but different colours, same sizes but do not fit as the same sizes. Also ordered a xl shirt that only just fits my 11 year old

September 11, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Do not buy from this company!

I bought two pairs of golf shorts on their buy 1 get 1 free deal. The marketing is slick but the product is rubbish. The shorts are two completely different sizes neither of which fit. The material is so thin you can see your underwear! As for no quibble refund I have just emailed them for a 4th time asking for a return address. They have offered me an exchange and a discount but no address for the return / refund. My advice DO NOT BUY FROM THIS COMPANY!

September 8, 2025
Unprompted review
Rated 1 out of 5 stars

Stay well clear

I had to leave one star or I could not startt my review.
This is a shocking company, stay well clear.
I ordered 3 XL shirts which arrived as the size of medium. I contacted them early June 2024 to replace the shirts for the next size up. The nominated return depot in the UK is a Florist shop...
After chasing them numerous times they stated they had not received the goods but luckily I sent them by recorded delivery. Finally they confirmed the items were received but at this point I had lost all confidence in the 2 bit operation so I asked for a full refund.
Now it is September (3 months) and I am still chasing for a credit for the returned items.
Never dealt with an online company that is so inefficient, stay well clear.

September 4, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

How is this company still trading!

The marketing department is amazing, you are tricked into thinking the products are great, at best, better then what you already have. The reality, they are dreadful, and the price they ate trying to charge for this stuff is criminal.
The returns policy is horrendous, you end up having to send the product to a consolidation point in the UK which is a florists shop. Which you best send back on a signed for with tracking basis otherwise they will dispute they havent received. Really, this is a scam, avoid, avoid, avoid!!!!!

June 14, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company! The quality of the clothes is just disgraceful. Took ages to be delivered and now even after they have been returned well over a week (with signed proof) they are refusing to acknowledge this and still haven’t provided a refund.

August 14, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look