Had to use an Osprey charger briefly while out of town, and was shocked by how expensive it was for just a few minutes of charging. The cost per kWh is far higher than most other networks, making it r... See more
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Terrible experience at their charging station at Wheatsheaf Inn, Wolverhampton where I also received a subsequent parking charge notice. This wasn't obvious at all and I'd be surprised if I was the on... See more
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I had a PCN from a private land provider to Osprey as I did not report to land provider while charging my car. I appealed to private land provider but it was rejected. Emailed Osprey within in hours t... See more
Company replied
Electric charging is still in its infancy and Osprey are one of the first to the market. I use one site regularly and 95% we are fine, but occasionally things don't always connect. I have had very s... See more
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Company details
Written by the company
We are building the rapid charging network of the future, to create a healthier environment for current and future generations. The Osprey Charging Network is located across the UK. You can find our EV chargers on major transport routes, at retail parks, restaurants and on-street locations. Easy, enjoyable charging for all.
Contact info
Osprey Charging, 1st Floor, 3 More London Riverside, SE1 2RE, London, United Kingdom
- 03300 101 757
- info@ospreycharging.co.uk
- ospreycharging.co.uk
3.1
Average
116 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
Had to use an Osprey charger briefly…Exorbitant pricing – avoid if you can
Had to use an Osprey charger briefly while out of town, and was shocked by how expensive it was for just a few minutes of charging. The cost per kWh is far higher than most other networks, making it really poor value. The charger worked, but given the prices, I’ll definitely avoid Osprey in future unless there’s absolutely no alternative.
October 12, 2025
Unprompted review
Reply from Osprey Charging
Hi there,
Thanks for taking the time to share this — and I’m sorry your experience left you feeling it wasn’t good value.
Rapid DC public charging does cost more than home charging because it includes the expense of high-power hardware, grid capacity, site rental and maintenance, payment processing, and 20% VAT (home energy is 5%). The current industry average is around 82p/kWh, and our pricing is in line with that average. We always show the price clearly on the charger screen and in the app before you start a session.
That said, we’d love to double-check your specific charge to make sure everything was correct. If you can share the charger location, date/time and the last 4 digits of the payment card (or your app/email receipt), we’ll review it right away. Also note that prices via some third-party apps can differ due to their fees, so if that might apply, we can look into it.
We’re committed to transparent pricing, reliable chargers and easy payment options (contactless, app, and roaming). Here’s a bit more on how public charging costs are built up: https://www.ospreycharging.co.uk/post/cost-of-public-rapid-ev-charging
Please drop us a line at support@ospreycharging.co.uk and we’ll help sort this out.
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Excellent Customer Service
I had a PCN from a private land provider to Osprey as I did not report to land provider while charging my car. I appealed to private land provider but it was rejected. Emailed Osprey within in hours they sent receipt and cancelled the PCN. Very much impressed with excellent customer care.
October 10, 2025
Unprompted review
Reply from Osprey Charging
Hi there. Thank you for your 5* review. We are pleased that we could get this resolved for you quickly. Once again, apologies for any inconvenience caused. If we can be of further assistance, do drop us an e-mail at: support@ospreycharging.co.uk. Many thanks, Osprey Team.
Email response was quick and helpful
Electric charging is still in its infancy and Osprey are one of the first to the market. I use one site regularly and 95% we are fine, but occasionally things don't always connect. I have had very speedy response from email contact and hopefully clearing a parking charge. I know they answer the phone as well, so they are keen to get things right.
September 29, 2025
Unprompted review
Reply from Osprey Charging
Thank you for your 5* review. If you ever need further assistance in the future, please do not hesitate to call our helpline number or drop us an e-mail at: support@ospreycharging.co.uk. Many thanks, Osprey Team.
Useful information given about the Site …
Useful information given about the charger problem as well as alternative Charging site nearby .I normally have no problems with Osprey Chargers .
September 29, 2025
Unprompted review
Reply from Osprey Charging
Hi there. Thank you for your review. We look forward to seeing you at one of our chargers again. Many thanks, Osprey Team.
Easy to use cheaper than rest
Was clean easy access plenty of chargers easy to use cheaper than others ive used definatly only udong osprey fir msin charging
September 25, 2025
Unprompted review
Reply from Osprey Charging
Hi there. Thank you for your 5* review. We look forward to seeing you at one of our chargers again. Many thanks, Osprey Team.
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Absolutely shocking experience at the…
Absolutely shocking experience at the Whiton, Torquay today. After it rejected my credit card, it went on to pre authorise £90 of my debit card. Still no charging occurred. I called their support centre and the guy tells me to try again as he can’t see any fault. A further £45 and no charge now my debit is down £135 and no charging. I know it’s held and will come back but it’s hardly the point. The customer service was awful and I ended up having to call out recovery because I ran out trying to get to another station. The guy on the phone said I should download yet another app and it wouldn’t have taken so much money?? Never use them or rely on that brand again.
September 27, 2025
Unprompted review
Reply from Osprey Charging
Hi Peter. We are sorry for the experience your encountered at one of our Osprey chargers. At the start of a charging session, a £45 pre-authorisation payment is taken to ensure your payment card being used has enough funds to charge. If the card payment reader is tapped more than once, another £45 pre-authorisation payment will be taken as the charger will assume you are a new customer. We are sorry this resulted in multiple £45 charges being taken. Rest assured if no charge took place, all of the pre-authorisation amounts will return back to your bank account shortly. We can confirm that if you do use the Osprey app to charge, only 1 £25 pre-authorisation payment is taken in a 48 hour period which eliminates multiple pre-authorisation amounts being taken. We can only apologise for the inconvenience caused. If you experience any issues charging after 1 x £45 pre-authorisation amount has already been taken, we would suggest calling the helpline number on the charger to ensure the charger is working as expected. If you require any further assistance regarding this matter, do e-mail us at: support@ospreycharging.co.uk. Many thanks, Osprey Team.
Terrible experience at their charging…
Terrible experience at their charging station at Wheatsheaf Inn, Wolverhampton where I also received a subsequent parking charge notice. This wasn't obvious at all and I'd be surprised if I was the only one disputing this with Osprey and the Premier Park Ltd?!? Osprey are useless and sent a totally inadequate response. Investigation with Trading Stds around this is underway. I wont be using Osprey again and would encourage others to give them a wide birth. Site was also filthy, poorly maintained, litter strewn. I'd give a half star if I could....
September 21, 2025
Unprompted review
Reply from Osprey Charging
Hi Simon. Thank you for reaching out to us recently via e-mail. We can confirm that we have resolved this matter with you as discussed via e-mail. We can only apologise for the inconvenience caused. We can confirm as per our e-mail that additional signage is going to be installed at The Wheatsheaf which will aid customers to see the restrictions in place. Once again, apologies for the inconvenience caused. If we can assist you further, please do e-mail us again at support@ospreycharging.co.uk. Many thanks, Osprey Team.
They take your money unscupulously
One charge attempted today. The charger stopped charging several times stating the charge was complete when it wasn’t. Each time I had to restart the whole process- using my bank card as the app froze. Each time this company took £45 from my account. So as of today they owe me £135. Is this even legal? I am seriously concerned about the lack of control over these companies.
September 20, 2025
Unprompted review
Reply from Osprey Charging
Hi Ruth. We are sorry for the experience your encountered at one of our Osprey chargers. At the start of a charging session, a £45 pre-authorisation payment is taken to ensure your payment card being used has enough funds to charge. If the card payment reader is tapped more than once, another £45 pre-authorisation payment will be taken as the charger will assume you are a new customer. We are sorry this resulted in multiple £45 charges being taken. Rest assured if no charge took place, all of the pre-authorisation amounts will return back to your bank account shortly. We can confirm that if you do use the Osprey app to charge, only 1 £25 pre-authorisation payment is taken in a 48 hour period which eliminates multiple pre-authorisation amounts being taken. We can only apologise for the inconvenience caused. If you experience any issues charging after 1 x £45 pre-authorisation amount has already been taken, we would suggest calling the helpline number on the charger to ensure the charger is working as expected. If you require any further assistance regarding this matter, do e-mail us at: support@ospreycharging.co.uk. Many thanks, Osprey Team.
Tried 3 different chargers in…
Tried 3 different chargers in macdonalds and Carraway in Carmarthen today, not one would connect. Absolutely ridiculous and osprey helpline just rang.
September 12, 2025
Unprompted review
Reply from Osprey Charging
Hi Rachel. We are sorry that you were unable to charge your vehicle recently on the 12th of September 2025 at our chargers based in Carmarthen. In order for us to investigate this further, do please e-mail us your approx time of your attempted charge to: support@ospreycharging.co.uk where we can view the logs to see why your charging session was not successful at your time of charge. Once again, apologies for the inconvenience caused. Look forward to hearing from you. Osprey Team.
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Charging worked fine but I had a…
Charging worked fine but I had a complaint about the layout of the charging bays at the Camarthen hub. Osprey contacted me to get a clearer description of the problem and promised to look into improved layouts. Excellent reply and PR
August 17, 2025
Unprompted review
Reply from Osprey Charging
Hi Terry,
Thank you for taking the time to leave your feedback. We're pleased to hear that your charging experience went smoothly, and we really appreciate you highlighting the layout concerns at our Carmarthen hub.
Your input helps us improve, and it was great speaking with you directly to better understand the issue. We’ve passed your comments on to our operations team, who are actively reviewing site layouts as part of our ongoing improvements.
Thanks again for your constructive feedback and kind words about our support team – we’re always here to help.
Kind regards,
The Osprey Charging Team
Very bad setup and poor planning
The charging point had disabled debit card charging but to download the app I had to walk out of the car park to get a signal.
I then walked back in to plug in the car and begin charging but then I had no signal. So I went out of the car park to start the charging session but it then would not work and locked the charger to my car.
I phoned your helpline from outside the car park and after about 5 minutes they managed to reset the charger.
It then unlocked from my car and I was able to restart the whole process going out of the car park to use the app and shouting to my wife who was inside the car park next to my car.
The whole process took about 25 minutes and was incredibly stressful.
I am afraid that if we have a choice of chargers in a town then we will not be using yours in future.
We expected that for the price you were charging we would get a superior service. We did not.
August 25, 2025
Unprompted review
Reply from Osprey Charging
Hi Geoff — we’re really sorry for the stressful experience and the time it took to get going. Needing to leave the car park to get a signal, then having the connector lock while the charger was reset, is absolutely not the experience we want at Osprey. Contactless debit/credit payment should be available on our chargers; it sounds like the terminal at this unit was temporarily disabled and the on-site mobile signal made the app a struggle. We’ve raised this for an urgent check so we can (1) re-enable/repair the contactless terminal, (2) review the modem and signal strength at the site, and (3) look at the cable-lock behaviour so a session can’t get stuck in this way. If you can share the site location and charger ID (or your session time and the last 4 digits of the card used / app email) with our 24/7 support team, we’ll investigate your specific session. Our contact e-mail is: support@ospreycharging.co.uk. Thank you for flagging this — we’ll use your feedback to make the site more reliable. We hope you’ll give us another try.The Osprey Charging Team
Brilliant customer service
I contacted Osprey customer services to help with an issue and Amy responded very quickly and positively. It was brilliant service.
August 15, 2025
Unprompted review
Reply from Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Osprey 74p this week far more expensive…
Osprey 74p this weekend far more expensive than instavolt @50p.
UPDATE :-
JUST PAID 50p
at instavolt A1 Wentbridge
REPLY TO OSPREY ANSWER.
I'VE JUST CHARGED UP AT A "INSTAVOLT"STATION FOR 50P PER KWH.
August 16, 2025
Unprompted review
Reply from Osprey Charging
Thanks for reaching out. Charging on a DC public charging network typically incurs higher costs compared to home charging due to various factors including infrastructure costs and VAT. Currently there is 20% VAT charged on all public charging compared to 5% VAT on home charging. The industry average price stands at 82p/kWh, and at Osprey, we are currently right in line with that average. For more information on the cost incurred at public charging sites can be found here: https://www.ospreycharging.co.uk/post/why-is-public-ev-charging-getting-so-expensive/ . Many Thanks, Team Osprey
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Scam company! AVOID AT ALL COSTS.
This company is a scam. I was issued with multiple parking fines for using there charging points. I was even scammed by there QR code into downloading malicious software that went into my bank. I've had to cancel all my cards. AVOID AT ALL COSTS.
August 11, 2025
Unprompted review
Reply from Osprey Charging
Hi Mr Anderson,
I’m really sorry to read this and want to investigate urgently. Please email us at support@ospreycharging.co.uk with:
the site/location, date and time
your vehicle registration and any PCN references
a brief description of what happened, plus any photos of the QR code/sticker and the charger ID
For clarity, the official QR codes link to our secure parking partnership site and never ask you to download software. If a rogue QR code has been placed at the site, we’ll remove it immediately and work with the car park operator regarding any parking notices.
Once we have your details, we’ll look into this straight away and come back to you with a resolution.
Very frustrating!!
The charging point was on the ground floor of a multi-storey car park. There was no phone signal and I had to rush in and out of the building several times to get the charging session done. Very frustrating!!! If it was not for the support of a very helpful parking attendant I would have had to go somewhere else.
August 11, 2025
Unprompted review
Reply from Osprey Charging
Hi Ben,
Sorry for the frustration you experienced. Mobile phone coverage inside multi-storey car parks can vary and, sadly, it’s not something we can control. That said, our chargers should still accept contactless payment (bank card or wallet) even if there’s no signal to use the Osprey app.
If you’d like to discuss further or share any extra details so we can investigate (location, date/time, charger number), please email support@ospreycharging.co.uk and we’ll look into it right away.
Thank you for the feedback. Osprey Team.
Q & A fulfilled.In receipt of my email
In receipt of my email, your staff were quick to respond with an explanation. After another 2 emails sent by me and again quickly responded to, the situation was made clear for me.
As an assist it would help if when contacting your customers , they were informed as to the location of the EV charging point.
Regards M Ruscoe.
July 26, 2025
Unprompted review
Reply from Osprey Charging
Hello Mike,
Thank you for your kind words about our team’s quick responses — we’re glad we could clarify the situation for you. We also appreciate your suggestion about providing clearer information on the location of our EV charging points when assisting customers. We’ll take this on board to help make future visits even smoother.
Kind regards,
Osprey Charging Customer Support
Excellent customer service
Excellent customer service. Very helpful. My problem sorted in no time
July 25, 2025
Unprompted review
Reply from Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon!
Many Thanks, Team Osprey
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No credit cards accepted. EXPENSIVE.
No credit cards accepted.
Have to download the app, but no service on O2 or Three in the carpark.
£0.85 per kwh! INSANE pricing.
August 5, 2025
Unprompted review
Reply from Osprey Charging
Thanks for reaching out we can confirm that all our chargers accept credit/debit cards. Please email our support team further site details and we can investigate this further.
Charging on a DC public charging network typically incurs higher costs compared to home charging due to various factors including infrastructure costs and VAT. Currently there is 20% VAT charged on all public charging compared to 5% VAT on home charging. The industry average price stands at 82p/kWh, and at Osprey our price is 82p/kWh. For more information on the cost incurred at public charging sites can be found here: https://www.ospreycharging.co.uk/post/why-is-public-ev-charging-getting-so-expensive/ .
Many Thanks, Team Osprey
Just seen your advert on the back of a…
Just seen your advert on the back of a bus, "so easy even your Gran can do it".... Wow! both sexist and ageist. Well done, how progressive of you, think you should sack the marketing team.
August 2, 2025
Unprompted review
Reply from Osprey Charging
Hi Anna,
Thank you for taking the time to share your feedback, and we’re sorry to hear that you found our recent advert upsetting.
We appreciate you highlighting your concerns, and we take them seriously. Our intention with the campaign was to promote ease of use and inclusivity, through a tongue-in-cheek phrase, but we understand how the wording could be interpreted differently and we sincerely regret any offence caused.
Your comments have been passed on to our marketing team for review, and we’re grateful you brought this to our attention. We are always striving to improve, and feedback like yours helps us do just that.
Kind regards,
The Osprey Charging Team
Osprey chargers really easy to use app…
Osprey chargers really easy to use app is good and never had issues unlike other chargers
August 4, 2025
Unprompted review
Reply from Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon!
Many Thanks, Team Osprey
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