Had to use an Osprey charger briefly while out of town, and was shocked by how expensive it was for just a few minutes of charging. The cost per kWh is far higher than most other networks, making it r... See more
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Terrible experience at their charging station at Wheatsheaf Inn, Wolverhampton where I also received a subsequent parking charge notice. This wasn't obvious at all and I'd be surprised if I was the on... See more
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I had a PCN from a private land provider to Osprey as I did not report to land provider while charging my car. I appealed to private land provider but it was rejected. Emailed Osprey within in hours t... See more
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Electric charging is still in its infancy and Osprey are one of the first to the market. I use one site regularly and 95% we are fine, but occasionally things don't always connect. I have had very s... See more
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Company details
Written by the company
We are building the rapid charging network of the future, to create a healthier environment for current and future generations. The Osprey Charging Network is located across the UK. You can find our EV chargers on major transport routes, at retail parks, restaurants and on-street locations. Easy, enjoyable charging for all.
Contact info
Osprey Charging, 1st Floor, 3 More London Riverside, SE1 2RE, London, United Kingdom
- 03300 101 757
- info@ospreycharging.co.uk
- ospreycharging.co.uk
3.1
Average
116 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
Excellent
Excellent - used the app - seamless quick and competitively priced.
April 10, 2025
Unprompted review
Reply from Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
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Totally useless avoid avoid avoid.
March 23, 2025
Unprompted review
Reply from Osprey Charging
We sincerely apologise for the inconvenience you've faced. Your experience is not reflective of the standard of service we aim to provide. Ensuring high standards of customer service is of utmost importance to us, and we regret that your recent experience fell short of expectations. Please contact our support team at support@ospreycharging.co.uk if you would like to discuss this further. Many Thanks, Team Osprey
My card was charged £45.00 wit
My card was charged £45.00 with no charging to the vehicle ( connection did not work) Called help line and was told that the refund will be made in 7 working days and there will be a authorisation fee. What hogwash is this!!
March 20, 2025
Unprompted review
Reply from Osprey Charging
Hi there, our chargers will perform a funds check of [£25 or £45] on your bank account depending on the charger used. This is just a pre-check and is not actually taken from your bank account. Please note that some banks (including Monzo, Starling and Revolut) will show this as a transaction on your statement, however, the charge is pending and will usually clear within seven working days. Many Thanks, Team Osprey
Very helpfull to cancel a parjing fine £60 UKPC!
VERY HELPFULL TO CANCEL A FINE OF £60
Diolcb
March 6, 2025
Unprompted review
Reply from Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Charged at the local pub 40 miles for £16.77
Charged at the local pub, added 40 miles and cost £16.77 how?
February 15, 2025
Unprompted review
Reply from Osprey Charging
Thanks for reaching out. Charging on a DC public charging network typically incurs higher costs compared to home charging due to various factors including infrastructure costs and VAT. Currently there is 20% VAT charged on all public charging compared to 5% VAT on home charging. The industry average price stands at 80p/kWh, and at Osprey, we currently offer our services at 79p/kWh. For more information on the cost incurred at public charging sites can be found here: https://www.ospreycharging.co.uk/post/why-is-public-ev-charging-getting-so-expensive/ . Many Thanks, Team Osprey
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5* regarding customer support
5* regarding customer support. Received a parking fine when using an Osprey charger. This was resolved very promptly by customer support (Amy).
February 26, 2025
Unprompted review
Reply from Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Too long to return pre-authorisations
Charging station took pre-authorisation payment of £25, then failed to connect so I couldn't charge. This happened twice, so I am £50 down and now getting bounced payments from my bank and Osprey just say they cannot do anything to refund the money and will do nothing about bank charges I am now getting because of this.
I have spoken to the bank who say it is Osprey's fault, that they CAN speed up the refund if they choose, and that the current refund date is 24th March, a whole month!
February 22, 2025
Unprompted review
Reply from Osprey Charging
Hi Nikki. Thank you for your message. Further to our recent e-mail conversations, rest assured the pre-authorisation amounts will be returned back to your bank shortly. It can take a few working days for the payments to show in your account/banking status. We have contacted the payment provider to ask when the funds will return back to your bank, but from previous experience, this is usually a few working days. If we have a further update, we will drop you an e-mail. We apologise for the inconvenience. Osprey Team.
I was issued a parking ticket for using…
I was issued a parking ticket for using an Osprey EV charger. They were extremely helpful in dealing with this ridiculous charge. They paid on my behalf and lodged a complaint with the parking company.
January 18, 2025
Unprompted review
Reply from Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Really quick, patient and helpful
Really patient and helpful. Very quick responses.
February 12, 2025
Unprompted review
Reply from Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
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Reply from Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Amy at Osprey was really helpful in…
Amy at Osprey was really helpful in resolving 2 parking fines I had received unfairly (even after challenging it with euro car parks) from charging my electric vehicle within a euro car park. After communicating with Amy, she was prompt and quick in resolving this issue for me even though it was euro car parks error. Without Amy's help this issue would have escalated a lot further - Thank you too Amy and Osprey for establishing the facts and also showing Euro car parks how to do customer service properly. Osprey = 10 Euro Car Parks = 0
January 29, 2025
Unprompted review
Reply from Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
I’ve had 10+ declined charges on my…
I’ve had 10+ declined charges on my credit card after charging yesterday. I’m not sure why they keep trying to take the same amount of money even though it’s already been collected - hoping they stop trying to take more money….
January 22, 2025
Unprompted review
Reply from Osprey Charging
Hi Ananda. Thank you for contacting us at Osprey charging regarding your enquiry. In order for us to investigate your charges further, can you e-mail us with the date of your charging session, the charging site used and the last 4 digits of your card number that you presented at the charger. Do e-mail this to us at: support@ospreycharging.co.uk so we can investigate further. Many thanks, Osprey Team.
If i could give a zero star review I…
If i could give a zero star review I would. Used Osprey Charging at the Wheatsheaf Inn Cannock, as they show up as fast chargers on my Audi app. Half hour charge, signs were not obvious to say car park is managed by Premier Park in the dark fog and rain. Pub have said to us in writing they are not public chargers but for use of their patrons, so why Osprey do YOU advertise them on apps and public EV networks. The pub was closed for refurb so how the hell are we meant to put our car into the ANPR!! What a con!! Pub are not interested and waiting to hear from Premier Park to get my £60 back
December 27, 2024
Unprompted review
Reply from Osprey Charging
Hi there, thank you for your review. We are very sorry to hear you have a fine for using our chargers based at The Wheatsheaf Inn. If you can e-mail us your PCN number, we can contact Premier Park asking them to cancel your fine. We are having QR stickers installed at the chargers where Osprey customers can scan the code to avoid a fine being issued. We apologise for the inconvenience caused. Our e-mail is: support@ospreycharging.co.uk. Look forward to hearing from you. Osprey Team.
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Osprey’s charging policy is appalling
Osprey’s charging policy is appalling. After 3 attempts to charge my car, I discovered they’d billed me £125. I realise that the majority will be refunded eventually and they tell me my bank is responsible for the delay! Other companies do not take this approach so I will do my best to avoid osprey in future and I’m sure other customers will also vote with their feet.
January 3, 2025
Unprompted review
Reply from Osprey Charging
Hi there, our chargers will perform a funds check of [£25 or £45] on your bank account depending on the charger used. This is just a pre-check and is not actually taken from your bank account. Please note that some banks (including Monzo, Starling and Revolut) will show this as a transaction on your statement, however, the charge is pending and will usually clear within seven working days. Many Thanks, Team Osprey
Charger available and in working order
Charger available and in working order. Would be better if under cover.
December 26, 2024
Unprompted review
Reply from Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Charged £28 for a 50% charge in…
Charged £28 for a 50% charge in Cambridge. Won’t use again.
December 24, 2024
Unprompted review
Reply from Osprey Charging
We sincerely apologise for the inconvenience you've faced. Your experience is not reflective of the standard of service we aim to provide. Ensuring high standards of customer service is of utmost importance to us, and we regret that your recent experience fell short of expectations. Please contact our support team at support@ospreycharging.co.uk if you would like to discuss this further. Many Thanks, Team Osprey
Electrovere at the Lamb and Flag, Abergavenny
Tried to charge through Electroverse but there was insufficient internet access. Used RFID instead.
Because of the way parking is arranged many people park in the wrong bay, thus blocking two chargers if I need to get to the chadamo plug.
December 8, 2024
Unprompted review
Reply from Osprey Charging
Hi there, thank you very much for your review. We look forward to welcoming you back to the Osprey network soon! We will pass your feedback regarding parking on to our Operations team. Many Thanks, Team Osprey
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Verified
Great support
Got a parking ticket fine whilst charging . They got the penalty charge cancelled .
December 7, 2024
Reply from Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Reply from Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Verified
One of the best companies I have used
One of the best companies I have used. Fast shipping and quick response to solve all the information you ask about. I recommend it.
November 27, 2024
Reply from Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
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