IONITY Reviews 364

Very disappointing network. We took a Passport Power subscription for use in the UK, Netherlands and Germany. Despite them having our details for the subscription, they still ring-fence £40 each tim... See more

I was reasonably happy with IONITY until I tried, what I thought would be a simple task of changing my email address as I no longer owned my domain. IONITY refused to change the email and wouldn’t ref... See more

Used the Cobham site. Out of 6 chargers 3 out of order. Tried one which was only charging at 23 KW. Moved a third time and hit 200kw for couple of minutes and then dropped off rapidly so I just put en... See more

It took a Q8 charging pass, a credit card and finally google pay and three different chargers before the charging really happened. And the €40 on the credit card is blocked although the charging was... See more

Although prices are very good if you pay a subscription, if you have any sort of query or question about your account or charging session, don’t expect any response! No phone number and only an eu We... See more

Very disappointing. I have a subscription and received my new charging card recently which I activated straight away. We're travelling long distance (UK) in two days so I thought I'd do a trial with t... See more

It totally sucks! Double or triple charges you every time by making a crappy connection which stops so they can pre-authorize/reserve/steal money from you several time for each charging attempt. Today... See more

Appallingly App & Charging Experience:350KW charging looked ideal, tried for 30+ minutes to get the App & Website to work. Chargers 3 & 5 started & immediately stopped. ionity charged three lots of £4... See more

Customer service is not available on heir phone contacts. if the charging doesn't work any reason you can get stuck. if you plan to use them, always try to have a plan B. for payment or nearby availa... See more

4 weeks after taking the £40 hold on my card, no refund. Customer service dreadful.... telling me I have wrong card number. I have sent them proof including their own system invoice. Three emails and... See more

I was searching for the zero stars button, but I guess 1 star will have to do. Too complex to write about after about 20 emails to 'customer service', regarding invoice and what they previously... See more

Beaconsfield charging a joke! Wasted 25mins trying to charge! Rubbish! Ended up going to moto service further up m40, couldn't have been more different, Gridserve, brilliant as usual. Will not be us... See more

Overly complicated, scan this, scan that, then just won’t charge anyway. Chargers designed by an IT department with little regard for the user. Little tip Ionity, design so you can plug in, scan your... See more

From a customer point of view, this company is horrible. Insane pricing strategy with charging rates more than gasoline and - judging by interviews - ignorant management that even acts as „custome... See more

Absolutely dreadful. I wouldn't even give it a one star. Very rarely do you get your vehicle to charge the first time. I constantly have 40.00 pending at least 3 times from my bank before it works. It... See more

Unfortunately have to use this charger regularly as it's on my commute route to Luton airport. Every single time experience problems. Takes 20 minutes to set up the charge if paying by card. I assume... See more

Four times now I have had to pay pre authorisation charges for machines that do not work. The fees are always refunded but it is ridiculous to be charged multiple times and to have to wait and complai... See more

I was charged by IONITY for the 38,05kWh of energy - 26,26 Euro during my trip to Germany at January 17th despite of the fact that I can see in IONITY App that power output was 0,00 kW. IONITY support... See more

Absolutely awful service they took 2 lots of pre authoritarian payments off me of £40 and the machine would not even charge my car phone them up and they were no help I explained I was stranded if... See more

As a rep I travel all over the UK. My All Star Electric card works 1 in 10 times that I try and charge at Ionity stations across the country, wasting my time and having to find another charging statio... See more

Tried 4 times to charge our EV at Peterborough services and it failed 4 times for no reason after a few minutes. Gave up. Two other drivers were having similar problems. Really how hard can it be... See more

Imposible to cancel subscription in the app. It only says internal server error. And writing to the support does not help, they do not respond, so now they keep charging me the amount of the passpor... See more

There are two problems with this company. It is difficult to charge your car unless you have a charge card. Their connection process is complex, and you cannot swipe a credit card. You have to enter y... See more

The worst company machines do not work but take pre approval of 40 pounds. Each time ! Will not use this company again! Over a week and still waiting for money to be refunded! Avoid them at all cost c... See more

tap to pay failed on all units at this location (maidstone units 71 72 5 6 etc) i phoned the hot line (its not hot its slow) they could only talk about nfc prepaid cards or using real credit cards... See more

Awful company. They preauthorise £40 multiple times to try and charge. Then keep sending invoices with payment demands as their systems fail. Just avoid using them to charge if you possibly can.

Avoid Ionity at All Costs - Terrible Service I had the worst experience with Ionity and I would not recommend them to anyone. Their charging stations barely work out of 4 attempts, I couldn’t... See more

To be honest I would leave a Zero if I could. I have tried on several occasions to close my account and I have had emails from support to say that they would not send any more invoices, but they stil... See more

Ludicrous pricing for the pay-as-you-go customer (£0.69/kWh), with £67 deducted upfront that I have to wait 'up to 10 business days' for the balance to be refunded. My car doesn't draw at 350kW - if... See more

Took 3 attempts to charge the car - took £40 each time as a prepayment - apparently takes a week to get that back - money for charging taken on top of this. What a rip off - it’s a scandal. Will never... See more

DO NOT USE THESE CHARGERS EVER EVER EVER. Charger dont work but never refund straight away like other companies. You will then have to wait 30 days for the refund customer services are terrible. I hop... See more

I tapped my card on three different chargers in their Cashel station. None of the three of them worked. My card was charged €40 three times which they didn’t refund. I have called them 3 times Updat... See more

You have to subscribe and load £40 to them before you can use their chargers. They do not take contactless which is ridiculous. Not very good charging network as unable to access chargers.

I have never used an IONITY charger so called the telephone number to ask for assistance. I was answered by a gentleman who told me that he was sat in Greece. I asked him if he could tell me how much... See more

absolute shambles of a company. took 40 euro fromy my account as a deposit. I have no problem with this however I have phoned 3 times and sent 3 emails. wss told i would have the balance back in 15 da... See more

Ionity App in Germany failed yesterday. Received in the end 20 kWh from the Hotline when I called and she told me that there were Problems with the app. I had to go 800km and lost over an hour becaus... See more

Charger at Baldock both did not work. Man on phone said was my card. Paid £80 Apple Pay pay. Went to a different charging company and worked straight away. Worst charging experience yet

Used ionity at collumpton services on my iPace. I only managed to get 30kw which was rubbish and took me longer to charge than most other chargers. Totally rubbish and ludicrously priced.

Since beginning of March I run after Ionity to get the invoice. they charge money but they do not provide an invoice for. I already contacted them 3 times by e-mail and 4 times by phone. E-mails are u... See more

Had to give out loads of details, not an easy contactless system like some. It then took £40 and didn’t start the charge, did it again and it took another £40 and didn’t start the charge.... See more

Terrible. Took £80 (which I am told will be refunded in 6 days) but no charge at all. Don’t understand how it can be so difficult. Awful,

It’s advertising as a 350kw charger. It’s charging at 34kw. Over priced for what it is and misleading in terms of charge delivery.

Charged in lancaster @caton road. Had 3 payments of £40 come out and no charge to the car. To be told I had to wait 3 days for the money to be refunded. I have rang today and spoke to some arrogant pe... See more

Insanely expensive, cost more for to drive EV than ICE .. if you charge on IONITY - all other networks are cheaper.

Worthless. Reserves 850 SEK and charging not working. Give me my money back please. And on top of that ridiculous expensive and an app that is a disaster

Too expensive! Paid £33.00 charging from 30% battery to full. I will avoid this charging station, others are far cheaper.

Would give less than 1 star - absolutely useless and not at all serviceminded the staff at customer service

Have been having an issue since december where Ionity say they didnt get payment but my bank account shows they did, blaming it on there Payment Provider, Customer Services agreed to write off there e... See more

Incompetence without end... the situation of not providing any invoice is ongoing!!! I can provide 100 or more emails showing how often their staff is promising something just to retract their stateme... See more

I used one of their ultra high-speed chargers at a motorway service station last November. The charger only delivered 20kWh, far below the expected 150kWh. I called their support line during the... See more