RJ

Rachel Jones

United Kingdom

Reviews

Review of Osprey Charging

Rated 1 out of 5 stars

Tried 3 different chargers in…

Tried 3 different chargers in macdonalds and Carraway in Carmarthen today, not one would connect. Absolutely ridiculous and osprey helpline just rang.

September 12, 2025
Unprompted review

Reply from Osprey Charging

Hi Rachel. We are sorry that you were unable to charge your vehicle recently on the 12th of September 2025 at our chargers based in Carmarthen. In order for us to investigate this further, do please e-mail us your approx time of your attempted charge to: support@ospreycharging.co.uk where we can view the logs to see why your charging session was not successful at your time of charge. Once again, apologies for the inconvenience caused. Look forward to hearing from you. Osprey Team.

Review of Goggles4u UK

Rated 1 out of 5 stars

Rubbish customer service

Poor made glasses with incorrect prescription so unwearable. My emails were initially answered but now ignored. Expensive lesson to learn- avoid! Far better company's online

February 15, 2025

Reply from Goggles4u UK

Dear Rachel,

We sincerely apologize for the issues you’ve experienced with your glasses. We understand how frustrating this must be and are committed to resolving the matter for you.

Please note that we previously sent emails on February 23rd and March 8th, but we did not receive a response. We kindly ask you to check your inbox and junk folder in case they were missed.

We have now sent a follow-up email, and we would appreciate it if you could get back to us at your earliest convenience so we can assist you as quickly as possible.

Regards,
-Goggles4u

Review of Specscart.

Rated 5 out of 5 stars

No qualms- I will be using them again!

From ordering to receiving my glasses I cannot fault my experience.
I had a lengthy chat, numerous emails --which included Jonathan fetching my chosen glasses and putting different coloured tints with them and sending me the photos while also on the phone to me so I could decide on colours!!! Once decided it was just gone 5pm, they were literally made and shipped next morning and with the following day via dpd. Ordered Tues evening-wearing them thurs lunchtime !!

January 25, 2024
Unprompted review

Reply from Specscart.

Dear Rachel, Thanks a bunch for this shining review. We're glad to hear about your flawless experience from start to finish. Jonathan sounds like a superstar in helping you choose the perfect glasses and tints. We believe in going the extra mile, and we're glad you appreciated the effort. Getting your glasses to you in just two days is fantastic, and we're over the moon that you're now enjoying them. Thanks a million for choosing Specscart!

Review of Ian Snow

Rated 5 out of 5 stars

Sadly my order was incomplete.. but sorted in the end 😀

Sadly my order was incomplete... Fast response to messages and received some of my missing items but not all. Got an apology and promise to correct it but since then heard nothing! I am out of pocket and haven't got all my order!
Poor customer service , very disappointed

Update: I am thrilled to say that Gem and the team have been in touch , issued a refund for my missing item and I got to keep the incorrect item as an apology. I guess I caught them on a bad day in what is a very busy time before Xmas. I am so glad my issue was sorted quickly in the end as I would hate to not shop with them again.
Thank you guys x

December 6, 2018
Unprompted review

Reply from Ian Snow

Aw thank you for the great review Rachel, I'm sorry there was an error with you order but so pleased we were able to rectify it for you :) x