Hi Rachel. We are sorry that you were unable to charge your vehicle recently on the 12th of September 2025 at our chargers based in Carmarthen. In order for us to investigate this further, do please e-mail us your approx time of your attempted charge to: support@ospreycharging.co.uk where we can view the logs to see why your charging session was not successful at your time of charge. Once again, apologies for the inconvenience caused. Look forward to hearing from you. Osprey Team.