Osprey Charging Reviews 116

Osprey were not aware that Premier Parking were fining people (like me) for using the super chargers at Manor Farm, Rainhill, where parking notices were not displayed. On receiving an unjust PCN, Osprey followed up my protests by sending inspectors to the facility to confirm my assertion about the notices. My PCN was duly rescinded and I believe

One of the better ev companies but still need to be 90% working. New points good.

Whilst the overall experience was good, the charger used was very inefficient, worst than AC charging. First time using Osprey as I had 25kWh free and needed a top up. I added 25.6kWh to the car, the charger charged me for 32.11kWh that's a 20% efficiency rate. I normally use Tesla chargers and get 5-10% efficiencies. The 82p charge rate actually costs 98p taking into account the inefficiency of their DC charger, good thing I had 25kWh free! I'll unlikely use Osprey again, opting more for the open Tesla charger. I used the 60kW charger at Plough, Lincoln.

i put my car on charge and went to McDonald for food. it was saying car will be charge in 45 minutes. ok grate i can have my lunch. after 45 minutes whe i was about to leave found oh for some reason charger stop after 10 minutes charging. i had to unplug and replug it and it waisted my 40 minutes.
on top of that when i tried to retrive my invoice i could not. i had to email Osprey to get my recipts.
10/10 for email response. they not send me only my recipts but they advise me how to download their app for future as its easy to keep records of recipts.
charging site details -2025-07-08 15:25 2025-07-08 15:36 OSP00771 The Wagtail, Wincanton
Thanks
so 6/10 in total.

The Rainhill charging station has only been operational for 2 months and already 5 negative reviews out of 10 for parking fines!!! 50/50. As on this site.
A parking fine…for not scanning a QR code and entering the registration details when this charging station which masquerades as a ‘car park’ (which interestingly doesn’t display parking fees. LOL) captures vehicle registration via ANPR on leaving and exiting the site. The sole purpose of our visit was guess what? To charge the vehicle, not park it. We neither left the car nor the site.
Osprey Charging Network had agreed in writing to request the fine be cancelled, however reneged when it transpired the leasing company had already settled the fine in accordance with lease policy, thus forfeiting the right of the driver to contest the fine!
I will be alerting Martin Lewis and the local MP to this unfair practice.
Please save your meaningless and nauseating apologies.‘This isn’t us, it’s the landowner and parking operator’ routine. ‘It’s to prevent anti-social behaviour and vandalism’ patter.
Drivers are following the listing on Google maps which clearly says ‘Osprey Charging Network’ in good faith to charge their car not park it. By all means have the parking operator fine those who don’t charge their car and use it to park their car. Not paying charging customers!
I am neither interested in how or who you choose to conduct your business with, I just wanted to charge my car!!!
This was the first time we’d charged our EV away from home and the first time we’d used Osprey Charging Network.
Never knowingly again and I’ve made sure 7 people (some local) are aware of the operation you’re running there, so they too don’t fall foul of it. Bad news travels…
A very shortsighted and unprofessional way to conduct business if you ask me.

Fantastic customer service. I am impressed. Up until now I thought nobody could give excellent customer services without me teaching them. Well done

Only one of 8 osprey chargers working still in Scunthorpe (was visiting family so needed to charge up to get 80 miles back home). 7 have been broken since April 2025. Terrible service!

Charger wasn’t accepting my card phoned Josh s from Dundee he tried remote start on the charger still didn’t work. I knew of another charger close by and Josh from Dundee going above and beyond stayed on the call while I drove on 1% then I dropped to 0% with 0 miles however made it to the charger car literally shut down next to the charger and he instantly got the remote charger working. Driving a Mach e mustang 2025 plate. Took the risk to find another charger and my guy Josh s from Dundee waited anxiously while I drove. Honestly helped me stay calm. 5+ stars to that one guy.

Excellent service and will recommend Osprey for EV charging

Emailed a query about parking the reply came back we will contact within 48 hours and answer came back about an hour after that. Excellent customer service in my opinion

Excellent customer service and an easy to use app.

Having contacted Osprey Charging by email they answered fully within 12 hours.

Have a courtesy car which is electric so very new to us . Took it to Shurdington Osprey near us and had downloaded the app but couldnt work out next step after choosing location. So tapped card instead it then lifted £45 which was expected then final payment at the end taken and £45 was not removed from bank . Very easy to use and chaged superfast we were very impressed.

I used a charge point in a retail park in Bangor operated (as usual) by one of those car park operators that has big rules on very small signs saying teay will issue a PCN at the drop of a hat. I noticed a sign placed helpfully on the charger by Osprey warning that if one used the charger out of hours then you would most likely get a ticket and what to do if you did. Indeed a PCN was forthcoming. I emailed Osprey and they very quickly dealt with it.

Like many other fuel suppliers Osprey take £45 when you tap your card.
I started a charge knowing this. Having started the charge I got back into my car only to see that the charge had stopped. I ohoned the help line and spoke to a pleasant and helpful man who explained that you need to leave the charge running for 5 minutes before getting into your car, and that I would have to start the charge again, and have another £45 taken from my account. He told me that any money that was owed back to me would be refunded in 7 days.
I restarted the charge and waited 5 minutes bwfore getting back into my car.
The positives were the soped of the charge, and the good service I got from the man on the help line. However, it was a significant negative that tgere was no idication on the charger to say that if you get back in your car too soon the charge will stop. It seems unreasonable in the circumstances that one should have to have a further £45 reserved in order to restart the charge.
I'll stick to Instavolt in the future.

The Osprey support team service I received was absolutely outstanding. I contacted them with a worrying issue and I had a response the same day advising that they were looking in to the issue for me. Just one day later, they’d worked a solution and informed me promptly regarding the outcome.

I’ve not experienced customer service like that in a very long time. Brilliant communication and support.

I am new to the EV charging experience and as such I approached my first remote charge with some trepidation.
I experienced problems on both downloading the app and understanding the initial and subsequent cost on my bank statement. I contacted Osprey support via email. Both matters were dealt with speedily and efficiently.
As to the actual charge, well no problem. What was I worrying about.
Thank you....

It took 4 attempts to charge my Citroen Berlingo at the Elwoe Osprey charger on the Running Hare Pub on Saturday 10th May.
Very time wasting and I had to phone the helpline to release the charger.
Fortunately it wasn't busy, as the first charger I tried showed it wasn't working.£90 was taken from my account however.
The second , adjacent, charger took 2 attempts before it worked. Another £90 charged to my account
I only needed a small top up, amounting to £8. This should have been less due to the time wasted calling the helpline to release the cable.
All in all an unwanted experience that will never be repeated. No wonder Osprey have such appalling feedback. I just hope the £180 is quickly returned to my account

Used one of Thier chargers in Wrexham before 11am. Got a £100 parking ticket for my troubles. Customer support whilst very good, we're unable to help. Why put a charging bank on private land!!

If I could give them no stars I would, the instructions on the charger are inadequate. The charger locks in, which would be fine, apart from the fact that the information on charging disappears from the screen and you have to spend ages faffing about on the screen to find the place where you can stop charging and remove the cable. It took me about ten minutes, a lone woman on a pitch black industrial estate at 10 at night with various drunks wandering past, thanks Osprey. I'd also left my phone at home by mistake which heightened the tension. Also pre-charge you £45 quid, which is still showing as pending on my bank account three days later!!! God knows if I'll actually get the £45 quid back, only used about a tenner's worth. Awful company, will never use them again, make genie look perfect.