Osprey Europe Reviews 1,192

Carly in customer services was really helpful when I couldn’t get the new customer discount code to come through in time for me to place an order. All good.

I got immediate support to my request of registering a new product. Stephanie was great, as she replied even if I had initially written in Italian. Turnaround time of my request was just one day fro... See more

Brilliant post-sales service, great to see that this still exists in 2025. We had a strap on an Osprey backpack which disappeared during a recent flight to Peru. Very pleased to see how it was handl... See more

Loving my daylite bag. My order was delivered promptly and whilst I haven’t used it yet it looks to be good quality, lightweight and perfect for my travel needs. Stephanie was helpful and efficient de... See more

My beloved Soelden Pro 32 did get a hole when I slided down a rock slab. I contacted Osprey for support and they told me it was covered by their ALL MIGHTY GUARANTEE. Rose from Ospreys support t... See more

Ordered a running backpack from Osprey, £5 for delivery. Unfortunately a little small and want to size up but it’ll cost me to return and then reorder (exchanges not an option on website). Frustrating... See more

Outstanding - I have needed a couple of repairs on a bag that has covered thousands of hiking and running miles for over a decade. Each time the customer services have been efficient, the service has... See more

Customer service team provided quick and helpful responses. Sara in particular I had ongoing communications with. She was very helpful. I though did dislike paying to return the items. Would hav... See more

I recently got back from a 1300 mile hike (along PCT) using an Osprey pack. I did experience a malfunction of the back pack (chest strap detached) although we did a repair whilst on the trail. I sent... See more

I've had a couple of pack returns recently, as well as an issue where I ordered the wrong size of pack. Sara was particularly helpful, resolving two issues at once whilst being very responsive. She... See more

Three weeks into the HRP with my brand new Osprey Eja Pro 55 and a strap snapped. The point where the shoulder strap attaches to the main body of the rucksack completely pulled out of the rucksack. Th... See more

I've had fantastic customer service experience with Carly from Osprey UK. Very helpful and dealt with my requests quickly and efficiently with a friendly tone in the emails. Not everything goes... See more

I was a little bit doubtful when I couldnt find anything on the website relating to the return of faulty items and no telephone contact numbersjustemail contact However I am now greatly impressed with... See more

I had a much loved fairly old Osprey pack which had a problem. I recently discovered (or maybe rediscovered) their lifelong AMG guarantee. I got in touch and from the very first email their service w... See more

We are big fans of Osprey products but this review is regarding their customer service and specifically Carly, the customer service agent I dealt with. I was given a discount code to use with an on l... See more

Absolutely stellar customer service from Sara, kindness, compassion and efficiency. From my first email, everything solved and a replacement item sent out within 6 hours, cannot fault Sara, great serv... See more

Sara was excellent in communication and info given. I was enquiring about the new Osprey Daylite Plus Ltd pack and she answered all my questions on point and in a pleasant manner. Thanks Sara! :)

I am a big fan of Osprey bags and have bought 3 matching of different sizes so far, form a retailer. Ordered a new one direct from them for the first time, website was good and quick delivery. My bag... See more

Sara from Osprey solved my issue with great amability. I couldn’t find the access into the ID pocket… new feature for me on the improved version of Transporter 65 Duffel. My last one was used on many... See more

Sara was very helpful in sorting out my return for a duplicate order. She kept constant contact to arrange return via DPD. I only wish they had a contact number on their website so that they could hav... See more

I was slightly confused 'cos the backpack looked different to the photo and Sara was very kind and helpful to clear this topic. Thanks a lot, that was a fast help and most important, absolutely helpfu... See more

Asked about in depth differences between certain products because the website-info was sort of vague. I cannot remember the last time i got such a thorough response with key information and links on... See more

I am excited to gift a Fairview® 70 Travel Pack to my daughter for her trek in Peru. I received speedy and excellent customer service from Carly who resolved a payment issue I had. She made my whole... See more

After having a problem with transport, I contacted the costumer services and they helped me very well through fast and helpful respons. When my package was lost they send me a new one. Thank you Sara... See more

Outstanding customer service from Carly at Osprey. I recently bought two items, one for me & the other a gift. Unfortunately my chosen item is not quite right for my needs. By the time I was able... See more

I needed help choosing a backpack and mentioned this to a colleague whilst working at Glastonbury and what can I say. The response was unbelievable the knowledge base was fantastic all questions answ... See more

After issues with the courier I was given fantastic support from Alicia in the customer care team until it was resolved. Replaced a belt and buckle foc for an old biking rucksack as per their guara... See more

I bought a backpack and had some tricky questions about the right fitting and to the size. Stephanie from the e-mail helpline answered immediatelly with great in depth knowlege. I‘m really impress... See more

One of my orders from Osprey never arrived and Stephanie started an enquiry to understand what happened to such package. I hope this was retrieved within the warehouse/shipping partner but she neverth... See more

I recently bought an Osprey rucksack. I had advice on adjusting it from the helpful assistant at the shop where I purchased it then promptly forgot! I contacted Osprey as I didn’t fully understand... See more

It is not often that I write reviews whether good or bad, but in this case the service I received demands to be recognised. I have a Osprey rucksack that for one reason or another was missing the top... See more

I've just bought my second product from Osprey. Delivered within 48 hours. Excellent build quality and design. The best guarantee on the market and worth every penny. If you are deciding between brand... See more

I had an issue with the delivery - only one backpack was delivered out of two. I reached out to the customer support, and they responded pretty quickly and helped me to resolve the issue by sending... See more

I had ordered two separate orders and didn’t want to pay for return postage twice so I emailed customer service (Carly) and she made it clear that it was okay to do this as long as I put both return f... See more

Osprey have been excellent with all my kit orders in the last year. Very quick turnaround and delivery. In April I had a bit of a hiccup with an order, my fault! I emailed to rectify the error bu... See more

Trusted brand. Customer service was exceptionally good. Online purchase system can be improved. Made the purchase mid afternoon, no order confirmation (only an email requesting my confirmation to subs... See more

When placing an order and things go wrong, you want support that truly understands your dilemma. Stephanie, who was my first point of contact at Osprey, immediately grasped and resolved my issue in a... See more

Such a good experience. I had an issue ordering and forgot to put my discount code in. Osprey quickly emailed me back, applied a refund as soon as my bag was delivered. Carly was very pleasant too

I've had my backpack for years, and love it, but the main strap on the right side suddenly tore right through while I was hiking and I had to temporarily join it with a knot. When I got back I wondere... See more

Excellent customer service from Carly. Had an issue with my order. She got in touch quickly, resolved the issue promptly . Very professional . A pleasure to deal with and I will not hesitate to order... See more

I emailed customer service when my order went missing and Stephanie sent me an express delivery replacement to make sure I received it in time for my trip! Thank you Stephanie 😊

Sara was very helpful answering my question regarding Mutant pack feature, which was unknown to me. Thanks!

I did a lot of research on this bag, as I am about to travel around Europe for my graduation. And this backpack is absolutely cute and practical! However I only found out after placing my first order... See more

The products of this company are nothing less of amazing. Great quality, wonderful and sustainable designs. I love everything about them. I also want to single out Carly from the customer servic... See more

Through our company I had the pleasure to discover the Osprey brand and the many different products. I have already an Osprey multi-day hiking pack (Aether) which is absolutely amazing for a demandi... See more

After 25 years of buying sports gear, I now have only Osprey backpacks. They have gradually outperformed their competitors IMO. And they just topped it now with a stellar customer service when the ch... See more

Had a problem with my (10 years!) old Exos 58 pack so I contacted Osprey via their AMG (EU) form. Rose at Osprey got back to me quickly and resolved my case perfectly. Really impressive service form O... See more

Brilliant customer service from Rose in the warranty department. I had an issue with some luggage so contacted Osprey in line with their Almighty Guarantee policy. My claim was handled swiftly by Ro... See more

There has been a problem with the currier, so my order arrived late. Despite all, thanks to the consumer service (Alicia helped me) we've solved the problem and the products arrived: everything is per... See more