Simon Zielonka

No credit cards accepted.
Have to download the app, but no service on O2 or Three in the carpark.
£0.85 per kwh! INSANE pricing.

Its getting ripped off by parking charges. What more can I say.

I am once again reminded why I do not fly BA. I booked a flight to Nice from Gatwick on BA after choosing Gatwick over Heathrow due to the ULEZ charges, and in that respect it went OK (except the compulsory walk from security through duty free and the overwhelming smells from their). I had no choice as Easyjet was full on the times I wanted.

My plans changed and I wanted to change my return flight to two days later, so the dreaded phone call to customer services (after a 35 minute on hold) yealded a £330 change fee (total original flight cost was £400).

The flight to Nice was like this.
No you can't check in online (no more information given).
No you cannot change your flight online (page error and calendar selection just did not work)
No you cannot download the boarding pass on the app even after check in as app states it cannot determine check in status.
£3.00 for a cup of tea on board.
NO leg room. My knees were hard up against the seat in front.
Miserable cabin staff, which I managed to generate at least a small smile when I cracked a joke about BA designing aircraft interiors for customers who don't like RyanAir.

So, I managed to get a flight home with Easyjet two days later at 22% of the price of BA change fee.

This is supposed to be a premium airline, but the Cruz mentality still exists. Easyjet is just better and I never thought I would ever say this. But, quite simply, it is. I just joined their plus program also which seems to give a lot more perks than BA could ever even think about doing.

I may change this score depending on the outcome from Freelancer.

What the issue is is that the website does not make it clear how milestone payments are made. So, you award the project and you pay them £33 or so for an £1100 project. On top of this they add a fee of about £2.00 (processing fee £0.30 + 2.3% of total). Ok I can manage this.

Next, create a milestone payment (in my case £500, £500 and £100). HOWEVER, for each milestone payment, you are charged a processing fee. So now the project cost is £1200ish. Add to that the 10% fee they charge the freelancer, they are making about 15% on every project. Seems high to me, but this is not clear on any part of the site that I can see.

I am assuming the "processing fee" is to recover the credit card fees (which is illegal in the UK - just saying).

UPDATE.
After a round of customer support, it is sorted. But only after the freelancer I contracted accepted the work and refunded the milestone payment. Then he had to create three new milestones which I then funded from the balance in the freelancer account. The issue is that the process is not made clear at any point in the process, and if you think that you just make payments as the project progresses, you are wrong. It is poorly designed website in my opinion, and you need to be very careful in how you understand the freelancer process as it is not what you think. Keeping it at a two star due to the lack of clarity on the process and how payments are taken and made.

Making a business transaction with BACS payment. Payment went on hold with the fraud team - okay fair enough they want to prevent fraud, but hanging up on me the first time as soon as they answered and then making me wait on hold for 93 minutes to get through to the fraud team is embarrassing! I had to wait with the vendor whilst I tried and failed to make the transfer and then sit on hold for so long waiting to speak to the fraud team is insane. Unfortunately I cannot allow this to happen again and now need to move banks because of this. If it was a five minute wait I would understand but 90 minutes!!!

Wrong part was sent. Not usually a problem, but there is no way of talking to e-spares (which is Screwfix for those that do not know). I sent the part back requesting the correct part, but they refunded my money! When they responded to my email (the only way you can contact them), they responded after two days asking for my order number and what was the issue. Crazy.

Even more crazy... I ordered the part directly from SamsungSpares online, and this is the hilarious part. They sent me the exact same part I had sent back to them e-Spares! Seems SamsungSpares also use e-Spares for their parts! Now I am going through the same returns process!

What a joke.

Parking nazis. What more to say.

Ferry interior looking very tired. Cabins could do with a refresh. However, gets from A-B and does what it says on the can.

Purchased a £1249 tablet from Curry's online (Tuesday) for delivery to my local store the next day. Went to pick it up, no tablet there. Store guy was quite helpful and although DPD said it had been delivered, CCTV showed it had not. So, he called the "online" team who had him on the phone for 30 mins with no resolution. Told I would get a call back which he did and explained he has escalated the issue and I would receive a call on Thursday. No call back. Called the online team myself and was told that the unit was missing and that I would have to wait until it was found by DPD. I said cancel the order and was told I could not cancel.

So now I am £1249 out of pocket. No signs of what will happen. Cannot cancel my order. Cannot resolve with online team. Cannot resolve with store team. I just need to WAIT for Currys to find the missing tablet and then maybe I will get it!

What sort of service is this? I paid 100% of the money for next day delivery. Currys LOST the item in transit to THEIR store and now I have to wait for it to be found whilst you hold my money?

Will not send a replacement to the store.
Will not refund my money.
Will not tell me when I will get it.

What else can I do except WAIT.

APPALLING SERVICE! YOU HAVE MY MONEY! I HAVE NO PRODUCT.

Just crap. Nothing more but a lot less.

Cannot check in online... Why?
Cannot select a seat... Why?
Arrive at the airport at least two hours before... Why?

Just hurry up and fail. Do the world a favour, and just close.

What is going on with the Kennel Club? Never have I experienced service like this, and it is clear that there are many who are dealing with the same issues.

Since Mark Beazley (CEO) has taken over, it has clearly just gone to hell. Sorry, COVID19 excuses just do not fly any more, and this is squarely at the CEOs feet.

Clearly Mark is out of his depth, as these complaints stem from August 2020, and we are now in January 2021 with no solution or even word from the KC. Breeders are losing their businesses, and buyers are refusing puppies as the registrations are not available.

Mark, you are clearly unqualified, inexperienced and most of all incompetent as a leader of a business. You should be ashamed, and also more importantly extremely worried about where this is going legally. You cannot hide behind your T&Cs as you and your business are clearly in trouble.

To all reading this. DO NOT PAY THE KC ANY MONEY! You will not receive service if you do. You cannot get through on the phones. No response by email. No call backs. Complete communications blackout. PLEASE READ THE REVIEWS HERE AND ON THE FACEBOOK KC PAGE. These speak for themselves.

When a business gets to this point, it is clear they do not care about the customers. A leader would broadcast what the issues are, acknowledge the issues and also the complaints from the customers, and then set out a clear plan for resolution. Mark has done NOTHING! He should be sacked by the board, and the 25 or so directors also replaced for not holding him to account. Absolutely shameful.

Call me if you want this fixed. I would fire the lot of you immediately and replace you all with clapping monkeys, and then put the fire up your IT department to get everything automated.

Total disgrace. Not long before the KC folds.

We purchased a puppy on here, just to get some kind of protection. We wanted a KC registered dog with good traceable ancestry, and we found one which was right for us.

However, I cannot give any more than 2 stars, and this is for one reason only! They have a safe deposit scheme where you can place a deposit on the pet, and then it is held in escrow until both parties are happy - great right! Yes, but they charge 10% for the privilege of using this service (keeping your money in their bank). This is a RIP-OFF providing very little value to the customer, and clear profit and interest for the provider. If it was 4-5% I could accept this as being okay, but when the dog costs £2300 and you are paying 20% deposit plus the fees, it leaves a bitter taste.

Would not use the deposit service again. The website in general is OK, but does not provide much protection for the buyers. Make sure you see the pets BEFORE giving over any money to any seller, and please STAY AWAY from puppy and kitten farms!

Lies Lies Lies Lies Lies

This company is a SCAM company. They will lure you in with cheap quote, only to call you to state that it will be over £800+VAT to recover, along with the ubiquitous "Well, how much is your data worth".

Quite surprised they are in business still, so I aim to close them down once and for all. Enough is enough, here is your nemesis.

So far so good.

Easy to set up, but had to call to find out why it had not been activated after a couple of hours. However it was activated shortly after my call.

OMG... How bad can a company be?

Moved our gas and electric over to them from a just as bad company. Only the electric got moved. Took me 8 months to realise this and by then I was on the most expensive tariff from the previous supplier. They finally moved the gas over to them, and only to find they had me on the standard tariffs from the very beginning.

I have had it with energy companies. They are the lowest of the lowest leaches, and NOBODY should have any loyalty to any of them.

NEVER EVER EVER.

Lying, cheating! Try getting through on their phone numbers.

They do not inform you when your fixed rate ends, and you end up on their most expensive tariff.

Customer service? What? They are just the worst company in the world. You will be happy when you switch, but if you have a problem (and you will), then you will absolutely regret the day you signed up with ExtraEnergy.

Just appalling customer service.

Bye bye BA (and IAG)

This is a 120k per year business class Emerald member who is never flying with you again.

You charged me for a diet coke after flying with you for 18 years. Hope this was worth it.

Hasta la vista Alex....

Wow.... just WOW! How bad can customer service be?

Just in case EPSON are reading case EUL-170294500.

I have full on-site extended warranty on my Eco Tank 4550. Over 1 hour on the phone and they arranged a RTB which I knew nothing about. Courier arrived to pick up the printer which I would not give him (it was not packed, and anyway it is an EcoTank - the ink will go everywhere if you transport it)

This time I got on the chat window. Over 1h 25m and all that happened was that the case got escalated.

Still not resolved over a week into this saga,

Have been with RAC for three years and never noticed the renewal going out of the account annually until today. Renewal went to £160, with no notice sent to us, no email or phone calls to tell us about the renewal, the just took the money from the card on file.

After phoning to enquire I was told I was past the 14 cooling off period and they will not refund the prorated amount if I cancelled.

Just for all readers... the AA is £120 for same coverage and with a £30 gift card. The only thing I am annoyed about is the lack of communication on the increased amount... If they had informed me I would not have had to call to cancel the auto renew and not left this feedback, and would not have the arrogant and rude customer services person to deal with.