Very frustrating!!
The charging point was on the ground floor of a multi-storey car park. There was no phone signal and I had to rush in and out of the building several times to get the charging session done. Very frustrating!!! If it was not for the support of a very helpful parking attendant I would have had to go somewhere else.
Reply from Osprey Charging
Hi Ben,
Sorry for the frustration you experienced. Mobile phone coverage inside multi-storey car parks can vary and, sadly, it’s not something we can control. That said, our chargers should still accept contactless payment (bank card or wallet) even if there’s no signal to use the Osprey app.
If you’d like to discuss further or share any extra details so we can investigate (location, date/time, charger number), please email support@ospreycharging.co.uk and we’ll look into it right away.
Thank you for the feedback. Osprey Team.