Pettracer Reviews 318

I’ve had been looking for a GPS cat tracking product for some time and until I’d found something suitable, I’d used AirTags. Eventually, when I saw petTracer, it ticked all the boxes … but it’s important to realise upfront the trade offs involved here.

The collar is compact and light, which is ideal, but it means that the size of the battery is limited. That means that there isn’t enough power to constantly ping satellites to provide a real-time position - so you need to set the position accuracy via the app whilst recognising what that does to battery charging frequency.

But having said all that, the system works very well for us. We have 2 cats and they are kept in at night, so that’s when I charge the collars. We use ‘normal’ when it comes to tracking frequency and that gives us sufficient information to see where the cats are roaming. The gen 1 collars only have a flashing LED on them to help finding a lost cat so I’ve kept the AirTags on the collars - this works really well. On one occasion, one cat got locked in a neighbour’s garage - only the petTracer GPS sent us a consistent position of him (accurate to maybe 5m) but then I used the ring feature on the AirTag to track him down precisely - I could hear it ringing behind the garage door. I also used the AirTag ringer to find one of collars which had got caught on a branch and detached itself from the cat (as it’s meant to do).

Overall, I would very much recommend this system - it’s well made and does what we want it to do. The purchase price isn’t bad but you need to remember that a subscription is then needed, so you can’t say that the system is cheap, but I think it’s worth the money

I had a query regarding obtaining a replacement Pettracer collar, as unfortunately, our cat must have got her collar snagged, and due to the safety feature, the collar was released in a totally inaccessible place, and although we knew where it was, we couldn't access it.
Zoe from Pettracer was really helpful, responding to my queries quickly and efficiently and making the process so easy. Thank you! I can't recommend this company or the product more highly.

Wanted a small comfortable device for our cat to wear after he has gone missing on a few occasions. Came across petTracer and we have been really happy so far! Puts our minds at rest knowing where he is, the collar is small and doesn’t bother him like previous devices we have had. Also received great customer service and set up instructions. Really happy with our purchase!

James the customer service guy is an absolute legend!! My queries with using the cat collar are answered almost immediately, whatever time of day or night it is. And it’s usually down to operator (me) error rather than the collar! Our lovely kitty Mo is our precious rescue, left at a bus stop to die in a plastic bag as a kitten. He is now living his best life, free to be out in the fresh air but also under constant surveillance by his over anxious Mum (also me) 😊

The collar is good when the cat is in range, however the range is nowhere near as what is advertised. It barely goes past our street and if the cat is not in range, then you don't get GPS positions. Furthermore, switching between modes is super laggy and takes ages. The app is down sometimes as well.

James in support has been so helpful whenever we have had any issues, usually they have been operator error, with one recent exception. He's very patient with us, as we are IT luddites. The system certainly isn't the cheapest, however it works (most of the time) for us. The collar is lightweight and Hayley isnt bothered by it. She is quite petite and has hip dysplasia so I am always worrying about her, especially if it's getting up towards bedtime and she hasn't deigned us with her company. We have lost the collar twice (both times because we didn't put it on correctly rather than her losing it). The mobile radio function is a bit fiddly but on both occasions we found the collar. Again I think it's us that are the issue here as we are not so used to using the locate function, we just need a bit more practice. I have to agree with what some others are saying regarding the GPS. Where we live, it does seem to be a bit patchy, and Hayley frequently goes out of range for both radio and GPS. Thankfully we know where she usually hangs out, so I try not to stress too much whilst she decides to come back into range. Its certainly been a useful purchase so far, 9 months in, and helps me chill out a little - after having lost a cat before Hayley, and never having an answer to his disappearance, this really does give me some peace of mind. (The reflective strips are pretty rubbish though, easily peel off, and/or easily damaged by cat scratching)

I have been very impressed with this collar. It seems ot be very accurate and recently when my cat lost it's collar the locate function worked really well. I had a slight issue setting this up (as i didn't realise you had t set up your phone as a mobile hotspot) but thanks to the excellent customer service from James I sorted this out in no time. the collar was right inside the engine compartment on my wifes car - which shows just how good this system is for located collars - and therefore cats. Highly recommend!!

Our cat went missing after midnight. Although we were getting sporadic GPS signals, it appeared that she was in a secured council depot and it was inaccessible.

I had made a big mistake: I got a new iPhone and didn’t realise that I would have to configure it for the mobile radio tracker. James to the rescue. He spent hours chatting through email and finally got the radio tracker working in mobile mode. Although the GPS gave me her last position, the radio mode gave me the confidence to break into the depot grounds and locate our girl. She had been attacked and savaged by an animal and was in hiding.

Our vet operated on her that night and without the tracker, it is very likely that she would not have survived the night.

Pet Tracer was worth every penny just for this one instance - GPS alone would not have worked.

I would also like to give a special shout out to James. Not only did he get me up and working, but he also asked me to put the spare collar into live mode and wear it, so that he could track me live in relation to the other collar. He brought a whole new meaning to the children’s game, “blind man’s bluff”. He is a kitty superhero!

Brilliant company with fantastic customer service. They reply to emails very quickly and explain things in a way that is easily understandable. The equipment is great and easy to use. Would recommend to any pet owner

Shout-out to Anna and James in customer support. Both are super-quick to respond to problems and queries, even at weekends and Bank Holidays. I like the feeling of their being able to tune in remotely to what I am doing/ whether the collar is working properly. And when it became clear it wasn't, Anna managed to send a new replacement quicker than I dared hope.
Top notch customer service!

James from Pettracer.......what can I say. Apart from what an absolute pleasure it was making contact with you today. I have to thank you on several levels. 1stly your Patience 2ndly your simple and easy to follow instructions. Your a credit to Pettracer and I hope they appreciate just what a fantastic job you do.
Many thanks my friend.
A very very happy customer,
Darren.

This is my second review. After running the Pettracer for just under 1 year the battery developed a fault. I contacted customer services who advised that i could have a free replacement or upgrade to version 2.0 for a small fee. I chose the upgrade. Once arrived, really easy to deactivate the old equipment and set up the new. New equipment has the bonus of additional tracking options to save battery life further and also a beeper. I am currently in the process of classically conditioning KimChi so I can call him back by activating the beeper 😁 (also help in finding the collar if it comes off) I highly recommend Pettracer for the customer service and product. For those who have issues with the GPS, I'd stick with it. Try moving your Homestation somewhere different. Mine tracks really well, its positioned on the 3rd floor of our house under a Velux. I appreciate not everyone will be able to do this!

On Sunday 11th May, our cat went missing for 3 nights.
During this time we thankfully had the cat tracker callers which showed our cat in one area, indicating he was trapped in a building.
With the help of James White from pet tracker we were able to locate our cat and bring him home.
Ultimately if it wasn’t for the pet tracker and the help and advice we’d not have found our cat who was in a building unknown to the elderly resident and would have not served without food or water…
Thank you pet tracer 🙏

I chose petTracer after a lot of research and it came out on top for reliability, design and battery life. It isn’t the cheapest, but it’s worth every penny for that peace of mind. My cat lost his collar and switching to radio mode was a little slow and clunky when I was trying to find it (hence 4 stars not 5), but it was great that I could take the home station out on my search. James from the support team was instrumental in helping me use the app and the home station in different ways to find the missing collar. I followed the signal which led me into a dense border of trees, shrubs, ivy and bramble but I couldn’t see the collar. I switched the LED on and spotted it flashing straight away at my feet from under some leaves! James persevered and I was thoroughly impressed with his level of customer service. Highly recommend this system for any cat owner.

I've been using peTracer for over two years, and it’s been a reliable way to keep my cat safe. I chose it after a lot of research, and it’s held up well over time.

The device works exactly as described, but what truly sets peTracer apart is their exceptional customer service. Every time I’ve had a question or request, the support team has responded promptly and personally, no generic copy-paste replies. They genuinely read your inquiry and provide thoughtful, individual responses. I never had to repeat my setup each time, which made things easy.

The app has improved steadily, which shows the team is actively working to make the product better. Overall, the cost is well worth it for the peace of mind it gives. A solid investment in your pet’s safety

Fantastic company and product
Because of my difficulty I had problems setting it up but Anna was incredibly helpful & patient. Once up & running it works extremely well. I recommend this system for anyone with cats. The collars are extremely lightweight & don’t bother them at all. I’m extremely impressed

The help and support that the company provide is exceptional. They answer quickly and are efficient and always continue until the issue is resolved. Issues happen rarely, when they do I find them tricky to fix on my own, but as mentioned the support is excellent and is resolved quickly.
I find the location on the GPS is very close and the app is easy to use. I also love that you can switch to radio mode if the gps is not working due to lots of concrete/buildings getting in the way. My cat likes to get stuck in garages and the gps has literally saved his life. Highly recommend! Only a 4 star due to the occasional issues. Full 5 stars for the support and use day to day. Recommend for everyone. The collar is also light and doesn’t block the cats movement or weigh down their necks which was very important to me.

Pet tracking is a complex technical challenge, so whilst not perfect, Pettracer is a good solution. It’s not cheap but it gives us confidence to know where are cars are most of the time.

It’s helped us find our cats locked in neighbours garages etc a few times.

Things to be aware of:
- cats will lose their collars occasionally. I have almost always managed to find them but it was not easy and often very time consuming, and you need to be prepared to search through undergrowth and bother your neighbours to search their gardens!
- They tend to lose them going under wire fences and hedges, so it’s reassuring to know the collar release works. I’ve had to buy one replacement collar.
- the collars need to be charged every couple of days on medium tracking mode. The “slow” mode does to really work for us.
- the flashing light option is very useful for finding a missing collar, but you obviously need to look after dark.

I recently had an issue with my PetTracer collar for my youngest cat after changing WiFi suppliers, and petTracer's support team were absolutely fantastic in helping me sort it out. They were professional, knowledgeable, and went the extra mile to ensure everything was resolved smoothly and quickly replying to my questions extremely quickly. It's rare to find such attentive customer service these days, and I couldn't be happier with my experience. Highly recommend petTracer—not just for their great products, but for their outstanding support!

We can really recommend Pettracer.
It is giving us peace of mind while our 2 gorgeous Norwegian Forest Cats are enjoying their time outside.
The app allows us to see exactly where they are, and we can change the communication frequency if we need more real-time information.
The collars are lightweight, but still sturdy and safe to avoid the cats getting stuck with it.
Customer support is very quick and friendly.
We've had these collars for 5 years now, and never regretted it.