Fiona Mitchell

I really wanted to like this collar as the design is great, it's so small and light weight compared to others but the actual tracking of the cat just isn't as good as tractive who I've used the last 3 years. The thing that really bothers me is you can't go live which is what I've been used to. There are modes you can switch the collar to depending on how often you want a location update which will determine the battery life but you can only switch modes if the collar is in the home station. Also to use the radio feature you need to connect it to your phones hot spot and make sure you have a charged power bank to allow the home station to go mobile. If the home station isn't plugged in then the collar is useless, as I discovered when my boyfriend accidentally unplugged it. I have to say though that customer support have been good with sending information and have been quick to reply, until I emailed asking to cancel my subscription, they seem to be taking their time replying now.

I loved my treat box and the quality of the products is great. Unfortunately there was an item missing which was a little disappointing and it took a few days to send out as it was over the weekend but customer was great.

I was told between 11am and 1pm. I called my driver at 12:50 to see where he was, he hung up on me after a couple of rings. I then spent 40 minutes on the chat to try and find out what was happening to suddenly see the app home page tell me the driver wasn't going to make it. Waste of time and now I can't get my things moved for another 3 days as I'm having to book another company last minute. I'm gutted!