Elvie Reviews 11,710

I recently reached out about replacement parts for my pump. I ended up getting disconnected from the chat because I didn’t respond to an inquiry quick enough. I was told I had 5 minutes but that chat... See more

It was unfortunate that both Elvies stopped charging, one after the other. But customer service worked to get us replacements. The first one required some back and forth, but the second was much cle... See more

Very nice Support Fast delivery got the wrong replacement first time but second delivery was correct All in all I am very happy and for me the customer support is the best that I know

I like the pelvic floor Elvie product. It gradually increases your pelvic floor exercises as you improve. I would like the option to sometimes be able stay at the same level before I decide to increa... See more

I have been using the elvie for a year and while the convenience of having a wearable pump is appealing, the reality is that it is not effective, it leaks frequently and despite it being "hands-free"... See more

Pump works okay but my breast shield broke within 2 weeks of use and no replacement shields are available anywhere! This will greatly impact supply as I’m only 2 weeks and 2 days PP and trying t... See more

After talking with customer service they were fast and helpful with getting me my replacement pump. Especially after telling them that one of my pumps wasn’t working correctly. They even told me wha... See more

I appreciate the prompt responses I consistently received. Customer service was courteous and kind. While we couldn’t actually resolve the leaking issues I was experiencing, they were able to replac... See more

Been using the Elvie Stride Double for about 4 months now (I have a 7 month old). Without a doubt it’s saved my pumping/ breastmilk journey. My little one really struggled with his latch so I’m excl... See more

Best product and customer service!!! 15 months pp using the elvie stride, and this is by far the best mobile pump + customer service I have ever experienced! They really understand the stress of br... See more

I love my Elvie pumps - they are comfortable, discreet, and provide great suction. They are definitely able to empty my breasts, but the containers a little small (max volume of 145 mls), and I somet... See more

I've had my elvie pumps since 2022 & used them to exclusively pump for 2 kids now. Nothing has ever broken with all of that use but finally the button release part on one pump cracked with me trying... See more

I'm so confused. I have had the same experience as some of the other reviewers here - just cannot get any engagement from Elvie customer service. I want to make a formal complaint because as someone e... See more

Customer service was fantastic. I understand there are rules and procedures put in place for a company, but my rep did not make me feel like just another number. She understood my situation and went a... See more

Incredible customer service, they went over and above expectation and the contact was immediate even over the weekend when my initial enquiry was sent. The elvie pump is the best breast pump I have e... See more

Elvie has wonderful customer service and ensuring their clients are happy with their products! I love using the Elvie stride to be hands free at work and it still is hospital grade so I’m able to main... See more

I’m not convinced this is as good as other hospital grade pumps like Ardo and Medela. It’s very convenient that it is hands-free but I find it quite a faff to pour the milk out and there’s always quit... See more

Amazing pump and amazing customer service. Using this as my main pump and get just as much as from my hospital-grade pump. Gentle suction that works well, very comfortable and have not had any issues... See more

Elvie truly has amazing customer service. Whether it is issues with your parts needing replaced or your actual pump motors themselves. They genuinely go above and beyond. They’re very prompt in coming... See more

Quick response to chat messages with direct concern for my needs. They listened and reiterated my concerns with sympathy. Understood what was needed for my breast pump and resolved it! A part repla... See more

I only use my Elvie stride to pump - it works so well for me so when my hub died I reached out to the company and the woman was so helpful and responsive. She was able to send me a new hub within a fe... See more

I cannot rate Elvie customer service highly enough! They know their customer and know what state they're likely to be in when they need help. When my device malfunctioned a day before my little one... See more

The chat system was easy and simple to use to explain my issues. The customer service was spot and got my replacement parts sent to me ASAP. It definitely made a difference in my experience as a new m... See more

Truly was the #1 advocate and supporter of this product up until I began to have some battery life and connectivity issues. I was sad to learn that being outside of the warranty window left me no sup... See more

Amazing service and quick to get my answers. Elvie does what it promises: within the warranty period a new pump was sent right away, which was quite helpful (as you can image when you are still breast... See more

The customer care experience was really awesome. It sucked that my pump stopped working randomly but the customer care team was able to identify the issue and send me a replacement under warranty. The... See more

It was easy to connect with an agent and get my problem resolved over WhatsApp. They keep the chat open for longer as well, so you don't lose your conversation after a few minutes, like many other cu... See more

I love the fact that customer service was able to find me the replacement part I needed and shipped it out fast. The chat didnt have quite the right responses I needed to choose from but as soon as th... See more

My pump hub broke and it was under warranty. I got a new one in less than a week. I didn’t have to do anything extra from just showing my proof of purchase. Overall easy experience everyone was helpfu... See more

My Elvie stride (which I had been using for approximately 5 months) suddenly stopped working and would not provide the suction it normally did. I tried replacing the washable parts but that didn’t so... See more

THE BEST customer service and item. I have on several occasions written to Elvie and they have always replied very quickly and effectively solved my issue. They even sent me a free replacement of a pu... See more

Simple and easy to use. Very good service from ordering to next day delivery. So minimum delay for our newborn. Feels like a quality product too. My wife says it works well and was able to comfortably... See more

Elvie customer service sent me a new hub when my pump under warranty was showing signs of wear! It shipped super quickly and they were able to verify my original purchase easily and get me back on tr... See more

Elvie has an exceptional customer service team! Always looking for customers best interest! I had issues twice with my hubs and they just asked for the proof of purchase and a bill with my name and ad... See more

The chat option lets you chat whenever you’re free over multiple days, which is incredibly convenient and helpful! The service agents are never pushy to respond and definitely understand the benefit o... See more

About elvie stride double 1 May 1st My cap was broken, and I contacted customer service via WhatsApp and received a quick response. Unfortunately, they sent the wrong replacement product. I i... See more

1st of all I’m fully dependent on Elvie’s pumps as my daughter never latched. So it’s everything to me. 2nd one my pump last month stopped working I was so stressed as I contacted customer service su... See more

Fab customer service. Had a query regarding my stride and Elvie chat was quick to respond, advised me and sent out a replacement which arrived within 3 days. Thank you so much - really appreciative of... See more

I needed help from customer service because the extra parts I bought for my pump didn’t fit. The customer service chat was quick and smooth, I got help to find the problem, it was in fact other part t... See more

I needed help replacing a part, and used the WhatsApp chat feature. It was after normal business hours and I was able to get in contact with a love agent in a timely manner. They helped solve my issue... See more

My customer service representative (CSR) was lovely, kind and efficient. Both times I’ve interacted with the CSR with this company, I will sayIt was always really easy. Whomever is doing the hiring is... See more

Amazing service from Elvie team. Understood my concern and swiftly had it sorted not once but twice.

Elvie customer service is top tier. They are always kind and willing to help get your bumping back in track asap.

The representative was very helpful. Just wish i got a tracking number for my package

Easy to contact. Quick response. Issue resolved during first conversation. excellent customer service. would recommend.

Lifesaver and I wouldn’t be without it. I steam sterilised in the microwave which actually buckled a component slightly, it took us ages to work out what it was but elvie CS helped every step of the... See more

I bought the personal trainer as I have a very weak pelvic floor, but I think this product is only any good for people with already some pelvic floor control. The exercises shouldn't be allowed down e... See more

Update, Finally got around to opening the replacement pump for our newborn. It doesn't charge at all and is completely dead. This is not a well made product in my opinion. We're now out of warran... See more

I purchased the double electric breast pump in 2021 when having my first baby. I used them a few times and they worked well. However when coming to use them recently after my second baby I found one h... See more