Not reliable!!!!
Ordered a 3-in-1 cot bed for my 5-month-old in natural. When I was ordering, it said it was out of stock but I could pre-order it. I wanted that color, so I pre-ordered it. It took a few weeks, so I wanted to check with Tweeto how long it generally takes. The company first took ages to get in touch, and after many attempts, someone finally got back to me saying they needed to check with production but would get back to me soon.
Waited another week, and when I asked again, the person said, "Sorry, we won’t produce that crib; we’ll refund you." I mean, what?? Customer service?? You pay more than £300 for this cheap service. Mind you, the company is not big and looks like they just started, and this is how they’ll run their business? Ridiculous!!
**Rating: 1/5**
Reply from Tweeto LTD
We sincerely apologize for the inconvenience and frustration you have experienced. We fully understand how frustrating this situation is, especially after several weeks of waiting to receive the cot you have been looking forward to.
We want to assure you that we are a reputable company that has proudly served families in the UK for over 5 years. Our commitment is to prioritize quality over quantity, ensuring that every product we produce meets the highest standards. We deeply regret that we could not fulfill your order as expected and are taking steps to ensure that we handle such issues more effectively in the future.
Please know that your feedback is invaluable to us, and we will be using it to improve our service. We appreciate your understanding and hope that you might consider giving us another opportunity to serve you in the future.
Best regards,
Tweeto team
