broken promises by escalation team and elvie blocked me
pump broke down within 1 month. Replacement part was not in stock and I was told to wait.
2 months gone by and parts are still not in stock.
I was told i would be contacted within 24-48 hours by the escalation team, but I wasn't contacted.
Tried to reach out to Elvie again but now there is no ai bot response anymore so it seems i'm blocked.
I advise everyone not to trust this company. They wont keep their word.
October 12, 2025
Unprompted review
Reply from Elvie
Hi, thank you for taking the time to leave us a review. We've reached out to you by email so we can address the issues you've raised. Your happiness is important to us, so we hope we can turn your experience around.
Kind regards,
Elvie