Rushed Customer Service
I recently reached out about replacement parts for my pump. I ended up getting disconnected from the chat because I didn’t respond to an inquiry quick enough. I was told I had 5 minutes but that chat ended closer to 2 minutes. I was frustrated and was then greeted by another representative that allowed me to have enough time to respond to their inquiries, and it was a much better experience. Overall, the experience was good but I am giving a 4 star rating due to feeling rushed and getting disconnected early.
Reply from Elvie
Hi,
Thank you for taking the time to leave a review — we really appreciate your 4-star rating!
We're glad to hear your issue was eventually resolved. Your feedback is really valuable to us and we have transferred your feedback to our dedicated department so they can consider your comments.
Kind regards,
Elvie