United Kingdom
Review of InPost UK
It’s a great idea but items are returned too quickly and my last item was put right at the back of a top row locker so we needed to seek assistance from someone in a local shop to try and get it out!
Reply from InPost UK
Thank you for your feedback, Melody. We're sorry for the inconvenience with your item placement. We're working on improving our locker system to ensure easier access. If you need further assistance, please reach out to help@inpost.co.uk.
Review of Yodel by InPost
Reply from Yodel by InPost
Hi Melody,
We’re sorry that you have had a poor experience with us. We have seen record breaking volumes over the past few weeks and we are sorry that we have not been able to deliver the high standards that we normally do.
Review of Elvie
I'm so confused. I have had the same experience as some of the other reviewers here - just cannot get any engagement from Elvie customer service. I want to make a formal complaint because as someone else says, this has been precious time trying to sort out my milk supply with my first baby and it has been damaged by the delays caused by Elvie. It's been so upsetting. Yet I see someone has put a good review here and Elvie has responded, so there is a way of speaking to them?!? I would just really love to know how to liaise with a person at the company.
Reply from Elvie
Hi,
Thank you for taking the time to leave us this review, we are very sorry to hear you're having an issue. We're committed to improving your Elvie experience and we're always on hand to help.
We'd like to encourage you to get in touch with our Customer Care team if you've not done so already and they'll be more than happy to help www.elvie.com/contact.
Kind regards,
Elvie
Review of Octopus Energy
Jemima was very helpful and pleasant to speak with, which I appreciated.
Review of dxdelivery.com
Good communication ahead of the delivery on timings etc. Resolved an issue we had swiftly. Delivery drivers helpful and happy to bring the item into the flat and put it on the floor for me (as I could not lift).
Reply from dxdelivery.com
Good afternoon,
Thank you for your kind review. We're delighted to hear that our communication regarding delivery timings was helpful and that we were able to swiftly resolve the issue you encountered. It's also wonderful to know that our delivery drivers were accommodating and assisted in bringing the item into your flat.
If you need any further information, please feel free to email us at dx-2-info@dxdelivery.com.
Best regards, Simon
Review of Window Wise Curtains and Blinds
Chris went to a lot of trouble to understand our needs and preferences in order to help us find the right product for our home and lifestyle, whilst also keeping costs as low as possible. We are very happy with the finished result.
Review of Cookaway
Really nice meal. Think there was a small error with the amount of salt we were told to add (or it was unclear) which is a shame. Tricky to arrange a delivery on a day we wanted it without an extra charge.
Review of AD Williams
Very professional service from AD Williams - communicative, helpfulful and did the job well and efficiently.
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Review of HIVED
Lovely driver and much better service than most couriers
Reply from HIVED
Hey Melody, thank you for the awesome feedback! We're thrilled to hear you had a great experience with our team. If you have any more feedback or suggestions, feel free to shoot us an email at hey@hived.space.
Review of Yodel by InPost
Not delivered to nominated neighbour. Left on doorstep. No photo supplied so neighbours struggled to find parcel.
Reply from Yodel by InPost
Hi Melody, I understand that the driver left the parcel on the doorstep and did not follow the instructions. I apologise for the inconvenience caused to you. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.
Review of TOWER London
Good product, good price, good returns system. Would use again.
Review of Wine52
Review of Wild
Reply from Wild
Hi Melody,
Thank you for your kind words - we're glad to hear Wild is working so well for you!
Team Wild
Review of InPost UK
On the whole, a really great service. The machine I use locally does seem to glitch for a while after there's been a collection, meaning you can't always drop off straight away. Other than that, really good and repeatedly used.
Review of UGG
I like the slippers but haven’t had them very long at all (a couple of months maybe) and they’re completely worn down under the big toe already! Really disappointing. They’re also quite narrow so I had to go up a size.
Reply from UGG
Hi Melody,
Thanks for taking the time to leave us a review. I’m so sorry to hear this has happened. I would really like to discuss your comments further, so could I ask you to get in touch with us on the following email address, customerservicesuk@ugg.com. We hope we can restore your faith in us and look forward to hearing from you soon. Sarah
Review of Wild
Great. Find subscription a bit stressful in theory (would rather order as I need) but it might be fine in practice. Love the product in general. Best natural deodorant I’ve found and will be sticking with it for now. Have recommended it to many!
Reply from Wild
Hi Melody,
Glad to hear you're loving life on the Wild side!
Team Wild
Review of Fantastic Services
Having tried various independent cleaners and companies, I can confidently say that you don’t get a better service anywhere else. Our cleaner, Donka, goes above and beyond each week, and we’ve only had good experiences with other cleaners from the same company.
Reply from Fantastic Services
Dear Melody,
Thank you for sharing your experience.
Knowing that our customers are happy with the service we provide is very motivational for us and we will make sure we keep up the high standard and efficiency.
Thank you for allowing us to assist you.
Kind Regards,
Fantastic Services
Review of Animed
Review of Drivetech
A great course, delivered extremely well by Grahame. One that every driver should have to take every ten years or so. Highly recommend.
Review of Fantastic Services
Reply from Fantastic Services
Dear Melody,
We are delighted to know that you enjoyed your experience with us. Thank you for the lovely feedback.
We always remain at your disposal and look forward to providing another Fantastic Service for you when you would need it next.
Kind regards,
Fantastic Services
